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Tow Operators In The Line Of Fire

Tow work is supposed to be straightforward: arrive, make the scene safer, move the vehicle, head to the next call. But what happens when the scene turns on you?

We dig into a string of real-world incidents that show tow operators and repo agents working in the line of fire, including a hostile and highly charged response at a Chicago scene, a Massachusetts repossession attack involving a machete, and an impound situation in North Carolina that escalates to gunfire. The thread running through all of it is simple and brutal: the tow operator didn’t create the conflict, the policy, or the crash…

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