Latest / Omni Talk Retail / Behind the Scenes at Sam's Club: Chris Nicholas Talks Technology and Experience

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Behind the Scenes at Sam's Club: Chris Nicholas Talks Technology and Experience · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everybody.
• 0:01
  This
• 0:01
  is
• 0:01
  Omitalk
• 0:02
  retail,
• 0:02
  coming
• 0:02
  to
• 0:02
  you
• 0:03
  live
• 0:03
  from
• 0:03
  Grocery
• 0:03
  shop
• 0:04
  2024.
• 0:05
  I'm
• 0:05
  Ann
• 0:05
  Mazanga.
• 0:06
  And
• 0:06
  I'm
• 0:06
  Chris
• 0:06
  Walton.
• 0:07
  And
• 0:07
  we
• 0:07
  are
• 0:07
  here
• 0:08
  in
• 0:08
  the
• 0:08
  fusion
• 0:08
  group
• 0:09
  booth,
• 0:10
  booth
• 0:10
  number
• 0:11
  8210.
• 0:13
  We're
• 0:13
  still
• 0:13
  early
• 0:14
  on
• 0:14
  in
• 0:14
  the
• 0:14
  day.
• 0:15
  We're
• 0:15
  still
• 0:15
  getting
• 0:15
  warmed
• 0:15
  up
• 0:15
  behind
• 0:16
  myself.
• 0:16
  Yes,
• 0:17
  we'll
• 0:17
  be
• 0:18
  here
• 0:18
  for
• 0:18
  the
• 0:18
  next
• 0:18
  couple
• 0:18
  of
• 0:19
  days,
• 0:19
  so
• 0:19
  please
• 0:19
  make
• 0:19
  sure
• 0:19
  to
• 0:20
  stop
• 0:20
  by,
• 0:20
  say
• 0:20
  hello.
• 0:21
  We've
• 0:21
  got
• 0:21
  lots
• 0:22
  of
• 0:22
  great
• 0:22
  interviews
• 0:22
  for
• 0:23
  you.
• 0:23
  And
• 0:23
  joining
• 0:23
  us
• 0:24
  now,
• 0:24
  the
• 0:24
  man
• 0:24
  of
• 0:24
  the
• 0:25
  hour,
• 0:25
  Chris
• 0:26
  Nicholas,
• 0:27
  the
• 0:27
  CEO
• 0:28
  and
• 0:28
  president
• 0:28
  of
• 0:29
  Sam's
• 0:29
  club.
• 0:29
  Chris,
• 0:30
  welcome.
• 0:30
  Hi.
• 0:30
  Thanks
• 0:31
  for
• 0:31
  having
• 0:31
  me.
• 0:32
  Well,
• 0:32
  we're
• 0:32
  really
• 0:33
  excited
• 0:33
  to
• 0:33
  have
• 0:33
  you.
• 0:34
  Thanks
• 0:34
  for
• 0:34
  being
• 0:35
  here
• 0:35
  and
• 0:35
  for
• 0:35
  joining
• 0:36
  us
• 0:36
  for
• 0:36
  grocery
• 0:36
  shop.
• 0:38
  Let's
• 0:38
  start
• 0:38
  maybe,
• 0:39
  Chris
• 0:39
  with
• 0:40
  a
• 0:40
  couple
• 0:40
  questions.
• 0:40
  Yeah,
• 0:40
  I've
• 0:41
  got
• 0:41
  some
• 0:41
  questions
• 0:41
  for
• 0:41
  you.
• 0:42
  Thank
• 0:42
  you.
• 0:42
  We
• 0:43
  got
• 0:43
  you
• 0:43
  here.
• 0:43
  You
• 0:43
  stopped
• 0:44
  by.
• 0:44
  So
• 0:45
  your
• 0:45
  background's
• 0:45
  really.
• 0:45
  Let's
• 0:46
  start
• 0:46
  with
• 0:46
  your
• 0:46
  background.
• 0:46
  We
• 0:46
  always
• 0:46
  like
• 0:47
  to
• 0:47
  start
• 0:47
  with
• 0:47
  the
• 0:47
  background
• 0:48
  of
• 0:48
  our
• 0:48
  guests.
• 0:49
  You've
• 0:49
  worked
• 0:49
  on
• 0:49
  what
• 0:50
  looks
• 0:50
  like
• 0:50
  multiple
• 0:51
  continents
• 0:51
  before
• 0:52
  your
• 0:52
  current
• 0:52
  position.
• 0:53
  You've
• 0:53
  been
• 0:53
  in
• 0:53
  the
• 0:53
  role
• 0:54
  about
• 0:54
  a
• 0:54
  year,
• 0:54
  give
• 0:54
  or
• 0:55
  take.
• 0:55
  Right?
• 0:55
  Like
• 0:55
  last
• 0:56
  September.
• 0:56
  So
• 0:57
  tell
• 0:57
  our
• 0:57
  audience
• 0:57
  about
• 0:58
  who
• 0:58
  you
• 0:58
  are
• 0:58
  and
• 0:58
  how
• 0:58
  you
• 0:59
  came
• 0:59
  to
• 0:59
  this
• 0:59
  role.
• 1:00
  Yeah.
• 1:00
  Chris
• 1:01
  Nicholas,
• 1:01
  CEO
• 1:02
  and
• 1:02
  president
• 1:02
  of
• 1:03
  Sam's
• 1:03
  club.
• 1:03
  There
• 1:04
  we
• 1:04
  go,
• 1:04
  my
• 1:04
  friend.
• 1:05
  Yes.
• 1:05
  Thank
• 1:06
  you.
• 1:06
  You
• 1:06
  know,
• 1:06
  I
• 1:06
  started
• 1:06
  in
• 1:06
  retail
• 1:07
  really
• 1:07
  young.
• 1:08
  I'm
• 1:08
  from
• 1:09
  the
• 1:09
  UK.
• 1:09
  Yeah,
• 1:09
  I'm
• 1:09
  from
• 1:09
  the
• 1:10
  UK.
• 1:10
  Started
• 1:10
  at
• 1:11
  14,
• 1:12
  working
• 1:12
  in
• 1:13
  a
• 1:13
  little
• 1:13
  grocery
• 1:13
  store
• 1:14
  in
• 1:14
  a
• 1:14
  place
• 1:15
  called
• 1:15
  Hull.
• 1:16
  It's
• 1:16
  a
• 1:16
  place
• 1:16
  where
• 1:17
  people
• 1:18
  don't
• 1:18
  have
• 1:18
  a
• 1:18
  lot
• 1:18
  of
• 1:19
  financial
• 1:19
  means,
• 1:20
  you
• 1:20
  know,
• 1:21
  and
• 1:22
  so
• 1:22
  everyone
• 1:23
  works,
• 1:23
  and
• 1:24
  I
• 1:24
  had
• 1:24
  to
• 1:24
  work,
• 1:24
  too.
• 1:25
  And
• 1:25
  I
• 1:26
  found
• 1:26
  a
• 1:26
  passion
• 1:26
  really
• 1:26
  early,
• 1:27
  so
• 1:27
  I
• 1:27
  was
• 1:27
  really
• 1:27
  lucky
• 1:28
  to
• 1:28
  find
• 1:28
  that,
• 1:29
  you
• 1:29
  know,
• 1:30
  grocery
• 1:31
  or
• 1:31
  retail
• 1:32
  in
• 1:32
  its
• 1:33
  broadest
• 1:33
  sense,
• 1:34
  was
• 1:35
  just
• 1:35
  a
• 1:35
  place
• 1:35
  where
• 1:35
  you
• 1:35
  could
• 1:36
  just
• 1:36
  solve
• 1:36
  real
• 1:37
  people's
• 1:37
  problems.
• 1:38
  Right.
• 1:38
  You
• 1:38
  also
• 1:39
  saw,
• 1:39
  like,
• 1:40
  really
• 1:40
  young.
• 1:41
  I
• 1:41
  saw
• 1:41
  really
• 1:41
  young
• 1:42
  that
• 1:43
  done
• 1:43
  well.
• 1:44
  Retail
• 1:44
  really
• 1:44
  makes
• 1:45
  a
• 1:45
  difference
• 1:45
  to
• 1:45
  families
• 1:46
  lives
• 1:46
  and,
• 1:47
  you
• 1:47
  know,
• 1:47
  that
• 1:47
  kind
• 1:47
  of
• 1:47
  mattered
• 1:48
  to
• 1:48
  me
• 1:48
  a
• 1:48
  lot.
• 1:48
  And
• 1:49
  here
• 1:50
  I
• 1:50
  am,
• 1:51
  lots
• 1:51
  of
• 1:51
  years
• 1:51
  later,
• 1:53
  still
• 1:53
  in
• 1:53
  it
• 1:54
  and
• 1:54
  just
• 1:55
  having
• 1:55
  a
• 1:55
  ton
• 1:55
  of
• 1:55
  fun.
• 1:55
  And
• 1:56
  what
• 1:56
  was
• 1:56
  the
• 1:56
  first
• 1:56
  job?
• 1:57
  Yeah,
• 1:57
  I
• 1:57
  was
• 1:58
  working
• 1:58
  in
• 1:58
  the
• 1:59
  back
• 1:59
  room
• 1:59
  in
• 1:59
  a
• 1:59
  little
• 2:00
  tiny
• 2:00
  grocery.
• 2:02
  Literally,
• 2:02
  my
• 2:02
  first
• 2:03
  job
• 2:03
  was
• 2:04
  hiding
• 2:04
  inventory
• 2:05
  from
• 2:05
  the
• 2:05
  regional
• 2:06
  manager.
• 2:07
  The
• 2:08
  store
• 2:08
  manager
• 2:08
  was
• 2:08
  like,
• 2:08
  listen,
• 2:09
  lad,
• 2:10
  if
• 2:10
  it's
• 2:10
  going
• 2:10
  to
• 2:10
  work
• 2:11
  here,
• 2:11
  you've
• 2:11
  got
• 2:11
  to
• 2:12
  take
• 2:12
  these
• 2:12
  cages
• 2:12
  and
• 2:12
  move
• 2:13
  them
• 2:13
  out
• 2:13
  of
• 2:13
  the
• 2:13
  way
• 2:13
  so
• 2:13
  the
• 2:13
  regional
• 2:14
  doesn't
• 2:14
  see
• 2:14
  them.
• 2:15
  So
• 2:15
  I.
• 2:16
  Forecasters
• 2:16
  worst
• 2:17
  nightmare.
• 2:17
  That's
• 2:17
  basically
• 2:17
  what
• 2:18
  you're
• 2:18
  telling
• 2:18
  us.
• 2:18
  Yeah,
• 2:18
  exactly.
