Latest / Billy & Lisa in the Morning / Classic Moment: Online Shopping

Transcript

Classic Moment: Online Shopping · Billy & Lisa in the Morning

• 0:00
  Speaker 1: I'm still waiting for an object.
• 0:02
  Speaker 2: It just doesn't I don't even hasn't even ship yet.
• 0:05
  Speaker 1: And there's never anyone to talk to.
• 0:06
  Speaker 2: No, that's the thing that drives me crazy. You're just
• 0:09
  Speaker 2: waiting for someone to get back to your email.
• 0:12
  Speaker 3: Yeah, especially if you're looking for your refund.
• 0:15
  Speaker 4: All of a.
• 0:15
  Speaker 3: Sudden, nobody's available.
• 0:18
  Speaker 1: Let's go to the phones that Franti is checking in
• 0:20
  Speaker 1: from north to andover.
• 0:22
  Speaker 3: Uh, frand you're missing an item.
• 0:25
  Speaker 4: Yeah. So I ordered a bunch of stuff from Target,
• 0:29
  Speaker 4: from Alo whatever. Both of the packages say they were delivered,
• 0:33
  Speaker 4: Well they weren't because I didn't get them. So I'm like,
• 0:36
  Speaker 4: what is going on? This is teacher. Two packages came
• 0:39
  Speaker 4: at different times. They're both not here. So I ordered
• 0:42
  Speaker 4: stuff also from Lululemon, and I just so happened to
• 0:45
  Speaker 4: be home when the FedEx driver pulls up. He sat
• 0:48
  Speaker 4: in his truck and yeaded my package like a football
• 0:52
  Speaker 4: in the middle of my loss and drove away.
• 0:55
  Speaker 3: WHOA.
• 0:56
  Speaker 4: I was like, what are you doing?
• 0:58
  Speaker 3: I ran out.
• 0:59
  Speaker 4: I ran out to the end of my driveway and
• 1:01
  Speaker 4: I caught him right before he drove away, and I
• 1:03
  Speaker 4: was like, dude, what are you doing? Like I've lost
• 1:06
  Speaker 4: two packages because clearly you're throwing them and just leaving
• 1:10
  Speaker 4: them the winds blowing them whatnot. And he goes, oh,
• 1:12
  Speaker 4: so where do you want them? On the front steps?
• 1:14
  Speaker 4: Like where do you want them? And I goes, yeah,
• 1:16
  Speaker 4: where else would I want them?
• 1:18
  Speaker 2: Yeah, that's like the basic, like the bare minimum, just
• 1:21
  Speaker 2: on the on the step.
• 1:22
  Speaker 1: And the package was late as well, right yeah, and
• 1:27
  Speaker 1: I was.
• 1:28
  Speaker 4: So, I was so frustrated. I'm like, my packages are
• 1:30
  Speaker 4: being lost because he's eating them across my lawn.
• 1:34
  Speaker 5: I always wondered that when it says fragile, do we
• 1:37
  Speaker 5: think that the drivers really pay extra special attention?
• 1:40
  Speaker 3: Absolutely not. I would hope something. You're right, they could
• 1:43
  Speaker 3: just toss What.
• 1:44
  Speaker 1: If he tossed it on the lawn and bounced behind
• 1:46
  Speaker 1: a bush and nobody.
• 1:47
  Speaker 3: Ever found it.
• 1:48
  Speaker 2: I'm sure that's what happened.
• 1:49
  Speaker 1: The landscaper will find it in the spring and say, hey,
• 1:53
  Speaker 1: was this yours.
• 1:55
  Speaker 5: I'm going to say I have not witnessed that. We
• 1:56
  Speaker 5: get a lot of deliveries at the house and they're
• 1:58
  Speaker 5: always great.
• 1:59
  Speaker 2: Yeah, they place them.
• 2:01
  Speaker 6: Yeah.
• 2:01
  Speaker 1: You know what else is weird that's going on with
• 2:03
  Speaker 1: online shopping, though, is you keep getting texts from different people.
• 2:06
  Speaker 1: I've got five different drivers claiming to have my package,
• 2:10
  Speaker 1: like and none of them ever shows up. And they've
• 2:13
  Speaker 1: given you know, detailed instructions on when they're coming and
• 2:17
  Speaker 1: the fact that they've got the item. I just picked
• 2:19
  Speaker 1: it up at such and such a place. I'm on
• 2:20
  Speaker 1: my way on your way to wear because you never
• 2:24
  Speaker 1: came to me.
