Latest / Epic Entrepreneurs / A Former ICU Nurse Explains How To Lead With Compassion In Emergency Restoration with Chandler Lofgreen, DryTech Restoration

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A Former ICU Nurse Explains How To Lead With Compassion In Emergency Restoration with Chandler Lofgreen, DryTech Restoration · Epic Entrepreneurs

• 0:46
  SPEAKER_01: Hi, everyone.
• 0:47
  SPEAKER_01: Welcome to this week's episode of Epic Entrepreneurs.
• 0:50
  SPEAKER_01: I am Cliff McCray with Action Coach Business Growth Partners, where we work with local business owners to turn big ideas into real scalable growth.
• 0:59
  SPEAKER_01: Today I'm excited to be joined by Chandler Lofgreen with from Dritech Restoration.
• 1:04
  SPEAKER_01: Chandler, how are you doing today?
• 1:06
  SPEAKER_00: I'm doing good, Cliff.
• 1:07
  SPEAKER_00: I, you know, I'm excited to be on.
• 1:08
  SPEAKER_00: I appreciate you, you know, taking the time to interview me and looking forward to this conversation.
• 1:13
  SPEAKER_00: So appreciate it.
• 1:15
  SPEAKER_01: Yeah, definitely, definitely.
• 1:16
  SPEAKER_01: Yeah, we're very excited to have you on, Chandler.
• 1:17
  SPEAKER_01: So if you don't mind, let's go ahead and jump right into it.
• 1:20
  SPEAKER_01: All right.
• 1:20
  SPEAKER_00: Sounds great.
• 1:22
  SPEAKER_01: All right, perfect.
• 1:23
  SPEAKER_01: So, you know, kind of, Chandler, kind of tell us a little bit about what you got going on.
• 1:27
  SPEAKER_01: Uh, what does dry tech restoration provide for the community?
• 1:30
  SPEAKER_00: Yeah, so dry tech restoration, we're a restoration company, so we deal with a lot of water damage, flooding, leaks, stuff like that.
• 1:39
  SPEAKER_00: We take care of mold remediation.
• 1:42
  SPEAKER_00: We also do like fire cleanup as well as uh some other specific things, such as like odor control, a lot of, you know, again, just kind of restoration in general.
• 1:51
  SPEAKER_01: So okay, okay.
• 1:54
  SPEAKER_01: Now, uh, and who's Chandler Loft Green as a person?
• 1:57
  SPEAKER_01: What do you got going on in your personal life?
• 2:00
  SPEAKER_00: Yeah, so I'm I've been married for seven years now.
• 2:03
  SPEAKER_00: We have a three-year-old daughter, she just turned three this past month.
• 2:06
  SPEAKER_00: So yeah, just in, you know, enjoying life.
• 2:09
  SPEAKER_00: It's fun being a dad and a husband and you know, working to provide and everything.
• 2:14
  SPEAKER_00: So yeah, you know, just enjoying life.
• 2:17
  SPEAKER_01: Okay, okay, okay.
• 2:18
  SPEAKER_01: Yeah, I'm sure every day is kind of a new adventure with the with the little one and everything, right?
• 2:22
  SPEAKER_01: Totally, yes.
• 2:24
  SPEAKER_01: Yeah, it's awesome.
• 2:25
  SPEAKER_01: That's awesome.
• 2:26
  SPEAKER_01: So, Chandler, before we get into the business, you know, what is your exact role with dry tech restoration and how is the operation yours part of structured?
• 2:34
  SPEAKER_00: So I I'm the uh I'm the owner of Dry Tech Restoration.
• 2:38
  SPEAKER_00: So I I you know kind of overlook all of the sales side of things as well as the actual jobs themselves.
• 2:45
  SPEAKER_00: I do the the labor side of things.
• 2:47
  SPEAKER_00: So kind of just running it all.
• 2:49
  SPEAKER_00: We, you know, again, with with me being the owner, I'm sure we'll get into it as well.
• 2:55
  SPEAKER_00: But I have my brother-in-law, Johnno, who has a sister company up here in northern Arizona as well.
• 3:00
  SPEAKER_00: So we both help each other out on jobs as kind of like part owners, and uh again are doing the sales side of things and then on site at the jobs as well.
• 3:08
  SPEAKER_01: So yeah, and and Johnno was just on the podcast.
• 3:11
  SPEAKER_01: His podcast hasn't released just yet.
• 3:13
  SPEAKER_01: Uh, I think it comes out actually next week.
• 3:15
  SPEAKER_01: So uh be on the lookout for that.
• 3:17
  SPEAKER_01: We're recording this at the beginning of right after Labor Day, and it'll come out around the middle of the month, middle of September.
• 3:22
  SPEAKER_01: So John knows his episode is almost ready.
• 3:25
  SPEAKER_01: So, you know, Chang, how did you personally kind of get into restoration and what were you doing before this industry?
• 3:32
  SPEAKER_00: So, yeah, I really didn't grow up with any sort of background like in construction or you know, anything kind of similar to restoration.
• 3:41
  SPEAKER_00: Before I was doing this, I was in the medical field.
• 3:44
  SPEAKER_00: I actually went to Arizona State University, got my nursing license there, and worked in the ICU, the pediatric ICU at Phoenix Children's Hospital for about two years.
• 3:56
  SPEAKER_00: At that point, I was kind of in limbo if I wanted to go back to school.
• 4:00
  SPEAKER_00: I was looking into a program where I could become a nurse anesthetist, which is kind of like anesthesiology, but the nurse version of it.
• 4:09
  SPEAKER_00: At that point, Travis Carter, who is my father-in-law and John O's dad, he came to me with the opportunity to move up to northern Arizona to open up my own restoration company, which I was very hesitant at first because it just was such a big change.
• 4:25
  SPEAKER_00: But going over things with my wife and kind of where we were in our life, and knowing that my brother-in-law was going to be able to move up here with me as well.
• 4:34
  SPEAKER_00: I decided to take the opportunity.
• 4:36
  SPEAKER_00: So I had about a year or so of training down in like the Phoenix Mesa area, doing restoration and working down there under my father-in-law.
• 4:46
  SPEAKER_00: And then at that point, I had the chance to move up to northern Arizona and kind of just got thrown right into the fire of running my own company and you know, learning as I'm going.
• 4:56
  SPEAKER_00: And it's been about eight or so months now.
• 4:59
  SPEAKER_00: And yeah, I I, you know, don't regret that decision at all.
• 5:04
  SPEAKER_00: Very happy where I'm at.
• 5:05
  SPEAKER_00: So yeah, that's kind of my background and how I ended up here.
• 5:09
  SPEAKER_00: So how are you enjoying northern Arizona?
• 5:13
  SPEAKER_00: It's beautiful.
• 5:14
  SPEAKER_00: Yeah, it's you know, growing up, I grew up in Mesa, Mesa, Arizona, so you know, very hot there.
• 5:21
  SPEAKER_00: My family is still there, so we're, you know, about a two-hour drive from them.
• 5:25
  SPEAKER_00: But yeah, it's beautiful up here.
• 5:27
  SPEAKER_00: We've been getting a lot of rain this this summer, so obviously has been been good for work as well.
• 5:33
  SPEAKER_00: We're seeing some like leaks through windows, roofs, stuff like that.
• 5:38
  SPEAKER_00: But yeah, we're you know, we're loving it up here, so yeah, yeah.
