Latest / Beyond Fulfillment Podcast / He Owns a $70M Business. He Doesn’t Run It. Here’s Why.
Transcript
- 0:00If you can fall in love with challenging yourself and getting stuck
- 0:04and then finding a way through eventually,
- 0:06that is the recipe for someone who's ultimately going to find success.
- 0:10It doesn't matter what you tackle in life.
- 0:11It's all
- 0:12about the journey.
- 0:18All right, Steve Roll, welcome to Beyond Fulfillment.
- 0:22Awesome to be here, Dave. Thanks for having me on.
- 0:24Yes, so happy you could take the time to be here.
- 0:27So Steve, you've got you've got quite a fascinating way you became
- 0:32an entrepreneur and really kind of the the perfect storm of a
- 0:35few different things coming together and aligning well.
- 0:38And then from there you really ~ you really took off and now you're the
- 0:42the head of role management group and you've got what is it what twelve companies
- 0:46now under that?
- 0:48Twelve attempts. Twelve attempts.
- 0:50Three that
- 0:50Okay.
- 0:51are still active.
- 0:52Okay. We'll get into all that.
- 0:54~ but just to set the stage for all our listeners,
- 0:57can you talk about how you became an entrepreneur?
- 1:00Absolutely. Look, my life is a showcase.
- 1:03You never know where opportunity is gonna find you.
- 1:05And you never know what preparation you're doing today,
- 1:08how that's gonna play out in your life.
- 1:10I've always been someone who wanted to experiment,
- 1:12who wanted to try new things, who considered myself to be entrepreneurial,
- 1:15but I didn't really know what path to take.
- 1:18And so I'm just a kid that grew up in the DC area who wanted to go
- 1:22and get an education, got an engineering degree,
- 1:24used the army to pay for because I had no money.
- 1:27And then they educated me further.
- 1:28I became a leader in the military.
- 1:30And while I was still in, I had this innate desire to start something,
- 1:33to be experimenting. And so I tried a couple different businesses while
- 1:37I was still in the military. And one of them that I never thought would take
- 1:40off was me just helping out my mother-in-law's company,
- 1:43who was selling, of all things,
- 1:45little soaps and shampoos to hotels.
- 1:47They didn't sell to the hotel directly,
- 1:49they would sell to distributors.
- 1:50And the distributor was out of the hotel.
- 1:52So it was a very basic operation.
- 1:53We manufacture it overseas, we import it,
- 1:56we sell it to distributors, and that was the entire business.
- 1:58They had this idea that they wouldn't start selling on Amazon.
- 2:01And so I started helping them out with that.
- 2:03But I had prepared for that long before by being on eBay when I was in college,
- 2:09selling hats and understanding that ecosystem.
- 2:11I had some Amazon experience and I'd read enough books that I knew
- 2:14I could pretty much figure anything out.
- 2:16And my background education had proven to me I can pretty much figure anything out.
- 2:20And so I took a stab at it and we went from zero to $150,000 a month
- 2:24for their company in about two years.
- 2:27But during that time, I had a lot of people who were coming back
- 2:30and they were giving this feedback saying,
- 2:32Man, this is great, but everything's so big.
- 2:34You got a thousand bar soaps, you all these shampoos.
- 2:36I got a little Airbnb. I rent out one room in my house.
- 2:39I don't need all of that. Can somebody make a smaller kit?
- 2:43And so I had this idea, okay, I'm gonna go make these kits for Airbnbs.
- 2:46I did not think this was gonna be a million dollar idea,
- 2:49Dave.
- 2:49I thought this was going to be an idea that,
- 2:51well, they're asking for it. I know what they're willing to pay for it.
- 2:54I've learned all of that. I'll go and make it for them instead.
- 2:57So I made it and it immediately sold out.
- 3:00No ad spend organically sold. And I knew there was something there.
- 3:04So I went to the owners of the company,
- 3:05my mother-in-law included, and said,
- 3:06Hey, I got this idea. Why don't we do these kits and manufacture them
- 3:10in bulk overseas? So our costs are low,
- 3:12and I'm not in my garage hand packing these things.
- 3:14And they go, Steve, we don't want all that complexity.
- 3:16Our business is very simple.
- 3:18We buy it, we bring it in, our brands,
- 3:20we sell it to distributors, distributors sell it to hotels.
- 3:22But if you want to go and do it,
- 3:23go and do it. And that's when I started my first successful business.
