Latest / General Magic & The Soul of Tech / Ep. 5 | Vision as a Double-Edged Sword | Kris Rodriguez
Transcript
- 0:00SPEAKER_0: This is Mike Stern.
- 0:04SPEAKER_1: And I'm Tom "Hersh" Hershenson.
- 0:04SPEAKER_1: Welcome to General Magic & The Soul of Tech.
- 0:10SPEAKER_2: We believed we were building something that would change the world, and in some ways we did.
- 0:14SPEAKER_2: In others, we didn't understand what we were setting in motion.
- 0:18SPEAKER_2: The story of General Magic isn't over.
- 0:21SPEAKER_2: We're still living inside what it started.
- 0:28Our special guest today is Kris Rodriguez,
- 0:31who was one of the original HR people at General Magic and who helped to build
- 0:36the team there.
- 0:38SPEAKER_1: It's great to have you, Kris, on the show.
- 0:39You have a unique perspective because you were one of the people who played in
- 0:44in my estimation, one of the most important parts at the company.
- 0:48SPEAKER_1: You were a gatekeeper.
- 0:50You were at the front lines of deciding who got to be on the island and
- 0:54who didn't get to set foot on the island.
- 0:57And you've had a tremendous career since then with a lot of insight about all kinds
- 1:04of important aspects of individuals' career trajectories
- 1:08and how they experience work and how organizations contend with the challenge
- 1:13of talent and workforce.
- 1:15But before we get into your more recent career,
- 1:18what do you remember of your job of General Magic?
- 1:21What to you was kind of the core of that work,
- 1:24the most important thing that you were doing as part of that team.
- 1:30SPEAKER_3: Great question.
- 1:30SPEAKER_3: And first of all, thank you for having me.
- 1:32SPEAKER_3: It's great to connect with old friends and reminisce.
- 1:37SPEAKER_3: You know, honestly the first thing that comes to my mind was I was a baby.
- 1:41SPEAKER_3: I do wanna say, because I think I'm still twenty-six.
- 1:44SPEAKER_3: It was one of my first careers.
- 1:46I actually worked for a major computer company before General Magic:
- 1:51if anyone remembers Digital Equipment Corporation, that little company.
- 1:55But yeah, gosh,
- 1:56coming to Magic it was like a graduate school experience,
- 2:01maybe even better,
- 2:02with the power of the creativity that existed in that company,
- 2:06just walking in the door, right?
- 2:08SPEAKER_3: You saw it.
- 2:09And the weight of that responsibility to maintain that kind of unique culture coming
- 2:15in was felt right away.
- 2:18And I felt very lucky and to be a part of that team,
- 2:22in some ways not worthy to be a part of that community.
- 2:28SPEAKER_3: And so yeah, I think gatekeeper, is that the word that you use, Tom?
- 2:32SPEAKER_3: That is that's a good way of describing it, right?
- 2:36How do you how do you maintain this level of connection of the people,
- 2:42the creativity, the space for trying and failing and redoing.
- 2:49SPEAKER_3: And I do remember saying no to people.
- 2:53And I do remember having hard conversations with hiring managers about decisions
- 3:00where,
- 3:01you know, we wanted the best people that were really gonna serve the community.
- 3:06SPEAKER_3: And yeah, that was that was definitely an important aspect and element of my job for sure.
- 3:12SPEAKER_0: But what did the best mean back then?
- 3:14SPEAKER_0: What were you selecting for and and why did people not make it through the gate?
- 3:19SPEAKER_3: Yeah.
- 3:20You know,
- 3:20the word that comes to my mind is integrity,
- 3:24enthusiasm,
- 3:26and a bit of wantingness to play,
- 3:30to to be in a space of yeah,
- 3:33play, which probably encouraged the enthusiasm and the creation.
- 3:37SPEAKER_3: And just really people that were gifted in their craft.
- 3:41SPEAKER_3: At the end of the day we were hiring folks that knew what they were doing.
- 3:45SPEAKER_3: This wasn't a training ground... well maybe for some that went on to do very well.
- 3:51SPEAKER_3: But coming in with real of standalone rigor of their own, for sure.
- 3:57SPEAKER_1: One of the things that's striking to me about what you just said is the concept of play.
- 4:02There really is something,
- 4:04and I hate to use the word,
- 4:06but I will,
- 4:07magical about being in a work environment where it doesn't seem arduous or
- 4:15if it feels arduous.
- 4:16There's also a sense of,
- 4:18and and here I'm reaching for words because what defines the human experience
- 4:23of play?
- 4:23But there's some sort of fun,
- 4:25and there's some sort of sense of,
- 4:28you know, delight is just around the corner, and you keep striving for that.
- 4:33SPEAKER_1: How long do you feel like it took for it to click with you?
- 4:37These are the kind of things that are going to differentiate between someone
- 4:42who perhaps is really excellent at their craft,
- 4:46but they're just not quite the right fit versus somebody else who has
- 4:50that same excellence but is the right fit.
- 4:54SPEAKER_3: I mean, I think it's something that you felt walking in the door.
- 4:57SPEAKER_3: And so how did I know that?
- 5:00SPEAKER_3: You know, it was the words that were used to me to describe the culture.
- 5:05SPEAKER_3: It was when you walk in the door and you see, the logo of General Magic right?
- 5:13SPEAKER_3: What is this?
- 5:14SPEAKER_3: You know, what's happening here?
- 5:16SPEAKER_3: What's the message that's being conveyed to me in this imagery?
- 5:23I knew a couple of the people that worked at General Magic,
- 5:27so knowing them and their enthusiasm and hearing why they thought it was so special.
- 5:35SPEAKER_1: Well, part of what I hear you saying is that intuition is involved and people have a feeling.
- 5:42SPEAKER_1: Something just clicks.
- 5:43SPEAKER_1: The other thing that occurs to me is that you were attuned to all these things.
- 5:48I mean,
- 5:48there's no guarantee that a candidate walks through the door and notices the logo
- 5:53and thinks deeply about what it reflects and what it embodies and what it has to say
- 5:58about that organization.
- 6:00And and my sense is,
- 6:01that a through line of your career has been that ability to see beyond what's
- 6:08in front of a person to kind of get get beneath the surface and understand
- 6:14the larger context of a situation.
