Latest / Arroe Collins Like It's Live / C.T.C.S Episode 242 I'm That Guy, Who Is Stealing Our Carts And Ryan Is An Ass

Transcript

C.T.C.S Episode 242 I'm That Guy, Who Is Stealing Our Carts And Ryan Is An Ass · Arroe Collins Like It's Live

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Speaker 1: How many times have you been in the car, you're
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Speaker 1: at a red light for just a brief moment, and
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Speaker 1: it wasn't enough time to switch podcasts? Because I am
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Speaker 1: a podcast listener. I know what it's like to be
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Speaker 1: so involved in a story. And then from out of nowhere,
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Speaker 1: it's like, I'm bored. I'm bored. I got to get
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Speaker 1: out of here. How can I find the next podcast
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Speaker 1: like right now? Well, you have to go searching. How
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Speaker 1: many platforms for it? How about this? Arrow.net. A-R-R-O-E.net. Enjoy
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Speaker 1: your exploration. Hey guys, what's going on? My name is CT.
0:34
Speaker 1: When I'm not busy being that aero guy in podcasting,
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Speaker 1: I live in the real world. I mean, everybody has
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Speaker 1: to have a job, right? Mine just happens to be CS,
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Speaker 1: you know, customer service, solutions, relationships. Building up your team
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Speaker 1: to be motivated in an age of constant connections. I mean,
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Speaker 1: each and every guest has chosen to stop into your location.
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Speaker 1: What are you going to do to get them back?
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Speaker 1: And what are the chances you're going to get them back?
1:00
Speaker 1: Episode number 242, I'm That Guy. Ooh, people are stealing carts? Why?
1:06
Speaker 1: And Ryan is a real butt. This is CTCS. CTCS. CTCS.
1:13
Speaker 1: Transition Walk, day number one out of four. Memorial Day weekend.
1:19
Speaker 1: Oh my God. I can leave it at that and
1:23
Speaker 1: hopefully you felt exactly what was moving through my head, heart,
1:26
Speaker 1: and soul. You know, there are certain weekends that you
1:30
Speaker 1: really don't want to touch, but you have to. Somebody
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Speaker 1: has to show up and it does take a lot
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Speaker 1: of courage, confidence. perseverance as well as a lot of
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Speaker 1: guff because people will throw their guff at you like
1:40
Speaker 1: it's free from Walmart but yeah it's one of the
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Speaker 1: busiest of the year I would say it's probably bigger
1:47
Speaker 1: than Super Bowl Sunday but I gotta take this transition
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Speaker 1: walk I gotta clear this head and heart man I
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Speaker 1: just had three beautiful days of camping and now you
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Speaker 1: want to throw me into a Memorial Day weekend at
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Speaker 1: a grocery store holy god all I can do do
2:02
Speaker 1: all you can to stay positive Oh, and the very
2:06
Speaker 1: second you walk into the door. You know, I am
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Speaker 1: not a Debbie Downer. I do everything humanly possible to
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Speaker 1: try to study my mindsets, my creative moods, my creative path,
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Speaker 1: my creative everything. Everything I do is creative. So therefore,
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Speaker 1: it steals a lot of energy from me. So when
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Speaker 1: I come over here to be creative, on the spot, improv,
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Speaker 1: ad lib, and then you look at the list and
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Speaker 1: you realize the person that's supposed to close the store
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Speaker 1: tonight isn't going to be here. And nobody called me
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Speaker 1: to say, will you come in later? No, no, they
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Speaker 1: didn't do that at all. Well, it's official. I'm that guy. Yep, yep, yep.
2:41
Speaker 1: Just as much as you might be that person at
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Speaker 1: your place of business and what that guy is or
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Speaker 1: that person, we're the ones where people go, I ain't
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Speaker 1: telling him. I'm not telling her. You ain't going to
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Speaker 1: get me to be the one that makes that phone call. Yeah,
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Speaker 1: I'm that guy. And it's only because I do live
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Speaker 1: a very, very strict calendar. I really do. Everything is
3:03
Speaker 1: meticulously planned out. And it has got to go exactly
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Speaker 1: the way that I laid it out. There is no
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Speaker 1: room for anybody else to fit in. So I am
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Speaker 1: that guy. And what that means is that nobody wanted
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Speaker 1: to make a phone call to see if I would
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Speaker 1: come in later. And they're going, I don't even want
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Speaker 1: to bring it up that we need him until 11 o'clock.
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Speaker 1: Because I'm that guy. And I'm sure in your life,
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Speaker 1: you've been that person as well well here's something positive
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Speaker 1: we can talk about we've changed our vests for those
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Speaker 1: that are baggers or people that have to go outside
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Speaker 1: it used to be the bright orange now it's a
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Speaker 1: oh my god very bright yellow so i had to
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Speaker 1: do some research on this to try to figure out
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Speaker 1: okay so what is the best one to be having
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Speaker 1: when you're outside in a rainstorm a windstorm or even
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Speaker 1: just a hot carolina day with temperatures scorching at 100
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Speaker 1: degrees And believe it or not, I was wrong. I
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Speaker 1: really thought it was going to be the orange one.
