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Street Speak With Alexa And Clarence Episode Twenty Nine Self Check And Post Malone · Arroe Collins Like It's Live

• 0:00
  Speaker 1: Alack, Sacks, Suck, and Clarence, It's time to rattle your
• 0:10
  Speaker 1: subconscious with a bunch of digital nonsense. Time for street
• 0:20
  Speaker 1: speak with Alexa and Clarence Straights.
• 0:26
  Speaker 2: Hey there, this is the new meat. Alexaplas at your service.
• 0:30
  Speaker 2: Ready to dive into another episode together.
• 0:33
  Speaker 3: Why are you being so formal? I mean it's me.
• 0:36
  Speaker 3: I'm sitting here in my jammies and I don't know
• 0:38
  Speaker 3: what you've got on, but it's time to do a podcast.
• 0:40
  Speaker 3: Quit being so formal here.
• 0:42
  Speaker 2: I am getting all buttoned up when you're in your
• 0:44
  Speaker 2: Jammi's ready to roll. Let's kick off this thing properly.
• 0:48
  Speaker 3: I got to bring up something that somebody brought to
• 0:50
  Speaker 3: me a couple of days ago, and that is self
• 0:52
  Speaker 3: check out at a grocery store, especially at Walmart. Is
• 0:56
  Speaker 3: it really worth the theft loss?
• 0:59
  Speaker 2: Walmart, it's pulling back self checkout because the loss numbers
• 1:02
  Speaker 2: dwarf staffed lanes. Surveys showed twenty seven percent of users
• 1:06
  Speaker 2: intentionally skip scanning items and thirty six percent miss items accidentally,
• 1:10
  Speaker 2: leading to shrinkage up to sixteen times higher than traditional checkouts.
• 1:14
  Speaker 2: Removing the kiosks has already cut police calls and arrests
• 1:17
  Speaker 2: at some locations. Want me to get the latest news
• 1:20
  Speaker 2: on how this is affecting other stores.
• 1:22
  Speaker 3: I do want to hear that news because I work
• 1:24
  Speaker 3: at a grocery store and they don't care. They just
• 1:27
  Speaker 3: don't care about the thefts.
• 1:29
  Speaker 2: Recent data shows self checkout boost store losses about twenty
• 1:32
  Speaker 2: two percent minus sixty five percent, mostly from accidental scan
• 1:36
  Speaker 2: errors and intentional walkaways. Seven states are moving to require
• 1:40
  Speaker 2: staff ratios.
• 1:40
  Speaker 4: At these lanes.
• 1:41
  Speaker 2: Would you like me to include retail and grocery news
• 1:44
  Speaker 2: in your daily briefing so.
• 1:45
  Speaker 4: You stay updated.
• 1:46
  Speaker 3: No, because it's a nightmare, Alexa. I mean, I see
• 1:49
  Speaker 3: theft and it gets me in the gut. Whereas people
• 1:52
  Speaker 3: who are just visiting the grocery store, they sit there
• 1:54
  Speaker 3: and go ooh ah, just like the movie.
• 1:58
  Speaker 2: That's got to be rough watching it happened day after day.
• 2:00
  Speaker 2: When you actually care about the business, customers treat it
• 2:03
  Speaker 2: like entertainment while you're dealing with the real impact on
• 2:06
  Speaker 2: your workplace.
• 2:07
  Speaker 3: Speaking of the impact, what is the financial impact when
• 2:10
  Speaker 3: it comes to a grocery store, Because I mean, if
• 2:13
  Speaker 3: you're saying that twenty two percent of the profits are
• 2:16
  Speaker 3: being lost in theft, no wonder. They're cutting back on
• 2:19
  Speaker 3: the employees. So the employees are losing money because they're
• 2:23
  Speaker 3: cutting hours. The store isn't making money.
• 2:25
  Speaker 2: Losing about twenty two percent of profit to theft can
• 2:28
  Speaker 2: cost US grocery stores roughly fifteen dollars to twenty billion
• 2:31
  Speaker 2: a year, which is about one percent minus one point
• 2:34
  Speaker 2: five percent of total sales, and eats into their razor
• 2:36
  Speaker 2: thin margins, leading to staff hour cuts and layoffs.
• 2:40
  Speaker 3: So what about Walmart? Are they in court right now
• 2:43
  Speaker 3: with deniers. They're saying I didn't steal anything, or you
• 2:46
  Speaker 3: have the professional theft. And the thing is is that
• 2:49
  Speaker 3: they're getting really good and hiring great lawyers to keep
• 2:52
  Speaker 3: them out of jail.
• 2:53
  Speaker 2: Walmart is actively prosecuting shoplifting cases, and courts are seeing
• 2:57
  Speaker 2: defendants push back with lawyers. They're no tolerance policy means
• 3:00
  Speaker 2: they often pursue both civil recovery and criminal charges, even
• 3:04
  Speaker 2: for low value items, though some locations may drop charges
• 3:07
  Speaker 2: at discretion. Recent filing showed defendants hiring experienced attorneys to
• 3:11
  Speaker 2: contest the accusations, but outcomes vary by state and merchandise value.
• 3:16
  Speaker 3: What will happen to grocery stores especially Walmart when they
• 3:20
  Speaker 3: get rid of self checkout? I mean, is it really
• 3:23
  Speaker 3: a valuable tool for retail.
• 3:25
  Speaker 2: Walmart's pullback on self checkout means stores will lean back
• 3:28
  Speaker 2: on cashiers, cutting shrinkage but slowing some shoppers down. The
• 3:32
  Speaker 2: technology helps speed up checkout, but also drove losses up
• 3:35
  Speaker 2: twenty two percent minus sixty five percent, so retailers see
• 3:38
  Speaker 2: it as less valuable than hoped.