- 6:17SPEAKER_3: I mean, I that's the only way I know how to operate.
- 6:20This is the heart of my coaching practice:
- 6:22is really helping leaders,
- 6:24leadership teams really come to their own humanity, right?
- 6:29SPEAKER_3: It starts within them.
- 6:30We've been doing a whole lot of unwinding
- 6:33of some old school superficial leadership presence, and ways of being.
- 6:38SPEAKER_3: It's not the cliche of, bring your whole self to work.
- 6:41SPEAKER_3: There's no door you walk through figuratively or otherwise if anymore.
- 6:46We are who we are and how do we bring out the nuances of each of us
- 6:52into like how we lead and how we show up and work.
- 6:54SPEAKER_3: So the crux of my business is helping to get at the heart of the human element of it.
- 7:00You know,
- 7:01interesting question to say:
- 7:03how much my experience at Magic impacted how I think about work,
- 7:08how I think about leadership.
- 7:10SPEAKER_3: Imagine a world where I stayed at a Digital Equipment Corporation.
- 7:14SPEAKER_3: Right?
- 7:15And that was the model,
- 7:17for which, you know, that was very traditional leadership back in that day.
- 7:21I wonder how much General Magic did play a role for me and how I think about humans
- 7:26in the connection in the work.
- 7:27SPEAKER_0: What was it like?
- 7:28SPEAKER_0: You know, we shipped in late '94, went public in early '95.
- 7:33SPEAKER_0: Six months later, the bottom had fallen out.
- 7:35SPEAKER_0: What was that experience like?
- 7:38SPEAKER_0: How did you deal with it?
- 7:39SPEAKER_0: How did you help people deal with it?
- 7:40You stayed through the pivot to Portico and the natural language based business,
- 7:45which also was too early and eventually didn't make it.
- 7:49SPEAKER_0: What was it like?
- 7:50SPEAKER_0: And again, how did that inform the way you teach and council now?
- 7:53SPEAKER_3: Yeah.
- 7:55SPEAKER_3: You know, it was it was a heartbreak, I will say, right?
- 7:59And it was a complexity of things,
- 8:01but you know, to to not see it happen the way we envisioned it was the heartbreak.
- 8:06SPEAKER_3: And then to see people move on, was the next level heartbreak from that.
- 8:12You know valiant efforts to turn the company around and shift assets and move
- 8:18into new spaces,
- 8:19but that was a shift in culture,
- 8:22that was a shift in leadership,
- 8:24that was a shift in mission, that was a shift in yeah, that culture left with it.
- 8:30And through that transition,
- 8:32a lot of our friends went on to do some cool things, not too far after that.
- 8:37So I'm thinking about the last part of your question,
- 8:39you know, how's that shapes me going forward?
- 8:42You know,
- 8:42now I have to tell you,
- 8:44that has been the cycle that I have experienced being in
- 8:48the Silicon Valley my whole career.
- 8:50SPEAKER_3: And you know, maybe it was the nature of the time, right?
- 8:53SPEAKER_3: Because if you think about General Magic not going where we want it, but you think, guess what?
- 8:59SPEAKER_3: The internet's going like gangbusters, right?
- 9:02SPEAKER_3: And that's the new wave that's coming through.
- 9:06SPEAKER_3: So there's always a next thing, right?
- 9:08SPEAKER_3: And then then there was a bust right, that went down.
- 9:10SPEAKER_3: Just so happens in my career at that time, I pivoted industries for a variety of reasons.
- 9:18But I've I've been working in biotech the last 25 years or so,
- 9:24and Genentech was my first client.
- 9:26SPEAKER_3: So here we go...
- 9:27SPEAKER_3: Launch, launch, launch, launch, launch... life saving drugs and technology.
- 9:32SPEAKER_3: And you know the biotech field the last five years or so has gone through its own, shifting.
- 9:39SPEAKER_3: And so what I know and what I've experienced in my career is: things change.
- 9:46SPEAKER_3: You know, we we we have a lot of hype.
- 9:49SPEAKER_3: And then we have a lot of reality.
- 9:51SPEAKER_3: And things live on and then new things come up at the same time.
- 9:55SPEAKER_3: And I feel like that juxtaposed to my dad's career.
- 9:59SPEAKER_3: Defense contractor, Northrop Grumman forty years, stamp and and done.
- 10:07SPEAKER_3: And that is not the world I've ever experienced in my career.
- 10:13So you know,
- 10:14the way AI is penetrating the corporate world,
- 10:18new tools,
- 10:18new workflows,
- 10:20and all the rest, you've gotta see massive anxiety and fear on people's part.
- 10:24Again, given what you just said about,
- 10:26people went on, things changed, people learned how to do new things.
- 10:30SPEAKER_0: What do you tell people now about how that's gonna affect them?
- 10:34SPEAKER_3: Yeah.
- 10:34SPEAKER_3: You know, I heard this quote and I repeat it all the time.
- 10:38And it's that Amara's Law, right,
- 10:40like we tend to overestimate the impact of technology in the short term
- 10:45and underestimate its impact in the long term.
- 10:49SPEAKER_3: And I just keep thinking about that because I wonder where we are, in that timeline.
- 10:55SPEAKER_3: Right?
- 10:55And, are we at that beginning where we're raising the flags now,
- 11:00of the potential rewards and the potential risks,
- 11:04which I love we're having those conversations.
- 11:07But I just do wonder the things we're even thinking about now,
- 11:11what's the reality look like decades from Like can we even fathom what
- 11:17that looks like in reality?
- 11:18SPEAKER_3: I also will say that, you know, I'm in a world where I'm reading all the risks.
- 11:23I'm reading all the same articles and I have young people in my life
- 11:29that have very specific concerns about the environment.
- 11:34But I also want to live in a world where I can see the benefits of this technology
- 11:39when it comes to certainly the the medical field right when I look
- 11:45at what's possible in the acceleration and the development of of life saving drugs.
- 11:52SPEAKER_3: So, I think with all these technologies, right?
- 11:56SPEAKER_3: There are going to be pros and cons and there's gonna be bad actors.
- 12:00SPEAKER_3: And so this is why I said yes to this conversation.
