288. Why Your Retail Team Isn't Following Your SOPs

Savvy Shopkeeper Retail Podcast · Nov 5, 2026 · 22m

You wrote the SOP. You put it in a binder or a shared drive. Maybe you even handed it to your employee during training. So why is the work still not getting done correctly or consistently?

This episode was inspired by two sessions I taught at H+H, one in Chicago and one in Houston. Even store owners with established systems kept running into the same issue: their teams were not always following the procedures. A written procedure is a tool, not a manager.

In this episode, I share a real coaching call where one process worked beautifully and another did not, and what that taught us about…