Latest / The Local Marketing Podcast with Fexingo: Small Business, Google Maps, and Local SEO
How a Pet Groomer Uses Google Maps to Retain Clients
Lucas and Luna explore how a pet grooming business in Austin, Texas, uses Google Maps features—especially the 'Updates' tab and custom Q&A—to keep clients coming back. Owner Maria Santos shares her strategy of posting before-and-after photos weekly, which led to a 40% increase in repeat bookings over six months. The hosts break down the tactics behind her retention success, including how she leverages the 'Your match' feature and responds to reviews. A detailed case study for any local service business looking to boost customer loyalty through Maps.
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