- 12:04You guys are thinking about and starting that conversation about what are
- 12:08the guardrails we need to be thinking about that we can possibly conceive of now.
- 12:14SPEAKER_3: So what what do I tell people?
- 12:16SPEAKER_3: I I will give you one short little story.
- 12:19SPEAKER_3: I recently befriended someone who is very young in their career.
- 12:24They graduated from a well-known,
- 12:27well-respected university, got scooped up into San Francisco, into the AI world.
- 12:33SPEAKER_3: And you know, she she's in it.
- 12:35SPEAKER_3: This is this is her field now.
- 12:36SPEAKER_3: And I had lunch with her last week.
- 12:39And what she reminded me of was the bubble that we are in in Silicon Valley
- 12:47and how most of the world is not really aware of what's happening with AI or
- 12:54the potential for AI.
- 12:55The day to day out beyond the bubble that we live in,
- 13:00really don't know, what's coming or or how to use it or how to engage with it.
- 13:05SPEAKER_3: It's just not even in the masses at this point.
- 13:08SPEAKER_1: No, I think that's a great point.
- 13:09SPEAKER_1: I mean, there is this idea of of people's awareness and consciousness.
- 13:12And I certainly remember that from back in the day at General Magic,
- 13:16where we had such a clear sense of the vision that we were trying to bring to life.
- 13:20But, you know,
- 13:22drive two hundred miles away from Silicon Valley and,
- 13:25you know,
- 13:25in Central Valley,
- 13:26California, no one was concerned with, anywhere, anytime communication.
- 13:30And if you had showed them a prototype of what we were working on,
- 13:33I think you'd get,
- 13:34you know,
- 13:35puzzled looks as opposed to any sort of understanding or enthusiasm about it.
- 13:40Having said that,
- 13:41I don't know if you saw this in the New York Times so Christopher Olah was invited
- 13:46by Pope Leo.
- 13:46SPEAKER_3: Did you read that?
- 13:47SPEAKER_0: Right.
- 13:47SPEAKER_0: Yeah.
- 13:50SPEAKER_3: Interesting, the Vatican is taking notice and has some things to say.
- 13:54So it is making these political and apparently religious circle conversations,
- 14:01and certainly in Silicon Valley,
- 14:03but I I do think,
- 14:04we have to remember it's really not affecting a lot of people in terms
- 14:08of their day-to-day at this point.
- 14:13SPEAKER_3: I was curious what you thought about why the Pope might be entering the conversation.
- 14:18Yeah, well I think the encyclical summarized his attempt to pivot the church toward
- 14:23a more social consciousness and more awareness of the potential bad impacts
- 14:29of innovation on people's ordinary lives and the need,
- 14:33you know,
- 14:33given the massive misallocation of capital right now into AI,
- 14:37to to look toward the things you're talking about— what are its potential effects
- 14:42on people's everyday lives?
- 14:43What can be done now to mitigate the downside,
- 14:47to provide safety nets,
- 14:48to look to humane,
- 14:50human centered innovation and to socialize,
- 14:54to spread the benefits of AI rather than keep them all concentrated in the hands of,
- 14:58five thousand people in San Francisco.
- 15:00So I think it was kind of a major policy statement on where he thinks
- 15:04the church ought to be going in terms of social awareness repositioning the church
- 15:08on the side of ordinary people against the the billionaires and
- 15:12and it was interesting that he had one of the Open AI founders there.
- 15:14Yeah, this is not new for the Catholic Church to be concerned about the moral
- 15:19and ethical implications of technologies.
- 15:22I remember the US Conference of Bishops and it wrestling with the question
- 15:26of nuclear weapons, for example, which is another kind of innovation.
- 15:29SPEAKER_1: So this is not new terrain for them by any measure.
- 15:33I think that it speaks to the issue oft overlooked,
- 15:39if not completely ignored that innovation,
- 15:43design considerations in innovations are moral and ethical choices.
- 15:48SPEAKER_1: I mean that's that's the bottom line.
- 15:51I don't read a lot about or hear a lot about venture capitalists
- 15:56or entrepreneurs talking about the moral and ethical dimensions of their work.
- 16:01And I think the Pope and the Catholic Church is drawing attention to that in
- 16:05an extremely, I don't want to just say appropriate way, but a crucial and vital way.
- 16:11SPEAKER_1: That you know, that old Howard Zinn line about you can't be neutral on a moving train.
- 16:16And in the same way,
- 16:17there are decisions that a small group of people are making and
- 16:20that many people are not being consulted on or involved in the decision making that
- 16:24that are going to have profound effects for countless numbers of people.
- 16:30And to your point, Kris,
- 16:31tremendous effects,
- 16:32but effects that occur so slowly over time that we don't perceive in the moment
- 16:39the direction in which things are headed.
- 16:41Just to shift gears,
- 16:42you from Magic on have always been engaged in work that matters to you,
- 16:47and what I wonder is the leaders and the organizations who have the good fortune
- 16:53to have you as a consultant, what don't they understand when you come in?
- 16:58SPEAKER_1: What are the the key things that just aren't on their radar?
- 17:02That they don't grasp around leadership and the human experience and what
- 17:09that human component needs to do or be for an organization to do as well
- 17:14as possible.
- 17:15SPEAKER_3: Well, you know, leaders come in all forms and their own evolution, right?
- 17:21SPEAKER_3: And I meet them all on many different paths, right?
- 17:25And it's really fun to have worked with a leader that is is already
- 17:31an enlightened state of their own leadership, right?
- 17:34SPEAKER_3: Because then we're teaming together to bring that vision to other leaders.
- 17:39SPEAKER_3: And the the others, which we'll call them, this place I start was is within them.
- 17:46SPEAKER_3: Why do they want to lead?
- 17:48SPEAKER_3: You know, what is their what is their vision?
- 17:51SPEAKER_3: You know, what what inspires them?
- 17:54SPEAKER_3: What is you know, we talked about mission and purpose.
- 17:57SPEAKER_3: Like what is your mission and purpose as a leader?
- 18:00SPEAKER_3: And we always start there.
- 18:03SPEAKER_3: Because I think what I'm dispelling in that is the textbook.
- 18:08SPEAKER_3: Decades ago we handed you literally instruction manuals, right?