- 3:28And I had no idea that it would be as successful as it was.
- 3:31I just had enough proof points to know,
- 3:33hey, this is worth taking a risk.
- 3:35I needed to have $100,000 in order to buy the inventory from them to bring
- 3:39in all these containers. And luckily enough for me,
- 3:43I say lucky, but really it was more prepared,
- 3:45I had made enough money in commission.
- 3:47In my day job and working for them,
- 3:49that I had enough to put that investment on the line to bring
- 3:53in a couple containers, start selling on Amazon.
- 3:56And now we look eight years later,
- 3:58$70 million sold on Amazon of those kits.
- 4:00Unbelievable. I can't believe it got that big.
- 4:02I can't believe it got as professional as it did because I was the Wild West
- 4:06guy doing everything myself. And all of a sudden I wake up eight years later.
- 4:10And I have no active role in the company.
- 4:12The company is still very successful.
- 4:13We'll do $12 or $13 million this year with a great bottom line.
- 4:17It's run by my very first employee who is now the president of that operation.
- 4:21He's got 20 other employees that are working with him.
- 4:23And it's so professional and there's so many wonderful operations.
- 4:26And they got to merge with a larger company.
- 4:28And the whole thing is it's nowhere that I want to be.
- 4:30I'm a Wild West guy. I'm not an established company guy.
- 4:33But I see that this business is just performing so well.
- 4:36And it's what I started.
- 4:39But it doesn't look like what I did.
- 4:41And the fact that I don't have to be involved in it tells us
- 4:44a very important lesson. Here's the lesson for everyone to take away.
- 4:46Passive income is possible in business.
- 4:51And people say that passive income isn't possible.
- 4:53it's a pipe dream. The only way to get passive income is the SP 500 or real estate.
- 4:57No other way to do it. Well, I'm living proof that passive income
- 5:00is possible in business, but I understand the price that I had to pay
- 5:04for it to become passive income.
- 5:06And it wasn't an easy pass.
- 5:08And it was a lot of 60 hour days.
- 5:09And so if you want to go and achieve passive income in business,
- 5:12it's possible, but the price you have to pay might be the 60-hour work weeks.
- 5:17And it might be years of putting your head down,
- 5:19doing things that most people wouldn't want to do.
- 5:21And you better really enjoy that journey because you're going to be on it
- 5:25for a very long time. And if you don't burn out and you can get enough people
- 5:29in to take over the things that are only inside your head and do that for you,
- 5:32you can build a business that truly allows you to sit on a beach.
- 5:37while you're making money. Passive income is possible and I'm living proof of it.
- 5:42Okay, love that. So many great lessons to dig into there as well.
- 5:46so let's just start back in the beginning.
- 5:48you naturally have these entrepreneurial tendencies,
- 5:51didn't have any money growing up.
- 5:53You go the military college route,
- 5:55your engineering, so your understanding of systems and and all that type of thing,
- 5:59but you you naturally have this desire
- 6:01to start something, right? So you're trying stuff out,
- 6:04selling eBay, selling some stuff on Amazon.
- 6:06you get working at your mother in law's company and you see this opportunity.
- 6:10So when they passed on it and they said,
- 6:13Look, we don't wanna do anything that complex.
- 6:15We like our simple business, but hey,
- 6:17you go do it, right? Like, how hard was it for you?
- 6:20'Cause you like you said, you're a Wild West guy.
- 6:22And you were prepared, you had the cash on hand to take the risk.
- 6:25How hard was it for you to really make that leap and do something right
- 6:28in that moment?
- 6:29You know, it's a great question.
- 6:30I think one lesson that I've learned in my life is that when
- 6:33you have prepared enough and you understand the people that you're selling to,
- 6:39understand your customers at a very deep level,
- 6:41what looks like a big risk to other people doesn't feel like a risk
- 6:45to you because you have more information than they do.
- 6:49And so when I was taking a leap in my business,
- 6:52I had already worked in the industry for two years helping out somebody else.
- 6:55I learned on their dime. I read books and I understood,
- 6:58and I had gone through a lot of failures in a really low stress environment.
- 7:01And that I think is important that most people look at that first job
- 7:06or the first side hustle, that is your apprenticeship.
- 7:09And when you have an apprenticeship where you're learning on somebody else's dime
- 7:13and you understand who the customer is,
- 7:15how to get them.
- 7:16what they're willing to pay and what would solve a bigger problem for them.
