Latest / Keeping it Real with Nessie + Steph
002 - Checked In, Checked Out: We Need to Talk About Your Review
The guest is always right… right? 👀Except when they’re not.
This week, we're officially checking in to one of our favourite Keeping It Real segments: Checked In, Checked Out, where we unpack one-star reviews, ridiculous guest complaints, hospitality disasters and the stories that make you wonder what actually happened.
Armed with years of hospitality experience and absolutely no shortage of opinions, we're looking at both sides of the front desk.
From a wedding site inspection that took an unexpected turn, to some very questionable accusations, disputed charges, over-capacity chaos, VIP…
The skinny
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