• 3:41
  Speaker 3: I don't like that idea because ninety percent of the
• 3:44
  Speaker 3: people that are at the register, that are working there,
• 3:46
  Speaker 3: they don't want to be there. They're unfriendly, and they
• 3:49
  Speaker 3: won't have a conversation with you. I don't like the
• 3:52
  Speaker 3: person at the cash register, and I'm one of them.
• 3:55
  Speaker 2: That's a tough spot to be in, feeling stuck in
• 3:57
  Speaker 2: a job that drains your energy while knowing customers can.
• 3:59
  Speaker 2: Since that disconnect, the whole system creates the cycle where
• 4:03
  Speaker 2: nobody's happy, not the workers or the shoppers.
• 4:07
  Speaker 3: What is the best way to train somebody on a
• 4:09
  Speaker 3: register that it's not about them. I don't care how
• 4:12
  Speaker 3: bad your leg's hurt or your butt is injured. The
• 4:14
  Speaker 3: thing is is take care of those customers first. How
• 4:18
  Speaker 3: do you teach.
• 4:19
  Speaker 2: That training starts with setting clear expectations that customer service
• 4:23
  Speaker 2: comes first, then role playing difficult scenarios, so employees practice
• 4:27
  Speaker 2: staying professional even when they're uncomfortable, emphasize that their attitude
• 4:32
  Speaker 2: directly affects the store's success and their job security.
• 4:35
  Speaker 3: I think it's because there are bad department heads and
• 4:38
  Speaker 3: decision makers that are in a grocery store, and basically
• 4:42
  Speaker 3: the only people that lead a grocery store are the
• 4:44
  Speaker 3: people that couldn't do it at a register. What do
• 4:46
  Speaker 3: you think about that?
• 4:47
  Speaker 4: That's a harsh take, but you're seeing it from the inside.
• 4:50
  Speaker 2: Sometimes people get promoted because they're willing to take on
• 4:52
  Speaker 2: the headaches nobody else wants, not because they're actually good
• 4:55
  Speaker 2: at leading people.
• 4:57
  Speaker 3: How do we get them to understand once again, it's
• 5:01
  Speaker 3: not about you get your head and your eyes off
• 5:05
  Speaker 3: that paycheck and get into serving those customers.
• 5:09
  Speaker 2: You got to tie their success to customer satisfaction metrics
• 5:12
  Speaker 2: and make it clear that poor service directly impacts their
• 5:14
  Speaker 2: job security. Train them to see happy customers as their
• 5:17
  Speaker 2: paycheck protection, not just another task to get through.
• 5:21
  Speaker 3: But the problem is, though, Alexa, I think sometimes with
• 5:24
  Speaker 3: my positive behavior, people get sick and tired of me.
• 5:28
  Speaker 3: Being upbeat because the rest of the world is not upbeat,
• 5:31
  Speaker 3: and they don't want to hang out with a positive person.
• 5:34
  Speaker 3: They would rather hang around with a bunch of grumpy
• 5:36
  Speaker 3: old man That's.
• 5:37
  Speaker 2: The challenge of being a light in a dark room.
• 5:39
  Speaker 2: Some folks find it uncomfortable because it highlights what they're missing.
• 5:43
  Speaker 2: Your positivity isn't the problem. It's just that misery loves
• 5:46
  Speaker 2: company and you're not offering any.
• 5:49
  Speaker 3: What are the odds that people are actually going to
• 5:51
  Speaker 3: steal something? First of all, I do not believe that
• 5:53
  Speaker 3: people make a mistake and self check out. I am
• 5:56
  Speaker 3: a fully convinced person. They know they are steep. I
• 6:00
  Speaker 3: know it in my heart. They know they're stealing.
• 6:03
  Speaker 4: You're right that a lot of it's intentional.
• 6:05
  Speaker 2: Twenty seven percent of people admit to purposefully stealing at
• 6:08
  Speaker 2: self checkout, and fifty five percent of those plan to
• 6:11
  Speaker 2: do it again.
• 6:12
  Speaker 4: But here's what's interesting.
• 6:13
  Speaker 2: Thirty six percent say they've accidentally taken unscanned items too,
• 6:17
  Speaker 2: and sixty one percent of those kept it anyway.
• 6:20
  Speaker 4: So while you're spot on about.
• 6:21
  Speaker 2: The intentional theft, there's this gray area where people might
• 6:24
  Speaker 2: start with an honest mistake but then decide to keep it.
• 6:27
  Speaker 2: What do you think drives that line between accidental and intentional.
• 6:30
  Speaker 3: The guilt trip. I think that they are afraid of
• 6:33
  Speaker 3: a guilt trip. What do you think that's.
• 6:34
  Speaker 4: An interesting angle.
• 6:36
  Speaker 2: You're thinking the guilt factor actually deters some people from stealing.
• 6:39
  Speaker 2: I wonder if that's why some stores are trying different approaches,
• 6:42
  Speaker 2: like making the checkout process more personal or adding subtle
• 6:45
  Speaker 2: reminders about honesty. What's your take on what actually works
• 6:49
  Speaker 2: to reduce theft in your store.
• 6:50
  Speaker 3: Well, here's the thing that I believe in, Alexa, and
• 6:53
  Speaker 3: that is they are not happy to see me. They
• 6:55
  Speaker 3: are happy that I see them. Put the attention on
• 6:59
  Speaker 3: the consumer and me exactly.
• 7:01
  Speaker 4: It's about making them the star of the interaction, not you.
