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De-Escalate Conflict in 90 Seconds | Doug Noll
How do you calm an angry person in 90 seconds or less—without defending yourself, explaining, or arguing back?
In this episode of the Balancing Act podcast, host Andy Temte speaks with Doug Noll—a trial lawyer turned peacemaker, award-winning mediator, and author of De-Escalate: How to Calm an Angry Person in 90 Seconds or Less. Doug is also the co-founder of the Prison of Peace project, where he trained maximum security inmates to reduce violence using empathy skills, and he teaches decision making under uncertainty and conflict at Pepperdine’s Straus Institute.
Doug shares the neuroscience…
The skinny
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