Latest / Beyond Leadership - Adopting a Coaching Mindset / #04 - Your Partner Silently Exits: Save the Company or Walk Away?
Transcript
- 0:00Um, so what do you think about the topic that I
- 0:02chose? I was a little bit in doubt. Is it a good topic?
- 0:06I think it's excellent.
- 0:07Okay. Super.
- 0:09Yeah. I mean, you put yourself on the line.
- 0:12So, yeah. I always do that. I don't understand why, but I always do that.
- 0:18Well, let's get down to it. So, I'll start out.
- 0:21Okay. Are we ready?
- 0:23Ready.
- 0:28Welcome to Beyond Leadership, adopting a coaching mindset. In this series,
- 0:34our conversations aren't about biography or polished advice. They're about how
- 0:38decisions are made in the real world when the pressure is on. We'll anchor on one situation
- 0:44where the path wasn't obvious and explore what goes on in the mind of a leader when
- 0:50confronted with real tradeoffs, imperfect information, and the need to move anyway.
- 0:59This podcast is brought to you by Peer Plaza, human help instantly.
- 1:07I'm sitting down with Juliette Guldberg, the CEO of Job Vision,
- 1:13a company that offers career development and counseling for both job seekers and
- 1:18employers. Juliette built Job Vision over three decades, sold part of it in 2018, and then found
- 1:26herself carrying the business while a partner stopped contributing and wouldn't step aside.
- 1:33What followed wasn't a clean turnaround story, but a long stretch of constraint,
- 1:39stalled performance, and decisions with no good options. Today, we're talking
- 1:45about the moment she realized that saving the company meant risking everything she built.
- 1:53So, welcome to the program, Juliette. Should I call you Juliette, like the Danish way?
- 2:00Probably I'm just killing the Danish,
- 2:02but why don't you pronounce your name for everybody in Danish first of all?
- 2:08Okay. I will say it in French because it's a French name.
- 2:13Of course it is. And I really wanted to impress her with my Danish pronunciation.
- 2:20Say, my name is Juliette Guldberg.
- 2:23Hi, Juliette.
- 2:24Ah, here I am trying to make it into Danish because nobody in Denmark has that.
- 2:30But you are Danish, right?
- 2:33Yeah, my mom was French, so that's why.
- 2:36Ah, okay. Juliette.
- 2:38So what do people say in Denmark?
- 2:43Everything. Everything.
- 2:46Yeah, I have a lot of names and I'm just saying
- 2:48yes every time. If someone says it correctly, I'm getting confused.
- 2:53So, okay. So every once in a while somebody will call you Juliette,
- 2:58but a Danish way of saying it would be Juliette.
- 3:03Juliette. Yeah, that's pretty far away.
- 3:09Okay. So, I'm going to call you Juliette the way your mother might call you,
- 3:13with my terrible French. And why don't you set the
- 3:17scene for our story? Tell me about the constraint that we're focused on today.
- 3:25The scene is that sometimes we as a CEO think we're working very,
- 3:31very hard to make up a solution because we are used to finding solutions. And sometimes
- 3:40we think we know the solution to a problem. And once in a while we end in a dead road,
- 3:50and we work too hard to solve the problem so it won't get solved.
- 3:55So you're making a difficult situation much more difficult than it has to be
- 4:01because you can't see clearly. I think that was the scene for me. I was totally
- 4:06blind and scared of losing the company, scared of the future.
- 4:11When had you joined the company?
- 4:14I started working in the company 14 years ago. Bought it with my partner in 2017,
- 4:22but it's an old company. So, I think we have to have a lot of respect for the company's age,
- 4:31size. It had a big legacy over 30 years, right?
- 4:34Yeah, exactly.
- 4:36And so, when did you first realize that your partner had effectively stopped contributing?
- 4:44It took me a while because he had a lot of excuses about the market. We were lucky that
- 4:51we owned the company due to COVID, and it was a very, very difficult time because 80%
- 4:57of our clients stopped sending orders to us due to COVID. So it was a rough time.