• 5:42
  SPEAKER_01: No, I I agree.
• 5:43
  SPEAKER_01: I I actually have I traveled out for work one time to Phoenix some years ago.
• 5:46
  SPEAKER_01: I think it was uh 2017, 2018, that that winter.
• 5:50
  SPEAKER_01: And uh man, the difference, it was like I think it was like 70 degrees, and this was like in December, it was like 70 degrees in Phoenix, and then I traveled up to Flagstaff.
• 5:59
  SPEAKER_01: Man, that mountainous trip was pretty crazy, especially when you're not used to mountains.
• 6:02
  SPEAKER_01: It was it was wild for me.
• 6:04
  SPEAKER_01: I'm not used to the mountains.
• 6:05
  SPEAKER_01: I wasn't used to it, so it was like driving up, up, up, and I'm like, oh my goodness, this is scary.
• 6:09
  SPEAKER_01: But yeah, once I got up there in Flagstaff, it was like 50 degrees as a daytime high.
• 6:13
  SPEAKER_01: I was like, man, the difference is stark, it's like 20 degree difference.
• 6:16
  SPEAKER_01: It's crazy.
• 6:17
  SPEAKER_00: Yeah, yeah.
• 6:17
  SPEAKER_00: Just the you know, that two-hour drive up north, the the difference that you'll get.
• 6:21
  SPEAKER_00: Yeah, you'll start to get snow, obviously, and you know, the temperature change.
• 6:25
  SPEAKER_00: But yeah, in in the winter time in the Phoenix area, it's it's super nice.
• 6:29
  SPEAKER_01: So yeah, yeah, it is.
• 6:31
  SPEAKER_01: Yeah, instead of the 100 plus degrees, it's like it was like seven, it was a beautiful day, but you know, Flagstaff, you got a little bit more of that actual winter.
• 6:37
  SPEAKER_01: It was like 50 degrees during the day, which is you know a lot more winter-like, but it still was it still was nice.
• 6:42
  SPEAKER_01: It was beautiful.
• 6:42
  SPEAKER_01: I I loved it out there.
• 6:43
  SPEAKER_01: I thought I think Arizona's a beautiful state and it has a lot of great geography.
• 6:47
  SPEAKER_01: Like I feel like the mountains and everything that's got going on and the valleys and all that stuff is really cool.
• 6:52
  SPEAKER_01: Totally.
• 6:53
  SPEAKER_01: Yeah.
• 6:53
  SPEAKER_01: Yeah.
• 6:54
  SPEAKER_01: So for someone discovering dry tech for the first time, you know, what services do you provide and what kind of geographic area does your team cover?
• 7:02
  SPEAKER_00: Yeah.
• 7:02
  SPEAKER_00: So as far as services we provide, I know I I already kind of mentioned it, and we do a whole variety of restoration work.
• 7:08
  SPEAKER_00: I think our our bread and butter is mainly mold remediation, is what we we see a majority of, especially up here in northern Arizona.
• 7:16
  SPEAKER_00: So we we provide mold, like I said, mold remediation.
• 7:21
  SPEAKER_00: If anyone actually notices like visible signs of mold, we take care of that.
• 7:25
  SPEAKER_00: A lot of it is just removing the mold from drywall, and then we chemically treat behind the drywall to prevent any sort of regrowth or anything like that.
• 7:34
  SPEAKER_00: Obviously, mold is more than just an eyesore.
• 7:37
  SPEAKER_00: There are many health risks and you know, side effects that we find customers have.
• 7:42
  SPEAKER_00: So I think that that's our kind of bread and butter.
• 7:45
  SPEAKER_00: We also, being a 24-hour kind of emergency service, we do respond to flood calls.
• 7:52
  SPEAKER_00: I mentioned the rain that we've been having up here this this summer, and we've seen a few like ceiling collapses where it's just been raining so hard that the ceiling caves in and then leaks from windows, things like that.
• 8:06
  SPEAKER_00: So we do water extraction, we do the whole dry out process.
• 8:11
  SPEAKER_00: And then we do fire cleanup as well.
• 8:14
  SPEAKER_00: Kind of a random little interesting job we had, but there was a little crock pot that caught on fire on someone's countertop and actually melted onto the countertop.
• 8:25
  SPEAKER_00: So we took care of that, removed the countertop.
• 8:28
  SPEAKER_00: And with the crock pot itself melting, there was a pretty bad like plastic odor that was left over.
• 8:35
  SPEAKER_00: So I mentioned it before, but we do an odor control as well, where we leave an ozone machine that basically takes care of the odor and removes that the odor particles from the air.
• 8:46
  SPEAKER_00: So quite a wide variety of restoration services, and we cover all of northern Arizona.
• 8:52
  SPEAKER_00: So Prescott, Prescott Valley, Sedona, Flagstaff.
• 8:55
  SPEAKER_00: We've you know gone to like Winslow, which is a bit of a drive, but Williams as well.
• 9:01
  SPEAKER_00: So that's kind of the general area that we cover and uh the services we provide.
• 9:06
  SPEAKER_01: Okay, okay.
• 9:08
  SPEAKER_01: Now, what does excellent service look like in the f in the first 30 to 60 minutes after a water, fire, or mold call comes in?
• 9:17
  SPEAKER_00: To me, excellent service.
• 9:19
  SPEAKER_00: I I think it's a lot of being empathetic and understanding that this is just an out-of-the-blue emergency.
• 9:30
  SPEAKER_00: Again, I mentioned that we're uh you know an emergency service.
• 9:33
  SPEAKER_00: So a lot of our customers are calling us in some of their hardest times when it's just such an unexpected disaster that occurs to their home and their property.
• 9:42
  SPEAKER_00: So I think that, you know, expressing that we like want to help them and are grateful that they reached out to us because, you know, again, we just want more than anything to put our customers at ease and let them know that we're there to help during those, you know, very difficult times for them.
• 10:02
  SPEAKER_00: And just really being good at communicating during those times as well.
• 10:06
  SPEAKER_00: We really like to let our customers know when we're on our way, obviously.
• 10:10
  SPEAKER_00: Try to be there within the hour time frame.
• 10:13
  SPEAKER_00: And yeah, I think that those are those are some of our key points as far as exceptional customer service.
• 10:19
  SPEAKER_01: So okay, okay.
• 10:21
  SPEAKER_01: What has been kind of the biggest win or project that showed you what your team is kind of capable of, would you say?
• 10:29
  SPEAKER_00: I think I think those middle of the night calls definitely show to me how good our team is at customer service.
• 10:38
  SPEAKER_00: I think it's easy to, you know, after a long day, of course, just want to go right to bed, you know, sleep through the night kind of thing.
• 10:45
  SPEAKER_00: So seeing how we are able to respond to our clients with those calls when they come, you know, late at night or right before bed or middle of the night, I think it really shows our customers that, again, our ultimate goal is to help them in those times of need when you know they do have disasters in their homes and really just be on top of, you know, just again, just how we can best help them during those difficult times.
• 11:12
  SPEAKER_01: So now, what has been kind of the hardest lessons you have learned in restoration?
• 11:19
  SPEAKER_01: Kind of about people, insurance, documentation, cash flow, or just something else entirely?
• 11:25
  SPEAKER_01: What has been the hardest lesson you've learned in restoration?