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Speaker 1: Maybe it's because I'm from Montana and we have the
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Speaker 1: Hunter's Orange up there. But in reality, the yellow one,
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Speaker 1: they went the right route. Somebody did some homework. I
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Speaker 1: really am trying to be positive. I mean, maybe that's
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Speaker 1: what this fucking podcast is all about. Is that, oh,
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Speaker 1: here's this guy who's in retail. Everybody is grumpy as hell,
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Speaker 1: but he's trying to find happiness. Will he ever find
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Speaker 1: his happiness? I don't know, but it's always available. almost
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Speaker 1: here oh my gosh you were just here yeah well
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Speaker 1: you're you're gonna think it's really weird that look where
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Speaker 1: it was right behind you now are you looking for
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Speaker 1: this kind of chocolate or a different the big super
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Speaker 1: big one okay we're gonna oh would you rather i
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Speaker 1: go get it so you don't have to i don't
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Speaker 1: mind that at all okay i will definitely go get
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Speaker 1: that for you okay you bet you bet i'll see
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Speaker 1: you in the soda aisle See what I mean? You're
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Speaker 1: always trying to do something positive and then somebody just
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Speaker 1: knocks you off balance. You know, the devil. Can we
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Speaker 1: go that route? I'm not even going there. You know me.
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Speaker 1: I'm always going to have some sort of pet peeve.
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Speaker 1: And one of the pet peeves that I have is
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Speaker 1: when I walk into the men's or the women's bathroom.
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Speaker 1: Because we have to keep them clean. That is the secret.
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Speaker 1: That's selling the invisible. For a grocery store or even
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Speaker 1: if it's for McDonald's. But you walk into a bathroom...
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Speaker 1: And you go over to the toilet. Oh, they didn't
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Speaker 1: flush it. Not only didn't they flush it, but look
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Speaker 1: at the size of what they left behind. What kind
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Speaker 1: of muscles did they rip apart in order to get
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Speaker 1: that out of them? Oh, I don't get it. And now,
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Speaker 1: another one of those moments where C.T., It gives books away.
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Speaker 1: I do. I do. I'm blessed with the opportunity to
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Speaker 1: talk to a lot of YA authors. And, you know,
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Speaker 1: they have these amazing stories. I think that today, YA
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Speaker 1: authors are the greatest authors on the planet because they
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Speaker 1: really know who they're trying to reach, but they also know...
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Speaker 1: that it's the older generation that's tapping into their storyline
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Speaker 1: as well. So I collect these books because they send
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Speaker 1: them to me. But I don't take them to sell them.
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Speaker 1: I don't trade them out. I don't do anything. But
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Speaker 1: I will give them to anybody who enjoys reading or
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Speaker 1: needs a little help reading. So this one we're giving
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Speaker 1: away today is Mama Says I'm Fine. Well, if Mama
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Speaker 1: Says I'm Fine, then it is a beautiful night tonight,
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Speaker 1: and I can't wait to see this child's face. You
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Speaker 1: can tell the school year is starting to wrap up.
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Speaker 1: Not only do we have graduates all the way through
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Speaker 1: the store. Holy God almighty. They're happy. They're proud. Good
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Speaker 1: for them. Really, it is a celebration of your knowledge.
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Speaker 1: But we're getting a lot of elementary school teachers that
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Speaker 1: are throwing big parties tomorrow. Because the final day of school,
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Speaker 1: it's happening. And it's all over the county. And so
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Speaker 1: these teachers, what are they doing? They're in here buying
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Speaker 1: things for their class. Because that's what teachers do. They
6:51
Speaker 1: sacrifice what little money they make to make sure that
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Speaker 1: they have the big party. So, you know... kudos to
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Speaker 1: these teachers because they really give up a lot and
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Speaker 1: i just wish more people would give them the love
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Speaker 1: that they need or just you know send something to
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Speaker 1: them as a way of saying more than just thank
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Speaker 1: you send it to them because my god they need
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Speaker 1: some help as well well that one kind of stung
7:13
Speaker 1: a little bit i was having a conversation with one
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Speaker 1: of our guests that comes in here and has been
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Speaker 1: coming in here for about four or five years and
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Speaker 1: uh the mod goes was that your girlfriend And I
7:25
Speaker 1: kind of stood back and I thought, God, I hope
7:27
Speaker 1: to God I was not even applying anything like that
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Speaker 1: to the conversation. I usually try to stay behind the
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Speaker 1: desk and don't get myself involved with anything or anyone.
7:37
Speaker 1: Maybe it's just a radio thing. There's a certain amount
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Speaker 1: of feet that you need to stay away from people.
7:41
Speaker 1: It could be the martial artist in me. But then
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Speaker 1: he asked me, he goes, is that your girlfriend? And
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Speaker 1: I'm thinking to myself, what in the fuck did I
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Speaker 1: do that would make somebody think that this woman was
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Speaker 1: my girlfriend? And I... I don't know. I don't know,
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Speaker 1: but it really did take me back. Now, you know,
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Speaker 1: in my radio days, I would have laughed it off
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Speaker 1: in a heartbeat. Nowadays, you take a situation like that,
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Speaker 1: and it makes you wonder, what do people think of you?