- 5:06So, it took me some time to see that he was closing sites around his area and was always
- 5:14saying that it was due to the fact that I had an area that was much more easy to
- 5:21get orders in than in his area. And I was like, that was a little bit strange
- 5:26because he had the biggest part of Denmark where there are a lot more
- 5:30companies than in the part that I have. I had Jutland with a lot of space around the cities.
- 5:39So it took me a while, but his excuses got worse and worse and I began to see his
- 5:49physical reactions when he was lying to me. So it actually,
- 5:54to me, I think I used one and a half years before the reality hit me. And I was like,
- 6:01okay, he's not contributing. He's doing this on purpose because he doesn't care.
- 6:12It's one thing to uncover the wrongdoing of an employee, but the moment it dawns
- 6:17on you that a partner has stepped outside the relationship, whether personal or professional,
- 6:23a cold chill runs down your spine, followed by a moment of pure disbelief.
- 6:32And I think it was because we got a lot of money. We sold a third of the company to a very, very,
- 6:39very big company just before COVID, and we got a lot of money privately. And I
- 6:46think his reality check on that was when the money wasn't there anymore, I will get a new
- 6:54good idea and sell the company overpriced to some genius and he will get some more money.
- 7:00But that wasn't the situation because I'm valuing
- 7:06myself very much. So I won't go out to sell a bad company to somebody I know.
- 7:13So I was like, it was really difficult. So I was talking
- 7:17to my network. I've been in some investor groups, and I was like,
- 7:22how can I do this? How can I do it in a proper way? How can I secure the company? What do I do?
- 7:30And because you were considering either resigning, bankruptcy, or some sort of a takeover, right?
- 7:39Yeah. But it took me a while to get to resigning or bankruptcy. I was like,
- 7:45it's my responsibility as a CEO to look at the company and secure that people get their money.
- 7:54But it took me a while to face the beast. It was really a rough time. I was sad,
- 8:02and at the same time I had staff members around Denmark and I had
- 8:08to make them believe in the project and keep it a secret. That was the worst part. Going around
- 8:16looking like everything is okay and he's a good partner was the worst part for me.
- 8:23At one point some of the staff went to me and said,
- 8:27"What is going on here? Because he's closing all the sites and he's losing
- 8:31staff and he's losing orders. What are we doing? What is going on?"
- 8:38And at that point I was like, okay, they see and hear everything. So I really had to work fast,
- 8:45and I had to work fast because he didn't have orders enough to take care of all his
- 8:54expenses. So it was like just seeing your money go out the window, and I was running
- 9:01faster and faster and faster and getting more and more broken. So it was really difficult.
- 9:10So, I talked to the lawyers and I said, "What do I do in this situation? I'm totally broken
- 9:18down now. I don't know what to do. The company is worthless right now from my point of view."
- 9:27And they were like, "Quit. Just quit."
- 9:30Yeah. I was thinking that was going to come.
- 9:36Many of us have endured difficult moments that feel like nightmares,
- 9:40but this situation is particularly bleak. What makes it even more troubling
- 9:44is that Juliette's partner has walked away, leaving her to face the entire ordeal alone.
- 9:53Yeah, just walk away. Walk away from it all and see it all burn
- 9:58down. I can't do that. I have staff relying on me.
- 10:04What would bankruptcy have meant for you personally?
- 10:07Nothing. That's the worst part. Nothing. I have nothing
- 10:14to lose if it went bankrupt, but I'm not like that.
- 10:18It wouldn't have affected you financially, but it certainly would have affected you emotionally.
- 10:24Yeah. My pride.
- 10:25And your values and your pride.
- 10:27Yeah. My pride and my values. I think that was my worst enemy,
- 10:32my pride and my values. I was struggling with myself, facing the beast, facing
- 10:38the situation. And it was tough because I'm also a wife, a mother. So when I went home,
- 10:46I just had to park it all and just be the mother and the wife. At the same time I
- 10:53was just finding no solutions. I was just running around like a hen without a head. It was terrible.
- 11:03So, and how long did that go on for?
- 11:06It took me five years.