• 11:29
  SPEAKER_00: That's a great question.
• 11:30
  SPEAKER_00: I think the hardest thing I've learned is the the insurance side of things is is difficult for sure because you know, there are times when unfortunately for customers, obviously, you know, 99% of these cases that we have are just out-of-the-blue disasters, like I mentioned.
• 11:51
  SPEAKER_00: So obviously we prefer our customers, customers to be able to get insurance coverage for for these big events so that they don't have to, you know, pay for all these things out of pocket.
• 12:02
  SPEAKER_00: But I I think just seeing how tricky insurance can be sometimes with, you know, deductibles, how that works, people not wanting to open up claims so that they don't raise their rates, stuff like that.
• 12:15
  SPEAKER_00: It's it I'm not gonna lie, it's it's hard to see customers have to weigh those things out.
• 12:22
  SPEAKER_00: And we always try and work with our customers with their budget and everything, so that we're, you know, helping them in these these difficult times.
• 12:30
  SPEAKER_00: But I think just that side of things when it comes to especially bigger jobs, just working with our customers so that they feel comfortable within their budget if they don't decide to go the insurance route.
• 12:45
  SPEAKER_01: Now, emergency restoration, I know can be kind of technically complicated and emotionally intense, like you kind of you know you said earlier, right?
• 12:52
  SPEAKER_01: Because you're dealing with people that have big issues, it's their home, it's messed up, let's get this done, ASAP.
• 12:58
  SPEAKER_01: So, how do you train the team to handle both the property and the person?
• 13:03
  SPEAKER_00: That's a great question as well.
• 13:05
  SPEAKER_00: I think training on hand how to handle those situations, at least for me, it's it's come through previous experience.
• 13:12
  SPEAKER_00: I mentioned that I used to work in the medical medical field.
• 13:15
  SPEAKER_00: Before I was I was a nurse, I actually did funeral transport as well.
• 13:20
  SPEAKER_00: So I would actually go to people's homes in times where they just had a loved one pass away, and I would be there to transport the body to a funeral home.
• 13:31
  SPEAKER_00: So I think that that taught me at least a lot of how to respond to people in some of their lowest and most difficult times.
• 13:38
  SPEAKER_00: Again, I think I, you know, I mentioned already that it's really just, you know, expressing our condolences because for a lot of people, obviously their homes are, you know, super important and these events are very difficult to go through.
• 13:54
  SPEAKER_00: So just again, expressing to them that everything we can do to help, you know, we are there for them.
• 14:02
  SPEAKER_00: And that we are, you know, there to provide our services and like just anything we that we can do to take that weight off their shoulders, we're you know, we're there to do that for them.
• 14:12
  SPEAKER_01: So and I don't know if I said this to you before, but uh, you know, we have a pretty large-sized portion of our audience, our small entrepreneurs themselves who listen to our podcast episodes every week.
• 14:25
  SPEAKER_01: Um so, Chandler, this is going to require you to be a little bit vulnerable to pick the brain of kind of an entrepreneur I have on I have here.
• 14:31
  SPEAKER_01: So, what would you say is the biggest challenge uh the dry tech restoration is facing right now in this economic climate to get to its ultimate potential?
• 14:41
  SPEAKER_00: I think the biggest challenge that dry tech's facing right now is probably just consistency of job flow.
• 14:50
  SPEAKER_00: A lot of a lot of what we're doing, at least these past few weeks, is just marketing in the area.
• 14:56
  SPEAKER_00: So, again, the the sales side of things is a big part of what I do, on top of being at the jobs themselves and doing the actual like demo work and everything.
• 15:08
  SPEAKER_00: So, you know, we are in touch with a lot of property managers in the area.
• 15:13
  SPEAKER_00: We work with plumbers, roofers, which we get a lot of referrals from.
• 15:18
  SPEAKER_00: I think, again, I think that is probably the most difficult thing.
• 15:22
  SPEAKER_00: It's just that that consistent job flow right now.
• 15:25
  SPEAKER_00: And of course, there are other restoration companies up here in Arizona as well.
• 15:28
  SPEAKER_00: So just I guess general competition, which I'm sure a lot of other businesses see, definitely is, you know, we just want to get our our name out there and yeah, just you know, strive to to become more consistent with getting those jobs in and with that job flow.
• 15:45
  SPEAKER_01: So now, Chandler, how many hours are you working in and on the business in a w in a normal week, would you say?
• 15:51
  SPEAKER_00: In a normal week, so I day to day, I mean, we're you know, we're out of out of our office probably around like 7, 7.30 in the morning.
• 16:00
  SPEAKER_00: And with being in emergency service, we, you know, again can be out earlier.
• 16:06
  SPEAKER_00: Normally are ending our days around like 6 p.m.
• 16:09
  SPEAKER_00: or so.
• 16:10
  SPEAKER_00: But again, we have had calls during late in the evening, middle of the night, early morning.
• 16:16
  SPEAKER_00: So I mean, being 24-7, normally like I don't know, 70, 80 hour weeks, I want to say.
• 16:24
  SPEAKER_00: Typically, we, you know, we don't schedule work on Sundays, but we will respond to emergency calls those days.
• 16:31
  SPEAKER_00: So kind of depends week to week.
• 16:33
  SPEAKER_00: But yeah, I would say kind of within that range.
• 16:35
  SPEAKER_00: So very busy.
• 16:38
  SPEAKER_01: Okay, okay.
• 16:39
  SPEAKER_01: So, you know, what would your team, you know, and I kind of want you to be as vulnerable as you can on this because this is going to be now what how big is your team?
• 16:47
  SPEAKER_01: How many people do you have?
• 16:48
  SPEAKER_00: So as as of now, it's it's me as the owner.
• 16:51
  SPEAKER_00: I mentioned John O, my brother-in-law, who is out of the the Flagstaff area, which is about an hour or so north from me.
• 16:59
  SPEAKER_00: But we, you know, help each other on a lot of jobs.
• 17:01
  SPEAKER_00: And then we have a a lady who we work with who does a lot of the sales side of things and landing jobs.
• 17:08
  SPEAKER_00: Her name is Sherry.
• 17:09
  SPEAKER_00: But yeah, it's just the three of us for now.
• 17:11
  SPEAKER_00: So we are, you know, eventually going to be growing our team and everything like that.
• 17:15
  SPEAKER_00: But yeah, just the three of us for now.
• 17:17
  SPEAKER_01: So Okay, okay.
• 17:19
  SPEAKER_01: So let's say we took John, or maybe even like you said, what was her name?
• 17:23
  SPEAKER_01: Sherry, you said?
• 17:23
  SPEAKER_01: Sherry, yeah.
• 17:24
  SPEAKER_01: Sherry.
• 17:25
  SPEAKER_01: So let's say we took one of them and let's say we pulled them to a side and we anonymously asked them, you know, what would you say that they would say is your strongest leadership quality?
• 17:36
  SPEAKER_01: What would they say?
• 17:37
  SPEAKER_01: What's Chandler's strongest leadership quality?
• 17:39
  SPEAKER_01: What do you think we would hear from them?
• 17:41
  SPEAKER_00: That's a good question.
• 17:44
  SPEAKER_00: I think from them, I would hear probably just those those initial response to calls when you know a big disaster has happened or even like a smaller thing.