- 18:14And on how to lead and here are the steps and here's the thing
- 18:18and here's how you give feedback and here's how you project yourself
- 18:21and here's how how you own a room and you know,
- 18:25those things maybe have a place in time,
- 18:27but I'm dispelling the the textbook of leadership and really helping them to connect
- 18:33to like why does this matter to you?
- 18:35SPEAKER_3: Why does it matter to work in drug development?
- 18:38SPEAKER_3: What what drew you, to drug development?
- 18:41SPEAKER_3: You know, what drew you to the handheld device?
- 18:46SPEAKER_3: Like what is it about that?
- 18:48SPEAKER_3: Why are you passionate about that?
- 18:50SPEAKER_3: What do you What do you envision that's possible because of this?
- 18:54SPEAKER_3: And it's helping people connect there first.
- 18:56SPEAKER_3: Because if they don't have it or if they don't know it, then you're just reading lines, right?
- 19:01SPEAKER_3: And that doesn't resonate for people.
- 19:03SPEAKER_3: It doesn't come through.
- 19:04SPEAKER_0: Are most are most of them focused these days?
- 19:07SPEAKER_0: You know, it it's about money and power, right?
- 19:09SPEAKER_0: That's kind of the sense you get from the broliarchy, right?
- 19:12That the AI arms race is focused on in you know,
- 19:15at the Open AI,
- 19:16the the Musk versus Altman trial,
- 19:18the emails that came out were about how do I become a billionaire?
- 19:21SPEAKER_0: Is Altman's question.
- 19:23SPEAKER_0: Is that what you hear when you question people about why they're doing what they're doing?
- 19:27SPEAKER_0: Or is it better than that?
- 19:28SPEAKER_0: Okay.
- 19:29SPEAKER_3: Mike, I will say those are not the people I work with.
- 19:33SPEAKER_3: Those are not the those are not the they're they're they're not calling me.
- 19:36SPEAKER_3: Right.
- 19:37SPEAKER_3: Those people have their own belief system about what they are doing, right?
- 19:42SPEAKER_3: So they're not calling me for enlightenment into their leadership.
- 19:47And I tell you what,
- 19:48I mean it is funny,
- 19:49but it's so frustrating because I I mean I've been out
- 19:53of grad school whatever number of years and we still have a book club
- 19:59that we formed post postgraduate school.
- 20:02A couple of us still would say, Okay,
- 20:04we're gonna keep reading all the books and it's kind of taken on a life of itself
- 20:08and we still read OD books and and I just get so frustrated because I'm like
- 20:14but these guys aren't doing any of this!
- 20:17SPEAKER_3: What the heck?
- 20:19SPEAKER_3: Right?
- 20:19And we can name them,
- 20:20but it's it's it's that small group that don't behave the way you know,
- 20:27the way that we know really pulls people and and and delivers people.
- 20:32You know,
- 20:33there's the notion that people will claim their motives are one thing,
- 20:37but when you dig deep, you find out it's something else.
- 20:40SPEAKER_1: And I I wonder, do you encounter people who do proclaim a pecuniary motive?
- 20:47You know,
- 20:47they I wanna I want us to go public and I'll have a ton of money
- 20:52and my life will be comfortable.
- 20:54And you dig deeper and you find out that if they really think about it,
- 20:57that's not what they're after.
- 20:58SPEAKER_1: They're after a deeper source of or a different source of meaning.
- 21:01SPEAKER_1: Does that happen or am I waxing poetic?
- 21:04Say I I mean I've not I've not heard that quote come out of any of my clients about
- 21:09the, you know, just want to make money.
- 21:11SPEAKER_3: And and those people exist.
- 21:13SPEAKER_3: The closest I get to that is the CEO that is under tremendous pressure to deliver.
- 21:21SPEAKER_3: Right.
- 21:21So they may not be translating it in words for their own benefit,
- 21:25their own pocket,
- 21:26but the drive they are exhibiting, and maybe the demands they're they're seeking.
- 21:32SPEAKER_3: Right, the push they have is you know, when you go public, as you know, forget about it.
- 21:38Like the pressure,
- 21:39like that is the expectation that that is what you're delivering back
- 21:42to shareholders, right?
- 21:45SPEAKER_3: So that that's how I see it manifest.
- 21:47It's the system that we have when you you capture public money,
- 21:51you know,
- 21:52at the end of the day,
- 21:53we're probably all invested in those same markets that we're frustrated with, right?
- 21:59SPEAKER_3: For our retirement benefits.
- 22:01SPEAKER_3: And so I'm happy for that pressure, right?
- 22:04SPEAKER_3: In a way.
- 22:05SPEAKER_3: But it's also important to have these kinds of conversations, right?
- 22:10SPEAKER_3: Where we're trying to hold people accountable.
- 22:12Well, I hope it's not mythology,
- 22:14but the culture of Magic when when you were interviewing people for jobs,
- 22:18you know,
- 22:18it was about their intensity and their passion and their commitment to trying
- 22:24to achieve the company's vision of everywhere,
- 22:26every time communication it was gonna make our lives better and all that.
- 22:30SPEAKER_0: And they weren't focused on salary and they weren't focused on options.
- 22:32SPEAKER_0: I I is that a little bit too over romanticized or was that really true?
- 22:36SPEAKER_0: You can tell by your expression that it's a little over romanticized,
- 22:39SPEAKER_3: I think
- 22:40SPEAKER_0: maybe.
- 22:40SPEAKER_3: I mean look, Maslow's Hierarchy still exists, okay?
- 22:44SPEAKER_3: Like there's there's still we weren't underpaying people either, Mike.
- 22:48SPEAKER_3: Let's be clear about that.
- 22:49SPEAKER_3: We were paying we were paying a good
- 22:52SPEAKER_1: Weren't doing it for free.
- 22:55SPEAKER_3: but with that being an equal playing field, right?
- 22:58The compensation aside being an equal playing field, Gosh, yes,
- 23:03it was about the mission,
- 23:04it was about the work,
- 23:05General Magic had a life of its own,
- 23:08not only what you were doing, but what it was like to work there.
- 23:11SPEAKER_3: And I I think I was I was saying this to Tamara in our prep.
- 23:15SPEAKER_3: I think it's the thing I've been trying to get back to for 30 years.
