Conversational Banking, Challenges and Applications - with Ian Wilson of Strategy 4 AI

The AI in Business Podcast · May 20, 2022 · 20m

Today's guest is Ian Wilson, Managing Director at Strategy 4 AI, a strategy and consulting firm based in Cambridge in the UK. He discusses two crucial topics in this particular episode. First, where can AI actually step in, interact with a customer, and not make it worse but potentially improve? Ian talks about some of those use-cases and how to identify them within a financial services institution. The second main topic Ian discusses is some of the challenges and how to identify where humans may offer a better experience and where it might make more sense to keep them in the loop, and what…