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Episode 177: When Fleet Outsourcing Fails: How to Use SLAs, Track Comebacks, and Regain Control
In Episode 177 of The Fleet Success Show, Marc Canton and Steve Saltzgiver unload a truth-packed conversation on the painful realities of outsourcing fleet maintenance. From horror stories about seven visits for the same repair to $3,500 upsell attempts during a routine oil change, this episode explores the downside of putting your fleet’s fate in the hands of external vendors — especially without tight service-level agreements (SLAs) in place.
Marc vents his real-world frustrations as a fleet leader turned vehicle caretaker for his entire family. Steve, bringing decades of fleet management…
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