63 – Top 5 Sentiment Tags in 2020

Suite Spot: A Hotel Marketing Podcast · Dec 2, 2020 · 39m

In this special edition of the Suite Spot, our review response team at Travel Media Group analyzes and identifies the Top 5 sentiment tags of 2020. Host Ryan Embree is joined by Product Director, Patrick O’Brien to discuss COVID-19's impact on traveler reviews and each of the most popular sentiment tags. Patrick also shares some best practices on how to respond to online reviews when these tags are mentioned and ways to get creative and provide a unique hotel experience for guests during this time. To submit a question for future episodes, call or text (407) 984-7455. For show notes and…