• 17:55
  SPEAKER_00: I think my ability from you know my nursing experience and just other jobs that I've had to be compassionate towards customers and let them know that again, our ultimate goal is just to help them not just right away be like, okay, how much money can I make from this job?
• 18:11
  SPEAKER_00: How can I, you know, like maximize my profit from this job?
• 18:16
  SPEAKER_00: But really just showing my understanding and being a listener for the client during those difficult times.
• 18:22
  SPEAKER_00: And yeah, I I think just, you know, I mentioned the word compassion, but I think just showing that during those initial responses to when we get those first job calls.
• 18:31
  SPEAKER_01: So that's fair.
• 18:35
  SPEAKER_01: Now, what would you say?
• 18:36
  SPEAKER_01: You know, let's go to the opposite end of that spectrum, right?
• 18:39
  SPEAKER_01: Let's say if we asked him, you know, what's something that Chandler still needs to improve upon?
• 18:44
  SPEAKER_01: What is one leadership or business skill he still needs to improve upon?
• 18:47
  SPEAKER_01: What do you think we would hear then?
• 18:49
  SPEAKER_01: Because nobody's perfect.
• 18:51
  SPEAKER_01: That's very true.
• 18:52
  SPEAKER_01: That's very true.
• 18:53
  SPEAKER_01: Much as we think we are, yeah, nobody's perfect.
• 18:54
  SPEAKER_01: Everybody's got got things they can do better.
• 18:56
  SPEAKER_01: So what do you what do you think uh you you could possibly do better as an as an owner?
• 19:01
  SPEAKER_00: I think what I could do better as an owner is I I mentioned that we we we work with Sherry, who does do a lot of those sales and marketing kind of things, but we do that quite a bit as well.
• 19:12
  SPEAKER_00: So I think just learning how to how to you know how to be a better marketer is something that I could work on.
• 19:19
  SPEAKER_00: And just, you know, learning over time as well on the actual like demo side of things.
• 19:25
  SPEAKER_00: Of course, there are still situations that we run into where it's, you know, like removing a specific type of cabinet or countertop where the customer wants to save that and reuse that when we're done with our process.
• 19:39
  SPEAKER_00: So I think a few things on the demo side of things as well, of learning how to, you know, just be a little bit more careful with that side of things, because a lot of it is just breaking stuff.
• 19:51
  SPEAKER_00: I'm not gonna lie, and not having much of a like construction background or anything like that, I think is definitely something, you know.
• 19:59
  SPEAKER_00: Each job, we're learning, I'm learning something new.
• 20:02
  SPEAKER_00: So yeah, I I think that kind of side of things with the actual jobs themselves and then just the marketing side of things as well.
• 20:09
  SPEAKER_00: I could, I could uh be better at.
• 20:10
  SPEAKER_01: So that's fair.
• 20:12
  SPEAKER_01: That's fair.
• 20:14
  SPEAKER_01: Now, how do you build systems around a business where you cannot control when the phone rings or how large the next loss will be?
• 20:22
  SPEAKER_00: That's a good question.
• 20:24
  SPEAKER_00: I I mean you had a bunch of good questions today.
• 20:27
  SPEAKER_01: Yes, they're pretty good.
• 20:29
  SPEAKER_00: Yeah, some great questions.
• 20:31
  SPEAKER_00: I I think I I mentioned that Johnno and I, a lot of our experience was down in the Phoenix Mesa area.
• 20:39
  SPEAKER_00: So we do have a few, you know, kind of sister companies down there as well, where my father-in-law is in charge of those.
• 20:46
  SPEAKER_00: So we have had a few times where we've had a couple big jobs come in and just Johnno and I have felt that we've needed extra hands.
• 20:54
  SPEAKER_00: So luckily we've been able to have a few people come up from the that area, just drive, you know, make the two-hour drive up north and help us out for the day on bigger jobs.
• 21:05
  SPEAKER_00: But really, just being good at time management, you know, our number one goal is to land jobs.
• 21:11
  SPEAKER_00: And so if we are at, you know, demo or mold remediation job and a call comes through, it it's difficult.
• 21:19
  SPEAKER_00: But with there's been times where we have to tell customers we're right in the middle of a job, but tell them, hey, we are an emergency service, we just got a flood job, we just got a ceiling collapse, you know, something urgent like that.
• 21:30
  SPEAKER_00: We're gonna have to leave and go take care of that client.
• 21:34
  SPEAKER_00: So I think just time management is is very important.
• 21:39
  SPEAKER_00: And again, having that extra help where we have had people come up from the valley, the Phoenix area as well.
• 21:45
  SPEAKER_01: So Okay, okay, okay.
• 21:49
  SPEAKER_01: Now, where do where do the kind of best jobs you get come from today?
• 21:53
  SPEAKER_01: Is it from plumbers, property managers, insurance agents, adjusters, Google ads, repeat clients, networking, or something else entirely that I'm not mentioning?
• 22:03
  SPEAKER_01: Where are your best jobs come from?
• 22:05
  SPEAKER_00: I I think you nailed a lot of those.
• 22:07
  SPEAKER_00: We uh we do see a lot of our bigger jobs come from Google, our Google profile.
• 22:13
  SPEAKER_00: We we strive to you know keep our reviews high on there, you know, obviously reach for those five star reviews and everything, but a lot of our biggest jobs come from Google.
• 22:23
  SPEAKER_00: And then I mentioned with the marketing side of things.
• 22:26
  SPEAKER_00: Things that we we are, you know, in touch with a lot of property managers.
• 22:32
  SPEAKER_00: So we've had a few different like apartment complexes.
• 22:36
  SPEAKER_00: We had a hotel recently with some flooding.
• 22:39
  SPEAKER_00: So those tend to be a lot of our bigger jobs as well, where it's like multiple units if it's from a second or third floor unit, and then there's a leak that gets onto the second floor and the first floor as well.
• 22:51
  SPEAKER_00: So I would say that's probably where a lot of our biggest jobs come from.
• 22:54
  SPEAKER_01: So now, what makes what kind of makes a customer and referral partners choose dry tech team over another restoration company?
• 23:05
  SPEAKER_01: Let's say I'm talking to a bunch of different competitors, right?
• 23:08
  SPEAKER_01: I'm talking to Carlos over at a different place, and I'm talking to, let's say, John over at a different restoration company.
• 23:15
  SPEAKER_01: What makes you guys stand out from your competitors, would you say?
• 23:19
  SPEAKER_00: Yeah, I I really like that question because that's that's something that me and my team talk about a lot is how can we stand out, especially with different, you know, competitors in the area.
• 23:29
  SPEAKER_00: But one of our modos, I guess, or sayings is that we do rest or where restoration done right.
• 23:37
  SPEAKER_00: So I think I mentioned it, but I really like to talk with customers about what their budget is before even giving them a price.
• 23:47
  SPEAKER_00: Again, we, you know, we really do want to work with customers in these difficult times when, you know, these are just such unexpected events.
• 23:54
  SPEAKER_00: So I think really just expressing to customers that like our goal isn't just to make money off of them, but we genuinely do want to help them during these difficult times, letting them know that we can work with their budget.
• 24:07
  SPEAKER_00: We're actually in the process of getting some financing options available for out-of-pocket jobs as well, where customers can pay over time, things like that.