- 7:20And you find a different problem that your company doesn't want to solve
- 7:23for those customers. They're not interested in it.
- 7:25So often industries will alienate a certain customer segment that they say,
- 7:31that's not a big piece of our market.
- 7:32We're all gonna focus over here.
- 7:33And so if you look long enough and get inside of an industry,
- 7:36you're gonna see the forgotten customers who have problems that nobody wants
- 7:40to solve. Those are generally the problems that if you go start a business inside of
- 7:45You can start something very successfully.
- 7:47It doesn't mean it's gonna be a multi-million dollar opportunity.
- 7:50It means that you found a desperate customer who has a specific problem that
- 7:53you have the skill set to be able to solve.
- 7:55And when you find that customer,
- 7:57that old adage of it's better to solve a problem for a hundred people
- 8:01who love your solution than to solve a problem for a million people who just kind
- 8:05of like it. The staying power comes from those,
- 8:08the 100 people who really love your solution.
- 8:11And that's where I felt.
- 8:13When I was given the opportunity to go and go and buy this inventory,
- 8:16I knew the market. I knew what they were willing to pay.
- 8:19I understood where to go reach them.
- 8:21I knew how to grow it. I understood Amazon ads.
- 8:23I understood the infrastructure because I'd been doing all of that
- 8:26on somebody else's dime. And now I'm handed this opportunity on a platter.
- 8:30And you can say, Steve, you got lucky.
- 8:31You know, that's they shouldn't have just given that to you.
- 8:33And anybody could have done what you did if they had just been given that
- 8:36opportunity. And I say, Well, there's a time in my life I would have believed you.
- 8:39But now what I understand is
- 8:41I was so prepared when that opportunity showed up because I had a lot
- 8:45of things that most people didn't have.
- 8:47I had the knowledge, I knew how to do it,
- 8:49I had the money, I'd been smart with the cash that I'd made,
- 8:53I'd saved it up. And so when I was given the opportunity,
- 8:56I knew what to do with it. And how many people are missed by opportunities that
- 9:00are given to them on a platter and they're not ready for because they haven't done
- 9:05the preparation work?
- 9:06They haven't given themselves a chance to save up their money.
- 9:08They have not been smart with their money.
- 9:09They have no money to invest in any opportunities.
- 9:12If you can pay attention to the basics and prepare yourself the right way,
- 9:17when those opportunities come,
- 9:19it's not gonna feel like you're taking a big risk.
- 9:21In fact, it's going to feel like you're just walking across a bridge from
- 9:25one location to the next that you're very comfortable in.
- 9:28And although it looks like a huge risk to other people,
- 9:31You walk across that bridge and say,
- 9:32no, there's a business here. I know how to do this.
- 9:34I'm already prepared for this moment.
- 9:35You can do that with confidence because you were prepared and you were smart.
- 9:39And you use that first job as the apprenticeship to learn a market
- 9:43on somebody else's dime.
- 10:25Mm. Okay. All right. So once you get started,
- 10:28like you said, everything came together.
- 10:29You were prepared. You had the money.
- 10:32you knew the industry, you go ahead and start.
- 10:34you said it sold out really quick and things took off,
- 10:37like growing that to like, 70 million sold on Amazon,
- 10:41career to date. Like, what was it like scaling that up and
- 10:45the inevitable, challenges that come along with like a business of that size.
- 10:50Yeah, it's funny when you start something off and you are an early entrepreneur,
- 10:55the early days of your company,
- 10:57you will do everything yourself.
- 10:59And that's a good thing. In fact,
- 11:01the company grows the fastest in the early days when you learn
- 11:03to do everything yourself. You obsess over the customer,
- 11:06you obsess over the product, you make everything perfect,
- 11:09you answer every single customer service complaint that comes in,
- 11:11and all that information goes right into your head and you can push
- 11:15all that forward. I got to my first two million dollars in sales by myself.
- 11:20There was nobody else to work there.
- 11:22I had no employees. I had very little technology.
- 11:24I was making images on PowerPoint,
- 11:26taking screenshots of it and uploading to Amazon.
- 11:28I was doing everything the wrong way and the unscalable way.
- 11:32But the lesson there is that in the beginning,
- 11:34you should do things that don't scale.
- 11:37It's okay for you to do things in a way that like no human or technology involved,
- 11:42like that's stupid. You should do things.
- 11:43And everyone thinks that, ~ you gotta build it to scale in the very beginning.