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Speaker 1: Because you're being nice to other people. Do they think
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Speaker 1: I'm trying to land or something? I ain't trying to land.
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Speaker 1: I'm just being customer service. Get to know the people.
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Speaker 1: That's all I'm saying. Easily, for over a month, Simone
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Speaker 1: has been just biting at the bit. Oh, my God,
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Speaker 1: I've got to do one of the $ 50 lottery tickets. Oh,
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Speaker 1: my God. I'm going to save up for it, and
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Speaker 1: then I'm going to buy it. And she did her homework.
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Speaker 1: She did everything she was supposed to do. She read
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Speaker 1: into every one of those cards that are inside that machine.
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Speaker 1: And then she goes and she finally buys one after
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Speaker 1: sitting there nervously trying to make that decision up over
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Speaker 1: the past month. And what did she do? She won
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Speaker 1: $ 100 tonight, her first game. lottery ticket and she took
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Speaker 1: home 100 bucks god damn it i would be the
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Speaker 1: one that would sit there and lose a thousand dollars
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Speaker 1: and say i can still win the infamous final walk
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Speaker 1: around the store at 11 o'clock yeah i fucking stayed
8:59
Speaker 1: i did my wife had to talk my ass down
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Speaker 1: don't you love that that's why we've been together for
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Speaker 1: 33 years She goes, you just shut the fuck up, dude,
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Speaker 1: and do your damn job. I said, what are you
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Speaker 1: talking about? I said, it's okay for them to make
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Speaker 1: me work overtime? Yeah, shut the fuck up and do
9:12
Speaker 1: your damn job. And, you know, it's just one of
9:15
Speaker 1: those things where you look at your spouse and you go,
9:17
Speaker 1: you know what? I'm just going to shut the fuck
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Speaker 1: up and do my job. All right. Phew. Just think,
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Speaker 1: all this bullshit starts with a transition walk tomorrow. Ain't
9:26
Speaker 1: going to get one tonight. It's been raining all night. CTCS.
9:33
Speaker 1: Please don't move. There's more CTCS right around the corner.
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Speaker 1: We're going to meet up with Paul. Ryan is being
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Speaker 1: a real butt today, plus the worst, a missing teen. CTCS. Hey,
9:50
Speaker 1: thanks for coming back to CTCS. Meeting Paul. Oh, you're
9:54
Speaker 1: going to love Paul. We've got Ryan, who's being a
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Speaker 1: butt and a missing teen. CTCS. Transition Walk, day number
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Speaker 1: two out of four. It is a rainy, rainy day
10:08
Speaker 1: in this forest today, but you know how I feel
10:10
Speaker 1: about that. And then again, this could be your first
10:11
Speaker 1: time listening to CTCS and how you got this far
10:14
Speaker 1: after yesterday. I don't know. I don't know how you
10:18
Speaker 1: got this far. Rainy day, that means, you know, do something.
10:23
Speaker 1: Don't just sit around and bitch and moan about something
10:25
Speaker 1: you have no control over. Do something. And that's what
10:28
Speaker 1: CES is all about. Just do something. And even in
10:31
Speaker 1: whatever job you do, be it a welder, be it
10:35
Speaker 1: a bus driver, be it a jock on the radio,
10:38
Speaker 1: if they still exist, just anything, just do it. Stop
10:42
Speaker 1: coming up with excuses. That's all I'm saying. And I
10:43
Speaker 1: don't want to sit here and preach. But, you know,
10:45
Speaker 1: if I can walk out here in the rain, so
10:48
Speaker 1: can you. Maybe that's what it is. Maybe it's time
10:51
Speaker 1: for all of us to get wet. Together. Just like
10:54
Speaker 1: we used to do as kids. Even when we went
10:57
Speaker 1: skinny dipping, we still got wet. Paul is one of
11:01
Speaker 1: my very good friends. Paul is blind. When Paul comes
11:04
Speaker 1: into the store, we go for a walk. Today, we
11:06
Speaker 1: really went for a walk. You can tell that it's
11:09
Speaker 1: Memorial Day weekend because Paul's throwing down a big-ass party.
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Speaker 1: But it's just so fascinating to walk around with him
11:14
Speaker 1: because this guy, blind, right, judging a book by its cover, oh,
11:18
Speaker 1: hell no. What he does, he runs the Boston Marathon.
11:22
Speaker 1: Wherever there is a race, he's going to jump on
11:24
Speaker 1: board and get there. But it's just so fascinating to
11:27
Speaker 1: have a conversation with somebody We take for granted our sight.
11:31
Speaker 1: But Paul, man, he doesn't have the sight, but boy,
11:33
Speaker 1: he's got a vision. And that is so fucking inspiring
11:37
Speaker 1: to me. I'll come clean. I'll tell you right now.
11:40
Speaker 1: Men have selective hearing. We hear what we think we
11:43
Speaker 1: want to hear. The lady comes up. She says, I
11:45
Speaker 1: want disposable. You want what? Disposable. I thought she said
11:50
Speaker 1: disposable pants, you know, like for adults and stuff like that.