• 24:17
  SPEAKER_00: So I think just just really showing that we are a company that wants to put the customer first is really gonna help us, you know, over time have customers and other people who, you know, are looking to give us work, just realize that we're standing out and different from other companies.
• 24:37
  SPEAKER_01: Okay, okay.
• 24:37
  SPEAKER_01: No, that's fair.
• 24:38
  SPEAKER_01: Now, I I kind of want to get into this too.
• 24:40
  SPEAKER_01: I'd be remiss to get into this because I talk about this a lot with a lot of different entrepreneurs.
• 24:45
  SPEAKER_01: And I know you don't really have like a full-fledged team just yet, but you will encounter this when you do.
• 24:51
  SPEAKER_01: So I still want to ask you about it.
• 24:53
  SPEAKER_01: So, you know, what I hear a lot from entrepreneurs, especially from people in the trades, especially people that work with their hands, is that it's tough to find good people.
• 25:03
  SPEAKER_01: It's tough to find good employees, right?
• 25:05
  SPEAKER_01: Have you heard that yourself, too?
• 25:07
  SPEAKER_00: I have, yes, yeah.
• 25:09
  SPEAKER_00: Especially, yeah, like you said, especially with, you know, hands-on jobs like this.
• 25:13
  SPEAKER_01: And so Yeah, yeah, it's tough.
• 25:15
  SPEAKER_01: And and because it's like, man, you you can find a tech, right?
• 25:19
  SPEAKER_01: People can you can find somebody to stick into a role, but it's very tough to find somebody who, you know, frankly, gives a damn about what they do, has pride in what they do.
• 25:28
  SPEAKER_01: That's tougher to find these days.
• 25:30
  SPEAKER_01: And I I hear it a lot from different, oh man, I I can't find a guy that's worth it.
• 25:34
  SPEAKER_01: I can't find a guy that's do this and that and the other.
• 25:36
  SPEAKER_01: What, you know, now obviously hearing that, and like you said, you're aware of it already.
• 25:41
  SPEAKER_01: What things are you going to put in place when you start hiring to kind of help that out a little bit, right?
• 25:47
  SPEAKER_01: Because a resume looks great, right?
• 25:49
  SPEAKER_01: A resume is just a piece of paper.
• 25:50
  SPEAKER_01: It says, oh, I've done such, such, and such, but you don't know anybody's integrity until they actually get on the job and work for you.
• 25:56
  SPEAKER_01: So do you have anything?
• 25:57
  SPEAKER_01: Do you have any plans to put in place to kind of mitigate how hard it is to find good workers these days?
• 26:04
  SPEAKER_00: Yeah, that's a that's a good question.
• 26:06
  SPEAKER_00: I think as far as you know, plans when we eventually come to hire other people to really see how, you know, they can best help us to grow our company and everything like that.
• 26:19
  SPEAKER_00: I I I think, and I've mentioned it obviously, but I think just really seeing how they interact with our customers, because they can be great with their hands, great with the actual demo side of things, but that that interaction with customers and you know, arriving to job sites and being that first person that these customers see representing our company can really help me understand, okay, is this someone that I really do want on my team?
• 26:46
  SPEAKER_00: Are they listening to the customer?
• 26:48
  SPEAKER_00: Are they communicating well, providing great customer service, things like that?
• 26:53
  SPEAKER_00: Because again, I, you know, like I said, someone can be amazing at the actual demo side of things.
• 26:59
  SPEAKER_00: But when it comes to communicating with the customer, selling the job, things like that, I think that those, those side of things are what are going to be more important to me than the actual hands-on side of things.
• 27:10
  SPEAKER_01: Yeah, yeah.
• 27:11
  SPEAKER_01: And it's so important, right?
• 27:13
  SPEAKER_01: Like you said, it's, you know, you could be great with your hands, but if you if you have like no people skills, you can't talk to people, or you talk to people a certain way, like nastily or anything like that.
• 27:23
  SPEAKER_01: Uh it just makes you instantly a you know a disposable employee.
• 27:26
  SPEAKER_01: I mean, obviously, if you can't deal with customers, which you're going to deal with time after time, day after day, then I don't care how great you are with your hands, right?
• 27:34
  SPEAKER_01: It doesn't matter.
• 27:35
  SPEAKER_01: Exactly.
• 27:37
  SPEAKER_01: Agreed.
• 27:37
  SPEAKER_01: Yes, totally.
• 27:38
  SPEAKER_01: Yeah.
• 27:39
  SPEAKER_01: Yeah.
• 27:39
  SPEAKER_01: It's tough.
• 27:39
  SPEAKER_01: And like I said, man, I know you you kind of just get started, but man, I talked to, oh my goodness, man.
• 27:45
  SPEAKER_01: It's tough, man.
• 27:46
  SPEAKER_01: I I talked to guys with 50 employees and 40, and they're like, man, I they the the people that they brought in and then that they keep, they're like, man, I just want to keep these people forever.
• 27:55
  SPEAKER_01: I don't want anybody to leave because they it took them such a long time to get such a good team together that they don't want to, they don't want to have to hire again because they've they had to go through a lot of you know shuffle in employees to get that team of people that they really trust and enjoy and actually care about their work.
• 28:12
  SPEAKER_00: Oh, totally.
• 28:13
  SPEAKER_00: Yeah, I I can imagine that'd be very tough to, you know, go through uh, you know, a few different employees finally land on on a team that you like and really just do everything you can to keep them, you know, keep them there and everything.
• 28:24
  SPEAKER_00: So that totally makes sense, yeah.
• 28:26
  SPEAKER_01: Yep, yep.
• 28:27
  SPEAKER_01: So you know what is what would you say if an emergency call, if emergency calls kind of double tomorrow, right?
• 28:33
  SPEAKER_01: Let's say if this podcast came out, everybody kind of knows your name and and and your calls doubled, right?
• 28:38
  SPEAKER_01: That's the that's the goal, of course.
• 28:39
  SPEAKER_01: But let's say if that happened, what would break first?
• 28:42
  SPEAKER_01: Would it be the phones?
• 28:43
  SPEAKER_01: Would it be the trucks and equipment?
• 28:45
  SPEAKER_01: Would you guys need to, you know, kind of hurry up that process and bringing on a new a new tech?
• 28:49
  SPEAKER_01: Or would it be something else entirely?
• 28:51
  SPEAKER_01: What would you kind of need to solve first if business doubled tomorrow?
• 28:55
  SPEAKER_00: Yeah, if if business double tomorrow, I I think the I think the biggest thing would probably just be, yeah, probably just be more bodies, you know, more more people to respond to these calls.
• 29:07
  SPEAKER_00: Again, because people understand that we're an emergency service.
• 29:11
  SPEAKER_00: So we always try and at least start the initial process with say it was a flood, get all that water out and leave equipment to start that dry out process so we don't see any sort of mold growth.
• 29:24
  SPEAKER_00: But obviously, you know, if if calls doubled, we had, you know, five, six bigger jobs come in tomorrow.
• 29:29
  SPEAKER_00: It probably would just be more people to go and respond to those and to do that initial work that's needed.
• 29:36
  SPEAKER_00: And then, you know, kind of we how we prioritize calls is just based on the, I guess, the size of the job.
• 29:44
  SPEAKER_00: We, you know, we prioritize big water losses and floods over like mold jobs and stuff like that.
• 29:51
  SPEAKER_00: Because as hard as it is, if the mold is already there growing, it's just gonna continue to do so.