- 11:46And I say that's not how you should do a business.
- 11:48You should do
- 11:49very unscalable things and learn the customer.
- 11:53Find where we call product market fit where you know I know how to go
- 11:57and find these customers and the customers know how to find me.
- 12:00I'm bringing in as much business from referrals and repeat business as
- 12:04I am from going out and finding people using these Amazon ads and using
- 12:08the avenues that I know to go after and find customers.
- 12:11That's when you're in early business.
- 12:13The goal is to get to a point that you become scalable.
- 12:17What do we mean by scalable? We mean that
- 12:19Scalable means I can now put people and capital into the business and I
- 12:24can grow it exponentially beyond what I was capable of,
- 12:28my own ability. Scaling means getting all the stuff out of your head that only
- 12:33you know how to do and transferring that to other people who can use what they
- 12:37can do and they can also use technology to go and further
- 12:41the company and professionalize everything.
- 12:43You can go so much further that way.
- 12:44But it's a very difficult thing to do.
- 12:46In the founder mindset,
- 12:48When you do things the right way,
- 12:50you did everything yourself. Now you've become the person that everything goes
- 12:55through. So letting go of that is one of the biggest points that a
- 12:59lot of founders get stuck on. They have to let go of the idea that everything must
- 13:04come through them. And now it's going to go and transfer to other people.
- 13:08A lot of business owners are very uncomfortable with the thought process that
- 13:11they're not going to be involved in every single decision.
- 13:14And so isn't this interesting?
- 13:16The lesson you can learn here is.
- 13:18The very things that will make you successful when you start your business,
- 13:21which is obsessing over the customer,
- 13:23understanding the product, doing everything yourself,
- 13:25those are the very same things that will hold you back from being able
- 13:29to scale the business up to a level that's ever beyond your own capability.
- 13:33And so to successfully go beyond your capability,
- 13:37you need to be able to now take all the stuff that's in your head and
- 13:40you need to put it down on paper and you need to systematize that so you can say,
- 13:44Not only can I do this and understand all of what makes this business work,
- 13:48I now need to be able to teach that to somebody else.
- 13:51I can't just hire someone and then give them one task to do and then give them
- 13:55the next task. They have to understand the whole operating system of what makes
- 13:59the business work. Well, in the early days of the business,
- 14:01it all lives inside of your head.
- 14:02And so the process of pulling all that stuff out is as you go through your day,
- 14:07deciding I'm gonna work 50% slower.
- 14:11For the next six months, because every time I do something,
- 14:14I'm gonna write down what I'm doing,
- 14:15how I'm doing it, and why it's important.
- 14:17And then I'm gonna hand that off to a new employee who says,
- 14:21Here's how you do it, here's why you do it,
- 14:23here's why it's important. I want you to do it my way,
- 14:26but I'm gonna let you improve this process so it's eventually you doing it your way.
- 14:32You can go through a crawl, walk,
- 14:34run, sprint phase with your new employees by telling them exactly what to do,
- 14:38here's how you do it, here's why it's important.
- 14:41Now I'm gonna do it with you. And then on the last point,
- 14:44we say, hey, that was my system.
- 14:45But I want you to develop your own system.
- 14:48Because how did I learn to do what I know how to do?
- 14:51As the business owner, I put myself into a really low stress environment
- 14:56and I failed hundreds of times when nobody was looking.
- 14:58And there was no one to yell at me because it was just me.
- 15:02I'm failing myself. I'm failing customers.
- 15:04I would go and fix it. When employees come in,
- 15:07They learn the same way that the business owner did,
- 15:09or at least they should. They should be giving the same environment
- 15:12to go and experiment and fail with more knowledge of here's the stuff that actually
- 15:16works. Now go forth and you can fix what I have,
- 15:20you can improve on it, but I'm gonna put it into an environment where
- 15:23the employees are allowed to experiment,
- 15:25they're allowed to make mistakes.
- 15:27Here's a direction that we want to go in.
- 15:29Now experiment your way to turning it into a system and a process.
- 15:33That's how we were able to go from.
- 15:36Couple million dollars in sales and no employees,
- 15:39to adding the first employee, giving a lot of responsibility,
- 15:42delegating, trusting that whether or not I was looking over his shoulder,
- 15:46it was all going to get done. And the two of us working together to
- 15:49add another six employees, and then it was 10 employees,
- 15:52then it was 15, and then it was 20.