• 2:19
  And
• 2:19
  I
• 2:19
  learned
• 2:20
  right
• 2:20
  there
• 2:20
  the
• 2:21
  tricks
• 2:21
  that
• 2:21
  I
• 2:21
  needed
• 2:21
  to
• 2:21
  be
• 2:21
  aware
• 2:22
  of
• 2:22
  as
• 2:22
  I
• 2:22
  was
• 2:22
  then,
• 2:23
  you
• 2:23
  know,
• 2:24
  running
• 2:24
  stores
• 2:25
  and
• 2:25
  all
• 2:25
  of
• 2:25
  those
• 2:25
  things.
• 2:26
  You
• 2:26
  were
• 2:26
  curious,
• 2:27
  but
• 2:27
  only
• 2:28
  about
• 2:28
  the
• 2:28
  right
• 2:28
  things
• 2:29
  at
• 2:29
  the
• 2:29
  right
• 2:29
  time,
• 2:30
  right?
• 2:30
  Yes.
• 2:30
  There
• 2:30
  we
• 2:30
  go.
• 2:30
  Got
• 2:31
  it,
• 2:31
  got
• 2:31
  it.
• 2:32
  Well,
• 2:32
  you're
• 2:33
  doing
• 2:33
  one
• 2:33
  of
• 2:33
  the
• 2:33
  keynotes
• 2:34
  today.
• 2:34
  Yeah.
• 2:35
  Tell
• 2:35
  us
• 2:35
  what
• 2:36
  you
• 2:36
  hope
• 2:36
  the
• 2:36
  audience
• 2:36
  will
• 2:37
  learn
• 2:37
  and
• 2:37
  take
• 2:37
  away
• 2:38
  from
• 2:38
  that
• 2:38
  session.
• 2:39
  I'm
• 2:39
  really
• 2:39
  excited
• 2:40
  about
• 2:41
  talking
• 2:42
  to
• 2:42
  the
• 2:42
  industry
• 2:43
  about
• 2:43
  how
• 2:43
  we
• 2:44
  think
• 2:44
  about
• 2:44
  pioneering
• 2:45
  the
• 2:45
  future
• 2:46
  of
• 2:46
  retail.
• 2:47
  I
• 2:47
  think
• 2:47
  it's
• 2:47
  important
• 2:47
  that
• 2:48
  we
• 2:48
  are
• 2:49
  all
• 2:49
  focused
• 2:49
  on
• 2:50
  what
• 2:50
  the
• 2:50
  future
• 2:50
  of
• 2:51
  industry
• 2:51
  looks
• 2:51
  like
• 2:51
  in
• 2:52
  serving
• 2:53
  people
• 2:53
  that
• 2:53
  need
• 2:53
  to
• 2:53
  be
• 2:53
  served.
• 2:54
  And
• 2:55
  so
• 2:55
  we'll
• 2:55
  talk
• 2:56
  about
• 2:56
  the
• 2:57
  importance
• 2:58
  of
• 2:59
  being
• 3:00
  an
• 3:00
  innovator,
• 3:01
  being
• 3:01
  a
• 3:01
  pioneer,
• 3:02
  and
• 3:02
  we're
• 3:02
  talking
• 3:03
  about
• 3:03
  three
• 3:03
  big
• 3:03
  areas.
• 3:04
  The
• 3:04
  first
• 3:04
  is
• 3:05
  the
• 3:05
  importance
• 3:06
  of
• 3:06
  digital
• 3:06
  engagement.
• 3:07
  So
• 3:08
  that's
• 3:09
  both
• 3:10
  online,
• 3:10
  using
• 3:11
  your
• 3:11
  phone,
• 3:12
  but
• 3:12
  it's
• 3:12
  also
• 3:13
  in
• 3:13
  the
• 3:13
  club.
• 3:14
  So
• 3:14
  we've
• 3:14
  got
• 3:14
  this
• 3:14
  really
• 3:15
  cool
• 3:15
  innovation
• 3:16
  called
• 3:16
  Scan
• 3:16
  and
• 3:16
  go,
• 3:17
  where
• 3:18
  like,
• 3:18
  over
• 3:19
  a
• 3:19
  third
• 3:19
  of
• 3:19
  our
• 3:20
  members
• 3:20
  today
• 3:20
  are
• 3:21
  scanning
• 3:21
  their
• 3:21
  own
• 3:21
  items,
• 3:22
  checking
• 3:22
  out
• 3:23
  online,
• 3:23
  and
• 3:24
  then
• 3:24
  we've
• 3:24
  got
• 3:25
  this
• 3:25
  other
• 3:25
  innovation
• 3:26
  with
• 3:27
  these
• 3:27
  computer
• 3:28
  vision
• 3:28
  arches,
• 3:29
  where
• 3:29
  people
• 3:29
  can
• 3:29
  just
• 3:29
  walk
• 3:30
  straight
• 3:30
  out.
• 3:30
  So
• 3:30
  if
• 3:31
  you
• 3:31
  scan
• 3:31
  your
• 3:31
  own
• 3:31
  items,
• 3:32
  then
• 3:33
  you
• 3:33
  can.
• 3:33
  The
• 3:34
  computer
• 3:34
  vision
• 3:34
  arches
• 3:35
  will
• 3:35
  look
• 3:35
  at
• 3:35
  what's
• 3:35
  in
• 3:35
  your
• 3:36
  basket,
• 3:36
  compare
• 3:36
  it
• 3:36
  to
• 3:36
  your
• 3:37
  receipt,
• 3:37
  and
• 3:37
  they'll
• 3:37
  allow
• 3:37
  you
• 3:37
  to
• 3:38
  just
• 3:38
  walk
• 3:38
  out.
• 3:39
  That's
• 3:39
  really
• 3:39
  cool.
• 3:40
  So
• 3:40
  you
• 3:41
  get
• 3:41
  that
• 3:41
  innovation
• 3:42
  online,
• 3:42
  but
• 3:43
  you
• 3:43
  also
• 3:44
  get
• 3:44
  it
• 3:45
  in
• 3:45
  club.
• 3:46
  And
• 3:46
  that,
• 3:47
  mixed
• 3:47
  with
• 3:47
  e
• 3:47
  commerce,
• 3:48
  is
• 3:48
  a
• 3:48
  huge,
• 3:49
  like,
• 3:49
  powerhouse
• 3:50
  of
• 3:50
  growth
• 3:50
  for
• 3:50
  us
• 3:51
  as
• 3:51
  a
• 3:51
  business.
• 3:52
  The
• 3:52
  other
• 3:52
  two
• 3:52
  innovate.
• 3:53
  The
• 3:53
  other
• 3:53
  two
• 3:53
  things
• 3:53
  we're
• 3:53
  focusing
• 3:54
  on
• 3:54
  are
• 3:54
  member
• 3:54
  engagement.
• 3:55
  So
• 3:55
  what
• 3:55
  experiences
• 3:56
  can
• 3:56
  we
• 3:56
  create
• 3:57
  for
• 3:57
  our
• 3:57
  members?
• 3:58
  And
• 3:58
  finally,
• 3:58
  just
• 3:59
  great
• 3:59
  innovation
• 4:00
  with
• 4:00
  great
• 4:00
  items,
• 4:01
  which
• 4:01
  is
• 4:01
  member's
• 4:01
  mark.
• 4:02
  Yes.
• 4:02
  So
• 4:03
  membersmark's
• 4:03
  a
• 4:03
  brand
• 4:04
  we're
• 4:04
  really
• 4:05
  proud
• 4:05
  of.
• 4:06
  It's
• 4:06
  really
• 4:06
  resonating
• 4:07
  with
• 4:07
  people.
• 4:08
  And
• 4:08
  so
• 4:09
  it's
• 4:09
  like,
• 4:09
  innovation,
• 4:09
  innovation,
• 4:10
  innovation.
• 4:11
  And
• 4:11
  all
• 4:11
  three
• 4:11
  of
• 4:11
  those
• 4:12
  are
• 4:12
  connected
• 4:12
  to
• 4:12
  growth.
• 4:13
  If
• 4:13
  you're
• 4:13
  doing
• 4:14
  a
• 4:14
  good
• 4:14
  job
• 4:14
  and
• 4:15
  innovating,
• 4:16
  generally
• 4:16
  growth
• 4:16
  comes.
• 4:17
  Do
• 4:17
  you
• 4:17
  have
• 4:17
  any
• 4:17
  favorite
• 4:18
  members,
• 4:18
  mark
• 4:19
  new
• 4:19
  products
• 4:19
  right
• 4:20
  now
• 4:20
  that
• 4:20
  we
• 4:20
  should
• 4:20
  check
• 4:20
  out?
• 4:21
  Yeah,
• 4:21
  it
• 4:21
  changes
• 4:22
  weekly.
• 4:23
  It
• 4:24
  should
• 4:24
  change
• 4:24
  weekly,
• 4:24
  though,
• 4:25
  because
• 4:25
  you
• 4:25
  want
• 4:25
  that
• 4:26
  innovation
• 4:26
  pipeline.
• 4:27
  Every
• 4:27
  time
• 4:27
  I
• 4:27
  come
• 4:27
  in
• 4:28
  to
• 4:28
  Sam's.
• 4:28
  I
• 4:28
  want
• 4:28
  to
• 4:28
  be
• 4:29
  real.
• 4:29
  Price
• 4:29
  is
• 4:30
  a
• 4:30
  factor
• 4:30
  in
• 4:30
  what
• 4:30
  you
• 4:30
  like
• 4:31
  too,
• 4:31
  so
• 4:31
  you're
• 4:31
  probably
• 4:31
  changing
• 4:32
  prices
• 4:32
  regularly
• 4:33
  too.
• 4:33
  And,
• 4:33
  you
• 4:33
  know,
• 4:34
  you
• 4:34
  know,
• 4:35
  actually
• 4:36
  EDLC
• 4:36
  and
• 4:36
  EDLP
• 4:37
  is
• 4:37
  really
• 4:37
  important
• 4:38
  to
• 4:38
  us.
• 4:38
  We're
• 4:38
  not
• 4:38
  promotional
• 4:39
  business.
• 4:40
  We
• 4:40
  have
• 4:40
  a
• 4:40
  limited
• 4:40
  number
• 4:41
  of
• 4:41
  items,
• 4:41
  about
• 4:41
  4000
• 4:42
  in
• 4:42
  the
• 4:42
  club.
• 4:43
  Yeah.
• 4:43
  And
• 4:43
  every
• 4:44
  item
• 4:44
  has
• 4:44
  to
• 4:44
  sell
• 4:44
  enough
• 4:45
  that
• 4:45
  you
• 4:45
  can
• 4:45
  sell
• 4:45
  it
• 4:45
  on
• 4:45
  a
• 4:45
  pallet.