• 29:56
  SPEAKER_00: But with the water damage calls and floods that we see, we want to get right on top of those so that we don't see any mold growth whatsoever, if that makes sense.
• 30:06
  SPEAKER_00: So yeah, I think just yeah, being able to prioritize if we did have, you know, double our calls tomorrow and just getting more people to respond to those, that would probably be the biggest, biggest thing that we would need.
• 30:20
  SPEAKER_00: Okay, okay.
• 30:21
  SPEAKER_01: Now, and I know we've talked about this a little bit now, but uh this is a really good one here, right?
• 30:26
  SPEAKER_01: If you brought in some employees, what would what would need to be true for dry tech to grow substantially without every emergency escalating back to you personally?
• 30:37
  SPEAKER_01: Like how would you how would you get to a point where you could trust that your guys are well equipped, they they know exactly what to do without every single emergency call escalating back to you personally?
• 30:48
  SPEAKER_00: Yeah, that's that's a great question.
• 30:50
  SPEAKER_00: Again, lots of great questions today.
• 30:52
  SPEAKER_00: I think that I think that really again, just training our our guys when we do eventually have have guys come on to know how to how to work with the customers, know how to work with the actual like software of what we do, because that is a big set of things what we do as well.
• 31:11
  SPEAKER_00: We, you know, especially with insurance jobs, take you know, hundreds of photos of the job itself.
• 31:18
  SPEAKER_00: We have moisture meters that we use that we put onto the drywall, the flooring to show where the moisture has reached and how far the damage has gone.
• 31:28
  SPEAKER_00: So, you know, a lot of different steps, but I think just over time, training our guys to, you know, meet all of those standards that we have so that, you know, problems that arise and stuff don't come back to me that we can just do everything efficiently and diligently.
• 31:45
  SPEAKER_00: And of course, I understand that there are going to be, especially when guys first come on, learning curves and little mistakes here and there that that happen.
• 31:53
  SPEAKER_00: I'm of course, you know, expecting that obviously.
• 31:57
  SPEAKER_00: But yeah, I I think just really being diligent with our training and each step of the process can really help with preventing problems like from coming back to me.
• 32:07
  SPEAKER_01: So Okay, okay, all right, that's fair.
• 32:10
  SPEAKER_01: All right, perfect.
• 32:11
  SPEAKER_01: So uh we're gonna get into what's called the this or that section.
• 32:14
  SPEAKER_01: So how this works is I'm gonna give you this or that, and I just want you to choose one and then give me kind of the reason why you chose it.
• 32:19
  SPEAKER_01: This is a good way to kind of break up the serious business talk and to get into your personal side a little bit.
• 32:24
  SPEAKER_01: Awesome.
• 32:25
  SPEAKER_01: All right, let's do it, yeah.
• 32:26
  SPEAKER_01: All right, so mountains or beach and why?
• 32:30
  SPEAKER_00: Oh, that's a good question.
• 32:32
  SPEAKER_00: I I would say, I would say beach.
• 32:34
  SPEAKER_00: Growing up, we did do a lot of a lot of beach trips, and my uncle actually lives in Hawaii, so I've been there to visit a few times.
• 32:42
  SPEAKER_00: But I I also do love the mountains.
• 32:43
  SPEAKER_00: Again, I live in northern Arizona, so we, you know, we are very close to the mountains.
• 32:49
  SPEAKER_00: But I I would say, I would say beach, I just I just feel the actual like vibe there is you know fits me a lot better.
• 32:58
  SPEAKER_00: My wife and I probably enjoy the beach more.
• 33:00
  SPEAKER_00: And I've as far as mountains go, like I've tried to like snowboard ski.
• 33:05
  SPEAKER_00: I I can't do any of that.
• 33:07
  SPEAKER_00: So maybe if I could do that, I lean more towards the mountains, but I would say beach.
• 33:12
  SPEAKER_01: Okay, okay, beach, nice, okay.
• 33:15
  SPEAKER_01: Netflix or YouTube?
• 33:17
  SPEAKER_00: For sure, YouTube.
• 33:18
  SPEAKER_00: I would say for sure YouTube.
• 33:19
  SPEAKER_00: Yeah, I'm I'm not much of a TV show guy.
• 33:22
  SPEAKER_00: I listen to a lot of podcasts.
• 33:23
  SPEAKER_00: I'm super into basketball, the NBA.
• 33:25
  SPEAKER_00: I'm a I'm a Phoenix Suns fan.
• 33:27
  SPEAKER_00: So a lot of what a lot of what I do during my like drive time to jobs is you know just listening to like basketball podcasts.
• 33:35
  SPEAKER_00: I'm definitely like, as I guess you would say, like an iPad kid.
• 33:38
  SPEAKER_00: So I have to have like a YouTube show on as I'm eating my food, stuff like that.
• 33:42
  SPEAKER_00: So yeah, I I would probably lean more towards YouTube.
• 33:45
  SPEAKER_01: Okay, okay.
• 33:47
  SPEAKER_01: Summer or winter?
• 33:50
  SPEAKER_00: You know, I I would probably I'd probably lean towards winter.
• 33:53
  SPEAKER_00: I know that we we discussed Phoenix during the winter time.
• 33:56
  SPEAKER_00: It's beautiful, you know, 70 degrees, like you know, can wear like a light jacket or something, don't get any snow or anything like that.
• 34:03
  SPEAKER_00: So the the summers are are really fun if you have a pool, but if it's 115 degrees out, like there's not much you can do outside during that time.
• 34:13
  SPEAKER_00: So I'd probably lean more towards winter being, you know, being grown up in Phoenix.
• 34:18
  SPEAKER_00: So okay.
• 34:21
  SPEAKER_01: Uh text or phone call.
• 34:22
  SPEAKER_01: And I know this can be different for your personal life or for your business, but would you prefer a text or a phone call?
• 34:29
  SPEAKER_00: I I think on the business side of things, phone calls work better, especially for for customers.
• 34:34
  SPEAKER_00: Um, obviously, like not everyone is super tech savvy when it comes to you know texting and stuff like that.
• 34:41
  SPEAKER_00: So I I think I think certain times, like sometimes text can come across different ways than just talking over the phone.
• 34:49
  SPEAKER_00: So I probably lean more toward more towards phone calls on the business side of things.
• 34:53
  SPEAKER_00: And then, you know, personal life, I I actually like FaceTiming.
• 34:57
  SPEAKER_00: I know it's not an option, but especially with my wife, you know, FaceTime is probably our go-to.
• 35:02
  SPEAKER_00: But with like friends, family, I would probably texting in in my personal side of things.
• 35:07
  SPEAKER_00: So coffee or energy drink?
• 35:11
  SPEAKER_00: For sure, coffee.
• 35:13
  SPEAKER_00: I I was not much of a coffee drinker up until recently.
• 35:16
  SPEAKER_00: And then my wife got me like a coffee maker for Christmas where you can like ground your own beans and stuff.
• 35:22
  SPEAKER_00: So I've been super into that, like kind of experimenting with that.
• 35:25
  SPEAKER_00: I'm always open for new suggestions, new like flavors, I guess, for trying things like that.
• 35:31
  SPEAKER_00: But yeah, I would I would definitely say coffee.
• 35:35
  SPEAKER_01: Okay.
• 35:36
  SPEAKER_01: Hire experience or train attitude?