- 15:53But with each employee that was added on to the operation,
- 15:56we were getting more done because we kept the same culture all the way throughout.
- 16:01It was no longer that the only person who knew what was going on
- 16:05was the business owner.
- 16:06It was that each person that was added to the system was truly being added
- 16:09to an operating system where everyone understood what we're trying to accomplish,
- 16:13how we do it, why we do it, and they learned the why because they were able
- 16:17to experiment and fail the same way that I did.
- 16:19And then here's where we're trying to go in the future.
- 16:22It is our job to collectively improve the processes that the business owner started
- 16:27with when it was a business of one and turn it into something that now can
- 16:30go on and scale to the next level.
- 16:33That is a really complicated process for most founders to go through.
- 16:36They have a really hard time giving up and delegating authority to other people with
- 16:41things that they deem to be really important to the business.
- 16:44But if you can let go just enough to say,
- 16:48I can trust that I have taken it out of my head and built enough standard operating
- 16:53procedures, and I've built checks-in,
- 16:56so I know the stuff is still being done.
- 16:58My customers are still being served.
- 17:01The most important thing you can do as a founder in a company once you've reached
- 17:05a little bit of success is get all the stuff out of your head and transfer your care
- 17:10for the customer and how much you care about the product to other people
- 17:14who can care about it more than you because they can give it more focus.
- 17:17They can have a small piece of the pie and put 40 hours a week into it
- 17:21in ways that when you were just a founder,
- 17:23you didn't have the chance to put enough time into it.
- 17:26You couldn't put 40 hours in, you could put in one because you were wearing 40 hats.
- 17:30All 40 operations got one hour from you in a single week.
- 17:33And so transferring that to employees and letting them take over those
- 17:37and put 40 hours a week into it,
- 17:39that's how you get yourself from where I was stuck at a few million dollars
- 17:42a year to then getting to eight figures in sales.
- 17:46And it wasn't anything that I was doing anymore.
- 17:49It was the decisions that I made to start the business,
- 17:52make it successful in the right way,
- 17:54and then transfer all of that.
- 17:56To people who could spend a lot more time putting their head down
- 17:59and figuring it out and improving the processes that I started.
- 18:02It doesn't take that much humility once you get started in the process.
- 18:07And for anyone who's stuck in that phase today,
- 18:09who wants to delegate more, they think,
- 18:11the business could do so much more if I would just be able to give it
- 18:15to someone and they could handle it and do it as well as I would.
- 18:17Think to yourself: at one point you didn't know how to do that stuff.
- 18:22You learned it. Somebody else can learn it too.
- 18:26And it's not that you don't trust other people.
- 18:27You don't trust that you've created a system to transfer your knowledge
- 18:31and passion into other people where they can care for the customer
- 18:35and the product the same way that you did.
- 18:37It's achievable, but it starts by letting go and allowing yourself
- 18:41to understand it doesn't have to all be on the founder.
- 18:45The employees can come in and it's going to be them that scales us
- 18:48to the next level. I'll go back to where I started.
- 18:51The very things that make a company successful in the beginning.
- 18:54Where the founder does everything is what holds that company back from scaling
- 18:58up to the potential of the company of what it can be,
- 19:01because that founder is involved in everything.
- 19:04And so there's two phases of your company that you have to navigate if
- 19:08you want to get it successful and then scale it to the next level.
- 19:11Okay. Yeah. And the that's that paradox of what got you here won't get you there.
- 19:16~ okay, so at like you said, you reached a point where you're stuck
- 19:20at a couple million dollars a year and then you went through this process,
- 19:23like get it like the process of figuring all that out,
- 19:26because clearly, right, you can you just gave a lecture on the whole thing
- 19:30and and ~ you know what to do and and how how to do it and et cetera.
- 19:34But the process of you figuring that out as a first-time business owner and kind of
- 19:39company almost exploding out of the gates with this idea you had.
- 19:44What was that like for you in terms of like the trial and error of
- 19:47of getting this right and delegating properly and getting everyone else
- 19:50to truly buy in?
- 19:52It's funny you ask that because it's very easy for me to articulate
- 19:55now what that whole process looked like.
- 19:58In reality, it was a really messy process,
- 20:02going from successful business to scaling up to the next level.
- 20:05The amount of effort that went in to learn what the right thing to do was.
- 20:12It goes back to a very simple concept.
- 20:15When people say, All right, take the first step.
- 20:17And they're like, Well, what's gonna happen on step 17?
