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Kolb and Co. Cabinetry: Fixing Lead Intake and Follow-Up Leaks
An 11-year-old custom cabinet shop in Grand Rapids, Michigan is losing kitchens not on craft or price, but on speed. We rebuild the intake and follow-up layers around the quote so leads stop dying on the desk.
In this episode:
Kolb and Co. Cabinetry: 6-person custom cabinet shop in Grand Rapids, MI, 11 years in business
Three kitchens lost this year to slow quotes — one client said she preferred the work but got numbers from a competitor by Tuesday
Four inboxes problem: website form, phone calls, Instagram DMs, and designer referral texts each spawning different spreadsheets
Why quotes die on…
The skinny
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