Latest / Cloud Wars Live with Bob Evans
Cloud Wars CEO Outlook 2025 with ServiceNow's Bill McDermott
AI's Role in Business Transformation (00:59)
Bill McDermott notes a shift in CEOs from mere fascination with AI to AI-led business strategies. He sees ServiceNow's role in AI transformation as being that of a "control tower." AI has impacted several business areas including customer service, supply chains, employee onboarding, and risk mitigation. It's also a great tool for labor arbitrage. That's not to mention that AI agents can operate 24/7 without breaks, complementing human efforts.
Agentic AI, A Holistic Solution (04:01)
Agentic AI is on the rise and will serve customers, employees, and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.