• 2:25
  Speaker 5: And you gotta be careful with those texts too, because
• 2:27
  Speaker 5: some of those scams. Yes, I never clicked the links
• 2:30
  Speaker 5: in those techs.
• 2:31
  Speaker 1: I got a text from Feliciano the driver, like one
• 2:35
  Speaker 1: in the morning, and I'm like, I was a fully
• 2:37
  Speaker 1: Siano's delivering now?
• 2:39
  Speaker 5: Jo Is that who brought the brackets? It could have
• 2:42
  Speaker 5: been it was definitely him.
• 2:44
  Speaker 3: Is that what he's doing now? At least so on Amazon?
• 2:48
  Speaker 7: I am so lazy that I haven't deleted my other
• 2:52
  Speaker 7: like debit cards I have linked to my account. So
• 2:54
  Speaker 7: I have a couple link to my account. And I
• 2:56
  Speaker 7: ordered a bunch of things with this credit card that
• 3:00
  Speaker 7: or debit card that was expired that I forgot. So
• 3:03
  Speaker 7: when I went to go look at my Amazon order
• 3:04
  Speaker 7: a couple of days ago, then see that it wasn't
• 3:06
  Speaker 7: it was canceled, and I was like, what is going on?
• 3:09
  Speaker 7: And I ordered it with the wrong card. So some
• 3:12
  Speaker 7: of the stuff now is not going to be here
• 3:13
  Speaker 7: till January.
• 3:16
  Speaker 1: You know one part that's really good though, And I
• 3:18
  Speaker 1: get to give them the shout out. The FedEx stores
• 3:20
  Speaker 1: that you go to to return something, they couldn't possibly
• 3:24
  Speaker 1: make it any easier. There's one right over here at
• 3:26
  Speaker 1: Station Landing. So Michelle will give me the package that's
• 3:29
  Speaker 1: getting sent back so that I can bring it to
• 3:32
  Speaker 1: Station Landing. But when you bring it in, they're very friendly,
• 3:36
  Speaker 1: very fast. They take your package. They will repack it
• 3:39
  Speaker 1: and label it.
• 3:40
  Speaker 2: And off and goes yeah the system works great.
• 3:42
  Speaker 1: Yeah, I mean, good luck getting your refund. But at
• 3:45
  Speaker 1: least the package is going back.
• 3:46
  Speaker 2: To work returned the item.
• 3:48
  Speaker 3: Yes, and there's a record of it.
• 3:50
  Speaker 5: They give you as how many items does your wife return?
• 3:54
  Speaker 3: Uncountable?
• 3:55
  Speaker 1: Like I'm telling you she spends half of a day
• 3:57
  Speaker 1: repacking stuff or saying, oh this is going back wrong
• 4:00
  Speaker 1: eyes ron collar.
• 4:01
  Speaker 5: Did she also send food back at restaurants?
• 4:03
  Speaker 3: Never? Okay, never? Yeah, you don't want.
• 4:05
  Speaker 4: To do that?
• 4:06
  Speaker 3: Yeah?
• 4:06
  Speaker 8: Never.
• 4:07
  Speaker 6: So I don't really have a bad story with shopping.
• 4:10
  Speaker 6: It was just kind of frustrating and anxiety ridden. I
• 4:14
  Speaker 6: was able to buy the Vans K Pop Demon Hunters
• 4:18
  Speaker 6: for my daughter for Christmas, but I was on the
• 4:21
  Speaker 6: website for an hour, the website crashed, I was on
• 4:24
  Speaker 6: the app, and then finally I was able to get them.
• 4:29
  Speaker 6: So it gave me a lot of anxiety. And hopefully
• 4:33
  Speaker 6: they'll be here by Christmas.
• 4:35
  Speaker 2: See that's the thing. She ordered them and she got them.
• 4:37
  Speaker 3: But are they coming for Christmas?
• 4:41
  Speaker 1: Yeah?
• 4:41
  Speaker 5: Are you going to get the item or or.
• 4:43
  Speaker 2: Is this a January delivery?
• 4:44
  Speaker 8: Yeah?
• 4:45
  Speaker 5: Yeah, yeah, just put like an IOU in the in
• 4:48
  Speaker 5: the gift and.
• 4:52
  Speaker 7: That they're coming.
• 4:52
  Speaker 5: It'll be here in January.