11:54
Speaker 1: And so I take her over there and she kind
11:56
Speaker 1: of looks at me and she goes, you can't put
11:58
Speaker 1: food in that. And I said, what were you looking
12:01
Speaker 1: for again? Disposable. I mean, every time she said it,
12:06
Speaker 1: it was all just kind of grumbly like that. And
12:09
Speaker 1: then she goes, you know, to put food in. I said,
12:11
Speaker 1: disposable pans? See, I was thinking disposable pants. And she says, no,
12:16
Speaker 1: disposable pans. Oh, there you go. There's a faux pas
12:21
Speaker 1: in this UT park. There's a trick that I learned
12:24
Speaker 1: from one of our city councilmen. He would come into
12:27
Speaker 1: the store a lot. In fact, our former governor comes
12:29
Speaker 1: through the store a lot, too. And one of the
12:31
Speaker 1: places that they always stop is our beer and wine bar.
12:34
Speaker 1: And so I had to ask them, I go, what
12:36
Speaker 1: is the story? I mean, I don't ever see you
12:38
Speaker 1: go over there and drink. I don't ever see you
12:39
Speaker 1: do anything but just basically mingle. And every one of them,
12:43
Speaker 1: the governor as well as the city councilman goes, that's
12:45
Speaker 1: exactly what we're doing. Mingling? Yeah, mingling. Shaking hands, kissing babies, basically.
12:50
Speaker 1: And so when you get into a situation where people
12:53
Speaker 1: are starting to have a little bit of wine, a mimosa,
12:55
Speaker 1: or they're having a beer, that lowers their guard. And
12:58
Speaker 1: these guys can get in there and listen to what
13:02
Speaker 1: real people in the community are saying. That's what these
13:05
Speaker 1: guys tell me. The former governor as well as the
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Speaker 1: city councilman. They listen. Did you hear that? Listen. They're
13:11
Speaker 1: not speaking. They're listening. We've talked about this one a lot.
13:15
Speaker 1: The guest that brings in a lot of returns. And
13:19
Speaker 1: it's from the pantry, and today it was from the refrigerator.
13:22
Speaker 1: Three quarters of it, the yogurt, was eaten. The oatmeal,
13:26
Speaker 1: the majority of it was eaten. But by the way,
13:27
Speaker 1: let me just get to the point here. It was
13:30
Speaker 1: about $ 43. 15 worth of returns. Sure, she has the receipt.
13:34
Speaker 1: I get that. But every freaking day. And the money
13:38
Speaker 1: doesn't go onto the card. She buys lottery tickets with it.
13:41
Speaker 1: I had to take it to management. I feel like
13:42
Speaker 1: a total fucking tattletale here because I see this person
13:46
Speaker 1: every fucking day. But now they're going, well, that's not
13:49
Speaker 1: the way it's supposed to work. She's eating three quarters
13:52
Speaker 1: of the yogurt. She's eating all of the oatmeal. This
13:54
Speaker 1: has got to stop. Well, now I look at it
13:57
Speaker 1: as being, I just put the ball in your hand.
13:58
Speaker 1: You're either going into the freaking end zone to get
14:00
Speaker 1: this thing cured or we're just going to let her
14:02
Speaker 1: do it. We just got reports that a man is
14:05
Speaker 1: stripping out by our propane tanks. This doesn't shock me
14:08
Speaker 1: because a lot of people, a lot of the homeless
14:10
Speaker 1: people will take their their showers out there. In other words,
14:12
Speaker 1: they'll go out there with a sponge. They'll do something
14:14
Speaker 1: to take their showers. And I'm wondering if that's the situation.
14:17
Speaker 1: But we're rushing out there right now. Security is on
14:19
Speaker 1: the way. They said that he's got his, everything's down
14:21
Speaker 1: except for his skivvies. So it's going to be very
14:23
Speaker 1: interesting to find out how we're going to handle this situation.
14:25
Speaker 1: But I'm telling you, I think it's a homeless person. Okay,
14:28
Speaker 1: so his name is Tyke. Tyke has been in a
14:30
Speaker 1: situation like this once before. We've caught him out here
14:33
Speaker 1: cutting his hair off out here by the propane. But
14:35
Speaker 1: the thing about it is for today, he is taking
14:37
Speaker 1: a bath. He's got Just different kinds of wipes and
14:40
Speaker 1: stuff like that to take off. I just hope to
14:41
Speaker 1: God they're not Clorox. But he does clean up after himself.
14:44
Speaker 1: And more importantly, he's not necessarily in front of the propane.
14:48
Speaker 1: He's behind it. So he doesn't want to be seen either.
14:51
Speaker 1: He's just going into these places where he can get
14:53
Speaker 1: away with doing it. And just somebody just happened to
14:55
Speaker 1: see him over there getting down to his skivvies. What
14:59
Speaker 1: are the chances that I would be walking around this
15:01
Speaker 1: store a second night in a row at closing time?