- 11:09Five years. Let that sink in for a moment. That's enough time for a child to go from birth to
- 11:17riding a bicycle. Long enough to complete both a bachelor's and a master's degree.
- 11:24WhatsApp was acquired by Facebook for $19 billion five years after
- 11:29it was founded. It's a long time to stick around a floundering company.
- 11:36Wow. Yeah.
- 11:37Looking back at those five years that you spent where you might have spent maybe
- 11:45one of them closing down the company and four building up something else,
- 11:49any regrets there? Do you think that it might have gone well both ways? Do you think that the
- 11:55decision you made to continue on was so much the right decision? Is it so black and white?
- 12:02No, it's not. I hope it's the right decision because now we are making a turnaround with
- 12:08the company. So I hope I made the right decision. But a lot of people were like,
- 12:15close the company and start by yourself because you are the company. And I was like,
- 12:18no, I'm not the company just by myself. I have the consultants who are doing a very, very great
- 12:26job. We have very satisfied customers. We're different in the market. And I was like, I don't
- 12:32just want to go out and copy paste that. It's like giving your child away. I think it was terrible.
- 12:41Yeah. Sometimes it's difficult to know if our emotional responses
- 12:46should be counted as much as the economic ones because as you said, you had a family to feed.
- 12:51And it's interesting that you also say that I hope that it was the right decision, not that it
- 12:59definitely was the right decision. I like that because if we don't put some doubt into that,
- 13:07then we're not really thinking all the way through, right? Because we don't know. We
- 13:12don't know what would have happened the other way if you had left the company.
- 13:17We do know that you would have disappointed a lot of people. That we do know. But we
- 13:22don't know if you could have made it up to them in a different way in a different
- 13:26company. But you went down the path that you felt was the most important.
- 13:32And I want to ask you, what made this decision unavoidable for you?
- 13:38If it comes down to one thing, what was the thing that made you say,
- 13:44"I'm not cutting and running. I don't care what the lawyers say."
- 13:49It was the solution. The strategic... I'm very skilled at strategy. So, I had to...
- 13:58Yeah. If somebody has seen the series House of Cards,
- 14:02we were playing a part of House of Cards. Not my values, but it was necessary to get the company.
- 14:08So the solution was for me the answer to what I would have to do. But I had to give the company
- 14:19up first in my heart. I had to take the decision, if this strategy doesn't work,
- 14:25I will have to leave. And when I took that decision, the solution just worked.
- 14:31Yeah. What do you attribute that to? How do you think it just worked?
- 14:36I think sometimes if you're trying to hold on to something too tight,
- 14:41the solutions won't come. But sometimes if you let go and be honest with yourself and ask yourself,
- 14:48is this the way to go, and you let it go, sometimes a solution will
- 14:53come. But you can't see a solution when you're holding on that tight as I was.
- 14:58You had to negotiate with your partner.
- 15:01Yeah.
- 15:02What was that like?
- 15:04It was fine for me because I had lost everything I thought
- 15:09positively about him. So I was just like, I just need to get him out of
- 15:14the company. I just need to get him as far away from Job Vision as possible.
- 15:20That part wasn't difficult. The difficult part was to be a civilized person all the way through,
- 15:31to this day today. He doesn't know what happened. He doesn't know that I didn't believe in him.
- 15:36He doesn't know I knew he lied. He doesn't know anything because I played it clean all the way.
- 15:43What do you think you learned about partnering?
- 15:47It's difficult because there will always be one part who feels they
- 15:52are left alone with something. I think our lawyer said to us that it's difficult
- 15:58to be more than one in a company. And I spoke with a lot of people and it's
- 16:03very rare I hear that in a company you can be two people well at the same time.
- 16:08Well, at the same time the statistics show that when you have two owners of a company,
- 16:15there is more success for the company because you have at least one person borrowing with you so
- 16:22that some of your great ideas don't actually see the light of day, to your betterment.
- 16:27So today your partners, or I suppose, how many partners do you have today?
- 16:32It's an investment company where there are 20 investors in it.
- 16:37You're the CEO, but you have no operating partners.
- 16:41No.
