Ep. 28: Haven Healthcare Part 3: When Does a Setback Become a Warning?
Then the warning lights started appearing.
A senior executive departed. Employee turnover followed. A promising pilot struggled with engagement. Amazon began developing healthcare initiatives of its own. Eventually, CEO Atul Gawande stepped away.
But none of those events, on its own, necessarily meant Haven was failing.
In Part 3 of the Haven Healthcare series, Dr. Bruce Spurlock examines one of the hardest challenges leaders face during implementation: how do you distinguish normal turbulence from a meaningful warning signal?
Rather than judging Haven with hindsight, Bruce follows the…
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