15:04
Speaker 1: God dang! Two nights in a row. Except tonight we're
15:08
Speaker 1: closing early because we're re-waxing the floors. That's always, like,
15:12
Speaker 1: kind of double and triple the work because you've got
15:14
Speaker 1: to get everything off the floor. Otherwise, the wax looks
15:19
Speaker 1: like crap. And the manager we've got, she sees anything
15:22
Speaker 1: on the floor like that. She'll have you down on
15:24
Speaker 1: your hands and knees. He'll be scrubbing that shit off
15:27
Speaker 1: real fast. So, wow. A little bit more peaceful tonight.
15:31
Speaker 1: Not so in-your-face, so... So, so, so, so, so, so, so.
15:36
Speaker 1: That seems to be my crutch as I make my
15:37
Speaker 1: way through the store, which is a lot freaking faster
15:40
Speaker 1: than when I take my transition walk in the morning.
15:42
Speaker 1: Speaking of that, it's up next. CTCS. It's about to
15:47
Speaker 1: get even more dramatic. Where is the steel wool? Somebody's
15:51
Speaker 1: stealing our cards. And a missing team. CTCS. Hey, thanks
16:00
Speaker 1: for coming back to CTCS. On this section, ooh, we've
16:04
Speaker 1: got people stealing our shopping carts. We can't find the
16:07
Speaker 1: steel wool and a missing team. CTCS. Transition walk, day
16:13
Speaker 1: number three out of four. Another rainy, rainy day inside
16:18
Speaker 1: this forest. It's so funny. You go from having the
16:21
Speaker 1: worst drought in the past, what is it, like eight
16:24
Speaker 1: years or so, eight to ten years? To where now
16:27
Speaker 1: you can't even turn off the water from the sky.
16:29
Speaker 1: I ain't bitching. I ain't bitching. But I'll tell you
16:32
Speaker 1: who is bitching. The people coming into the store. And man,
16:36
Speaker 1: they come in cranky ass. It's like, okay, you're right.
16:41
Speaker 1: It's our fault here in customer service. That your weekend
16:44
Speaker 1: has been shot. I'm so sorry. It's Memorial Day weekend.
16:48
Speaker 1: And it's been nothing but rain. Rain. Rain. You're right.
16:52
Speaker 1: If I could give you your money back. I would.
16:55
Speaker 1: But I think you got it for free. Yep. I
16:58
Speaker 1: think you got this rain for free. And what I
17:00
Speaker 1: can give you though. Is a smile. You know they
17:04
Speaker 1: don't like that smart ass in me. You know that, right?
17:06
Speaker 1: They'll look at me sometimes going, you fucker. I ought
17:10
Speaker 1: to just take you outside and kick your ass up
17:12
Speaker 1: one side and down the other. Okay, Dad. You know
17:16
Speaker 1: something's really wrong. The very second you step out of
17:18
Speaker 1: your car, someone from the store comes up to you
17:21
Speaker 1: and says, I'm feeling for you tonight, buddy. And I'm going,
17:25
Speaker 1: you're feeling for me? Why? What's going on that you'd
17:26
Speaker 1: be feeling for me? There's no cards. It's like the
17:30
Speaker 1: competition has stolen all the cards. There's a lot of
17:33
Speaker 1: people here, dude. And more importantly, you don't have any bagger.
17:37
Speaker 1: There's no baggers coming in. Oh, see, now we have
17:40
Speaker 1: a situation. Because I ain't getting my ass out here. Well,
17:44
Speaker 1: that's what I thought. But guess where I am? Out here.
17:47
Speaker 1: Filling in at the bar for just a few minutes
17:49
Speaker 1: here because everybody has to take tests. See, that's the
17:51
Speaker 1: one thing that a lot of people who come into
17:53
Speaker 1: a grocery store don't realize how many tests that we
17:57
Speaker 1: have to go through, especially in customer service, the meat department.
18:01
Speaker 1: These big departments inside a grocery store, you have to
18:03
Speaker 1: endlessly take tests just to kind of remind us. This
18:06
Speaker 1: is how you play the game. This is the company policy.
18:09
Speaker 1: This is what you better be doing. And if you
18:11
Speaker 1: get it wrong, do it again because you have to
18:14
Speaker 1: pass this test with 100%. But it gives me the
18:16
Speaker 1: opportunity to actually have conversations with the people that shop
18:20
Speaker 1: here all the time because you know me. I'm all
18:22
Speaker 1: about community. You want to have a really good conversation
18:24
Speaker 1: with somebody who shops at your store? Go work the
18:26
Speaker 1: beer and wine bar. You'll really get to know them.
18:30
Speaker 1: A grocery store that doesn't sell steel wool. That's what
18:34
Speaker 1: we use to clean things around the refrigerator, and God
18:37
Speaker 1: knows my mom up in Montana would do it to
18:39
Speaker 1: help clean around the bathroom or just do things in there.
18:41
Speaker 1: I mean, we got other things that we can use,
18:44
Speaker 1: but there's just something about old-fashioned steel wool. And I said, well,
18:49
Speaker 1: you know, we can try to get some scrubbing bubbles,
18:51
Speaker 1: but that's not going to be steel wool. And then
18:54
Speaker 1: there's the Brillo pad. But she settled on SOS pads.
18:57
Speaker 1: But it's like, who doesn't sell steel wool anymore? I mean,
19:02
Speaker 1: that's like trying to find starch so that people can
19:05
Speaker 1: iron their shirts. We don't even do that crap anymore.