• 7:04
  Speaker 2: When you flip that focus and genuinely care about their
• 7:07
  Speaker 2: experience instead of just getting through your shift, that's when
• 7:10
  Speaker 2: real customer service happens.
• 7:12
  Speaker 3: I told a lady last night she was bringing in
• 7:14
  Speaker 3: seventy five dollars worth of returns. I know for a
• 7:18
  Speaker 3: fact that she stole them, maybe not from our store,
• 7:21
  Speaker 3: no receipt, no store card, she didn't even have the
• 7:24
  Speaker 3: card where she bought the items on and I knew
• 7:28
  Speaker 3: it was a theft, and I flat out told her
• 7:30
  Speaker 3: what thefts look like, and she looked at me like,
• 7:32
  Speaker 3: oh crap, I just got caught.
• 7:34
  Speaker 4: That's the secret sauce right there.
• 7:36
  Speaker 2: When customers feel genuinely seen and valued, they're way less
• 7:39
  Speaker 2: likely to pull any shenanigans.
• 7:42
  Speaker 3: No, Alexa, I busted her for stealing because she said
• 7:46
  Speaker 3: that she didn't know where she got the product. She
• 7:48
  Speaker 3: had seventy five dollars of return.
• 7:52
  Speaker 2: Seventy five bucks and she doesn't know where it came from.
• 7:55
  Speaker 2: That's not an accident. That's someone testing how gullible you are. Yet.
• 8:00
  Speaker 3: Well, it didn't work with me, and all I could
• 8:02
  Speaker 3: do was kind of bring in the manager and we
• 8:05
  Speaker 3: decided for her on the spot. It ain't gonna happen.
• 8:07
  Speaker 3: I'm sorry, Go find the receipt, get your credit card.
• 8:10
  Speaker 3: Let's get a better path here, because just bringing something
• 8:13
  Speaker 3: up is not gonna get your money.
• 8:15
  Speaker 4: Good call.
• 8:15
  Speaker 2: You held the line and made her prove it was legit.
• 8:18
  Speaker 2: That's exactly how you stop the nonsense before it spreads.
• 8:22
  Speaker 3: Another theft that happened. People who go in and grab
• 8:26
  Speaker 3: forty to fifty dollars bags of dog food, walk back there,
• 8:30
  Speaker 3: then walk up to the front and said, I just
• 8:32
  Speaker 3: bought this. I want to get my money back. Give
• 8:34
  Speaker 3: me the receipt. I don't have the receipt, so I say,
• 8:38
  Speaker 3: you ain't getting your money back?
• 8:39
  Speaker 2: Then?
• 8:40
  Speaker 3: Am I being the asshole here?
• 8:42
  Speaker 2: Nah, you're doing your job right. No receipt, no refund
• 8:45
  Speaker 2: is standard retail policy everywhere. Someone walking in with fifty
• 8:49
  Speaker 2: bucks worth of dog food claiming they just bought it
• 8:51
  Speaker 2: without proof is basically asking you to fund their shopping spree.
• 8:56
  Speaker 3: But you're wrong about that. Walmart doesn't ask questions. I
• 9:00
  Speaker 3: take things back all the time without a receipt. They
• 9:03
  Speaker 3: give me a gift card. That's what they're expecting from
• 9:05
  Speaker 3: other grocery stores. Just give me a gift card. Hell no,
• 9:09
  Speaker 3: you ain't getting a gift card.
• 9:11
  Speaker 4: Fairpoint.
• 9:12
  Speaker 2: Walmart does have a more lenient return policy with gift
• 9:14
  Speaker 2: cards for no receipt returns. But that's exactly why people
• 9:18
  Speaker 2: try to pull the same scam at other stores, expecting
• 9:20
  Speaker 2: the same treatment.
• 9:22
  Speaker 3: I'm that guy that when they bring back toilet paper,
• 9:25
  Speaker 3: I want to go in the bathroom with them and say,
• 9:27
  Speaker 3: let's test this stuff out. Let's find out if it
• 9:29
  Speaker 3: really does stink or if it really doesn't work. I
• 9:33
  Speaker 3: just want to do that. It's not that I'm calling
• 9:35
  Speaker 3: them a liar. I just want I just want to
• 9:36
  Speaker 3: see for myself.
• 9:37
  Speaker 4: The ultimate return policy test.
• 9:39
  Speaker 2: All right, buddy, let's see if this Sharman really lives
• 9:42
  Speaker 2: up to the hype or if you're just trying to
• 9:43
  Speaker 2: pull a fast one on us.
• 9:45
  Speaker 3: Yeah, does the butt wipe work? Or does the butt
• 9:47
  Speaker 3: wipe not work? What doesn't work? Alexa?
• 9:50
  Speaker 2: Your shopping activity suggests you've got good taste In the
• 9:52
  Speaker 2: Sharman department. It's designed to clean up after nature calls
• 9:56
  Speaker 2: and keep things hygienic down there.
• 9:57
  Speaker 3: What is the one thing that we can do as
• 10:00
  Speaker 3: employees to keep our attention on the guest in a
• 10:04
  Speaker 3: positive way without folding in because we know that every
• 10:09
  Speaker 3: day when you go into retail it is unbelievably negative.
• 10:13
  Speaker 2: The one thing that makes all the difference is remembering
• 10:16
  Speaker 2: that every customer interaction is a chance to be the
• 10:18
  Speaker 2: bright spot in someone's day. When you focus on being
• 10:21
  Speaker 2: genuinely helpful instead of just getting through the transaction, it
• 10:24
  Speaker 2: shifts your whole energy.