- 23:19SPEAKER_3: And I hadn't really thought about it until we started chatting.
- 23:22And certainly when we get together occasionally for our reunions,
- 23:26it's the thing that I've been trying to get back to.
- 23:29I I that yeah,
- 23:31I mean, if I were in a certain kind of church I would stand up and yell, preach it.
- 23:36SPEAKER_1: That is exactly the way I feel.
- 23:38It's and I remember when I was there,
- 23:41Jane Anderson said,
- 23:42This job's gonna ruin you because you'll never work at place
- 23:45that has this many talented people who are so united in trying to do something
- 23:52beyond just themselves.
- 23:53SPEAKER_1: You'll never see this again.
- 23:55SPEAKER_1: Magic was truly unique in that way.
- 23:57And I think that that was part of why it was such a powerful experience,
- 24:02not just because of the technological revolution that we lit the fuse on,
- 24:06but doing something that's that is,
- 24:10you know, the cliche phrase greater than yourself.
- 24:12SPEAKER_1: That you're really trying to usher in something for the good of people far beyond the company.
- 24:18SPEAKER_1: And we really bought into that.
- 24:20One thing Mike and I have kicked around is whether there was a kind of a a hubris,
- 24:25naive optimism enthusiasm for the vision.
- 24:28I mean,
- 24:28I don't think anybody at General Magic had to think that much about trying to get
- 24:32in touch with the vision.
- 24:34SPEAKER_1: That was part and parcel of the deal.
- 24:36But did that blind us to thinking hard about the potential perils
- 24:41of what we were trying to usher in?
- 24:43SPEAKER_1: I mean, is vision a double edged sword?
- 24:45SPEAKER_1: I guess is my question to you.
- 24:47Do you find people who their vision animates them and helps them be great leaders,
- 24:51but it also creates blind spots?
- 24:53SPEAKER_1: Is that something that you see or that you have thoughts about?
- 24:57SPEAKER_3: Wow, what what a great question.
- 25:00SPEAKER_3: I think it definitely can create blind spots in a way by design.
- 25:05SPEAKER_3: Right?
- 25:06SPEAKER_3: Because the work you're trying to do in your stated vision is unbelievably hard.
- 25:13SPEAKER_3: And likely just full of landmines and shouldn't be that easy to achieve.
- 25:19SPEAKER_3: Nearly impossible to get to.
- 25:22SPEAKER_3: And so in a way, the most compelling vision is going to blind you to those things.
- 25:28SPEAKER_3: Yeah.
- 25:30SPEAKER_1: That's such an excellent point.
- 25:31SPEAKER_1: I never thought of it that way.
- 25:32But like it's so you know,
- 25:34you're trying to scale a a vertical ice wall,
- 25:38and there's no time for doubt,
- 25:39there's no time for second guessing, there's no time for maybe we can't do this.
- 25:45SPEAKER_1: You really have to go full force, or else there's no way you're gonna surmount that.
- 25:49SPEAKER_3: Yeah, I mean, that's definitely my advice.
- 25:52Now, can I answer the other side of that question that says then also,
- 25:58let's also have a conversation to manage,
- 26:01the potential risks, that might come our way.
- 26:04SPEAKER_3: Right.
- 26:04SPEAKER_3: It's not the maybe on stage story or the recruitment story.
- 26:10SPEAKER_3: Or the team event story, but certainly don't go blind to it.
- 26:14SPEAKER_3: And I think that's the message that you've been telling with the story of General Magic, right?
- 26:21SPEAKER_3: And that's also I think what a successful business should be doing.
- 26:25SPEAKER_3: So I don't want to say blindly follow the vision.
- 26:28SPEAKER_3: You're not gonna blindly walk up Everest, right?
- 26:31You are going to hold that vision like nobody's business,
- 26:34but you're gonna plan and you're gonna think about the potential risks,
- 26:38and figure out how to navigate around them.
- 26:41That leads me to an off-the-wall question,
- 26:42which is how much of your work involves helping people understand the concept
- 26:47of saying no,
- 26:48or the concept of setting something aside,
- 26:51or something... not just isn't worth doing, but it doesn't align with who they are.
- 26:57SPEAKER_1: Is that a component of it?
- 26:59SPEAKER_3: Boy, people don't like to say no to things.
- 27:01SPEAKER_3: It's true.
- 27:02SPEAKER_3: And especially when you've got two good ideas.
- 27:04SPEAKER_3: Right.
- 27:05SPEAKER_3: And how do you make those choices?
- 27:07SPEAKER_3: I mean, AI might be the example of that.
- 27:09SPEAKER_3: Or like, wow, look at these great benefits.
- 27:11SPEAKER_3: Wow, look at these, big concerns that we have.
- 27:14SPEAKER_3: You know, it's a polarity there.
- 27:16But you know,
- 27:17in a strictly business context in my coaching practice,
- 27:20we talk about saying no a lot,
- 27:22and practice different ways of thinking about saying no,
- 27:26but it comes down to making what we call trade-off decisions.
- 27:30And bringing forward not just the no,
- 27:33but the why not now or why no now,
- 27:37and what are you saying yes to in service of knowing the loss of saying no
- 27:43to this now.
- 27:44SPEAKER_3: And so trying to bring forward a full conversation around that to paint the picture.
- 27:49SPEAKER_3: Like here are the choices.
- 27:51SPEAKER_3: We're gonna say yes here.
- 27:52SPEAKER_3: Understood that the trade-off of not doing this now is this.
- 27:58And I feel like when you have that full,
- 28:00and this is in a coaching context,
- 28:02but when you have that fuller conversation about what you're saying no to,
- 28:07it helps people understand those trade off choices that you're making.
- 28:11SPEAKER_1: Yeah, I think that was sorely lacking.
- 28:13In our enthusiasm,
- 28:14we didn't tap the brakes or press pause at any moment to try to sort
- 28:19through what our enthusiastic yes about what we were trying to bring
- 28:23to life was also a no to.
- 28:27SPEAKER_1: In the simplest example is anywhere, anytime communication.
- 28:30SPEAKER_1: And for many of us, there are many times we experience that as the bane of our existence.
- 28:36You know,
- 28:36when you get a chime that you have a new email from your boss just as you're about
- 28:40to turn in for the evening, no one is delighted by that moment.