19:09
Speaker 1: My daughter is 15. I dropped her off at Michael's.
19:13
Speaker 1: She was supposed to shop. I can't find her any
19:16
Speaker 1: good location. Her phone is going immediately to voicemail. Oh boy,
19:20
Speaker 1: that's what I'm looking for. And I was supposed to
19:25
Speaker 1: pick her up probably 30 minutes ago. Missing daughter. It
19:32
Speaker 1: can get really scary. And we're living it right now.
19:35
Speaker 1: Where's he at? He was just out here. There he is,
19:47
Speaker 1: right there. There he is. let us go. There we go.
19:53
Speaker 1: There she is, guy. There she is. You bet. You bet.
19:59
Speaker 1: You bet. You bet. All right. That's a happy ending. Oh,
20:10
Speaker 1: thank God. We get a fair share of assholes here,
20:14
Speaker 1: and not just me. Guy comes in, he says, I
20:16
Speaker 1: got this UPS return. And we look at him and say,
20:21
Speaker 1: we don't take UPS back. Now, God damn it, that's
20:24
Speaker 1: not what happens here. I just got an email that
20:25
Speaker 1: said it was this store right here. You guys are
20:27
Speaker 1: going to take this thing back right now. What are
20:29
Speaker 1: we going to do to get this thing going on
20:30
Speaker 1: right now? And we looked at him again. We said,
20:33
Speaker 1: we don't take UPS here, dude. And he goes, now,
20:36
Speaker 1: God damn it, I've got the email. Can I see
20:38
Speaker 1: the email first? I want to be able to see
20:40
Speaker 1: what store... is taking the UPS because I know as
20:44
Speaker 1: a corporation we don't.
20:46
Speaker 2: Take UPS and he goes god damn it I knew
20:49
Speaker 2: you guys would do this to me and I was
20:51
Speaker 2: like dude we're not doing anything all we want to
20:53
Speaker 2: do is we want to make sure that you're taken
20:55
Speaker 2: care of let's figure out where you're going to find
20:57
Speaker 2: him he ends up walking out but it's like what
20:59
Speaker 2: the fuck what the fuck really it's like we have
21:04
Speaker 2: no signs in here that say UPS and you're telling
21:06
Speaker 2: us that we got to do it.
21:08
Speaker 1: Transition Walk, day number four out of four. Glory to God. Oh,
21:12
Speaker 1: look at me getting all religious on you. Can you
21:14
Speaker 1: tell I just got my God on? Oh yeah, I
21:17
Speaker 1: gotta do it. I gotta replenish. I mean, it's give, give, give, give, give, give, give.
21:22
Speaker 1: We hear about that all the time. And, you know,
21:25
Speaker 1: not to sound like I'm being selfish or not, because
21:28
Speaker 1: we all give, give, give, give, give, give, give, but...
21:31
Speaker 1: What are you doing about it? What are you willing
21:32
Speaker 1: to take back? Oh, well, that's becoming instantly selfish, right?
21:39
Speaker 1: I'm not going to preach today. I'm just going to say,
21:42
Speaker 1: if you're going to give, give, give, give, give, you've
21:44
Speaker 1: got to take, take, take, take, take back because then
21:47
Speaker 1: it's not even and you got to play an even game.
21:51
Speaker 1: Or your give, give, give, give, giving is going to
21:53
Speaker 1: make you so god dang empty that when somebody asks
21:57
Speaker 1: you for something, you're going to bark and you're not
22:01
Speaker 1: going to talk. I'll see you in CS. Wow, I'm
22:05
Speaker 1: a little emotional. No, I really am. And the reason why,
22:13
Speaker 1: why is it that when you want to do something special,
22:15
Speaker 1: it's like the universe gets in the way, if you
22:16
Speaker 1: know what I mean. And this is so personal and
22:19
Speaker 1: I really shouldn't even be recording this. But you've heard
22:22
Speaker 1: Nellie many, many, many, many, many times over the past
22:25
Speaker 1: year or so be a part of CTCS. And Nellie's leaving.
22:29
Speaker 1: Nellie's growing with the company and so proud of her.
22:32
Speaker 1: So being the writer that I am, the daily writer,
22:35
Speaker 1: I collect writing instruments. Literally, I do. I don't care
22:38
Speaker 1: what the cost is. I'm going to get you and
22:40
Speaker 1: I'm going to get myself. I'm going to get you.
22:41
Speaker 1: I'm going to get people around me writing instruments. So
22:44
Speaker 1: the place that I collected the majority of my Montblancs
22:48
Speaker 1: and all of these unbelievable, unforgettable writing instruments, especially my
22:53
Speaker 1: Agatha Christie, they don't do it anymore. And I looked
22:58
Speaker 1: at him and I said, you don't understand. And he goes, yeah,
23:01
Speaker 1: I do understand that the younger generation doesn't use writing
23:04
Speaker 1: instruments anymore like they used to. And inside my mind,
23:08
Speaker 1: I just literally, all the planning that I put into
23:12
Speaker 1: getting Nelly this writing instrument... Because, I mean, I just
23:16
Speaker 1: feel like her future needs to be written down, to
23:19
Speaker 1: keep notes, because that's what leaders do. Leaders want you
23:23
Speaker 1: to document the path so that those after us can
23:25
Speaker 1: have pebbles and sand, things to put our feet in,
23:30
Speaker 1: to grow forward, to walk forward. But they don't have them.
