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T-Mobile Forces App Use in Stores | Raleigh News
T-Mobile is forcing customers to use its T-Life app for in-store check-ins, requiring location services and app access—just the latest move in their push to become a digital-first company. Already, the app handles payments, device upgrades, and new line additions, with older systems being phased out. While CEO calls it a “game-changer” and touts AI-powered personalization and billions in savings by 2027, customer and employee backlash is mounting, especially from less tech-savvy users. Despite complaints, T-Mobile says it’s refining the app based on feedback to make it simpler and more…
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