Inside Dealer 20 Groups: What Top Operators Are Talking About Right Now

Dealer Talk With Jen Suzuki · Jul 15, 2026 · 44m

Everybody wants to know what the best dealerships are doing differently.

So I went straight to someone who sees them every day.

In this episode, I sat down with Joel Dalbo, one of NADA's longtime Dealer 20 Group moderators. He spends his days in rooms with some of the highest-performing dealer principals and leadership teams in the country, so I wanted to know...

What are they talking about right now?

What challenges keep coming up?

And what separates the stores that consistently outperform everyone else?

What surprised me most was how often the conversation came back to the basics.

Hiring…