• 4:54
  Speaker 9: This is seldom from Duxbury. About the online shopping. I
• 4:57
  Speaker 9: think the main culprit for me is when I like
• 5:00
  Speaker 9: something on Instagram and go to buy it out of there,
• 5:03
  Speaker 9: and especially the link to shop the site that processes
• 5:06
  Speaker 9: so many payments. Now, once you go there, good luck
• 5:09
  Speaker 9: getting anybody in customer service. Even if you find an
• 5:13
  Speaker 9: email address, you're just not going to get anybody. So
• 5:16
  Speaker 9: I think the best thing, and this is what people advise,
• 5:19
  Speaker 9: is to go on a website, not just a link
• 5:21
  Speaker 9: from Instagram.
• 5:23
  Speaker 5: So I ordered three things from Shop yesterday through Instagram
• 5:26
  Speaker 5: and Facebook ads Christmas gifts. Yeah, I did get to
• 5:29
  Speaker 5: know the confirmation email. But the thing I with social
• 5:33
  Speaker 5: media marketing now is like crazy, especially around the holiday season.
• 5:37
  Speaker 5: It was so many cool I saw three things that
• 5:38
  Speaker 5: I wanted that were cool for my life and stress.
• 5:41
  Speaker 3: It's easy.
• 5:41
  Speaker 5: It's easy.
• 5:42
  Speaker 2: The other thing is like red flag is if they
• 5:46
  Speaker 2: say they're going to ship it to you and the
• 5:48
  Speaker 2: shippings for free, and they don't give you any other
• 5:50
  Speaker 2: option to ship or expedited shipping. That's a red flag
• 5:55
  Speaker 2: because then you have no idea how they're shipping it
• 5:57
  Speaker 2: and how long it's.
• 5:58
  Speaker 6: Going to be.
• 5:58
  Speaker 5: They're going to choose the sh that takes the law exactly.
• 6:01
  Speaker 2: That's a good Yeah, Like I never buy stuff like
• 6:05
  Speaker 2: that now. It's like I always want the option. If
• 6:07
  Speaker 2: I want to pay more to have it shipped overnight,
• 6:09
  Speaker 2: I at least want the option to do so.
• 6:11
  Speaker 7: Yeah.
• 6:12
  Speaker 1: Another pet peeve of mine with the online shopping is
• 6:15
  Speaker 1: you'll give them the money, they'll gladly take the money
• 6:18
  Speaker 1: and they will take your order and confirm the fact
• 6:21
  Speaker 1: that they got your order, thank you. But then a
• 6:24
  Speaker 1: week later you'll get the notice it's been back ordered
• 6:27
  Speaker 1: for like six months.
• 6:28
  Speaker 5: Yeah, it's like I'm telling you, it's very stressful.
• 6:31
  Speaker 3: Just go in the store and get it.
• 6:33
  Speaker 1: If it's not on the shelf, it could be out
• 6:35
  Speaker 1: back on a shelf, or they'll just tell you it's
• 6:38
  Speaker 1: out of stock.
• 6:38
  Speaker 3: Yeah.
• 6:39
  Speaker 5: Yesterday a package came. It was my gift for Lisa,
• 6:43
  Speaker 5: and I'm not gonna say what it was, but you
• 6:45
  Speaker 5: could tell it was for a female. It was not underwear,
• 6:47
  Speaker 5: just so, and my wife goes, hey, you want of
• 6:51
  Speaker 5: your Christmas gifts from me?
• 6:52
  Speaker 3: Came I saw it.
• 6:53
  Speaker 5: I'm sorry in an accident and I, oh, no, that
• 6:55
  Speaker 5: was for Lisa. The look she gave me.
• 7:00
  Speaker 3: Talking about did you get the eye roll?
• 7:02
  Speaker 8: Right?
• 7:09
  Speaker 3: How is that your work? Wife? Show?
• 7:13
  Speaker 8: The worst I've had with online shopping is when they
• 7:16
  Speaker 8: deliver the item and it's not even in your own neighborhood,
• 7:20
  Speaker 8: and then you have to rely on a good Samaritan
• 7:23
  Speaker 8: or a good neighbor who's again not in your neighborhood,
• 7:26
  Speaker 8: but like two three streets away, and they co and
• 7:31
  Speaker 8: they deliver it to you. I had this happen with
• 7:33
  Speaker 8: a package. They randomly threw it around her pool, and yeah,
• 7:38
  Speaker 8: that sucked.