• 4:46
  So
• 4:46
  it
• 4:46
  needs
• 4:46
  to
• 4:46
  be
• 4:46
  really
• 4:47
  good
• 4:47
  item,
• 4:48
  really
• 4:48
  good
• 4:48
  value.
• 4:48
  Yeah.
• 4:49
  And
• 4:49
  we
• 4:49
  love
• 4:50
  national
• 4:50
  brands,
• 4:50
  by
• 4:50
  the
• 4:50
  way.
• 4:51
  Yeah.
• 4:51
  As
• 4:51
  long
• 4:51
  as
• 4:52
  they
• 4:52
  are
• 4:52
  great
• 4:52
  value
• 4:53
  and
• 4:53
  as
• 4:53
  long
• 4:53
  as
• 4:54
  you're
• 4:54
  getting
• 4:54
  great
• 4:55
  innovation.
• 4:55
  And
• 4:56
  that's
• 4:56
  what
• 4:56
  Sam's
• 4:56
  club
• 4:56
  brings
• 4:57
  along
• 4:57
  with
• 4:57
  members,
• 4:58
  Mark.
• 4:58
  Right.
• 4:58
  So,
• 4:59
  you
• 4:59
  know,
• 5:00
  I
• 5:00
  don't
• 5:00
  know.
• 5:01
  I
• 5:01
  always,
• 5:01
  like,
• 5:03
  go
• 5:03
  to
• 5:03
  a
• 5:03
  food
• 5:04
  item
• 5:04
  because
• 5:04
  I
• 5:04
  love
• 5:05
  food,
• 5:05
  and
• 5:05
  I
• 5:05
  love
• 5:06
  all
• 5:07
  come
• 5:07
  along
• 5:07
  with
• 5:07
  it.
• 5:07
  As
• 5:07
  opposed
• 5:07
  to
• 5:08
  what,
• 5:08
  a
• 5:08
  clean
• 5:08
  supply?
• 5:11
  Pots
• 5:11
  and
• 5:11
  pans?
• 5:12
  I
• 5:12
  don't
• 5:12
  need
• 5:12
  those
• 5:12
  right
• 5:12
  now.
• 5:13
  I
• 5:13
  know.
• 5:13
  Like,
• 5:13
  what
• 5:14
  food.
• 5:14
  I
• 5:14
  need
• 5:14
  to
• 5:14
  go
• 5:14
  in
• 5:14
  there,
• 5:15
  get
• 5:15
  lots
• 5:15
  of.
• 5:16
  Yeah,
• 5:16
  that's.
• 5:17
  Please
• 5:18
  do.
• 5:18
  Please
• 5:19
  buy
• 5:19
  lots
• 5:19
  of
• 5:19
  it.
• 5:20
  What
• 5:20
  I
• 5:20
  would
• 5:20
  tell
• 5:20
  you,
• 5:20
  funnily
• 5:21
  enough,
• 5:21
  before
• 5:21
  we
• 5:21
  get
• 5:22
  into
• 5:22
  my
• 5:22
  favorite
• 5:22
  item
• 5:22
  is
• 5:23
  when
• 5:23
  you
• 5:23
  talk
• 5:23
  to
• 5:24
  members
• 5:24
  about
• 5:24
  the
• 5:24
  things
• 5:25
  they
• 5:25
  love.
• 5:25
  Oh,
• 5:25
  yeah.
• 5:26
  Like,
• 5:26
  why
• 5:26
  are
• 5:26
  you
• 5:26
  a
• 5:27
  sam's
• 5:27
  club
• 5:27
  member?
• 5:27
  They'll
• 5:27
  be
• 5:27
  like,
• 5:28
  it's
• 5:28
  the
• 5:28
  trash
• 5:28
  bags.
• 5:29
  They
• 5:29
  are
• 5:30
  like,
• 5:30
  they
• 5:30
  are
• 5:30
  the
• 5:31
  best
• 5:31
  trash.
• 5:31
  I'm
• 5:31
  like,
• 5:32
  they're
• 5:32
  are
• 5:32
  good
• 5:32
  trash
• 5:32
  bags.
• 5:33
  I
• 5:33
  agree
• 5:33
  with
• 5:33
  you.
• 5:34
  Or
• 5:34
  paper
• 5:35
  products
• 5:35
  or
• 5:36
  water.
• 5:36
  Yeah.
• 5:37
  But
• 5:37
  I
• 5:37
  I
• 5:38
  love
• 5:38
  the
• 5:38
  inspiration
• 5:39
  of
• 5:39
  these
• 5:39
  new
• 5:39
  items.
• 5:40
  And
• 5:40
  we've
• 5:40
  got
• 5:40
  this
• 5:41
  at
• 5:41
  Christmas
• 5:42
  set
• 5:43
  right
• 5:43
  now.
• 5:43
  We
• 5:43
  get,
• 5:43
  we
• 5:44
  get
• 5:44
  into
• 5:44
  seasons
• 5:44
  early.
• 5:45
  Wow.
• 5:45
  Yeah.
• 5:45
  Really?
• 5:46
  Yeah.
• 5:46
  We're
• 5:47
  almost
• 5:47
  out
• 5:47
  of
• 5:47
  Halloween
• 5:48
  now.
• 5:49
  We
• 5:49
  like
• 5:49
  to
• 5:49
  get
• 5:49
  in
• 5:50
  early
• 5:50
  and
• 5:50
  get
• 5:50
  out
• 5:50
  early
• 5:51
  and.
• 5:51
  Smart
• 5:52
  merchandising.
• 5:52
  It's
• 5:53
  smart
• 5:53
  merchandising.
• 5:53
  Our
• 5:53
  merchandise
• 5:54
  is
• 5:54
  a
• 5:54
  brilliant,
• 5:55
  we've
• 5:55
  got
• 5:55
  this
• 5:55
  thing
• 5:55
  called
• 5:55
  the
• 5:56
  prismatic
• 5:56
  display.
• 5:57
  Oh,
• 5:57
  Boyden,
• 5:59
  it
• 6:00
  looks
• 6:00
  like,
• 6:00
  imagine
• 6:01
  a
• 6:02
  winter
• 6:02
  wonderland
• 6:03
  in
• 6:03
  your
• 6:03
  front
• 6:03
  yard
• 6:04
  that
• 6:05
  has
• 6:06
  a
• 6:06
  seven
• 6:06
  foot
• 6:07
  snowman,
• 6:07
  a
• 6:08
  big
• 6:08
  arch
• 6:08
  that
• 6:09
  looks
• 6:09
  like
• 6:09
  it's
• 6:09
  made
• 6:09
  of
• 6:10
  crystal.
• 6:11
  You
• 6:11
  name
• 6:12
  it.
• 6:12
  Prismatic.
• 6:13
  You
• 6:13
  should
• 6:13
  look
• 6:13
  at
• 6:13
  it.
• 6:13
  Prismatic.
• 6:14
  It
• 6:15
  is
• 6:15
  selling
• 6:15
  out
• 6:15
  faster.
• 6:16
  You're
• 6:16
  going
• 6:16
  to
• 6:16
  have
• 6:16
  to
• 6:16
  be
• 6:16
  quick.
• 6:17
  But
• 6:17
  that
• 6:18
  Christmas
• 6:18
  inspiration
• 6:19
  that
• 6:19
  our
• 6:20
  merchants
• 6:21
  have
• 6:21
  just
• 6:22
  innovated,
• 6:23
  it
• 6:23
  didn't
• 6:23
  exist.
• 6:24
  They
• 6:24
  made
• 6:24
  it
• 6:24
  exist.
• 6:25
  We
• 6:25
  sold
• 6:26
  out
• 6:26
  in
• 6:26
  a
• 6:26
  hot
• 6:26
  minute
• 6:27
  last
• 6:27
  year.
• 6:28
  We
• 6:28
  doubled
• 6:28
  the
• 6:28
  buy.
• 6:29
  It's
• 6:29
  gonna
• 6:29
  sell
• 6:29
  out
• 6:29
  in
• 6:29
  a
• 6:30
  hot
• 6:30
  minute
• 6:30
  again.
• 6:30
  So
• 6:31
  we're
• 6:31
  feeling
• 6:31
  excited
• 6:32
  about
• 6:32
  it.
• 6:32
  Cheer
• 6:32
  in
• 6:33
  a,
• 6:33
  in
• 6:33
  a
• 6:33
  box.
• 6:33
  Christmas
• 6:34
  joy.
• 6:35
  Christmas
• 6:35
  cheer
• 6:36
  in
• 6:36
  a
• 6:36
  box.
• 6:37
  Nice.
• 6:37
  And
• 6:37
  in
• 6:37
  your
• 6:38
  front
• 6:38
  yard.
• 6:38
  All
• 6:38
  right,
• 6:38
  well,
• 6:39
  so,
• 6:39
  getting
• 6:39
  back
• 6:39
  to
• 6:40
  the
• 6:40
  joy
• 6:40
  of
• 6:40
  why
• 6:40
  we're
• 6:40
  all
• 6:41
  here
• 6:41
  at
• 6:41
  grocery
• 6:41
  shop,
• 6:42
  I
• 6:42
  got
• 6:42
  off
• 6:42
  on
• 6:43
  a
• 6:43
  tangent.
• 6:44
  Technological
• 6:45
  innovation.
• 6:46
  Yeah.
• 6:46
  I
• 6:46
  want
• 6:46
  to,
• 6:46
  I
• 6:47
  want
• 6:47
  to
• 6:47
  circle
• 6:47
  back
• 6:47
  to
• 6:48
  what
• 6:48
  you
• 6:48
  said,
• 6:48
  too,
• 6:48
  because
• 6:48
  I
• 6:48
  think
• 6:48
  it's
• 6:49
  important.
• 6:49
  You
• 6:49
  gave
• 6:50
  the
• 6:50
  statistic
• 6:50
  on
• 6:50
  scan
• 6:51
  and
• 6:51
  go.
• 6:51
  One
• 6:51
  third
• 6:51
  of
• 6:52
  shoppers
• 6:52
  that's
• 6:52
  across
• 6:52
  the
• 6:53
  chain.
• 6:53
  That's
• 6:53
  like
• 6:53
  600
• 6:54
  stores,
• 6:54
  give
• 6:54
  or
• 6:54
  take
• 6:55
  it,
• 6:55
  right?
• 6:55
  Yep.
• 6:55
  Is
• 6:56
  that
• 6:56
  right?
• 6:56
  That's
• 6:56
  the
• 6:56
  right
• 6:56
  number.
• 6:56
  So.