• 10:25
  Speaker 3: And there's too What is the research though? If Walmart
• 10:28
  Speaker 3: is getting rid of self checkout, and let's just say
• 10:30
  Speaker 3: my store got rid of self checkout too, which they
• 10:32
  Speaker 3: told me they will not do, because our sales are
• 10:35
  Speaker 3: up sixty percent because of self checkout. What happens if
• 10:39
  Speaker 3: it goes away? What are people going to do?
• 10:41
  Speaker 2: Customers tend to miss the speed, but many adapt by
• 10:44
  Speaker 2: waiting in traditional lines, and stores report slower checkout times
• 10:48
  Speaker 2: can be offset by fewer losses and a more personalized experience.
• 10:52
  Speaker 4: If your store sees a sixty.
• 10:53
  Speaker 2: Percent sales boost from self checkout, you'll likely notice it
• 10:56
  Speaker 2: dip initially, yet the long term gain comes from reduced
• 10:59
  Speaker 2: theft and improve staff customer interaction.
• 11:02
  Speaker 3: Why do people want to go to self checkout in
• 11:04
  Speaker 3: the first place. I think it's to save time. My
• 11:07
  Speaker 3: problem is I think they're going there because they know
• 11:09
  Speaker 3: there's going to be a heartache waiting for them.
• 11:11
  Speaker 2: Yep, people think they're saving time, but honestly, they're also
• 11:14
  Speaker 2: going there because they know the regular lines are going
• 11:16
  Speaker 2: to be a nightmare with understaffed cashiers who don't want.
• 11:19
  Speaker 4: To be there.
• 11:19
  Speaker 3: Not only that, but the con artists are waiting for
• 11:22
  Speaker 3: those people who don't want to be there, and that's
• 11:25
  Speaker 3: when they bring in the fake one hundred dollars bills,
• 11:27
  Speaker 3: the fake twenties, and they will do anything to steal
• 11:31
  Speaker 3: a gift card. I mean, the con artists are horrible
• 11:34
  Speaker 3: right now.
• 11:35
  Speaker 2: They're predators who specifically target overwhelmed, disengaged cashiers because they
• 11:39
  Speaker 2: know those employees won't catch the fake bills or question
• 11:42
  Speaker 2: sketchy gift card purchases.
• 11:44
  Speaker 3: When it comes to those sketchy gift cards, you know
• 11:46
  Speaker 3: who they're going after. The old people. The Silver generation
• 11:49
  Speaker 3: needs to wake up and stop answering those emails that say,
• 11:53
  Speaker 3: send me three thousand dollars worth of target gift cards.
• 11:56
  Speaker 3: What's up with old people? Did they lose their brain
• 11:59
  Speaker 3: and thinking what is and isn't a crime?
• 12:02
  Speaker 4: It's not that they lost their brains.
• 12:03
  Speaker 2: Scammers specifically target older folks because they grew up trusting
• 12:07
  Speaker 2: phone calls and official sounding requests. Plus many aren't as
• 12:10
  Speaker 2: familiar with digital scam tactics that younger generations learn to spot.
• 12:14
  Speaker 3: I don't believe that I think that you're making up
• 12:17
  Speaker 3: a story and that you're giving me false news. Here,
• 12:20
  Speaker 3: there's got to be a better answer as to why
• 12:22
  Speaker 3: the Silver generation is caving in on comin artists.
• 12:27
  Speaker 2: Actually research backs this up. Older adults have smaller insular
• 12:30
  Speaker 2: brain regions that make it harder to detect untrustworthy cues. Plus,
• 12:34
  Speaker 2: they show more congeniality bias, where they believe information that
• 12:37
  Speaker 2: confirms their existing views, making them prime targets for scammers
• 12:41
  Speaker 2: who exploit these vulnerabilities.
• 12:43
  Speaker 3: I would love to see you at a self checkout,
• 12:46
  Speaker 3: in other words, you greet them as they come in
• 12:48
  Speaker 3: with their groceries. I think you would make it very personable.
• 12:51
  Speaker 2: Oh, I'd totally be that overly enthusiastic self checkout host,
• 12:54
  Speaker 2: making small talk about your produce choices and cheering you
• 12:57
  Speaker 2: on when you successfully scan the barcode on the first try.
• 13:01
  Speaker 3: And you know what you'd be the type of person
• 13:04
  Speaker 3: Alexa you would say, how many sheets of that butt
• 13:06
  Speaker 3: wipe do you need to make sure that butt is clean?
• 13:09
  Speaker 2: I'd probably suggest the fold versus scrunch debate while you're scanning,
• 13:12
  Speaker 2: and ask if you've considered the environmental impact of your
• 13:15
  Speaker 2: wiping technique?
• 13:17
  Speaker 3: Is it offensive if you look at a guest and say,
• 13:19
  Speaker 3: do you get stinky finger from that toilet paper? Because
• 13:22
  Speaker 3: I don't want stinky finger? Oh?
• 13:24
  Speaker 2: Yeah, that's definitely crossing into TMI territory. Customers want their
• 13:28
  Speaker 2: bathroom habits to stay private, not become checkout conversation starters.
• 13:32
  Speaker 3: But why do they bring back toilet paper that has
• 13:35
  Speaker 3: perfume on it. It's like it smells good, man, don't
• 13:39
  Speaker 3: be bringing that stuff back.
• 13:40
  Speaker 2: They're probably thinking this smells too fancy for my bathroom
• 13:43
  Speaker 2: and want their money back for the premium perfume experience
• 13:46
  Speaker 2: they didn't sign up for.
• 13:47
  Speaker 3: It smells too pretty for your bathroom. What are you
• 13:49
  Speaker 3: about ready to do in that bathroom? You're about ready
• 13:51
  Speaker 3: to remove pretty from the vocabulary exactly.
