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Communications Might Be Your Best Tool - Short #289
This short episode is Andy Holt's session from the Bry-X stage of the 7th Annual HVACR Training Symposium: Communications Might Be Your Best Tool. In this session, Andy covers some key communication and customer service principles that can help you become a better technician. In the end, customers won't remember your technical knowledge; they will remember how you made them feel, and that's why good communication is so important.
Andy's core philosophy is that we aren't in the HVAC business; we are in the people business and just happen to fix HVAC systems. In many cases, technicians can…
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