• 6:57
  So
• 6:57
  one
• 6:58
  third
• 6:58
  of
• 6:58
  shoppers
• 6:58
  are
• 6:58
  using
• 6:59
  scan
• 6:59
  and
• 6:59
  go.
• 7:00
  Yeah.
• 7:00
  To
• 7:00
  do
• 7:00
  their
• 7:00
  shopping
• 7:01
  inside
• 7:01
  a
• 7:01
  Sam's
• 7:02
  club
• 7:02
  store.
• 7:02
  Yeah,
• 7:02
  that's
• 7:03
  important.
• 7:03
  So
• 7:03
  then
• 7:04
  the
• 7:04
  next
• 7:04
  part
• 7:04
  I
• 7:04
  want
• 7:04
  to
• 7:04
  double
• 7:05
  click
• 7:05
  into
• 7:05
  is
• 7:06
  you've
• 7:06
  made
• 7:06
  a
• 7:06
  couple
• 7:06
  headlines.
• 7:07
  You've
• 7:07
  mentioned
• 7:07
  them
• 7:07
  already
• 7:08
  to
• 7:08
  some
• 7:08
  degree,
• 7:09
  but
• 7:09
  then
• 7:09
  you
• 7:09
  had
• 7:09
  one
• 7:09
  that
• 7:09
  came
• 7:10
  out
• 7:10
  today
• 7:10
  that
• 7:10
  we're
• 7:11
  very
• 7:11
  keen
• 7:11
  on
• 7:11
  understanding.
• 7:12
  So.
• 7:12
  So
• 7:12
  first
• 7:13
  off
• 7:13
  is
• 7:13
  I
• 7:13
  want
• 7:13
  you
• 7:14
  to
• 7:14
  talk
• 7:14
  more
• 7:14
  about
• 7:15
  the
• 7:16
  computer
• 7:16
  vision
• 7:17
  receipt
• 7:17
  checks.
• 7:17
  Yeah.
• 7:18
  How
• 7:18
  does
• 7:18
  that
• 7:18
  work?
• 7:18
  And
• 7:19
  then
• 7:19
  secondly,
• 7:20
  you
• 7:20
  also
• 7:20
  open
• 7:20
  up
• 7:20
  a
• 7:21
  new
• 7:21
  store.
• 7:21
  You
• 7:21
  are
• 7:22
  planning
• 7:22
  to
• 7:22
  open
• 7:22
  up
• 7:22
  a
• 7:22
  new
• 7:23
  store
• 7:23
  in
• 7:23
  the
• 7:23
  coming
• 7:23
  weeks,
• 7:24
  that
• 7:24
  it
• 7:24
  basically
• 7:25
  takes
• 7:25
  the
• 7:25
  checkout
• 7:26
  lanes
• 7:26
  away
• 7:27
  completely.
• 7:27
  So
• 7:27
  how
• 7:27
  the
• 7:28
  hell
• 7:28
  does
• 7:28
  that
• 7:28
  work?
• 7:29
  So
• 7:29
  the
• 7:29
  floor
• 7:30
  is
• 7:30
  yours,
• 7:30
  my
• 7:30
  friend.
• 7:30
  Chris.
• 7:31
  I
• 7:32
  appreciate
• 7:32
  that.
• 7:32
  Look,
• 7:34
  here's
• 7:34
  the
• 7:34
  idea,
• 7:35
  is
• 7:36
  that
• 7:36
  our
• 7:37
  job
• 7:37
  is
• 7:37
  to
• 7:37
  take
• 7:37
  friction
• 7:38
  out
• 7:38
  of
• 7:38
  members
• 7:38
  lives.
• 7:39
  And
• 7:40
  so
• 7:41
  every
• 7:41
  day
• 7:41
  that
• 7:42
  we
• 7:42
  get
• 7:42
  to
• 7:42
  take
• 7:43
  friction
• 7:43
  out
• 7:43
  of
• 7:43
  a
• 7:44
  member's
• 7:44
  life,
• 7:44
  we
• 7:44
  give
• 7:44
  them
• 7:45
  back
• 7:45
  time,
• 7:46
  which
• 7:46
  is
• 7:47
  really
• 7:47
  exciting
• 7:47
  because
• 7:47
  that's
• 7:48
  the
• 7:48
  thing
• 7:48
  they
• 7:48
  most
• 7:49
  want.
• 7:49
  And
• 7:50
  so
• 7:50
  what
• 7:50
  we
• 7:51
  decided
• 7:52
  years
• 7:52
  ago
• 7:52
  was
• 7:53
  we
• 7:53
  needed
• 7:53
  to
• 7:53
  go
• 7:53
  on
• 7:53
  a
• 7:54
  journey
• 7:54
  of
• 7:56
  innovation
• 7:57
  to
• 7:57
  solve
• 7:57
  our
• 7:57
  members
• 7:58
  problems.
• 7:59
  So
• 7:59
  the
• 7:59
  first
• 8:00
  thing
• 8:00
  we
• 8:00
  did
• 8:00
  was
• 8:00
  scan
• 8:00
  and
• 8:00
  go.
• 8:01
  Scan
• 8:01
  and
• 8:01
  go
• 8:02
  was
• 8:02
  the
• 8:02
  ability
• 8:03
  for
• 8:03
  people
• 8:03
  to
• 8:03
  just
• 8:04
  take
• 8:04
  control
• 8:04
  of
• 8:05
  their
• 8:05
  own
• 8:05
  shopping
• 8:06
  and,
• 8:07
  and.
• 8:07
  But
• 8:08
  members
• 8:08
  told
• 8:08
  us
• 8:08
  that
• 8:09
  we
• 8:09
  don't
• 8:09
  want
• 8:09
  any
• 8:09
  friction
• 8:10
  in
• 8:10
  our
• 8:10
  lives,
• 8:10
  and
• 8:11
  we've
• 8:11
  got
• 8:11
  friction
• 8:12
  in
• 8:12
  other
• 8:13
  environments
• 8:14
  where
• 8:14
  we
• 8:15
  have
• 8:15
  to
• 8:16
  scan
• 8:17
  our
• 8:17
  way
• 8:17
  into
• 8:17
  a
• 8:17
  club,
• 8:18
  we
• 8:18
  have
• 8:18
  to
• 8:19
  stand
• 8:19
  at
• 8:19
  a
• 8:20
  checkout,
• 8:20
  we
• 8:20
  have
• 8:20
  to
• 8:21
  scan
• 8:21
  on
• 8:21
  the
• 8:21
  way
• 8:22
  out.
• 8:22
  And
• 8:23
  our
• 8:23
  job
• 8:23
  is
• 8:24
  to
• 8:24
  say
• 8:24
  no.
• 8:24
  We
• 8:24
  want
• 8:25
  to
• 8:25
  give
• 8:25
  you
• 8:25
  great
• 8:25
  items
• 8:25
  and
• 8:26
  great
• 8:26
  prices,
• 8:26
  but
• 8:26
  we
• 8:27
  also
• 8:27
  want
• 8:27
  to
• 8:27
  give
• 8:27
  you
• 8:27
  great
• 8:28
  experiences.
• 8:29
  And
• 8:29
  so
• 8:30
  over
• 8:31
  the
• 8:31
  years,
• 8:32
  we've
• 8:32
  learned
• 8:32
  a
• 8:33
  lot
• 8:33
  about
• 8:33
  computer
• 8:33
  vision.
• 8:35
  Computer
• 8:35
  vision
• 8:35
  is
• 8:36
  something
• 8:36
  that
• 8:36
  if
• 8:36
  you
• 8:36
  can
• 8:36
  get
• 8:37
  it
• 8:37
  right,
• 8:37
  you
• 8:38
  can
• 8:38
  really
• 8:38
  give
• 8:39
  joy
• 8:39
  to
• 8:40
  a
• 8:40
  lot
• 8:40
  of
• 8:40
  customers
• 8:41
  and
• 8:41
  a
• 8:41
  lot
• 8:41
  of
• 8:41
  members
• 8:42
  by
• 8:42
  taking
• 8:42
  friction
• 8:43
  out
• 8:43
  of
• 8:43
  their
• 8:43
  lives.
• 8:43
  And
• 8:43
  I'm
• 8:43
  going
• 8:44
  to
• 8:44
  give
• 8:44
  you
• 8:44
  an
• 8:44
  example.
• 8:45
  So
• 8:45
  if
• 8:46
  you,
• 8:48
  if
• 8:49
  you
• 8:49
  do
• 8:49
  some
• 8:49
  shopping
• 8:50
  and
• 8:50
  you
• 8:50
  buy
• 8:50
  30,
• 8:51
  40
• 8:51
  items,
• 8:52
  if
• 8:52
  you're
• 8:52
  queuing
• 8:53
  at
• 8:53
  the
• 8:53
  checkout,
• 8:54
  that
• 8:54
  it's
• 8:55
  just
• 8:55
  not
• 8:55
  a
• 8:55
  joyous
• 8:56
  experience.
• 8:57
  No,
• 8:57
  it's
• 8:57
  not.
• 8:57
  It
• 8:58
  just
• 8:58
  isn't.
• 8:58
  No.
• 8:59
  If
• 8:59
  you're
• 8:59
  walking
• 8:59
  around
• 8:59
  and
• 9:00
  scanning
• 9:00
  items
• 9:01
  yourself,
• 9:01
  you
• 9:01
  can
• 9:01
  also
• 9:01
  see
• 9:02
  what
• 9:02
  those
• 9:02
  items
• 9:03
  are
• 9:03
  all
• 9:03
  about.
• 9:03
  You
• 9:03
  can
• 9:04
  investigate
• 9:04
  them
• 9:04
  as
• 9:04
  you're
• 9:05
  walking
• 9:05
  around.
• 9:06
  And
• 9:06
  then
• 9:07
  once
• 9:07
  you're
• 9:07
  done,
• 9:07
  you
• 9:07
  just
• 9:08
  check
• 9:08
  out
• 9:08
  on
• 9:08
  your
• 9:09
  phone,
• 9:09
  you
• 9:09
  just
• 9:09
  swipe
• 9:10
  right.
• 9:11
  Yeah.
• 9:12
  And
• 9:13
  then
• 9:13
  you
• 9:13
  walk
• 9:13
  to,
• 9:14
  you
• 9:14
  just
• 9:14
  walk
• 9:14
  to
• 9:14
  these
• 9:15
  arches
• 9:15
  and
• 9:15
  there's
• 9:16
  nobody
• 9:16
  there
• 9:16
  other
• 9:17
  than
• 9:17
  nobody
• 9:17
  there
• 9:17
  checking
• 9:18
  you.
