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No Serve Situations - Short #243
In this short podcast episode, Bryan talks about some no-serve situations he's encountered as a technician and HVAC business owner. He also talks about situations that may be unpleasant but aren't quite no-serve situations.
Some common and obvious no-serve situations are when a client threatens a technician, especially with lawsuits, bad reviews, or even bodily harm. However, some clients are just naturally defensive, so we want to be careful and give people a chance if they're angry and might just need to calm down.
Unrealistic expectations can also cause no-serve situations. Some complaints…
The skinny
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