- 20:19People get way too far ahead of themselves.
- 20:21And if you try to solve for step 17,
- 20:24you're not at step 17 yet. Why?
- 20:26Because if you don't take the first step,
- 20:28then you don't get to experiment on what it takes to get to step two.
- 20:32When you take the first step, people will say the path will illuminate what
- 20:36the next step is. Well, what does it mean for the path to illuminate the next step?
- 20:40What it means is I take step one,
- 20:42I gained knowledge on step one.
- 20:44Okay, now I'm here. I can see more now that I'm here.
- 20:48There's compound interest in my knowledge because just getting to step one,
- 20:52I know more stuff. And I can see that there's three different potential
- 20:56opportunities to go into step two.
- 20:58Which one's the right one? Well,
- 20:59I don't know what the right one is.
- 21:00I'm gonna pick one that I think is the best and I'm gonna jump into it.
- 21:03And guess what? I'm probably gonna be wrong.
- 21:05If I have three choices, I pick one,
- 21:07I pick the wrong one, I get to go back to step one and then go pick
- 21:10the next best one and the next best one.
- 21:12Eventually I'm going to find what step two actually was and what worked.
- 21:17And now I'm at step two, but the same thing happens again.
- 21:20Step one, step two, I now have new knowledge.
- 21:23I now understand more. That pathway being illuminated is being illuminated
- 21:28by more failure of me trying things and figuring it out.
- 21:31And so when you hear someone who goes from a business that started successfully
- 21:35and they scaled it up to the next level,
- 21:37understand this: they failed their way to the next level.
- 21:41And they failed hundreds of times on the way to the next level.
- 21:44When it was hiring their first employee,
- 21:46they probably failed along the way.
- 21:47When it was teaching that employee how to do things,
- 21:49they probably failed during that process.
- 21:51How to write something down on paper and make an SOP and make a policy
- 21:56of here's how we do things as a company,
- 21:57that probably was written down and then misunderstood by someone and taken
- 22:01in the wrong context. And the company probably lost money along the
- 22:04way because you failed to transfer that knowledge and you failed to take that step.
- 22:10But if you take each step one at a time.
- 22:12And you learn new information and you're heading towards the goal of the goal
- 22:16is I want to scale the company.
- 22:18There's a lot of stuff I don't know how to do in order to make that happen.
- 22:21But what's the next step? What's the next logical step?
- 22:24Each time you go through that process,
- 22:27you will continue to fail, but you will move yourself forward towards
- 22:31the ultimate goal. It was such a messy process for us adding employees,
- 22:36for us figuring
- 22:37out.
- 22:37How we were gonna run payroll,
- 22:38who was gonna get paid what, who was gonna own what.
- 22:41Then you add managers in, and the managers are fighting with each other about
- 22:44who owns what, who made the mistake.
- 22:46It's it's a really messy process.
- 22:49But anyone who's been successful,
- 22:51when they remove themselves from it and look back,
- 22:53they go, yeah, it was a pretty obvious path.
- 22:55But what they're forgetting is that they've mastered that process now.
- 22:59And there's a difference in mastering scaling a business and being
- 23:05at the business level that you want to scale.
- 23:07Where you're saying, hey, I've made a few million dollars,
- 23:09like how do I scale the next level?
- 23:10The the simplest way to understand it,
- 23:13I think, is if you were to ask a the winner of the home run derby in baseball,
- 23:18how do you hit a home run? He might tell you,
- 23:20Well, it's pretty simple. Keep your eye on the ball and you swing.
- 23:22The ball goes over the fence. And you go,
- 23:24Well, I know there's more involved to it than that.
- 23:26I've never hit a home run before.
- 23:27How how would you break it down to me?
- 23:29And then he will have the understanding that years and years and years ago,
- 23:34Although he simplified it now to just keep your eye on the ball and swing
- 23:38it goes over the fence, there were tactics and there were 13,
- 23:4214, 15 thought points of things that were exercised and practiced and things that
- 23:46he was doing over and over and over again,
- 23:48repetitiously, failing frequently.
- 23:51And then once you failed enough along the journey,
- 23:53you get to the point that it's all so simplified.
- 23:56And you go, Well, yeah, just keep your eye on the ball and you swing
- 23:58and the ball goes over the fence.
- 23:59But there was a day before the mastery when each step
- 24:04was an actual trial and it was a journey that you had to go on and there
- 24:07was failure at every single step.
- 24:09Scaling your company is going to be no different.