• 9:18
  Because
• 9:19
  what
• 9:19
  the
• 9:19
  computer
• 9:20
  vision
• 9:20
  does,
• 9:20
  it
• 9:20
  says,
• 9:20
  let's
• 9:21
  take
• 9:21
  a
• 9:21
  look
• 9:21
  at
• 9:21
  all
• 9:21
  the
• 9:21
  receipts
• 9:22
  out
• 9:22
  there.
• 9:22
  Let's
• 9:23
  take
• 9:23
  a
• 9:24
  look
• 9:24
  at
• 9:24
  all
• 9:24
  of
• 9:24
  the
• 9:24
  items
• 9:24
  on
• 9:25
  your
• 9:25
  basket,
• 9:25
  there's
• 9:25
  no
• 9:25
  face
• 9:26
  check,
• 9:26
  there's
• 9:26
  no
• 9:26
  biometrics.
• 9:27
  It
• 9:27
  just
• 9:28
  looks
• 9:28
  at
• 9:28
  what's
• 9:28
  in
• 9:28
  your
• 9:28
  basket,
• 9:29
  and
• 9:29
  it
• 9:29
  compares
• 9:30
  that
• 9:30
  to
• 9:30
  all
• 9:30
  the
• 9:30
  receipts
• 9:31
  that
• 9:31
  are
• 9:31
  outstanding.
• 9:32
  And
• 9:32
  as
• 9:32
  long
• 9:32
  as
• 9:32
  it
• 9:32
  can
• 9:32
  compare
• 9:33
  the
• 9:33
  two
• 9:33
  and
• 9:33
  see
• 9:33
  everything
• 9:34
  in
• 9:34
  your
• 9:34
  basket,
• 9:35
  it
• 9:35
  gives
• 9:35
  the
• 9:35
  validation
• 9:36
  that
• 9:36
  you're
• 9:36
  good
• 9:36
  to
• 9:36
  go.
• 9:37
  And
• 9:37
  so
• 9:37
  then
• 9:37
  the
• 9:38
  members
• 9:38
  job
• 9:39
  is
• 9:39
  to
• 9:39
  just
• 9:39
  walk
• 9:39
  out
• 9:40
  and
• 9:40
  feel
• 9:40
  good
• 9:40
  about
• 9:40
  Sam's
• 9:41
  club.
• 9:42
  Now,
• 9:42
  that
• 9:42
  didn't
• 9:42
  happen
• 9:43
  overnight.
• 9:43
  No.
• 9:44
  Like,
• 9:44
  we
• 9:44
  needed
• 9:44
  to
• 9:45
  do
• 9:45
  a
• 9:45
  lot
• 9:45
  of
• 9:45
  work
• 9:46
  on
• 9:46
  the
• 9:46
  engineering
• 9:47
  and
• 9:47
  on
• 9:47
  the.
• 9:47
  On
• 9:48
  the
• 9:48
  computer
• 9:48
  vision
• 9:49
  in
• 9:49
  the
• 9:49
  background.
• 9:51
  And
• 9:51
  the
• 9:52
  reason
• 9:52
  we
• 9:52
  got
• 9:52
  there
• 9:53
  was
• 9:54
  we
• 9:54
  did
• 9:54
  a
• 9:54
  lot
• 9:54
  of
• 9:54
  work
• 9:55
  in
• 9:55
  the
• 9:55
  back
• 9:55
  end
• 9:56
  on
• 9:56
  the
• 9:56
  associates
• 9:57
  work.
• 9:58
  Okay.
• 9:58
  Because
• 9:59
  you
• 9:59
  can't
• 9:59
  give
• 9:59
  all
• 10:00
  of
• 10:00
  these
• 10:00
  exciting
• 10:00
  experiences
• 10:01
  to
• 10:01
  members
• 10:02
  without
• 10:02
  sorting
• 10:03
  what
• 10:03
  the
• 10:03
  associates
• 10:04
  are
• 10:04
  doing
• 10:04
  and
• 10:04
  taking
• 10:04
  friction
• 10:05
  out
• 10:05
  of
• 10:05
  their
• 10:05
  life
• 10:06
  and
• 10:06
  taking
• 10:06
  mundane
• 10:07
  tasks
• 10:07
  out
• 10:07
  of
• 10:07
  their
• 10:08
  life.
• 10:09
  And
• 10:09
  so
• 10:10
  we
• 10:10
  started
• 10:10
  a
• 10:11
  long
• 10:11
  time
• 10:11
  ago
• 10:11
  with
• 10:12
  this
• 10:12
  computer
• 10:12
  vision
• 10:13
  journey
• 10:13
  with
• 10:14
  our
• 10:14
  associates
• 10:14
  work
• 10:15
  with
• 10:15
  inventory
• 10:16
  management.
• 10:17
  And
• 10:17
  so
• 10:17
  what
• 10:17
  we've
• 10:18
  got
• 10:18
  is
• 10:18
  we've
• 10:18
  got
• 10:18
  these
• 10:18
  floor
• 10:18
  scrubbers.
• 10:19
  Right.
• 10:20
  That
• 10:20
  go
• 10:20
  around
• 10:20
  the
• 10:21
  club.
• 10:21
  Oh,
• 10:21
  yeah.
• 10:21
  I.
• 10:22
  And
• 10:22
  they
• 10:22
  take
• 10:22
  23
• 10:23
  and
• 10:23
  a
• 10:23
  half
• 10:23
  million
• 10:24
  pictures
• 10:24
  a
• 10:24
  day
• 10:25
  of
• 10:25
  what
• 10:25
  inventory
• 10:26
  we've
• 10:26
  got
• 10:26
  up
• 10:26
  in
• 10:26
  the
• 10:26
  steel
• 10:27
  and
• 10:27
  on
• 10:27
  the
• 10:27
  shop
• 10:27
  floor.
• 10:28
  And
• 10:28
  so
• 10:29
  we
• 10:29
  know
• 10:29
  what
• 10:29
  everything
• 10:29
  looks
• 10:30
  like.
• 10:30
  We
• 10:30
  know
• 10:30
  where
• 10:30
  everything
• 10:31
  is.
• 10:31
  And
• 10:31
  we've
• 10:32
  taken
• 10:32
  100
• 10:32
  million
• 10:33
  tasks
• 10:33
  out
• 10:33
  of
• 10:34
  our
• 10:34
  associates
• 10:34
  hands.
• 10:35
  And
• 10:35
  so
• 10:35
  they
• 10:35
  get
• 10:36
  to.
• 10:36
  They
• 10:36
  get
• 10:36
  to
• 10:36
  do
• 10:37
  two
• 10:37
  things.
• 10:37
  One
• 10:37
  is
• 10:37
  they
• 10:37
  have
• 10:38
  a
• 10:38
  better
• 10:38
  life
• 10:38
  because
• 10:39
  they
• 10:39
  don't
• 10:39
  have
• 10:39
  all
• 10:39
  this
• 10:39
  mundane
• 10:40
  work.
• 10:40
  And
• 10:41
  the
• 10:41
  second
• 10:41
  thing
• 10:41
  they
• 10:41
  do
• 10:41
  is
• 10:41
  they
• 10:42
  get
• 10:42
  to
• 10:42
  invest
• 10:42
  time
• 10:43
  in
• 10:44
  the
• 10:44
  members
• 10:45
  by
• 10:45
  giving
• 10:46
  them
• 10:46
  an
• 10:46
  elevated
• 10:46
  experience,
• 10:47
  by
• 10:47
  helping
• 10:47
  them
• 10:48
  out
• 10:48
  with
• 10:48
  their
• 10:48
  problems.
• 10:49
  Right.
• 10:49
  And
• 10:50
  so.
• 10:50
  So
• 10:50
  that's.
• 10:51
  So
• 10:51
  basically,
• 10:51
  if
• 10:52
  I
• 10:52
  say
• 10:52
  what,
• 10:52
  wrap.
• 10:52
  Up
• 10:52
  what
• 10:52
  you
• 10:53
  said.
• 10:53
  In
• 10:53
  a
• 10:53
  nutshell,
• 10:53
  you're
• 10:53
  taking
• 10:54
  all
• 10:54
  this
• 10:54
  information
• 10:55
  that
• 10:55
  you're
• 10:55
  getting
• 10:56
  by
• 10:56
  way
• 10:56
  of
• 10:56
  the
• 10:56
  scan
• 10:57
  and
• 10:57
  go
• 10:57
  application,
• 10:57
  the
• 10:58
  computer
• 10:58
  vision,
• 10:58
  where
• 10:59
  it's
• 10:59
  implementing
• 10:59
  the
• 10:59
  store
• 10:59
  and
• 11:00
  it's
• 11:00
  correlating
• 11:00
  it
• 11:00
  together.
• 11:01
  Yeah.
• 11:01
  To
• 11:01
  provide
• 11:02
  the
• 11:02
  shopper
• 11:03
  with
• 11:03
  the
• 11:03
  best
• 11:03
  experience
• 11:04
  they
• 11:04
  can.
• 11:04
  And
• 11:04
  you
• 11:05
  guys
• 11:05
  are
• 11:05
  taking
• 11:05
  that
• 11:06
  to
• 11:06
  the
• 11:06
  next
• 11:06
  level.
• 11:07
  And
• 11:07
  I
• 11:07
  think
• 11:07
  it's
• 11:07
  Grapevine.
• 11:08
  Grapevine.
• 11:08
  Grapevine,
• 11:09
  Texas.
• 11:09
  And
• 11:10
  when
• 11:10
  does
• 11:10
  the
• 11:10
  store
• 11:10
  open?
• 11:11
  Yeah,
• 11:11
  so
• 11:11
  we've
• 11:11
  got
• 11:11
  this
• 11:11
  club
• 11:12
  at
• 11:12
  Grapevine
• 11:12
  in
• 11:13
  Texas,
• 11:13
  just
• 11:13
  near
• 11:13
  DFW.
• 11:14
  It's
• 11:15
  going
• 11:15
  to
• 11:15
  open
• 11:15
  next
• 11:15
  week
• 11:16
  on
• 11:16
  the
• 11:16
  17th,
• 11:17
  and
• 11:17
  it
• 11:17
  brings
• 11:17
  together
• 11:19
  what
• 11:19
  the
• 11:19
  future
• 11:19
  should
• 11:20
  look
• 11:20
  like
• 11:20
  for
• 11:20
  Sam's
• 11:20
  club.
• 11:21
  Okay,
• 11:21
  so
• 11:22
  you've
• 11:22
  already
• 11:23
  paint
• 11:23
  the
• 11:23
  picture,
• 11:23
  my
• 11:23
  friend.
• 11:24
  Yes,
• 11:24
  paint
• 11:24
  the
• 11:24
  picture.
