11/22/23: The CX path for the acquisition community; the next deadline for telecom contracts; a new look at a pillar of the PMA
The General Services Administration is pioneering human centered design in a number of areas. One of those areas in acquisition. Mike Shepherd is Director of the Catalog Management Office at GSA. At ELC 2023, I ask him about the state of the art in human-centered design in contracting.
More than half of agencies have moved off legacy telecom contracts, onto the Enterprise Infrastructure Solutions contract. Agencies have a May 2024 deadline now to move to EIS or request an extension. Laura Stanton is Assistant Commissioner for the Office of the Information Technology Category at the Federal…
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