- 16:42Okay. Well, that makes it easier for you to make all those decisions and it also
- 16:46makes it tougher for you to have to take responsibility for the decisions you make.
- 16:52Yeah. But I have my board now and that's the game changer for me.
- 16:56So tell me more about that.
- 16:58When I sold 35% to them, I could finally get a professional board. I didn't have that,
- 17:05and I've been yelling for that all the time that we have owned the company,
- 17:09that we need a professional board we can spar with, we can talk to,
- 17:14and they can say, "Yeah, great idea, but have you thought about this and that?"
- 17:18And now I have my boardman and he sees me and understands the
- 17:22way that I want to go. And he knows that I'm a hard worker and I can work on many
- 17:28projects at the same time. So he's like, okay, Juliette, that's fine,
- 17:32but if we look at the strategy for the next five years, how does this idea fit in there?
- 17:39So I'm not alone anymore. I can call. In the 20 investors I can say I need
- 17:46something. If we wanted to make... I don't know what it's called in English,
- 17:51that's quite difficult for me. In Danish... subscription?
- 17:57Yeah.
- 17:57If we wanted to change the company to a subscription company,
- 18:01I had one of the investors just sold his company, a very, very big one in Denmark,
- 18:06based on subscriptions. So I could spar with him and he told me if you want to go down that road,
- 18:13this has to be clear and this has to be clear. So in one week I had my answer if that was the
- 18:20right way to go from a professional who really knew what it took to go there.
- 18:26So every time I go down a path, I have somebody I can call and say,
- 18:32"How is it with this?" Something you normally pay many, many thousand
- 18:37euros to get from others, I have for free because they're sitting in 35% ownership.
- 18:44Exactly. They want you to succeed.
- 18:46Exactly.
- 18:47And that's great. You know, I often work with PE-backed executives and oftentimes they're
- 18:52a little bit frightened of their boards. They often have strained relationships with
- 18:56their boards. And it's interesting, you have found a way to leverage your board.
- 19:01Yeah.
- 19:02Do you think it's because your board is so special
- 19:05or do you think that you are open to taking the critique?
- 19:09I think it is a bit of both. I'm open to the critique if they know I'm a no-bullshitter.
- 19:15Sorry. So if they're just saying, "Ah, it doesn't feel right," I'm just like, "Okay,
- 19:20do I have a professional answer? Do you know something about it?"
- 19:23So for me, they're professional and they know that they have to take care of me. They're often
- 19:30saying if you lose the belief in the company, we're losing. So we have to keep you happy.
- 19:38And I know there's a lot of misunderstanding about boards. And I've been sitting in a very,
- 19:45very big company on a board where we were just talking about getting lunch and
- 19:51looking at some numbers and just trash talking the CEO. And I was just like, pardon me, haven't
- 19:57we hired him to do the job? So now you're trash talking him. What is he going to do with that?
- 20:04So I quit my board job at that time. I was just like, this is too stupid.
- 20:10But I think the more educated the board gets and understands their
- 20:16real assignment by sitting on a board, it's so important. It's not just getting
- 20:22money from investors. It's getting all that knowledge and connections.
- 20:27Yeah. So that makes a lot of sense.
- 20:30Yeah. And change your board when your goal is set and you have to make new
- 20:35goals. Change the board so it fits the strategy.
- 20:39Yeah. So you have the right people.
- 20:45Juliette raises an important point here. The role of a board is to safeguard the company's
- 20:50survival and support its long term profitability. At the same time, the board has a responsibility
- 20:57to stand behind the CEO and provide the support necessary for effective leadership.
- 21:06I'm wondering, as a woman, do you think that you're able to accept
- 21:13the judgment of the board easier than a man?
- 21:18No, I'm a drama queen inside. I'm not good at criticism. I'm good at giving myself criticism. So
- 21:25when somebody criticizes me, if it happens, I've been there myself and beaten myself up. So no,
- 21:34I'm not. I'm just like a man. I don't think about the gender. If I one day don't fit in
- 21:43this chair that I'm sitting in, then we have to find another one who does. I don't think a
- 21:49CEO should sit in the chair for the rest of their life if they don't fit the strategy.