• 11:24
  You're
• 11:25
  going
• 11:25
  to
• 11:25
  walk
• 11:25
  into
• 11:25
  this
• 11:25
  club,
• 11:26
  and
• 11:26
  it's
• 11:26
  a
• 11:26
  fully
• 11:27
  digital
• 11:28
  experience.
• 11:29
  So
• 11:29
  you
• 11:29
  walk
• 11:29
  in,
• 11:30
  and
• 11:31
  the
• 11:31
  first
• 11:31
  thing
• 11:31
  you're
• 11:32
  going
• 11:32
  to
• 11:32
  notice
• 11:32
  on
• 11:32
  your
• 11:32
  left
• 11:33
  hand
• 11:33
  side
• 11:33
  is
• 11:34
  there
• 11:34
  are
• 11:34
  no
• 11:34
  registers.
• 11:36
  So
• 11:37
  we
• 11:37
  expect
• 11:37
  100%
• 11:39
  digital
• 11:39
  engagement.
• 11:40
  Wow.
• 11:41
  In
• 11:41
  that
• 11:41
  club,
• 11:41
  which
• 11:41
  means
• 11:42
  everyone's
• 11:42
  shopping,
• 11:42
  scan
• 11:42
  and
• 11:43
  go,
• 11:43
  and
• 11:43
  it
• 11:43
  means
• 11:43
  everyone's
• 11:44
  walking
• 11:44
  through
• 11:44
  those
• 11:44
  arches.
• 11:45
  Now,
• 11:46
  we're
• 11:46
  going
• 11:46
  to
• 11:46
  have
• 11:46
  lots
• 11:47
  of
• 11:47
  associates
• 11:47
  there
• 11:47
  helping
• 11:48
  people.
• 11:48
  Right.
• 11:49
  Because,
• 11:49
  you
• 11:49
  know,
• 11:49
  whilst
• 11:49
  we've
• 11:49
  got
• 11:50
  a
• 11:50
  lot
• 11:50
  of
• 11:50
  people
• 11:50
  that
• 11:51
  are
• 11:51
  digitally
• 11:51
  engaged,
• 11:51
  there's
• 11:52
  going
• 11:52
  to
• 11:52
  be
• 11:52
  some
• 11:52
  people
• 11:52
  that
• 11:53
  we
• 11:53
  just
• 11:53
  got
• 11:53
  to
• 11:53
  help
• 11:53
  them
• 11:54
  get
• 11:54
  on
• 11:54
  that
• 11:54
  journey,
• 11:55
  but
• 11:55
  there's
• 11:55
  a
• 11:55
  lot
• 11:55
  more
• 11:56
  than
• 11:56
  that.
• 11:56
  So
• 11:57
  because
• 11:57
  you
• 11:57
  don't
• 11:57
  have
• 11:57
  registers,
• 11:58
  you
• 11:58
  have
• 11:58
  space
• 11:58
  where
• 11:59
  the
• 11:59
  registers
• 11:59
  used
• 11:59
  to
• 11:59
  be.
• 12:00
  We're
• 12:00
  going
• 12:00
  to
• 12:00
  have
• 12:00
  some
• 12:01
  amazing
• 12:01
  online
• 12:02
  to
• 12:02
  offline
• 12:02
  experiences.
• 12:03
  Big
• 12:03
  things
• 12:04
  that
• 12:04
  you
• 12:04
  can
• 12:04
  buy
• 12:04
  online
• 12:05
  where
• 12:05
  you
• 12:05
  can
• 12:05
  interact
• 12:06
  with
• 12:06
  those
• 12:06
  items,
• 12:07
  you
• 12:07
  can
• 12:07
  order
• 12:07
  them
• 12:07
  online.
• 12:08
  Right.
• 12:08
  That's
• 12:08
  really
• 12:09
  exciting.
• 12:09
  We
• 12:09
  call.
• 12:10
  You
• 12:10
  can
• 12:10
  do
• 12:10
  that
• 12:10
  on
• 12:10
  the
• 12:11
  app.
• 12:11
  Right?
• 12:11
  You
• 12:11
  can
• 12:11
  do
• 12:12
  all
• 12:12
  of
• 12:12
  that
• 12:12
  on.
• 12:12
  The
• 12:12
  app
• 12:12
  where
• 12:13
  you're
• 12:13
  going
• 12:13
  to
• 12:13
  order.
• 12:13
  Exactly.
• 12:14
  So
• 12:14
  that's
• 12:15
  exciting.
• 12:15
  We've
• 12:15
  got
• 12:16
  a
• 12:16
  lot
• 12:16
  of
• 12:16
  space
• 12:17
  dedicated
• 12:17
  to
• 12:17
  online
• 12:18
  pickup
• 12:18
  and
• 12:18
  online
• 12:19
  fulfillment.
• 12:19
  We've
• 12:19
  got
• 12:19
  six
• 12:20
  and
• 12:20
  a
• 12:20
  half
• 12:20
  thousand
• 12:20
  square
• 12:21
  feet
• 12:21
  of
• 12:22
  space
• 12:23
  where
• 12:23
  our
• 12:23
  associates
• 12:24
  can
• 12:24
  pick
• 12:24
  orders,
• 12:25
  they
• 12:26
  can
• 12:26
  get
• 12:27
  ready,
• 12:27
  stage
• 12:27
  the
• 12:28
  orders
• 12:28
  ready
• 12:28
  for
• 12:28
  pickup.
• 12:29
  So
• 12:29
  we
• 12:29
  expect
• 12:29
  the
• 12:30
  online
• 12:31
  pickup
• 12:31
  and
• 12:31
  delivery
• 12:32
  to
• 12:32
  be
• 12:32
  huge
• 12:32
  there.
• 12:33
  Right,
• 12:34
  great
• 12:34
  point.
• 12:35
  We've
• 12:35
  got
• 12:35
  some
• 12:36
  really
• 12:36
  cool
• 12:36
  innovations
• 12:37
  that
• 12:37
  only
• 12:38
  a
• 12:38
  retailer
• 12:38
  would
• 12:38
  care
• 12:39
  about.
• 12:39
  Maybe
• 12:39
  like
• 12:40
  more
• 12:40
  refrigeration
• 12:41
  space.
• 12:42
  We've
• 12:42
  got
• 12:43
  some
• 12:43
  cool
• 12:43
  innovations
• 12:44
  in
• 12:44
  our
• 12:44
  fresh
• 12:45
  area,
• 12:45
  like
• 12:45
  a
• 12:45
  big
• 12:45
  sushi
• 12:46
  island,
• 12:46
  which
• 12:47
  we're
• 12:47
  really
• 12:47
  excited
• 12:47
  about.
• 12:48
  People
• 12:48
  love
• 12:48
  sushi.
• 12:49
  And
• 12:50
  by
• 12:50
  the
• 12:50
  way,
• 12:50
  it's
• 12:50
  also
• 12:51
  really
• 12:51
  exciting
• 12:51
  to
• 12:52
  be
• 12:52
  able
• 12:52
  to
• 12:52
  connect
• 12:53
  with
• 12:53
  the
• 12:54
  community.
• 12:55
  So
• 12:55
  as
• 12:55
  you
• 12:56
  walk
• 12:56
  in
• 12:56
  on
• 12:56
  your
• 12:56
  right
• 12:56
  hand
• 12:57
  side,
• 12:57
  there's
• 12:57
  a
• 12:57
  huge
• 12:58
  big
• 12:59
  picture
• 13:00
  that's
• 13:00
  been
• 13:01
  painted
• 13:01
  of
• 13:02
  the
• 13:02
  community
• 13:02
  by
• 13:02
  a
• 13:03
  local
• 13:03
  artist.
• 13:04
  So
• 13:04
  we
• 13:04
  just
• 13:04
  feel
• 13:04
  like
• 13:05
  this
• 13:05
  connection
• 13:05
  with
• 13:05
  the
• 13:05
  community
• 13:06
  is
• 13:06
  something
• 13:06
  that's
• 13:06
  really
• 13:07
  elevated
• 13:07
  too.
• 13:08
  Well,
• 13:08
  I
• 13:09
  was
• 13:09
  just
• 13:09
  going
• 13:09
  to
• 13:09
  ask,
• 13:09
  you
• 13:10
  know,
• 13:10
  100%
• 13:11
  digital
• 13:11
  adoption
• 13:12
  in
• 13:12
  this
• 13:12
  one.
• 13:12
  All
• 13:13
  the
• 13:13
  other
• 13:13
  clubs
• 13:14
  are
• 13:14
  seeing
• 13:14
  a
• 13:14
  third
• 13:15
  of
• 13:16
  members
• 13:16
  using
• 13:17
  the
• 13:17
  app.
• 13:18
  I
• 13:18
  have
• 13:19
  to
• 13:19
  ask
• 13:19
  because
• 13:19
  I
• 13:19
  know
• 13:19
  that
• 13:19
  there's
• 13:20
  probably
• 13:20
  retailers
• 13:21
  and
• 13:21
  brands
• 13:22
  listening
• 13:22
  who
• 13:23
  are
• 13:23
  curious,
• 13:23
  like,
• 13:24
  how
• 13:25
  did
• 13:25
  you
• 13:25
  make
• 13:25
  that
• 13:25
  decision
• 13:26
  to
• 13:26
  go
• 13:27
  all
• 13:27
  in
• 13:27
  on
• 13:28
  100%
• 13:28
  digital
• 13:29
  for
• 13:29
  this
• 13:29
  one,
• 13:30
  knowing
• 13:30
  that
• 13:30
  it
• 13:30
  might
• 13:31
  alienate
• 13:31
  some
• 13:32
  consumers,
• 13:33
  but
• 13:33
  it's
• 13:33
  really
• 13:33
  the
• 13:34
  way
• 13:34
  of
• 13:34
  the
• 13:34
  future.
• 13:35
  It's
• 13:36
  really
• 13:36
  a
• 13:37
  good
• 13:37
  question.
• 13:38
  We
• 13:38
  are
• 13:38
  seeing
• 13:39
  rapid
• 13:39
  adoption
• 13:40
  of
• 13:41
  our
• 13:41
  scan
• 13:41
  and
• 13:42
  go
• 13:42
  and
• 13:42
  have
• 13:42
  just
• 13:42
  walk
• 13:42
  out
• 13:43
  anyway.
• 13:44
  And
• 13:44
  what
• 13:45
  we
• 13:45
  found
• 13:45
  is
• 13:45
  that
• 13:46
  just
• 13:46
  by
• 13:46
  listening
• 13:46
  to
• 13:46
  our
• 13:47
  members
• 13:47
  about
• 13:47
  what
• 13:48
  do
• 13:48
  they
• 13:48
  want
• 13:48
  us
• 13:48
  to
• 13:48
  do?
