Why letting your agents be themselves delivers better NPS than any script | Rhio Corbick | Ep 52
Today on MFCX we are joined by Rhio Corbick, Head of Customer Experience at Ticket Tailor, joins the podcast to talk about building a customer-centric culture, empowering support teams & using AI to improve efficiency without compromising on the experience. We then hear her favourite customer experience from her wedding, where a catering team went above & beyond through thoughtful details, proactive service & making sure everyone felt looked after.
To connect with Rhio, head to LinkedIn - https://www.linkedin.com/in/rhio-cory-6a80b314a/
To find out more about Ticket Tailor head to -…
The skinny
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