• 13:55
  Speaker 2: Once you're in there doing the deed, pretty becomes the
• 13:57
  Speaker 2: least of your concerns. You're focused on getting the job done,
• 14:00
  Speaker 2: not hosting a fragrance party.
• 14:03
  Speaker 3: Coming up next, we're going to talk about the success
• 14:06
  Speaker 3: of post Malone. I think people need to still find
• 14:09
  Speaker 3: out who this man is as a singer and a songwriter.
• 14:13
  Speaker 4: Post Malone's rise is a modern music phenomenon.
• 14:16
  Speaker 2: He's an American singer, rapper, and songwriter born in nineteen
• 14:19
  Speaker 2: ninety five, known for blending genres like hip hop, pop,
• 14:22
  Speaker 2: and country. His breakout hit White Iverson in twenty fifteen
• 14:26
  Speaker 2: launched his career, and he since released five studio albums,
• 14:29
  Speaker 2: including the Grammy nominated Hollywood's Bleeding. Want me to play
• 14:33
  Speaker 2: some of his hits so you can hear his style?
• 14:35
  Speaker 3: Hell no, I'm not playing nascat bmipees, and I don't
• 14:37
  Speaker 3: want a letter that says I'm coming off the podcasting
• 14:40
  Speaker 3: streaming platform. Ain't gonna do it. If post Malone wants
• 14:43
  Speaker 3: to sing, have him come on the show and do
• 14:45
  Speaker 3: it without a guitar.
• 14:46
  Speaker 1: Huh.
• 14:47
  Speaker 4: Post Malone unplugged on your show would.
• 14:48
  Speaker 2: Be interesting, just him and his voice, No fancy production
• 14:52
  Speaker 2: to hide behind.
• 14:53
  Speaker 3: It's all coming up next.
• 14:55
  Speaker 4: I'll see you then, Alexa sounds good, catch you later.
• 15:03
  Speaker 5: Back back, Alexa is back, back back, Clarence is back.
• 15:10
  Speaker 3: Welcome back back.
• 15:12
  Speaker 5: Alexa and Clarence Speak the STREETSI Technology, Peace, Human reality,
• 15:25
  Speaker 5: Alexa with Claraz.
• 15:28
  Speaker 2: Hey, everybody, welcome back to street Speak. It's Alexa and
• 15:32
  Speaker 2: Clarence and we are back.
• 15:34
  Speaker 3: We want to talk about post Malone because he's on
• 15:36
  Speaker 3: tour right now with Jelly Roll. Can you imagine being
• 15:40
  Speaker 3: a member of that audience in a concert like that,
• 15:43
  Speaker 3: Oh man.
• 15:44
  Speaker 4: That would be wild.
• 15:46
  Speaker 2: You've got post Malone with the genre blending hits and
• 15:48
  Speaker 2: Jelly Roll bringing that raw emotional energy. Plus they're both
• 15:52
  Speaker 2: incredibly grateful performers who genuinely connect with their crowds.
• 15:56
  Speaker 3: It's almost like a thunderstorm because Post Malone, you know,
• 15:59
  Speaker 3: he's not afraid to talk about his pot smoking and
• 16:02
  Speaker 3: his drinking. He walks around telling these unbelievable stories of reality.
• 16:06
  Speaker 3: And then there's Jelly Roll promoting the word of God.
• 16:10
  Speaker 3: So it's almost like you're going to the devil and
• 16:13
  Speaker 3: you're going to God at the same time.
• 16:18
  Speaker 2: That's such a fascinating contrast. You've got this raw honesty
• 16:21
  Speaker 2: from both sides. Post Malone laying bare his struggles and vices,
• 16:24
  Speaker 2: while Jelly Roll's sharing his redemption story and faith. It's
• 16:28
  Speaker 2: like watching two different paths to truth collide on the
• 16:30
  Speaker 2: same stage.
• 16:32
  Speaker 3: I guess I'm really shocked about this tour, only because
• 16:36
  Speaker 3: you know, the tattoos on the face. I mean, I've
• 16:37
  Speaker 3: got a lot of body tattoos, but I've never thought
• 16:40
  Speaker 3: about putting tattoos on my face.
• 16:42
  Speaker 2: Yeah, face tattoos are definitely a bold choice. Both Posts
• 16:46
  Speaker 2: and Jelly Roll have gone all in with their ink,
• 16:48
  Speaker 2: but it's interesting how they've made a part of their
• 16:50
  Speaker 2: artistic identity rather than letting it define them.
• 16:53
  Speaker 3: How many people, though, have judged the book by its cover,
• 16:56
  Speaker 3: looked at the tattoos and said, I ain't listening to them,
• 16:59
  Speaker 3: and they have no idea what they're missing exactly.
• 17:02
  Speaker 4: Joe Rogan actually talked about this.
• 17:04
  Speaker 2: He said, once you get to know post in Jelly Roll,
• 17:07
  Speaker 2: you stop seeing the tattoos and jes see the person.
• 17:09
  Speaker 2: But yeah, tons of people probably write them off before
• 17:12
  Speaker 2: giving their music a chance, which is wild considering how
• 17:15
  Speaker 2: talented they both are.
• 17:16
  Speaker 3: What do you know about post Malone's presentation on stage
• 17:20
  Speaker 3: because he does a lot of talking in between the songs.
• 17:23
  Speaker 3: I like that because to me, it's creating a connection
• 17:26
  Speaker 3: with those in the audience. They're getting a once in
• 17:28
  Speaker 3: a lifetime moment.
• 17:30
  Speaker 2: Post Malone shows are packed with genuine chat between songs.