- 24:11You're not going to have a playbook to follow.
- 24:14You can go and read books of others who have done it,
- 24:16but your path is not going to be the same as theirs.
- 24:19The big milestones along the way,
- 24:21you will fail your way to learning how to get your company to a point that
- 24:25it can scale without you. And the only way to do it is to take step one,
- 24:29learn new information, find step two,
- 24:32And then continue on in that process for years until you get to a point that
- 24:36you have a scalable company.
- 25:14Okay Love that. All right. Quickly while we got a few minutes left here,
- 25:18let's just get into role management group,
- 25:20and the other stuff that you've done since then.
- 25:22So you scale this company, you remove yourself,
- 25:25you still ~ own it, but ~ it's completely run without you in the day-to-day.
- 25:30What happens next along your entrepreneurial?
- 25:34Well, I think that you develop a skill set over time.
- 25:36Once you've built one successful company,
- 25:37you've got a playbook that you know how to do it again.
- 25:40When you've mastered anything in life,
- 25:42you go, man, the second time is gonna be so much easier than the first time that
- 25:46I did it. And so if you gain the skill set of scaling a business,
- 25:49you're always thinking about, well,
- 25:51why don't I start another one and scale that up again?
- 25:54There's lessons that you learn along the way.
- 25:56And so in role management, I went through and thought,
- 25:59hey, you know what? I'm really good at this piece of scaling e-commerce companies.
- 26:02Why don't I go acquire and start new e-commerce companies and take them
- 26:07to the next level? That's the first part where you realize:
- 26:10man, a lot of things went right in that first business that enabled me to
- 26:15be able to scale it profitably and have it run off into the sunset the
- 26:20way that it did. That's not all repeatable because there is an element
- 26:25of the stars aligning and the industry moving towards a point where luck becomes
- 26:30a factor.
- 26:31And so the question is, well, how do you become more lucky?
- 26:33And that's all goes back to the preparation and positioning,
- 26:37having the capital to do it, and keeping yourself in a low stress environment that
- 26:41you can learn in. That's the formula for you to do things repetitiously enough,
- 26:44doing it over and over and over again,
- 26:46where ultimately you'll get lucky.
- 26:47And so one piece is we're still actively starting new businesses,
- 26:50working with e-commerce companies where we become the e-commerce arm
- 26:54for their B2B operation and help them to launch on Amazon.
- 26:58But more importantly,
- 26:59I think it's important for all of us to level up to the next level.
- 27:02You don't just want to repeat the plays that you've done before.
- 27:04You want to take on bigger challenges.
- 27:06And so what's next for us is looking at acquisitions.
- 27:08We're looking at companies that have nothing to do with e-commerce whatsoever
- 27:12at all. But we can take the knowledge that we learned of leveraging technology
- 27:16and focusing on customers that were being ignored by the industry
- 27:20to find new opportunities for those companies.
- 27:22Where we buy a company that's already going in a direction that we like.
- 27:26And we keep that direction going,
- 27:28but we tack on to that, hey, there's some new opportunities here to
- 27:31go after and some customers that no one's really servicing.
- 27:33Maybe we can innovate around those as well.
- 27:36And so that's what role management group is all about.
- 27:38We are managing brands on Amazon for other companies,
- 27:41starting our own, and looking at acquisitions in the future.
- 27:45Okay. And let's talk about your book that you wrote out.
- 27:48it came out about a month ago,
- 27:49is that right?
- 27:50That's right. That's right. But a new book out.
- 27:51It's called The Future You Choose.
- 27:53You can find it on Amazon or go to my website,
- 27:54steveroll.com. It's R-O-L-L-E,
- 27:57Steve Roll.com. And I'm Roll with Steve on all social platforms.
- 28:01This is a book that covers two big pieces.
- 28:04Number one, for the person who grows up and lacks resources,
- 28:08who doesn't really feel like they're in control of their life.
- 28:10All of us have the potential to live a life of control.
- 28:13We call that agency.
- 28:15And for me in my own life, growing up without agency,
- 28:17growing up out of control, seeing my parents be out of control
- 28:19in a low-income community to get where I am today,
- 28:22it's like a mindset change. And part one is all about that change in mindset.
- 28:25Entrepreneurship is an opportunity to be in control.
- 28:28But having a nine to five is an opportunity to be in control too.
- 28:32There's many paths to being in control.