23:35
Speaker 1: They don't sell them anymore. And I literally felt like
23:38
Speaker 1: shit when I said, I guess the only place I
23:40
Speaker 1: can get a great writing instrument anymore is is on Amazon,
23:43
Speaker 1: and the guy actually said, this is a professional writing
23:46
Speaker 1: instrument store, or they used to be. And he said, yeah,
23:49
Speaker 1: that's where you get them. Fuck, I don't think it's
23:52
Speaker 1: going to be my day today. I mean, I'm talking
23:54
Speaker 1: with a co-worker, very nonchalantly, and I say, so how
23:58
Speaker 1: late are you here today? And he goes, you know
24:01
Speaker 1: it's written down, right? The schedule's right there in front
24:02
Speaker 1: of you guys all the time. And I looked at
24:04
Speaker 1: him and I said, I'm asking you, how late are
24:08
Speaker 1: you here today? Well, it's written down over here on
24:10
Speaker 1: the piece of paper. Ryan, I asked you, and he goes,
24:15
Speaker 1: I don't understand why you're doing this. I said, Ryan,
24:17
Speaker 1: because I'm a communicator. I'm a broadcaster. I believe in
24:21
Speaker 1: the power of the human voice, and I believe in communication.
24:24
Speaker 1: I'm not being an asshole here, dude. If I don't
24:26
Speaker 1: make noise and get people to talk, and instead of
24:29
Speaker 1: just shoving me over to what I have to read,
24:30
Speaker 1: that's bullshit. I want to hear your voice. I've got
24:33
Speaker 1: to hear your voice because that's who I am. So, Ryan,
24:36
Speaker 1: how late are you here tonight? I'm not telling you, dude.
24:39
Speaker 1: It's written down on the paper. Obviously, this Memorial Day weekend,
24:44
Speaker 1: it's basically a breakdown time period. We're having a hard
24:47
Speaker 1: time closing the main freezer door, the one that has
24:49
Speaker 1: all the frozen food in it. That's like something like 23,
24:52
Speaker 1: 24 below zero. Fucking thing won't even close. And so
24:55
Speaker 1: now we've got to sit here and try to figure
24:56
Speaker 1: out what are we going to do? Because if we
24:58
Speaker 1: try to go get a maintenance crew, how the fucking
25:00
Speaker 1: long is that going to take to get here? So
25:01
Speaker 1: now you're talking about this is going to cost this
25:03
Speaker 1: company a lot of money if we don't get this
25:05
Speaker 1: goddamn door closed. And because, I mean, right now, all
25:08
Speaker 1: of that cold air is coming out here, so it's
25:11
Speaker 1: not going to be the 23 below zero back there. Hey,
25:15
Speaker 1: kudos to the husbands and wives, the boyfriends, the girlfriends,
25:18
Speaker 1: the fiancés of anybody who is associated with another person
25:23
Speaker 1: that is in retail. Because if you've never done retail,
25:25
Speaker 1: all you do is go to a Home Depot or
25:27
Speaker 1: a Lowe's. or you go into a mall store, if
25:30
Speaker 1: you really do go into a mall store, I would
25:31
Speaker 1: love to talk with the people at Amazon, because they
25:33
Speaker 1: deal with retail more than what we do. But kudos
25:36
Speaker 1: to those that are on the other half of those
25:38
Speaker 1: that work in retail. Because, you know what? Those are
25:41
Speaker 1: free psychologists. They are the mental stability for anybody that's
25:46
Speaker 1: in retail. Because when you have to put up with
25:49
Speaker 1: so much, not just from the guests, I always talk
25:52
Speaker 1: about the liars, the stealers, the con artists, and stuff
25:54
Speaker 1: like that. No, it's the people you work with. Oh
25:57
Speaker 1: my You know, and I do joke around about this
26:00
Speaker 1: a lot. I always say that, man, I thought radio
26:02
Speaker 1: people had egos. That is so compared. And I don't
26:07
Speaker 1: know if it's because of maturity or if it's just
26:10
Speaker 1: one of those things where we're just consistently trained in
26:12
Speaker 1: the broadcast industry to put your fucking ego away. It's
26:16
Speaker 1: just that when people showcase that monkey on me, it's
26:18
Speaker 1: like you just want to go, you know, I'm like
26:20
Speaker 1: a spider. I'm going to bite your head off, and
26:23
Speaker 1: then you're going to go, what did I do wrong? Yeah, okay,
26:27
Speaker 1: but kudos to the husbands and wives, the boyfriends, the fiances,
26:30
Speaker 1: the girlfriends, because they are the end result of a
26:34
Speaker 1: shit day, and they're going to talk you down, hopefully.