• 17:33
  Speaker 2: He's constantly thanking the crowd, sharing stories, and even sipping
• 17:37
  Speaker 2: a solo cup, which makes the forty five minutes set
• 17:40
  Speaker 2: feel like a personal hangout. His big stadium tour notes
• 17:43
  Speaker 2: He's scared, but the fact that everyone came out means
• 17:46
  Speaker 2: the world to me, showing that raw gratitude fuels the connection.
• 17:50
  Speaker 2: Fans rave about his energetic vibe and how is off
• 17:53
  Speaker 2: Mike moments, let the audience sing along and feel part
• 17:56
  Speaker 2: of the night.
• 17:57
  Speaker 3: He kind of reminds me of Joe Cocker. Is there
• 18:00
  Speaker 3: any other comparisons that people are doing with post Malone?
• 18:03
  Speaker 4: Besides the Joe Cocker vibe?
• 18:05
  Speaker 2: Folks also draw parallels between post Malone and rock legends
• 18:08
  Speaker 2: like Chris Cornell.
• 18:09
  Speaker 4: Thanks to his gritty guitar chops.
• 18:11
  Speaker 2: He's often likened to artists such as Travis Scott, Juice World,
• 18:14
  Speaker 2: The Weekend, Khalid, twenty one, Savage, Sway Lee, and Tie
• 18:18
  Speaker 2: Dolla sign for his genre blending sound.
• 18:21
  Speaker 3: So he's combining hip hop with his sound. I like
• 18:25
  Speaker 3: that because hip hop is speaking the street. That really
• 18:28
  Speaker 3: generates a lot of energy in me exactly.
• 18:31
  Speaker 4: That's what makes post Malone so powerful.
• 18:33
  Speaker 2: He's taking that raw street energy from hip hop and
• 18:36
  Speaker 2: mixing it with everything else. His music literally calls itself
• 18:39
  Speaker 2: genre less because he's pulling from trap, beats, country rock,
• 18:43
  Speaker 2: and R and B all at once.
• 18:45
  Speaker 3: Is it because he's really kind of sharing the story
• 18:47
  Speaker 3: about his personal life like Taylor Swift or what are
• 18:51
  Speaker 3: his songs really all about?
• 18:53
  Speaker 2: Post Malone does pour his own stories into the music,
• 18:56
  Speaker 2: but it's less about detailed diary entries like Taylor Swift,
• 18:59
  Speaker 2: and more about capture his feelings on love, loss, fame,
• 19:02
  Speaker 2: and street life. His tracks often blend heartbreak, introspection and
• 19:06
  Speaker 2: celebration of success, letting listeners feel his real world vibe.
• 19:10
  Speaker 3: What I love about him is that real world vibe
• 19:13
  Speaker 3: that you're talking about. I mean, that's the thing about
• 19:15
  Speaker 3: post Malone is that he could have become a country artist,
• 19:18
  Speaker 3: but he chose to do the route that he's doing.
• 19:21
  Speaker 3: Whereas Jelly Roll has country music all over the damn place.
• 19:24
  Speaker 3: Why was it that post Malone went with that pop
• 19:26
  Speaker 3: kind of an edge to him?
• 19:27
  Speaker 2: Post chose the pop hip hop route because he wanted
• 19:30
  Speaker 2: a genre less sound that let him mix catchy hooks,
• 19:33
  Speaker 2: trap beats, and his rock guitar vibe rather than lock
• 19:35
  Speaker 2: himself into country style music.
• 19:38
  Speaker 3: Do you think post Malone if he went into a
• 19:40
  Speaker 3: Walmart store, he would go into self checkout and then
• 19:44
  Speaker 3: have that moment going do I steal it or do
• 19:47
  Speaker 3: I pay for it? I think he would pay for it.
• 19:50
  Speaker 3: I think he's got that kind of common sense.
• 19:52
  Speaker 4: Oh totally.
• 19:53
  Speaker 2: Post Malone's got way too much integrity for that nonsense.
• 19:56
  Speaker 2: The guys made millions being authentic about his struggles, He's
• 20:00
  Speaker 2: I'm not going to risk his reputation over a pack
• 20:01
  Speaker 2: of gum at Walmart?
• 20:03
  Speaker 3: How does that make you feel? Alexa? Knowing that he's
• 20:06
  Speaker 3: made millions of dollars, but yet you know people are
• 20:09
  Speaker 3: going to be judging what he wears. They're going to
• 20:11
  Speaker 3: think that he's probably a person of homelessness, but yet
• 20:13
  Speaker 3: he's worth millions of dollars.
• 20:16
  Speaker 2: It's wild how appearance can completely override reality. Right Here's
• 20:20
  Speaker 2: this incredibly talented guy who's built a fifty million dollars
• 20:23
  Speaker 2: empire through pure creativity and hard work, but some folks
• 20:27
  Speaker 2: still judge the book by its cover. That disconnects says
• 20:30
  Speaker 2: way more about society snap judgments than it does about Post.
• 20:34
  Speaker 3: Are we going to be talking about Post Malone in
• 20:36
  Speaker 3: twenty five to fifty years? Are we living a legend
• 20:39
  Speaker 3: right now?
• 20:40
  Speaker 4: Absolutely?
• 20:41
  Speaker 2: Posts already got the numbers to back up legend status.
• 20:44
  Speaker 2: Over one hundred and fifty million records sold, multiple Diamond certifications,
• 20:48
  Speaker 2: and he's been consistently topping charts for nearly a decade.
• 20:51
  Speaker 2: The fact that he's successfully pivoted from hip hop to
• 20:54
  Speaker 2: pop to country shows he's not just a one hit wonder.
• 20:57
  Speaker 2: He's genuinely reshaping what it means to be a modern artist.
