Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How Amazon Fixed The Hidden Cost Of Returns
Returns are often viewed as a necessary evil in e-commerce, but for Amazon they represent a massive operational challenge that required a fundamental rethink of logistics. In this episode of The Operator's Manual, Lucas and Luna explore how the retail giant turned its reverse supply chain from a cost center into a competitive advantage. We break down the specific decision to invest heavily in local sorting facilities rather than relying on distant distribution centers, reducing return processing time from days to hours. You will learn how this tactical shift lowered transportation costs…
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