- 28:43SPEAKER_1: And that was entirely foreseeable.
- 28:46SPEAKER_0: Yeah,
- 28:47It sounds like we had some thoughts of what could be,
- 28:52but likely they weren't to the extent that we now experience
- 28:56that constant communication, right?
- 28:58SPEAKER_3: Like I don't think we even knew how bad it could get.
- 29:02SPEAKER_0: No, we only thought about how it would make our lives better.
- 29:04SPEAKER_0: We did not think about how it would make them worse.
- 29:07SPEAKER_0: We really didn't.
- 29:08I mean,
- 29:08we just we saw it as as something that was so enabling for everything from bringing
- 29:12the family closer together,
- 29:13to f friendships and community building and all the rest.
- 29:17SPEAKER_0: We just didn't see it.
- 29:19I Tom, I don't know if you disagree with that,
- 29:21but I I don't remember sitting around talking about,
- 29:24you know,
- 29:24w we're creating the possibility that there'll never be any escape from work.
- 29:29SPEAKER_0: I mean we never sat around and talked about that that I can remember.
- 29:33I I didn't give one thought, Mike,
- 29:36to how we were accelerating life, how we were creating intrusion after intrusion.
- 29:44SPEAKER_1: Never occurred to me.
- 29:45SPEAKER_1: It was unalloyed good.
- 29:47And it really gets to that point, Kris,
- 29:50that you brought up of when you're saying yes to something,
- 29:53you're saying no to something else.
- 29:55SPEAKER_1: And to make those choices explicit and obvious, and as you also mentioned, thought out.
- 30:04SPEAKER_1: People really examine or what a yes means in terms of the doors that that shut.
- 30:09SPEAKER_1: You know, there are times in life where you cannot have it both ways.
- 30:14SPEAKER_3: And I think with this AI, I mean, it's not going away.
- 30:18SPEAKER_3: That train is not stopping.
- 30:19As I was just reading some of the latest articles out there,
- 30:23I didn't realize how much some of the AI leaders are
- 30:28the ones saying we need guardrails, we need I dare say regulation.
- 30:35I won't put words in their mouths,
- 30:36but they're out there first and forefront, concerned about safety.
- 30:40SPEAKER_3: Yeah.
- 30:40SPEAKER_3: Which is very
- 30:42SPEAKER_1: They have concerns.
- 30:43SPEAKER_1: Yeah.
- 30:43SPEAKER_1: Yeah.
- 30:46SPEAKER_3: interesting and scary to me as the creators that they're that they're saying this.
- 30:51When the guys whose financial futures rest on AI triumphing are sounding the alarm,
- 30:57y you better take notice because they have billions of reasons not to clue anybody
- 31:03in that there's could be some bad outcomes from this.
- 31:06So yeah,
- 31:06I think that it's really telling that they are some of them are sounding
- 31:12the alarm quite loudly,
- 31:14and I think for some of them in a very sincere way,
- 31:16a very authentic way,
- 31:17some of them I think they've seen up close and it's it is disquieting to them with
- 31:22the technology might usher in.
- 31:23SPEAKER_3: Yes.
- 31:24SPEAKER_3: Yes.
- 31:24SPEAKER_3: I mean I just reading and I'm not gonna be able to quote him exactly.
- 31:28So Christopher Olah,
- 31:29who was the Anthropic co-founder,
- 31:31he had three things to say and I'm not gonna remember them all,
- 31:33but the third one he said, "We are seeing things that are unnerving."
- 31:38SPEAKER_3: That's almost a quote of what he was saying.
- 31:41SPEAKER_1: Yeah.
- 31:41SPEAKER_1: Yeah.
- 31:42SPEAKER_3: Like models that are re replication of the neuroscience of our own brains.
- 31:48SPEAKER_3: That scares me more than anything I've been reading.
- 31:50The fact that they and yet,
- 31:53you know, it's like they're going on to to to to continue to develop these tools.
- 31:57SPEAKER_3: And I think, okay, is this the strategy of enlisting the masses in helping to solve for that?
- 32:05I'm not sure I understand why being so forthright about the concerns
- 32:10that their own developers are are making.
- 32:12SPEAKER_3: But it certainly then creates a space for more of us to have these conversations, right?
- 32:18SPEAKER_3: Because we've said yes to AI.
- 32:21SPEAKER_3: And so now what do we need to be concerned about today?
- 32:24SPEAKER_3: We can't probably anticipate future generations.
- 32:28And then I think about you mentioned earlier,
- 32:31we have loads of other technologies that can decimate societies.
- 32:37SPEAKER_3: And somehow we haven't done that.
- 32:39SPEAKER_3: Knocking on my wood desk.
- 32:40SPEAKER_1: Not yet.
- 32:41SPEAKER_3: Gosh, is this like that?
- 32:43SPEAKER_3: Is this a nuclear bomb?
- 32:44SPEAKER_1: It's it's also fire, right?
- 32:46And you know in other discussions we've talked about you have building codes,
- 32:51you have codes against having open flames,
- 32:53you have in the dry season,
- 32:55you know, fire risk warnings, you have emergency response to fires.
- 33:00SPEAKER_1: Now, sometimes they're catastrophic failures in that approach.
- 33:03But the point is that there are things that are extremely risky
- 33:09and we've figured out ways to try to mitigate those risks,
- 33:13prevent them, respond to them, et cetera.
- 33:17SPEAKER_1: My concern is twofold.
- 33:18First of all,
- 33:19that AI is so powerful and evolving so quickly that humans are unable
- 33:24to get our minds around what the risks are.
- 33:26SPEAKER_1: And that second of all, various interest groups are uninclined to try to put up guardrails.
- 33:36SPEAKER_1: Or have every reason to minimize the risk and paint people as Luddites and naysayers.
- 33:42Not only do we not understand the risks,
- 33:45but even for the risks we understand we're not gonna get there fast enough
- 33:48to head them off at the pass.
- 33:50Things are gonna spiral very quickly and we're not gonna act in with the you know
- 33:56as decisively and promptly as this technology requires.
- 34:01SPEAKER_1: Other than that we'll be fine.
- 34:03SPEAKER_3: I mean I so I gotta ask you guys have been thinking about this.