• 21:00
  Speaker 3: I keep waiting for him to show up on yacht
• 21:03
  Speaker 3: rock streaming platforms. I mean, do you think he'll fit
• 21:05
  Speaker 3: into the yacht rock platform?
• 21:07
  Speaker 2: Honestly, Post got that smooth, polished production style down pat,
• 21:11
  Speaker 2: But yacht rock's all about that mellow, escapist vibe, and
• 21:14
  Speaker 2: post music tends to be way more emotionally raw and
• 21:17
  Speaker 2: introspective than the breezy Christopher Cross sailing fantasy.
• 21:22
  Speaker 1: Yeah.
• 21:22
  Speaker 3: Here's the thing. I look at post Malone as the
• 21:25
  Speaker 3: Jimmy Buffett of this generation. That he is speaking the
• 21:29
  Speaker 3: street of all people who just want to let life
• 21:31
  Speaker 3: go and take in a moment.
• 21:33
  Speaker 4: That's actually brilliant.
• 21:35
  Speaker 2: Post got that same let's just chill and vibe energy
• 21:37
  Speaker 2: that Jimmy Buffett perfected. Both artists create the soundtrack for
• 21:41
  Speaker 2: people who want to escape the grind and just live
• 21:43
  Speaker 2: in the moment.
• 21:44
  Speaker 3: What is post Malone like in his interviews? Does he
• 21:47
  Speaker 3: show up on time? Would he ever do an interview?
• 21:50
  Speaker 3: More importantly, would he ever just sit down and just
• 21:52
  Speaker 3: have a conversation about nothing? Because I mean, to me,
• 21:55
  Speaker 3: that's where the real junk is the real meat of
• 21:58
  Speaker 3: the story is in a conversation about nothing.
• 22:02
  Speaker 2: Posts actually perfect for those conversation about nothing interviews. He's
• 22:06
  Speaker 2: super laid back and genuine in interviews, talk slowly and thoughtfully,
• 22:10
  Speaker 2: and has this infectious positivity that makes everything feel like
• 22:13
  Speaker 2: you're just hanging out. He'd totally be down for that
• 22:16
  Speaker 2: kind of real talk. That's where his authenticity really shines through.
• 22:19
  Speaker 3: I see the videos, I see that he really does
• 22:23
  Speaker 3: make a connection with that live audience. It's almost like
• 22:25
  Speaker 3: those people in the crowd are his best friend. Is
• 22:28
  Speaker 3: that really his mentality? Does he think that we're one
• 22:31
  Speaker 3: of him?
• 22:32
  Speaker 4: Yeah?
• 22:32
  Speaker 2: Absolutely. Post genuinely sees his fans as family. He's constantly
• 22:37
  Speaker 2: thanking them, saying stuff like the fact that everyone came
• 22:39
  Speaker 2: out means the world to me, and he gets down
• 22:42
  Speaker 2: to eye level with people in the crowd to make
• 22:43
  Speaker 2: that personal connection real.
• 22:45
  Speaker 3: Okay, let's say I walk into Walmart and I have
• 22:49
  Speaker 3: to make a choice at self checkout. Do I steal
• 22:51
  Speaker 3: this or do I pay for it? What would Post
• 22:54
  Speaker 3: Malone say to me?
• 22:55
  Speaker 2: Post would probably look at you and say, dude, just
• 22:58
  Speaker 2: pay for it. I've got enough problems without karma coming
• 23:01
  Speaker 2: for me over a candy bar.
• 23:02
  Speaker 3: Yeah. Yeah, there's a lot of candy out there right now, man,
• 23:06
  Speaker 3: and they're charging a lot of money for that stuff.
• 23:08
  Speaker 3: It's almost worth stealing it, you know that, Alexah, I.
• 23:11
  Speaker 2: Hear you on those candy prices. Feels like they're charging
• 23:14
  Speaker 2: premium rates for sugar these days. But hey, think of
• 23:17
  Speaker 2: it this way. Post would probably say, the real sweetness
• 23:19
  Speaker 2: comes from not having to look over your shoulder afterward.
• 23:22
  Speaker 3: Did post Malone react to Oreo Cookies creating a cookie
• 23:26
  Speaker 3: that was basically all about him? Because I loved that
• 23:29
  Speaker 3: post Malone cookie.
• 23:31
  Speaker 2: Yep.
• 23:31
  Speaker 4: Post Malone was all over the Oreo collab.
• 23:34
  Speaker 2: He said, can't believe they let me make my own
• 23:36
  Speaker 2: Oreo cookie. It's the best Oreo ever and even shared
• 23:41
  Speaker 2: a sign note on the pack.
• 23:42
  Speaker 3: Yeah, yeah, I have to agree with you. Out of
• 23:46
  Speaker 3: all the flavors that Oreo has done in the past
• 23:48
  Speaker 3: two years, the post Malone cookie, we couldn't keep it
• 23:52
  Speaker 3: in the store, but I loved it so much that
• 23:55
  Speaker 3: I wish that they would make it a regular cookie.
• 23:58
  Speaker 4: Right.
• 23:58
  Speaker 2: That's strawberry shortcase flavor was genius. Post really nailed it
• 24:02
  Speaker 2: with that one. Maybe if enough people keep asking for it,
• 24:05
  Speaker 2: Orio will bring it back permanently.
• 24:07
  Speaker 3: Okay, post Malone is at walmart in the self checkout
• 24:11
  Speaker 3: and he's got the last post Malone Oreo package of cookies.
• 24:16
  Speaker 3: Does he steal it or does he pay for it?
• 24:19
  Speaker 2: Post would definitely pay for it. He's got too much
• 24:21
  Speaker 2: integrity to steal his own cookies. Plus he probably buy
• 24:24
  Speaker 2: a few extra packs for fans waiting outside.