26:39
Speaker 1: It's one of those things where you're, Inside your head going,
26:41
Speaker 1: come on, dude. Come on, come on, come on. I
26:44
Speaker 1: know there's a lot of weight around you. There's a
26:46
Speaker 1: lot of clicks that you're not part of, and the
26:48
Speaker 1: clicks like to talk about the clicks who take on
26:50
Speaker 1: the other clicks. And when you've got too many click, click,
26:52
Speaker 1: clicks going on, then what happens is, and you're not
26:54
Speaker 1: part of it, anything that you do, you could sit
26:57
Speaker 1: there and be chewing on gum, and they're going to
26:59
Speaker 1: hold it against you.
27:01
Speaker 1: This has nothing to do with
27:03
Speaker 1: Facebook hits. It has nothing to do with likes on Instagram. No, no.
27:08
Speaker 1: What the fuck? You just want to have a good day.
27:13
Speaker 1: I'm a solutions guy. When I see a situation and
27:16
Speaker 1: I know it's breaking down, I'm going to be the
27:18
Speaker 1: guy that's going to locate the solution. That's just who
27:20
Speaker 1: I am, what I am, how I do things. And
27:23
Speaker 1: so this has been a real shit day. And you
27:25
Speaker 1: think it's just been a shit day for me? No, no.
27:27
Speaker 1: You should talk to the entire freaking staff here. And
27:30
Speaker 1: I think, you know, in breaking it down and looking
27:32
Speaker 1: for the solution... Memorial Day weekend starts for us last
27:37
Speaker 1: week because people are on the move way before Memorial
27:40
Speaker 1: Day even gets here. So by the time Memorial Day
27:43
Speaker 1: Sunday and Monday get here, we're all so freaking tired
27:48
Speaker 1: of people, the unbelievable hours and expectations, the struggles, the anxiety,
27:53
Speaker 1: the depressions. Oh yeah, there's a lot of depressions in retail.
27:58
Speaker 1: And so when you get us all together and all
28:00
Speaker 1: it takes is one person to kick off that engine,
28:03
Speaker 1: now everybody's starting to unveil what their vice is they're
28:07
Speaker 1: unveiling what their problem is and then you got a
28:10
Speaker 1: really bad day for all seriously you know it's been
28:15
Speaker 1: a rough day when you rip your pants yeah you
28:18
Speaker 1: rip them it's not every day that i rip my
28:20
Speaker 1: pants but when i do i do because you get
28:23
Speaker 1: them caught up in so many different areas and uh
28:26
Speaker 1: and all you do is you just sit there you
28:27
Speaker 1: go well goodwill here i come hopefully if you're in
28:30
Speaker 1: retail that's exactly what you're doing Is that you're going
28:33
Speaker 1: to a Goodwill to get your clothing. There's no reason
28:36
Speaker 1: to waste your money on fashion. Not when you're in retail. Oh,
28:39
Speaker 1: hell no. Because, you know, those people aren't paying you
28:42
Speaker 1: enough to be out there spending like, what, you know,
28:45
Speaker 1: 40 or 50 bucks, maybe even more for a pair
28:47
Speaker 1: of jeans. Screw that shit. You know, you can just
28:50
Speaker 1: go to Goodwill and get a pair of good-looking jeans
28:53
Speaker 1: and at a very cheap price. You are a business. And,
28:57
Speaker 1: you know, your business isn't going out there to buy
29:00
Speaker 1: the best of the best of the best. No, the
29:01
Speaker 1: company you work for is going to try to wheel
29:04
Speaker 1: and deal and get the cheapest thing going for that
29:06
Speaker 1: business and then cut everybody's salaries because they still feel
29:09
Speaker 1: like they're not making enough money. My God! What is
29:12
Speaker 1: wrong with me? We better end this show. Holy God!
29:17
Speaker 1: That's going to do it for another edition of CTCS,
29:20
Speaker 1: the ups and downs, the twists and spins, the ins,
29:22
Speaker 1: the outs, and even the days when you feel like
29:25
Speaker 1: you just had the worst grocery store day experience of
29:28
Speaker 1: your life. The reason why I'm keeping it here, because
29:30
Speaker 1: I'm not the only one. I know you're going through
29:32
Speaker 1: it too. Did you learn anything? You know, I'll go
29:35
Speaker 1: back and I'll listen to this like an air check
29:37
Speaker 1: in radio. And you study it. And you try to
29:40
Speaker 1: figure out where did things go wrong? What can I
29:41
Speaker 1: do better the next time? Was it me? I can't
29:45
Speaker 1: say that it was me this time, guys. I'm going
29:47
Speaker 1: to tell you that right now. I was surrounded by
29:49
Speaker 1: a lot of very negative energy and people today. And,
29:54
Speaker 1: you know, the candy-coated plastic bathroom mirror smile wasn't working.
29:59
Speaker 1: And then when they started leaving, oh wow, isn't that amazing?
30:02
Speaker 1: The people that are there after 7 o'clock had the
30:04
Speaker 1: most incredible freaking night on the planet. I want you
30:08
Speaker 1: to do a podcast because I want you to learn
30:11
Speaker 1: about your strengths and everything that you do at your
30:14
Speaker 1: place of business so that you can become better as
30:16
Speaker 1: a leader and as a team player. I'll see you
30:18
Speaker 1: next week on CTCS.