- 34:08Any places of traction that you're seeing or possibility conversations starting
- 34:15to be had or support you're starting to see that could help.
- 34:19SPEAKER_0: Yes.
- 34:19One of the interesting things that's happening in terms of resistance
- 34:22to data centers is that it crosses the political divide.
- 34:25In the heart of MAGA America,
- 34:27coalitions are forming of people who voted for Trump three times
- 34:31and progressive Democrats to to do something about the environmental
- 34:35and social impacts of data centers.
- 34:37SPEAKER_0: There was a town in in in Missouri where Trump carried the county by thirty-one points.
- 34:42SPEAKER_0: It's heartland MAGA.
- 34:44Yet the people when they found out that the city council did a secret deal to enable
- 34:48a data center in their backyard, they initiated a recall election.
- 34:52All of the city councillors were recalled,
- 34:54the mayor was recalled, and they were replaced with people who said no.
- 34:59I mean that that's just one of many kinds of things that could happen in in terms
- 35:03of enlisting public resistance.
- 35:05But you know,
- 35:06I think we've learned from the oil companies and the tobacco companies that there's
- 35:09an awful lot of lip service to guardrails.
- 35:12And I don't take any of the things that the AI leadership right now,
- 35:17including Anthropic, are saying.
- 35:19SPEAKER_0: I see it as much more like oil company.
- 35:21SPEAKER_0: The you know, when Chevron, was all for reducing the use of fossil fuels.
- 35:25SPEAKER_0: Yeah, right.
- 35:27SPEAKER_0: You know, I I I just don't buy it.
- 35:29SPEAKER_0: And so we've got a long way to go and a lot to learn about how to do it.
- 35:32SPEAKER_0: But there but there's there's some green shoots out there.
- 35:35SPEAKER_3: Mm-hmm. Yeah.
- 35:35Yeah, you know,
- 35:36my day job is for a company that part of what it does is technology,
- 35:43including AI,
- 35:44for large and sometimes smaller law firms,
- 35:48international law firms and large national law firms
- 35:51and corporate legal departments.
- 35:53SPEAKER_1: And there's tremendous discussion about how to use AI responsibly in those contexts.
- 36:01SPEAKER_1: And there's acute consideration given to mitigating risk around the use of AI.
- 36:08SPEAKER_1: Various types of risks.
- 36:09SPEAKER_1: There's a lot of anxiety about AI replacing lawyers.
- 36:13But once you get beyond that,
- 36:14there are a lot of leaders in organizations who don't see it
- 36:20as something that's going to put the whole department or the whole law firm out
- 36:23of work.
- 36:24Second of all,
- 36:25it's a reality that they have to deal with competitively
- 36:28and otherwise operationally.
- 36:31SPEAKER_1: And third, that they have duties.
- 36:33SPEAKER_1: They have legal duties to shareholders.
- 36:35SPEAKER_1: They have rules of professional responsibility.
- 36:38And really wrestling with questions about what is both safe,
- 36:44appropriate use of AI and legal use of AI.
- 36:49So you know,
- 36:50I think that there are people trying to get their arms around this,
- 36:52but to your point, Kris,
- 36:55this idea that people live in so-called flyover states
- 36:58that people aren't even aware.
- 36:59SPEAKER_1: It's interesting.
- 37:00SPEAKER_1: You know, Mike's bringing up that no, no, no, there are people aware of a certain aspect of AI.
- 37:07SPEAKER_1: I mean, undeniably, AI is about large data centers and fantastic energy consumption.
- 37:14SPEAKER_1: I mean, that's intrinsic to it, right?
- 37:16SPEAKER_3: Yeah, right.
- 37:17SPEAKER_1: So it's interesting.
- 37:19You know,
- 37:19if somebody from the AI world says to people in this town in Missouri,
- 37:22Missouri, no, no, no, you don't understand.
- 37:24SPEAKER_1: It's this great technology.
- 37:24SPEAKER_1: But a retort to it is, no, no, no, you don't understand.
- 37:26SPEAKER_3: Trust me.
- 37:29SPEAKER_1: It's built on the backs of X, Y, and Z.
- 37:33SPEAKER_1: And there's that disconnect in both directions, it seems like there's a disconnect.
- 37:37SPEAKER_0: In your leadership coaching are you seeing people be explicit about ethical guidelines?
- 37:42SPEAKER_0: You know, that they want their businesses to be ethical.
- 37:45What do they come to you for in terms of strengthening their ability to infuse
- 37:49that value into their organizations.
- 37:50SPEAKER_0: You know,
- 37:51SPEAKER_3: Yeah, yeah.
- 37:52SPEAKER_0: what works?
- 37:53SPEAKER_0: How how do you make that happen?
- 37:56SPEAKER_3: Yeah.
- 37:56So I mean in ethics in particular,
- 37:59there's definitely a a bias here, in who who I'm working with.
- 38:02SPEAKER_3: And and by the way, coaching isn't a good turnaround tool, right?
- 38:06So if you've got some unethical and you know uncouth behaviors,
- 38:10coaching is not the solution that will change those behaviors.
- 38:13SPEAKER_3: But gosh, I think you asked me a question about Magic and some of the qualities.
- 38:17SPEAKER_3: And I think the first thing I said was integrity.
- 38:19SPEAKER_3: Right?
- 38:20SPEAKER_3: Integrity.
- 38:21SPEAKER_3: I mean I want to deal with humans.
- 38:23SPEAKER_3: I want to deal with humanity.
- 38:24And I think someone who shows up with a question or is presenting
- 38:30as questionable is does it have either that self awareness or the type of humanity
- 38:38and and empathy that I want in my life and that I think others thrive in.
- 38:45SPEAKER_3: So it isn't a real question that I have to interface with for the most part to be honest.
- 38:50SPEAKER_3: And those people aren't seeking my advice.
- 38:53But you know as I think about what will happen in the future,
- 38:57this dystopian world I want to believe this and you know by now I'm
- 39:01a glass half full gal.
- 39:03SPEAKER_3: But I I foresee more space for humanity.
- 39:07SPEAKER_3: Like when things are done for us, right?
- 39:12SPEAKER_3: What does my life look like?
- 39:13And I hope that then enters more space for discussions about ethics,
- 39:20the the back and forth, of what it means to be ethical.