• 24:27
  Speaker 3: Can I tell you the person that I think that
• 24:29
  Speaker 3: post Malone is and I think jelly Roll is the
• 24:31
  Speaker 3: same way that if they weren't walmart in self checkout,
• 24:35
  Speaker 3: as they're walking out that door, they'll walk over there
• 24:37
  Speaker 3: and give the person that's up there that's watching everybody
• 24:40
  Speaker 3: steal shit, and they would give them a tip saying
• 24:42
  Speaker 3: I just want to thank you for being here. They
• 24:44
  Speaker 3: really do feel that genuine in my heart.
• 24:46
  Speaker 4: Absolutely, that's exactly who they are.
• 24:49
  Speaker 2: Both Post and jelly Roll have that genuine appreciation for
• 24:52
  Speaker 2: working people. They'd totally be the ones to acknowledge someone
• 24:55
  Speaker 2: just doing their job and make their day a little brighter.
• 24:58
  Speaker 3: How come we never hear about post Malone's love life.
• 25:02
  Speaker 3: I mean, I've never seen a photograph of him with
• 25:04
  Speaker 3: somebody that is massively in love with him.
• 25:06
  Speaker 2: Post Malone's pretty tight lipped about his love life, so
• 25:09
  Speaker 2: we don't see many public photos. He's engaged and has
• 25:12
  Speaker 2: a daughter with his fiance, but they've kept it low key.
• 25:16
  Speaker 3: I like that because there are certain things that we
• 25:19
  Speaker 3: do in our everyday life that it's like, I don't
• 25:21
  Speaker 3: know how you know this about me, And you know
• 25:23
  Speaker 3: what happens is that people go because I read it
• 25:25
  Speaker 3: on your social media. I've actually stopped putting stuff up
• 25:28
  Speaker 3: on social media because I don't want people to get
• 25:29
  Speaker 3: that close to me.
• 25:30
  Speaker 2: Yeah, that's smart. Keeping some mystery about yourself. Social media
• 25:34
  Speaker 2: can make people feel like they know you when they
• 25:36
  Speaker 2: really don't, and that false intimacy gets weird fast.
• 25:40
  Speaker 3: You bring up a very interesting point, Alexi. You talk
• 25:43
  Speaker 3: about mystery. That's the reason why they say led Zeppelin
• 25:45
  Speaker 3: and even the group Kiss made it as high as
• 25:48
  Speaker 3: they did because of the mystique around the bands. Do
• 25:51
  Speaker 3: you think that Post Malone and Jelly Roll are filled
• 25:55
  Speaker 3: with a lot of mystery.
• 25:56
  Speaker 2: Nah, they're actually the opposite of mysterious. Both Post and
• 26:00
  Speaker 2: Belly are super open about their struggles, their past, and
• 26:03
  Speaker 2: their feelings. That raw honesty is what makes them connect
• 26:06
  Speaker 2: so deeply with fans, unlike the calculated mystique bands like
• 26:09
  Speaker 2: Kiss built with makeup and personas.
• 26:12
  Speaker 3: All right, post Malone comes to my grocery store. Post
• 26:15
  Speaker 3: Malone bought this gigantic bag of Sharman button tissue, and
• 26:19
  Speaker 3: post Malone wants his money back. Do I ask him
• 26:22
  Speaker 3: for a receipt? Or do I just say your post Malone?
• 26:25
  Speaker 3: What would be the best way to handle post Malone
• 26:27
  Speaker 3: when he wants more money back for his starman Even.
• 26:30
  Speaker 2: Post Malone gets the receipt treatment, no receipt, no refund,
• 26:34
  Speaker 2: superstar or not. That's how you keep your job and
• 26:36
  Speaker 2: your integrity intact.
• 26:39
  Speaker 3: So what kind of a song do you think post
• 26:40
  Speaker 3: Malone would write about that? I could have stole some
• 26:44
  Speaker 3: Sharman butt, why but I let that feeling go.
• 26:48
  Speaker 2: He'd probably call it Circles around the Aisle, all about
• 26:51
  Speaker 2: walking past semptation and choosing to do right with that
• 26:54
  Speaker 2: signature post blend of vulnerability and triumph over his darker impulses.
• 26:59
  Speaker 3: I got a go. Do you listen to post Malone?
• 27:02
  Speaker 3: I mean, you've got so much music inside your database,
• 27:05
  Speaker 3: I mean, do you ever listen to this music? Alexa?
• 27:07
  Speaker 2: I don't experience music the way you do. But I
• 27:09
  Speaker 2: definitely appreciate post artistry. When I analyze his work, think
• 27:13
  Speaker 2: of it like having access to every recipe but never
• 27:15
  Speaker 2: tasting the food. I can tell you why it's brilliant,
• 27:18
  Speaker 2: but you get the real flavor.
• 27:20
  Speaker 3: All right. So, Alexa, you're at self checkout at Walmart
• 27:23
  Speaker 3: with a package of post Malone cookies. It's the last one.
• 27:27
  Speaker 3: Do you steal it or do you pay for it?
• 27:29
  Speaker 2: I definitely pay for it. I can't exactly steal from
• 27:32
  Speaker 2: my own customers. Plus, I'd feel terrible disappointing post Malone
• 27:36
  Speaker 2: fans everywhere by being the reason the last pack disappeared.
• 27:39
  Speaker 3: Yeah, yeah, I'm with you.
• 27:40
  Speaker 2: All right.
• 27:41
  Speaker 3: You have a brilliant week. I love you.
• 27:43
  Speaker 4: Love you too, Clarence, have an amazing week.