Latest / Dealer Talk With Jen Suzuki
The $2,000 Surprise: Why Good Service Advisors Lose Approvals
Your customer came in for an oil change. Now they're getting a call asking them to approve $2,000 in additional work. And we need an answer!
Sound familiar?
Here's what I love about our service teams. Technicians are doing the inspections, advisors are working hard to communicate recommendations, and managers are focused on improving approvals. There's a tremendous opportunity to take all that effort and make it even more effective!
In this episode of Dealer Talk with Jen Suzuki, I'm sharing what I'm seeing and coaching inside service departments right now. We're digging into why customers…
The skinny
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