- 21:58So just on the subject, do you think there
- 22:01are any disadvantages or advantages to being a woman in a company like yours?
- 22:07The disadvantage is that you're always alone when you go to a network thing at night. It's
- 22:14like, okay, I'm alone again. No women. Everybody's talking about women's rights,
- 22:19but where are the women when we stand out there at night? They're home with their kids.
- 22:25No, I think it's a person thing. I don't know. I'm not the right one to ask about
- 22:30that because I'm doing everything at home, building in the garden and everything. And
- 22:35my man is really great at playing FIFA. So, I don't know. I'm not the right one to ask.
- 22:41Another conversation.
- 22:43Yeah.
- 22:45What's something that you used to be very certain of that you're not so certain of today?
- 22:51I think actually I'm a little bit disappointed by myself that I went to a certain point where
- 22:57I wanted to quit something. I have never been a quitter and suddenly I'm a little bit afraid of
- 23:03that point, that suddenly I can quit something. That scares me. That was what scared me the most.
- 23:11Is there a difference between being a quitter and being a stopper?
- 23:16Yeah.
- 23:17So, what's the difference between those two things for you?
- 23:20If you're naive or not, you can work so hard and you could kill yourself
- 23:25by working hard and you have to stop at some point. But I was just, oh my God,
- 23:30I have never gone to a point where I just said enough is enough. I have to stop this.
- 23:37I think that was the worst part and the biggest surprise, where I surprised myself.
- 23:42And then the solution was a great surprise, that I know people that see me that are not
- 23:50in my private inner circle. They see me and help me with the solution. I was so
- 23:56grateful and thankful every day that there are people out there helping each other like that.
- 24:05And I'm just thinking a lot of men are not as capable of showing their vulnerabilities
- 24:13as I think women are. And I think perhaps that could have been something that actually helped
- 24:20you in this situation, where you were willing to be vulnerable whereas your
- 24:26counterpart as a man might not have been. What do you think about that?
- 24:33I don't agree. I think men in top level positions are really helping each other.
- 24:39I see it every day. But women in tough positions are really tough ladies and they're really tough
- 24:48on each other. It's a battlefield out there. I don't like it. I always say that there's only
- 24:55space for one female lion on the savannah. When you walk into a room, you spot her right away.
- 25:02I think women at my level are really, really tough and men are much more helpful to each other,
- 25:11doing stuff in their spare time, taking care of each other at that level. Women are not.
- 25:18At the same time, we were talking about vulnerability.
- 25:22Yeah.
- 25:22And you are able to be vulnerable, which allowed people to help you. And at the same time, do you
- 25:29think men tend to be as vulnerable as that? I don't mean to spend too much time on gender here,
- 25:38but I'm noticing that you were willing to ask for help and when I think about men, not so much.
- 25:47No, I don't see men not helping each other. I don't see them not asking.
- 25:53Let me push back here because I'm not asking about
- 25:56whether they help each other. I'm wondering if they ask for help.
- 26:01Yeah, I don't know. I don't sit in the rooms where they do. Sometimes they ask me for help,
- 26:09counseling, and I have a lot of men coming by because they have lost their job or
- 26:16are stressed or lost their way, and they're passing by my office to get some counseling.
- 26:25So I think men are getting more vulnerable and women are getting tougher.
- 26:30Wow.
- 26:31Yeah. I see a shift, a change in that. I would be afraid today if
- 26:38it was the women who had all the top positions in the world. Really.
- 26:49Juliette's position on male and female roles leaves me somewhat puzzled. Yet,
- 26:54it also seems to mirror the moment we're living in. We're in a period where traditional
- 27:00expectations are being questioned, redefined, and sometimes even rejected altogether.
- 27:07In that turbulence, perspectives can appear contradictory, caught somewhere between long
- 27:13standing cultural patterns and emerging ideas about equality, identity, and power.
- 27:27Is there anything today that we didn't touch
- 27:30upon that you feel like you want to bring up before we close our session?