• 13:49
  And
• 13:49
  members
• 13:49
  are
• 13:50
  just
• 13:50
  saying
• 13:50
  that
• 13:50
  the
• 13:50
  less
• 13:50
  friction
• 13:51
  that
• 13:51
  I
• 13:51
  have
• 13:51
  in
• 13:51
  my
• 13:51
  life,
• 13:51
  the
• 13:51
  happier
• 13:52
  I
• 13:52
  am.
• 13:52
  The
• 13:53
  NP's
• 13:53
  when
• 13:53
  you
• 13:54
  use
• 13:54
  your
• 13:54
  scan
• 13:54
  and
• 13:55
  go
• 13:55
  and
• 13:55
  just
• 13:55
  walk
• 13:55
  out
• 13:56
  is
• 13:56
  off
• 13:56
  the
• 13:56
  charts.
• 13:58
  I
• 13:58
  think
• 13:58
  it's
• 13:58
  14%
• 14:00
  higher
• 14:00
  than
• 14:01
  before
• 14:01
  the
• 14:01
  scan
• 14:02
  and
• 14:02
  go
• 14:02
  arch.
• 14:02
  The
• 14:03
  just
• 14:03
  the
• 14:03
  exit
• 14:04
  arches
• 14:04
  were
• 14:04
  in
• 14:04
  place.
• 14:05
  Right.
• 14:06
  We're
• 14:06
  seeing
• 14:08
  64%.
• 14:09
  So
• 14:09
  just
• 14:09
  about
• 14:10
  two
• 14:10
  thirds
• 14:11
  of
• 14:11
  our
• 14:12
  members
• 14:13
  having
• 14:13
  frictionless
• 14:13
  exit
• 14:14
  just
• 14:14
  walking
• 14:15
  out.
• 14:15
  Wow.
• 14:15
  Okay.
• 14:16
  64%.
• 14:17
  And
• 14:17
  that's
• 14:17
  of
• 14:17
  all.
• 14:17
  That's
• 14:17
  not
• 14:18
  even.
• 14:18
  That's
• 14:19
  everywhere.
• 14:19
  Right.
• 14:19
  And,
• 14:20
  you
• 14:21
  know,
• 14:21
  we
• 14:22
  kind
• 14:22
  of
• 14:22
  love
• 14:23
  the
• 14:24
  renewal
• 14:25
  rate
• 14:25
  and
• 14:25
  the
• 14:25
  amount
• 14:25
  that
• 14:25
  people
• 14:26
  spend
• 14:26
  when
• 14:26
  they're
• 14:26
  digitally
• 14:27
  engaged,
• 14:27
  which
• 14:27
  is
• 14:27
  using
• 14:28
  all
• 14:28
  of
• 14:28
  this,
• 14:28
  significantly
• 14:29
  higher
• 14:30
  if
• 14:30
  you're
• 14:30
  a
• 14:30
  digitally
• 14:31
  engaged
• 14:31
  member.
• 14:32
  So
• 14:32
  that
• 14:32
  means
• 14:32
  you
• 14:32
  use
• 14:32
  scan
• 14:33
  and
• 14:33
  go.
• 14:33
  You
• 14:33
  walk
• 14:33
  through
• 14:34
  the
• 14:34
  arch
• 14:34
  and
• 14:34
  you
• 14:34
  shop
• 14:35
  online.
• 14:35
  You
• 14:36
  spend
• 14:36
  three
• 14:36
  times
• 14:37
  what
• 14:37
  a
• 14:38
  non
• 14:38
  digitally
• 14:38
  engaged
• 14:38
  member
• 14:39
  spends.
• 14:40
  So
• 14:40
  you're
• 14:40
  paying
• 14:40
  off
• 14:40
  the
• 14:41
  experience.
• 14:41
  Like
• 14:41
  the
• 14:41
  thesis
• 14:42
  maybe,
• 14:42
  of
• 14:42
  what
• 14:42
  you're
• 14:43
  saying
• 14:43
  is
• 14:43
  that,
• 14:44
  yes,
• 14:44
  it's
• 14:44
  maybe
• 14:45
  this
• 14:45
  first
• 14:45
  time
• 14:46
  that
• 14:46
  you're
• 14:46
  learning
• 14:46
  to
• 14:46
  use
• 14:47
  the
• 14:47
  app,
• 14:47
  but
• 14:48
  you're
• 14:48
  really
• 14:48
  unlocking
• 14:49
  a
• 14:49
  much
• 14:49
  more
• 14:50
  frictionless
• 14:50
  experience
• 14:51
  for
• 14:51
  you.
• 14:51
  And
• 14:52
  the
• 14:52
  members
• 14:52
  want
• 14:52
  it
• 14:53
  and
• 14:53
  when
• 14:54
  they
• 14:54
  use
• 14:54
  it
• 14:54
  and
• 14:55
  they
• 14:56
  never
• 14:56
  go
• 14:56
  back.
• 14:56
  Yeah.
• 14:57
  And
• 14:57
  what's
• 14:57
  really
• 14:57
  interesting
• 14:58
  is
• 14:58
  whether
• 14:58
  it's
• 14:58
  your
• 14:59
  Gen
• 14:59
  Z's
• 14:59
  all
• 15:00
  the
• 15:00
  way
• 15:00
  through
• 15:00
  to
• 15:00
  the
• 15:00
  greatest
• 15:01
  generation,
• 15:02
  whether
• 15:02
  it's
• 15:02
  the
• 15:02
  people
• 15:02
  that
• 15:03
  earn
• 15:03
  lease
• 15:03
  to
• 15:03
  the
• 15:03
  people
• 15:03
  that
• 15:04
  earn
• 15:04
  most,
• 15:04
  whether
• 15:04
  wherever
• 15:05
  you
• 15:05
  are
• 15:05
  geographically,
• 15:06
  everyone
• 15:06
  is
• 15:06
  involved
• 15:07
  in
• 15:07
  this.
• 15:07
  Right?
• 15:07
  Right.
• 15:08
  Those
• 15:08
  types
• 15:08
  of
• 15:08
  numbers,
• 15:09
  they
• 15:09
  must
• 15:09
  be,
• 15:09
  right?
• 15:10
  Yeah.
• 15:10
  So
• 15:10
  I'm
• 15:10
  curious,
• 15:10
  like,
• 15:11
  what's
• 15:11
  in
• 15:11
  the
• 15:11
  water
• 15:12
  at
• 15:12
  Sam's
• 15:12
  club?
• 15:12
  Like,
• 15:12
  what
• 15:13
  is
• 15:13
  the.
• 15:13
  What
• 15:13
  is
• 15:14
  in
• 15:14
  the
• 15:14
  water
• 15:14
  that
• 15:14
  makes
• 15:16
  you
• 15:16
  so
• 15:16
  unafraid
• 15:17
  to
• 15:18
  do
• 15:18
  these
• 15:18
  types
• 15:18
  of
• 15:18
  things?
• 15:19
  We
• 15:19
  were
• 15:19
  talking
• 15:19
  before
• 15:19
  we
• 15:19
  even
• 15:20
  got
• 15:20
  started.
• 15:20
  Like,
• 15:20
  you
• 15:20
  had
• 15:21
  Sam's
• 15:21
  club
• 15:21
  now,
• 15:21
  which
• 15:21
  was
• 15:21
  a
• 15:22
  scan
• 15:22
  and
• 15:22
  go
• 15:22
  only
• 15:22
  store
• 15:23
  for
• 15:23
  a
• 15:23
  while.
• 15:23
  It's
• 15:23
  still
• 15:24
  in
• 15:24
  existence
• 15:24
  now
• 15:25
  you're
• 15:25
  doing
• 15:25
  a
• 15:26
  checkout
• 15:26
  list
• 15:26
  store.
• 15:27
  So
• 15:27
  a
• 15:27
  cashier
• 15:27
  list
• 15:28
  store,
• 15:28
  so
• 15:28
  to
• 15:28
  speak,
• 15:29
  what
• 15:30
  gives
• 15:30
  you
• 15:30
  the
• 15:30
  confidence
• 15:31
  to
• 15:31
  do
• 15:31
  that
• 15:31
  and
• 15:32
  have
• 15:32
  the
• 15:32
  clairvoyance
• 15:33
  to
• 15:33
  say,
• 15:33
  you
• 15:34
  know
• 15:34
  what?
• 15:34
  This
• 15:34
  makes
• 15:34
  sense.
• 15:35
  This
• 15:35
  matters,
• 15:35
  and
• 15:35
  we're
• 15:35
  going
• 15:35
  to
• 15:35
  learn
• 15:36
  from
• 15:36
  it.
• 15:36
  Yeah.
• 15:37
  I
• 15:37
  think
• 15:38
  we
• 15:39
  are
• 15:39
  a
• 15:39
  people
• 15:40
  led,
• 15:41
  tech
• 15:41
  powered
• 15:42
  business.
• 15:42
  So
• 15:43
  if
• 15:43
  you're
• 15:43
  grounded
• 15:43
  in
• 15:44
  solving
• 15:44
  people's
• 15:44
  problems
• 15:45
  and
• 15:46
  you're
• 15:46
  listening
• 15:46
  to
• 15:46
  them,
• 15:47
  it
• 15:47
  gives
• 15:47
  you
• 15:47
  a
• 15:47
  lot
• 15:48
  of
• 15:48
  confidence
• 15:48
  for
• 15:49
  making
• 15:49
  changes.
• 15:50
  The
• 15:50
  second
• 15:51
  thing
• 15:51
  is
• 15:52
  it's
• 15:52
  okay
• 15:53
  to
• 15:53
  just
• 15:53
  fail
• 15:54
  as
• 15:54
  long
• 15:55
  as
• 15:55
  you're
• 15:55
  learning.
• 15:56
  So
• 15:56
  Sam's
• 15:56
  now,
• 15:57
  which
• 15:57
  was
• 15:57
  our
• 15:58
  original
• 15:58
  store
• 15:59
  innovation
• 15:59
  club,
• 16:00
  which
• 16:00
  is
• 16:00
  still
• 16:00
  there
• 16:00
  and
• 16:01
  still
• 16:01
  innovating,
• 16:02
  a
• 16:02
  lot
• 16:03
  of
• 16:03
  what
• 16:03
  we're
• 16:03
  seeing
• 16:03
  today,
• 16:03
  including
• 16:04
  scan
• 16:04
  and
• 16:04
  go,
• 16:04
  including
• 16:05
  the
• 16:05
  exit
• 16:05
  arches,
• 16:05
  and
• 16:05
  including
• 16:06
  all
• 16:06
  of
• 16:06
  the
• 16:06
  work
• 16:06
  that's
• 16:07
  made
• 16:07
  our
• 16:07
  associates
• 16:08
  lives
• 16:08
  better.
