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10. Communication Lessons from 9/11 and How They Can Help You with Lt. Col. Robert Darling
Sometimes we get so focused on our organization’s daily operations that we forget the vital role of a timely, clear, actionable succession plan during a crisis.
It's no surprise that behaviors and feelings are rooted in communication. Unclear communication creates uncertainty, distrust, and angst. Clear, authoritative communication forms the bridge between confusion and clarity.
Listen in as Lt. Col. Robert Darling, USMC (Ret.) and Leading Crisis Leadership Expert, shares his crisis management experience from the White House on 9/11. Robert explains how having all of the knowledge and power…
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