- 28:33If you are someone who can live a disciplined life,
- 28:36live on less than you make, invest the difference over a long period of time,
- 28:40you'll live a life of control.
- 28:42I talk about those who are interested in entrepreneurship in the second part
- 28:45of this book. How I did it, all my failures along the way,
- 28:48where I found my ideas, what I did with them,
- 28:50and how others can follow the same frameworks that I did in order to find success
- 28:55in their life. And that's part two.
- 28:56So this book's out on Amazon. If you'd like to go get a copy of that,
- 28:59I appreciate it. But I'll tell you this:
- 29:01I've learned so many lessons along the way,
- 29:03and I've learned a lot more from the failures than I have from the successes.
- 29:07And I think the simple way for people to think about that is.
- 29:11Your goal in life is to get yourself into an environment where you can fail
- 29:15and get lots of reps in where it's a low stress environment.
- 29:19It doesn't matter what you're trying to accomplish in life,
- 29:21if you can do lots of reps where it's low stress and you aren't going to have
- 29:25to hop off because you go bankrupt along the way and failure is catastrophic,
- 29:29you can get really, really lethal at anything you put your mind to.
- 29:34Love that. Okay. And last question here,
- 29:36Steve. Looking at your whole journey from,
- 29:38growing up in a low income community and not having agency at first and kind
- 29:42of the stars aligning and you being prepared and the first business taking
- 29:46off and then everything you created thereafter,
- 29:48looking back at the entire journey,
- 29:50what's been the best part of it for you?
- 29:55A lot of people would think that the best part of
- 29:57a successful entrepreneur's journey is where they're at today
- 30:01and arriving and having the financial independence and the security
- 30:05and the flexibility to do what they want with their time.
- 30:07But I promise you, the most the most important part for successful entrepreneurs,
- 30:13they loved the journey. And that's why you don't see them hopping off
- 30:18the train and sitting on the beach all day or sitting by the pool.
- 30:20They're builders.
- 30:22And they love the process that they had to go through of who they had
- 30:25to become in order to become successful.
- 30:27The things are nice, the money's nice,
- 30:29the cars, the houses, all that stuff can be nice.
- 30:32But that was never the ultimate goal for anyone who went along the journey.
- 30:36It's the people who don't have money who want the big house and the nice
- 30:39car and are very materialistic along the way.
- 30:41They want to look like they're rich even if they're not rich.
- 30:43The people who are, they value different things.
- 30:46They value their flexibility, but they really value the journey that they went on,
- 30:50and they're looking for.
- 30:51Alternate paths to go on the similar journey again because it was
- 30:55all about how rewarding the journey is.
- 30:57Why is the journey rewarding for successful people?
- 31:00Why do they want to recreate that?
- 31:01Because they know what it felt like to fail and hit their head against
- 31:05the wall and get stuck against a brick wall.
- 31:08And they had got defeated. They didn't know what to do next,
- 31:11but they didn't quit and they didn't give up.
- 31:13And they found a way around it ultimately by coming up with some
- 31:16new innovative idea.
- 31:18That set them free from that, and they did that over and over and over again.
- 31:22And nothing will get you as motivated or happy in life as getting stuck somewhere
- 31:26and then allowing yourself, helping yourself around that obstacle
- 31:30or going through that obstacle.
- 31:32You feel like you've conquered the world.
- 31:34People who have been successful in entrepreneurship have gotten stuck at
- 31:37a wall and found a way through or around hundreds of times.
- 31:40It's a dopamine hit. They get addicted to it.
- 31:43And that's why the journey is so enjoying,
- 31:45it's so fulfilling for them. And that's why they don't just stop.
- 31:48they go and do it again because they love the journey.
- 31:51If you can fall in love with challenging yourself and getting stuck
- 31:55and then finding a way through eventually,
- 31:57that is the recipe for someone who's ultimately going to find success.
- 32:01It doesn't matter what you tackle in life.
- 32:02It's all about the journey.
- 32:05Okay, love that. All right. And as you just alluded to,
- 32:08your role with Steve on all social platforms,
- 32:10and of course you can go to Steveroll.com as well,
- 32:13correct?
- 32:13That's right.
- 32:14Okay. All right. Well, Steve, thank you so much for taking the time to
- 32:17be here and sharing all this incredible wisdom from your journey with our listeners.
- 32:22We greatly appreciate it.
- 32:23Thanks Dave. I appreciate you having me on.
- 32:25I had a good time and I hope people people got a lot of impact from it.