• 16:08
  That
• 16:08
  all
• 16:09
  started
• 16:09
  there,
• 16:10
  but
• 16:10
  we
• 16:10
  might
• 16:10
  have
• 16:10
  had
• 16:10
  a
• 16:11
  hundred
• 16:11
  things
• 16:11
  that
• 16:11
  didn't
• 16:11
  work,
• 16:12
  but
• 16:12
  every
• 16:13
  single
• 16:13
  time,
• 16:13
  we
• 16:13
  just
• 16:13
  learned.
• 16:14
  And
• 16:14
  we
• 16:14
  learned
• 16:14
  to
• 16:14
  move
• 16:14
  fast.
• 16:15
  Right?
• 16:15
  Sam's
• 16:16
  club
• 16:16
  has
• 16:16
  always
• 16:16
  been
• 16:17
  the
• 16:17
  sort
• 16:17
  of
• 16:17
  tip
• 16:17
  of
• 16:17
  the
• 16:18
  spear
• 16:18
  on
• 16:18
  innovation
• 16:19
  within
• 16:20
  Walmart,
• 16:20
  and
• 16:20
  it's
• 16:20
  certainly
• 16:21
  going
• 16:21
  to
• 16:21
  continue
• 16:21
  that
• 16:21
  way.
• 16:22
  Well,
• 16:23
  Chris,
• 16:23
  as
• 16:24
  we
• 16:24
  close
• 16:24
  out
• 16:24
  this
• 16:25
  conversation
• 16:26
  and
• 16:26
  we
• 16:26
  think
• 16:27
  about
• 16:27
  what
• 16:27
  you
• 16:27
  have
• 16:28
  in
• 16:28
  store
• 16:28
  for
• 16:28
  the
• 16:28
  rest
• 16:28
  of
• 16:29
  2024
• 16:30
  and
• 16:30
  in
• 16:30
  your
• 16:30
  role
• 16:31
  for
• 16:31
  2025,
• 16:32
  what
• 16:33
  else
• 16:33
  are
• 16:33
  you
• 16:33
  excited
• 16:33
  about
• 16:34
  besides
• 16:34
  the
• 16:34
  prismatic,
• 16:35
  the
• 16:35
  uber
• 16:36
  prismatic
• 16:36
  Christmas
• 16:37
  in
• 16:37
  a
• 16:37
  box
• 16:38
  display
• 16:38
  that
• 16:38
  I
• 16:39
  can
• 16:39
  go
• 16:39
  get
• 16:39
  right
• 16:39
  now?
• 16:40
  You
• 16:40
  know,
• 16:40
  it's.
• 16:41
  Yeah,
• 16:41
  I
• 16:41
  mean,
• 16:41
  I
• 16:41
  do
• 16:42
  love
• 16:42
  that.
• 16:42
  And
• 16:42
  you
• 16:42
  should
• 16:42
  go
• 16:42
  and
• 16:42
  get
• 16:43
  it.
• 16:44
  You've
• 16:44
  done
• 16:45
  as
• 16:45
  soon
• 16:45
  as
• 16:45
  you
• 16:46
  can.
• 16:46
  While
• 16:46
  supplies
• 16:47
  left,
• 16:47
  while
• 16:47
  supplying.
• 16:47
  I
• 16:48
  gotta
• 16:48
  open
• 16:48
  my
• 16:48
  app
• 16:48
  and
• 16:49
  order
• 16:49
  it
• 16:49
  right
• 16:49
  now
• 16:49
  for
• 16:49
  pickup
• 16:50
  when
• 16:50
  I
• 16:50
  get
• 16:50
  home.
• 16:50
  Yes.
• 16:50
  I
• 16:50
  mean,
• 16:51
  you
• 16:51
  can.
• 16:51
  You
• 16:51
  can.
• 16:52
  You
• 16:52
  will
• 16:52
  continue
• 16:52
  to
• 16:53
  see
• 16:53
  a
• 16:53
  steady
• 16:53
  stream
• 16:54
  of
• 16:54
  innovation
• 16:54
  with
• 16:55
  digital
• 16:55
  engagement
• 16:56
  with
• 16:56
  members,
• 16:57
  Mark,
• 16:58
  and
• 16:58
  with
• 16:59
  a
• 16:59
  lot
• 16:59
  of
• 16:59
  the
• 16:59
  work
• 17:00
  we're
• 17:00
  doing
• 17:00
  on,
• 17:01
  on
• 17:01
  the
• 17:01
  elevated
• 17:02
  associate
• 17:03
  and
• 17:03
  member
• 17:03
  experience.
• 17:04
  But
• 17:06
  I
• 17:06
  think
• 17:07
  what
• 17:07
  I'm
• 17:08
  most
• 17:08
  excited
• 17:08
  about
• 17:08
  in
• 17:09
  the
• 17:09
  next
• 17:09
  few
• 17:09
  months.
• 17:09
  Yeah.
• 17:10
  It's
• 17:10
  just
• 17:10
  the
• 17:10
  joy
• 17:11
  that
• 17:11
  we're
• 17:11
  going
• 17:11
  to
• 17:11
  be
• 17:11
  bringing
• 17:12
  to
• 17:13
  our
• 17:13
  members.
• 17:14
  Right.
• 17:14
  The
• 17:15
  items
• 17:15
  that
• 17:15
  we're
• 17:15
  selling
• 17:17
  are
• 17:17
  ready
• 17:18
  for.
• 17:18
  I
• 17:18
  mean,
• 17:19
  you
• 17:19
  know,
• 17:20
  we
• 17:20
  are
• 17:21
  excited
• 17:21
  about
• 17:21
  giving
• 17:22
  a
• 17:23
  high
• 17:23
  quality
• 17:23
  Christmas.
• 17:24
  And
• 17:24
  so
• 17:25
  let
• 17:25
  me
• 17:25
  just
• 17:25
  talk
• 17:25
  about
• 17:25
  one
• 17:25
  of
• 17:26
  them,
• 17:26
  which
• 17:26
  is
• 17:26
  a
• 17:26
  Thanksgiving
• 17:26
  dinner.
• 17:27
  Okay?
• 17:27
  So
• 17:28
  we've
• 17:28
  got
• 17:29
  a
• 17:29
  $100
• 17:30
  Thanksgiving
• 17:31
  dinner
• 17:31
  to
• 17:31
  feed
• 17:32
  ten
• 17:32
  people,
• 17:33
  and
• 17:33
  this
• 17:33
  is
• 17:34
  like,
• 17:34
  it's
• 17:34
  an
• 17:34
  elevated
• 17:35
  experience.
• 17:36
  This
• 17:36
  is
• 17:36
  not
• 17:36
  $100
• 17:37
  for
• 17:37
  ten
• 17:37
  people.
• 17:38
  And,
• 17:38
  you
• 17:39
  know,
• 17:39
  it's
• 17:39
  kind
• 17:39
  of
• 17:39
  good
• 17:39
  enough.
• 17:40
  This
• 17:40
  is
• 17:40
  like
• 17:41
  an
• 17:41
  amazing
• 17:41
  turkey.
• 17:42
  Great
• 17:43
  stuffing,
• 17:43
  great
• 17:44
  veggies,
• 17:44
  a
• 17:45
  great
• 17:45
  dessert.
• 17:46
  I
• 17:46
  mean,
• 17:46
  all
• 17:46
  the
• 17:46
  things
• 17:47
  that
• 17:47
  you
• 17:47
  want
• 17:47
  to
• 17:47
  be
• 17:47
  part
• 17:48
  of
• 17:48
  your
• 17:48
  Thanksgiving,
• 17:48
  and
• 17:49
  it's
• 17:49
  all
• 17:49
  for
• 17:49
  under
• 17:50
  a
• 17:50
  $100.
• 17:50
  So,
• 17:51
  you
• 17:51
  know,
• 17:52
  if
• 17:52
  there
• 17:52
  was
• 17:52
  ever
• 17:52
  a
• 17:53
  reason
• 17:53
  to
• 17:53
  be
• 17:53
  a
• 17:53
  member
• 17:53
  of
• 17:53
  Sam's
• 17:54
  club,
• 17:54
  that
• 17:54
  would
• 17:54
  be
• 17:54
  one
• 17:54
  of
• 17:54
  them.
• 17:55
  Right?
• 17:55
  Wow.
• 17:56
  It's
• 17:57
  very
• 17:57
  convincing,
• 17:57
  actually.
• 17:58
  It's
• 17:58
  really
• 17:58
  good.
• 17:59
  You
• 17:59
  should
• 17:59
  try
• 17:59
  it.
• 17:59
  Yes,
• 18:00
  I
• 18:00
  think
• 18:00
  I
• 18:00
  might.
• 18:00
  I
• 18:00
  think
• 18:00
  I
• 18:01
  might
• 18:01
  do
• 18:01
  that.
• 18:01
  Well,
• 18:02
  Chris,
• 18:02
  thank
• 18:02
  you
• 18:02
  so
• 18:03
  much
• 18:03
  for
• 18:03
  stopping
• 18:03
  by
• 18:03
  and
• 18:03
  spending
• 18:04
  time
• 18:04
  with
• 18:04
  us
• 18:04
  today.
• 18:05
  Again,
• 18:05
  Chris
• 18:06
  Nicholas,
• 18:06
  the
• 18:06
  president
• 18:06
  and
• 18:07
  CEO
• 18:07
  of
• 18:07
  Sam's
• 18:07
  club.
• 18:08
  Thanks
• 18:08
  to
• 18:08
  the
• 18:08
  fusion
• 18:09
  group
• 18:09
  for
• 18:09
  supporting
• 18:09
  our
• 18:10
  work
• 18:10
  here
• 18:10
  today.
• 18:10
  Come
• 18:11
  on
• 18:11
  by.
• 18:11
  We're
• 18:11
  going
• 18:11
  to
• 18:11
  be
• 18:11
  here
• 18:12
  all
• 18:12
  day
• 18:12
  doing
• 18:12
  interviews
• 18:13
  with
• 18:13
  all
• 18:13
  kinds
• 18:13
  of
• 18:13
  retail
• 18:14
  executives.
• 18:14
  We're
• 18:14
  in
• 18:14
  booth
• 18:15
  a
• 18:15
  two
• 18:16
  10.
• 18:17
  And
• 18:17
  until
• 18:17
  next
• 18:18
  time,
• 18:18
  and
• 18:18
  be
• 18:19
  careful
• 18:19
  out
• 18:19
  there.