• 35:39
  SPEAKER_00: Sorry, can you say that one more time?
• 35:41
  SPEAKER_01: Would you hire for experience or train attitude?
• 35:46
  SPEAKER_00: Hire for experience or train for attitude.
• 35:51
  SPEAKER_00: I I I could definitely see both sides of things.
• 35:53
  SPEAKER_00: Again, I I mentioned like someone could have amazing experience with actual hands-on like construction demo side of things, but uh not much of the customer interaction and sales kind of thing.
• 36:06
  SPEAKER_00: So I I'd probably lean more towards train for attitude, but that is a yeah, that I I could definitely, you know, see both sides of that.
• 36:16
  SPEAKER_01: Okay.
• 36:17
  SPEAKER_01: More trucks or more technicians?
• 36:20
  SPEAKER_00: Um I would probably say more technicians, because you know, we could always we could always like leave, you know, say we did have have you know a technician hired on.
• 36:32
  SPEAKER_00: We could always leave them at like a demo job where there is just work that's needed to be done and a call comes in, and then you know, one of us could just take the truck to that that new lead that came in and deal with that and help that customer and everything.
• 36:47
  SPEAKER_00: So I would probably lean as as for now, more technicians.
• 36:51
  SPEAKER_00: Okay, okay.
• 36:52
  SPEAKER_01: Early bird or night owl?
• 36:55
  SPEAKER_00: I have after having a child, I would say more early bird now.
• 37:00
  SPEAKER_00: Growing up, I was definitely more of a night owl, but I I don't know if you'd agree with me or not, but I've I feel like even staying up past till like past like 10 30 to 11, like I've I just am dead tired in the morning.
• 37:12
  SPEAKER_00: So yeah, I try to be fed by like 10, 10:30 and up early for you know gym in the morning and then responding to to customers and getting on top of jobs.
• 37:22
  SPEAKER_00: So yeah, probably early bird now.
• 37:25
  SPEAKER_01: Yeah, yeah, yeah.
• 37:26
  SPEAKER_01: No, I get it though.
• 37:27
  SPEAKER_01: But yeah, definitely back in college days and all that stuff, yeah, definitely an I don't know.
• 37:30
  SPEAKER_01: Too too much, too much late nights to to to talk about on here.
• 37:34
  SPEAKER_01: But anyways, uh but uh uh and this is what this is one here is a real good one here.
• 37:39
  SPEAKER_01: So would you rather have, and this is kind of a more right rather than this or that, but would you rather have dinner with your future self or relive a great day from your past?
• 37:50
  SPEAKER_00: That's a good question.
• 37:51
  SPEAKER_00: Yeah, I've actually never never thought about that.
• 37:54
  SPEAKER_00: You said rather dinner with my future self or relive a day in my past?
• 37:59
  SPEAKER_01: Yeah, like a great day, like uh, you know, maybe your wedding day or something like that, or maybe the day your your child was born, you know, like whatever great day that you could recall.
• 38:06
  SPEAKER_01: Um would you yeah, which one would you rather have if you could choose?
• 38:10
  SPEAKER_00: Yeah, I I another one where I could definitely lean both ways.
• 38:14
  SPEAKER_00: I I think I think the I think like the mature and like you know, I better answer would probably be to have dinner with my future self just to to learn, you know, like how I can like I guess with business side of things continue to grow this and choices maybe that I made that were great choices, and then choices that I would have, you know, done things differently.
• 38:42
  SPEAKER_00: And again, like obviously on the business side of things, but then like in relationships as well.
• 38:47
  SPEAKER_00: And my wife and I's relationship, my daughter and I's relationship, talking to my future self, I think would be awesome to just get some advice on on, you know, things I like I said, choices I would have made that would have been positive, and then you know, things that I I was able to learn from as well.
• 39:04
  SPEAKER_00: So probably lean towards towards a dinner with my future self.
• 39:08
  SPEAKER_01: Okay.
• 39:09
  SPEAKER_01: Perfect response time or perfect margin?
• 39:13
  SPEAKER_00: I would lean towards perfect response time.
• 39:16
  SPEAKER_00: We, you know, we always try and tell customers that we can be there within the hour, uh, preferably sooner than that.
• 39:21
  SPEAKER_00: So I yeah, I would lean towards perfect response time.
• 39:26
  SPEAKER_01: Nice, nice.
• 39:27
  SPEAKER_01: And then the last one is dream vacation or dream home.
• 39:33
  SPEAKER_00: I would say dream home.
• 39:34
  SPEAKER_00: It's always been, you know, a big goal of mine to provide, provide that for my wife.
• 39:39
  SPEAKER_00: Like we've always talked about our dream home and having a lot of land for our kids to like play outside and just different activities that they can do in the home.
• 39:47
  SPEAKER_00: So obviously, you know, we're both working towards that.
• 39:50
  SPEAKER_00: But yeah, I I would say dream home over dream vacation.
• 39:53
  SPEAKER_01: Yeah, no, I agree with that.
• 39:54
  SPEAKER_01: Because I mean, at the end of the day, right?
• 39:56
  SPEAKER_01: You're at your home every day and a vacation is just you know only a couple of weeks, maybe a month if you got if you got it like that, if you can take step away from your job for a month, which most people can't.
• 40:07
  SPEAKER_01: Yeah.
• 40:07
  SPEAKER_01: Um, but yeah, it's you know, vacation is done and it's over with, and that's it.
• 40:11
  SPEAKER_01: But if you're home, that's that's every day.
• 40:12
  SPEAKER_01: And it and if it's your dream home, then you probably aren't going to travel that much because you got everything you kind of need, right?
• 40:19
  SPEAKER_01: So very true.
• 40:20
  SPEAKER_01: Yeah, very much reason to travel.
• 40:22
  SPEAKER_01: So all right, perfect.
• 40:24
  SPEAKER_01: All right, well, Chandler, hey, you know, that was great.
• 40:26
  SPEAKER_01: I appreciate you getting to that, this or that.
• 40:28
  SPEAKER_01: So, you know, just a couple last things here, you know, like I told you earlier, we have a pretty large bit of our audience as small entrepreneurs as well.
• 40:35
  SPEAKER_01: So um, I need you to be as candid and as honest as you can on the answer to this next question here.
• 40:40
  SPEAKER_01: But you know, let's say uh small entrepreneurs listening to the podcast episode today, and let's say they're just feeling stuck or overwhelmed in 2026, right?
• 40:47
  SPEAKER_01: Cost of materials is so high that unfortunately that uh and they're just not getting the amount of jobs that they they usually get.
• 40:54
  SPEAKER_01: That unfortunately a guy had to lay off one of his one of his longest tenured techs, unfortunately.
• 40:59
  SPEAKER_01: And uh he knows he's had a family, wife to feed, and all that stuff, but he unfortunately had to do that.
• 41:04
  SPEAKER_01: You know, let's say that's happened really like within the last week, right?
• 41:07
  SPEAKER_01: Right before the holiday season kicks in.
• 41:09
  SPEAKER_01: And and the guy is just feeling stuck overwhelmed.
• 41:12
  SPEAKER_01: His business is just not going well in 2026.
• 41:14
  SPEAKER_01: What's a piece of advice you'd give to that business owner today, Jim?