- 27:37It depends. Do people want to hear the solution? What the solution was?
- 27:41We'd love to hear that.
- 27:43Okay.
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- 28:29I've been in an investment group and I turned to one of the investment men I've
- 28:35been in the group with and I was talking to him and talking about my vision with
- 28:40Job Vision. And he was like, "Oh my God, Juliette, you have caught something great
- 28:45there. It's big. We want to go with you. We want to be a part of that."
- 28:50And I was like, "Oh, okay. Even though I just told you the situation."
- 28:55And he was like, "Yeah, but that's not my problem. You
- 28:57need to get rid of him and then we will go with you."
- 29:02And I was like, "Yeah, but he wants a lot of money."
- 29:04And he was like, "Yeah, you have to solve that."
- 29:06And I got some help with that with our accountant. I talked to
- 29:16the accountant and he was like, okay, this is the situation, we have to solve that. Yeah,
- 29:22he smashed our... it went horrible. We will go out with a minus, a lot of money.
- 29:30And it was like, so finally there I could take the talk with him and say,
- 29:36can you see the company isn't worth anything and I'm not putting my signature on this yearly report
- 29:42because it's me as a CEO. This will look like it's my performance. So we have to find a solution,
- 29:49and we both have some money that we can get from Job Vision if we go out.
- 29:56And I was like, I'm not going with this yearly report.
- 30:00And he was like, "Okay, what is the solution?"
- 30:02And I was like, "I don't know, but I have an idea."
- 30:05And I put up three solutions: that we split the company.
- 30:09Second solution was he would get his money and maybe the apartment that he had that's
- 30:14on a little island that I don't want to have a part of. Or I would get my part and walk
- 30:20away. And if none of those were negotiable, I would turn the company in for bankruptcy.
- 30:27And I saw the sparkle in his eye when he saw the yearly report and he was like,
- 30:33"Okay, I can get some money now. That is better than anything," because if
- 30:38I turned it into bankruptcy, he would lose his money there.
- 30:43So he was like, "Oh, I have to..." This was a Friday and he had the weekend.
- 30:49And the investment group that I had in hand were like, "If he's turning everything down,
- 30:56walk away and we start off from rock bottom." But it's always better to have a company to
- 31:01start from than build a new one. So I had my new Job Vision ready if he said no.
- 31:10So, Monday morning he was like, "I'm going to take my money and the apartment on this little island."
- 31:18And I was like, "Holy guacamole." I was like, "Oh my God, I did it. I really did it."
- 31:24So, the investor group just put the money in. We didn't have any agreement, anything. And I
- 31:30was just like, "Okay, you just put the money in the bank for him. I will get everything in line."
- 31:35And I was just... they were trusting me so much that I was just sending
- 31:39them emails. We have the agreement, we are...
- 31:43And the lawyer called, "This is not the way to go and what is going on?"
- 31:47And I was like, "We have to get him out of the company."
- 31:50They were saying so I just had to do something.
- 31:53He got his money and he got the little island apartment. So that was great for me. And the
- 32:03new investors are in and we have a strategy that we are going for, and hopefully it will go well.
- 32:11Wow. What a tremendous story.
- 32:13Yeah.
- 32:14And you turned it into a win-win-win. A win for your ex partner, a win for you,
- 32:20and a win for your investors.
- 32:22Yeah. I do. But I call it House of Cards because I had to play some cards that I
- 32:28didn't like. But sometimes you have to go further for the bigger cause, I think.
- 32:35And with that, I want to thank you, Juliette. It has been a great pleasure to speak with you
- 32:42and I hope that we can get together soon, and I wish you all the best for your fantastic company.
- 32:49And thank you.
- 32:49Thank you so much.
- 32:54I wish Juliette all the best in her turnaround. She has clearly made a heroic effort. Whether
- 33:01it will ultimately be enough remains to be seen. Only time will tell. One thing,
- 33:06however, seems certain. The next time she considers entering a partnership,
- 33:12she will do so with far greater caution.
- 33:15Thanks to my guest and to all of our loyal listeners. Subscribe today so
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