- 39:24SPEAKER_3: Is there more space in the world for us to connect as humans and have these dialogues again?
- 39:30I mean, I,
- 39:31I want to be at the French cafes where we sit around all afternoon drinking coffee,
- 39:35smoking cigarettes, just kidding the cigarette part.
- 39:37But like philosophizing and like really getting in touch
- 39:42and questioning these things that are happening in the world,
- 39:45whether they be politics or technology or or medicine, or or ethics.
- 39:50SPEAKER_3: And that's what I hope for.
- 39:54SPEAKER_3: And it will take people maybe being awakened because they're hurt.
- 40:00SPEAKER_1: Mm.
- 40:01But you know,
- 40:02like in the life sciences and in biotech,
- 40:04gene editing now is going to lead to the possibility
- 40:06of rich people buying genetically edited embryos,
- 40:10to give their children advantages,
- 40:12selecting for things like resistance to disease or cognitive improvements
- 40:16and things like that.
- 40:17Are you seeing debates inside leadership in biotech saying,
- 40:19you know, that that could be an outcome of what we're doing.
- 40:21SPEAKER_0: How do we how do we
- 40:22SPEAKER_3: Mm-hmm.
- 40:22SPEAKER_3: Yeah.
- 40:24SPEAKER_0: make the benefits more widely available than that?
- 40:25SPEAKER_0: I mean,
- 40:26SPEAKER_3: Yeah, yeah.
- 40:27SPEAKER_0: are people talking about stuff like that?
- 40:29SPEAKER_3: Yeah, so a couple rungs down from the the CEOs of the biggest pharma companies.
- 40:34And I will tell you those people that I work with,
- 40:37you know, pharma companies have the bad rap, right?
- 40:40And the potential the you know the the harmful impact of some of the technologies
- 40:44that are happening.
- 40:44SPEAKER_3: My exposure is I'm with scientists.
- 40:49SPEAKER_3: And I'm with people that are passionate about the missions of these companies.
- 40:53The people in these companies that I interact with,
- 40:57are like vice presidents, senior vice presidents.
- 41:00SPEAKER_3: They're not the executive vice presidents and CEOs of Bayer.
- 41:03But even Bill Anderson,
- 41:05CEO of Bayer, like his focus is on curative, positive, patience, solving.
- 41:13SPEAKER_3: I can say that because I know him.
- 41:15SPEAKER_3: And those are the executives that I have met in the biotech space.
- 41:21SPEAKER_3: And that's the message that they're saying.
- 41:23SPEAKER_3: And and you know, I love talking to people that want to naysay the industry.
- 41:31SPEAKER_3: Because I can say I'm working in it for twenty, twenty five years.
- 41:35SPEAKER_3: The people that are doing this work... Look, there's always gonna be bad actors.
- 41:39SPEAKER_3: But and I think we can say this for the masses.
- 41:43I'm I'm gonna believe we're all here for the good,
- 41:46and that has been the experience of the people that I've run in circles with.
- 41:50SPEAKER_0: We're about out of time.
- 41:51If if you're gonna sum up the trajectory from being a young recruiter
- 41:57at General Magic,
- 41:58someone at the beginning of a career,
- 42:00and where you've ended up now,
- 42:02what are you happiest about in terms of what you've been able to accomplish?
- 42:06SPEAKER_3: Mm.
- 42:07SPEAKER_3: There's this young leader that I met recently and I asked her who's her role model?
- 42:13SPEAKER_3: What's what's your role model for leadership?
- 42:16SPEAKER_3: She's COO of her three person startup.
- 42:20SPEAKER_3: And you know, she's she's wanting to learn, you know, how do I think about this?
- 42:23SPEAKER_3: How do I think about leading and I said, Well, who are the role models?
- 42:27SPEAKER_3: Who is it that speaks to you and she's going to go and search for that.
- 42:31SPEAKER_3: She's not sure she has that.
- 42:33SPEAKER_3: And I think that the experience at Magic taught me many things.
- 42:38But just having a a model of what's possible in how we work together,
- 42:43is the vision that I will keep trying to bring to life.
- 42:47What are a couple words for someone meeting or listening to Kris Rodriguez for
- 42:53the first time, you'd want them to come away with?
- 42:56SPEAKER_3: Mm.
- 42:57SPEAKER_3: Yeah.
- 42:57SPEAKER_3: You know, the first word that came to my mind is human.
- 43:02SPEAKER_3: And the second word that came to my mind was mom.
- 43:08SPEAKER_3: And caring, compassionate is is something I try to be.
- 43:14SPEAKER_3: But yeah, those are those are the words.
- 43:17SPEAKER_1: That's great.
- 43:18SPEAKER_1: I think you're an eye opener, Kris.
- 43:20SPEAKER_1: I think you're somebody who brings people into a state of awareness about certain things.
- 43:25SPEAKER_1: You guide people to more clarity about stuff.
- 43:28SPEAKER_1: That I would add to you to the list of descriptors for you.
- 43:32SPEAKER_3: Thank you.
- 43:33For those interested in your consultancy and the tremendous value you provide,
- 43:40what's the best way for them to get in touch with you or to learn more?
- 43:42SPEAKER_3: Thanks.
- 43:43So yeah,
- 43:44my business practice,
- 43:45it's Clear Path Communications,
- 43:47focused on organization development consulting,
- 43:50including change management work,
- 43:52organization design, and then leadership coaching practice.
- 43:56SPEAKER_3: So yeah, clearpathcommunications.com or Kris K-R-I-S at clear path communications dot com.
- 44:03SPEAKER_1: Excellent.
- 44:04SPEAKER_0: Well, it was fun to reconnect and to talk about these things.
- 44:07And I think all three of us and many more Magicians have been in search for
- 44:12the rich, enabling, enlivening experience that we had then.
- 44:17SPEAKER_0: It was a special place that you helped to create and we'll always be thankful for that.
- 44:22SPEAKER_0: So thanks.
- 44:23SPEAKER_3: Thank you.
- 44:24SPEAKER_2: Thank you for listening to General Magic and the Soul of Tech podcast.
- 44:28Tune into our Substack for more interviews and articles
- 44:31at spellboundproductions.substack.com.