• 41:18
  SPEAKER_00: Yeah, that's that's tough because you know, that's you know, that's being being a newer business, we have had definitely those highs and lows.
• 41:26
  SPEAKER_00: So there's been a lot of conversations I've had where, you know, talking with Johnno, who I work with, or my father-in-law who does this down in the Phoenix area.
• 41:35
  SPEAKER_00: I I would say, I would say just keep, you know, keep pushing, keep grinding, you know, like be like super well with your time management.
• 41:44
  SPEAKER_00: How can I get my company's name out there?
• 41:47
  SPEAKER_00: How can we build our Google Google profile by asking previous customers to leave us reviews, things like that.
• 41:54
  SPEAKER_00: And really just being humble, you know, I guess like expecting those difficult times to come because, like I said, they they do, even though we are a newer company, we have seen those those highs and lows.
• 42:06
  SPEAKER_00: So being humble and knowing that those times will come, just you know, every day is is a grind, I'm not gonna lie.
• 42:12
  SPEAKER_00: Just continuing to to push and try and build things and just you know, representing your company in the best way that you can.
• 42:20
  SPEAKER_00: So not easy for sure, but okay.
• 42:27
  SPEAKER_01: So yeah, and I really appreciate you being honest about that there.
• 42:29
  SPEAKER_01: So, you know, and this next question, this final question here is kind of kind of hypothetical a little bit, but uh, you know, let's say if you could wave a magic wand, right?
• 42:38
  SPEAKER_01: And if you could, you know, fix one meaningful thing you could fix or change in your business in the next 90 days, right?
• 42:45
  SPEAKER_01: In the beginning of September.
• 42:46
  SPEAKER_01: So that would put us right around the big ramp up time before Christmas.
• 42:51
  SPEAKER_01: So if you could wave a magic wand and change one meaningful thing in your business in the next 90 days by around Christmas, what would it be and why would that matter personally to you?
• 43:01
  SPEAKER_00: Um I I think if I could give you like an unrealistic and a realistic answer.
• 43:07
  SPEAKER_00: Yeah, yeah, yeah.
• 43:07
  SPEAKER_01: Let's do both.
• 43:09
  SPEAKER_00: I think, I think realistically, I already kind of mentioned it.
• 43:11
  SPEAKER_00: We're kind of in the ramping up phase of providing financing options for our customers who are looking to go the out-of-pocket route and not go through insurance for jobs.
• 43:21
  SPEAKER_00: I think that that is something that I wish we could implement right now, but that's not it's the kind of thing that we're, you know, it it's taking a lot of work to look into and and get that going.
• 43:32
  SPEAKER_00: So I I've mentioned a few times that obviously with when these big disaster events occur, that they're, you know, totally unexpected.
• 43:41
  SPEAKER_00: A lot of times customers don't really have money set aside for these things.
• 43:46
  SPEAKER_00: So I think if I could implement something right now, it would probably be that financing because that allows our customers to, you know, at least somewhat feel some sort of ease when it comes to pulling aside a big portion of money for for the work that's needed and knowing that kind of over time that they can get the work itself paid off would be super important to me.
• 44:07
  SPEAKER_00: And then an unreal unrealistic side of things is just you mentioned waving the magic wand.
• 44:13
  SPEAKER_00: I I wish when a call came through that we could just snap our fingers and just be there within like, you know, 30 seconds to a minute, just respond to it right away, whether it be like, you know, a water extraction job, whether it's just a good amount of flooding, even you know, smaller like mold jobs, stuff like that, just being able to magically appear at the customer's house right on the spot would be obviously unrealistic, but would be would be awesome if we could implement that.
• 44:39
  SPEAKER_00: We'll see maybe in the future what happens with that.
• 44:42
  SPEAKER_00: But I think that's what I would what I would lean towards.
• 44:45
  SPEAKER_01: So perfect, perfect.
• 44:47
  unknown: All right.
• 44:48
  SPEAKER_01: Well, Chandler, hey, thank you for joining us and sharing your behind-the-scenes story of starting dry tech, taking it to the to the moon, hopefully, man.
• 44:55
  SPEAKER_01: I you know, I wish you continued success in the future.
• 44:57
  SPEAKER_01: Um, you know, when you get your techs on and you got your team ready, man, and you got a bunch of great stories to tell us about you know some of the things you've gone through with your techs.
• 45:05
  SPEAKER_01: I'd love to have you back on maybe in a couple of years, man.
• 45:07
  SPEAKER_01: Let's see where you guys are at.
• 45:08
  SPEAKER_01: So I think I told John of that as well.
• 45:11
  SPEAKER_01: And yeah, definitely would love to guys have you guys on.
• 45:13
  SPEAKER_01: Maybe we can even do a joint one next time with the both of you.
• 45:16
  SPEAKER_01: We'll see where that can land.
• 45:17
  SPEAKER_01: But definitely enjoyed having you on.
• 45:19
  SPEAKER_01: Uh, did you have any last words for the audience before we go to sign off?
• 45:24
  SPEAKER_00: I again, I, you know, I really appreciate the the time, Cliff, and for you know, allowing me to be on, talk about my business.
• 45:30
  SPEAKER_00: I would love to do like a you know a joint, a joint podcast in the future with John O and I.
• 45:35
  SPEAKER_00: But I think I I already kind of mentioned it, but I think one last thing I would say is just again, in those difficult times of you know, being a business owner and an entrepreneur, it's just you know, being humble, like I said, expecting those hard times to come because when they do, you're you know, you know how you can overcome those and just look to, you know, continue to push and every day's a grind, like I said.
• 45:59
  SPEAKER_00: But yeah, just know those hard days will come.
• 46:01
  SPEAKER_00: But when they do, see how you can learn from those experiences and those difficult times to continue to grow your business and just continue to progress.
• 46:10
  SPEAKER_00: So yeah.
• 46:11
  SPEAKER_01: Okay, okay.
• 46:13
  SPEAKER_01: And what's the best way for someone to connect with you or a learn more about what you all do?
• 46:18
  SPEAKER_00: I think the best way for someone to connect with us.
• 46:21
  SPEAKER_00: I mentioned our our Google profiles.
• 46:23
  SPEAKER_00: You can always look us up on Google.
• 46:26
  SPEAKER_00: We we don't have any sort of like AI or like robots answer the call for us.
• 46:31
  SPEAKER_00: They they come directly to me, or if you call Johnno's company directly to John O.
• 46:35
  SPEAKER_00: So I would say through Google, you know, give us a call and we'll uh we'll be the ones to answer.
• 46:39
  SPEAKER_01: So perfect, perfect.
• 46:42
  SPEAKER_01: All right.
• 46:42
  SPEAKER_01: Well, Chandler, thank you again for joining us and sharing your behind-the-scenes story of building dry tech restoration.
• 46:48
  SPEAKER_01: To everyone listening, connect with Chandler and follow Epic Entrepreneurs for more conversations.
• 46:52
  SPEAKER_01: We will have all of the social media in the description.
• 46:55
  SPEAKER_01: And yeah, we're we're talking with people every single week, people who are building businesses and communities every day.
• 47:01
  SPEAKER_01: This is Clifford McCray with Action Coach Business Growth Partners.
• 47:04
  SPEAKER_01: We'll see you next time, listening audience.
• 47:06
  SPEAKER_01: Thanks, Chandler.
• 47:08
  SPEAKER_01: Thank you, Cliff.