Latest / Connectivity Without Chaos - The Podcast / Why Smart Businesses Are Reimagining IT with Managed Services

Transcript

Why Smart Businesses Are Reimagining IT with Managed Services · Connectivity Without Chaos - The Podcast

• 0:00
  SPEAKER_01: So today's deep dive is really focused on this new white paper we're looking at,
• 0:04
  SPEAKER_01: which is essentially making the case for managed services.
• 0:08
  SPEAKER_00: Right.
• 0:08
  SPEAKER_01: And the mission here is to figure out the true ROI
• 0:12
  SPEAKER_01: of these managed service providers because,
• 0:14
  SPEAKER_01: you know, trying to run a business on a traditional like go it alone IT strategy.
• 0:20
  SPEAKER_01: Well, it feels a lot like owning a really old house.
• 0:22
  SPEAKER_00: Oh, yeah.
• 0:23
  SPEAKER_00: That is a perfect way to put it.
• 0:25
  SPEAKER_01: Right.
• 0:25
  SPEAKER_01: Like you might love the house,
• 0:27
  SPEAKER_01: but you are constantly just bracing yourself for this financially ruinous,
• 0:30
  SPEAKER_01: totally unpredictable disaster.
• 0:32
  SPEAKER_00: Exactly.
• 0:33
  SPEAKER_01: One day a pipe bursts or,
• 0:34
  SPEAKER_01: you know,
• 0:35
  SPEAKER_01: in this case a server breaks or a critical security update gets missed and boom,
• 0:39
  SPEAKER_01: your entire annual budget is just completely wrecked in a single afternoon.
• 0:42
  SPEAKER_00: Yeah.
• 0:43
  SPEAKER_00: And the costs are totally hidden until the roof literally caves in.
• 0:46
  SPEAKER_01: Yeah.
• 0:47
  SPEAKER_00: And the data from this white paper, I mean,
• 0:49
  SPEAKER_00: it proves that companies are just bleeding money trying to patch
• 0:53
  SPEAKER_00: that roof themselves.
• 0:54
  SPEAKER_00: The traditional model of just,
• 0:55
  SPEAKER_00: you know,
• 0:56
  SPEAKER_00: hiring more internal people to fix those leaks,
• 0:59
  SPEAKER_00: it is completely unsustainable right now.
• 1:01
  SPEAKER_01: Well, and the numbers here are staggering.
• 1:03
  SPEAKER_01: I mean, an average tech professional costs over $110,000 a year.
• 1:07
  SPEAKER_00: Right.
• 1:07
  SPEAKER_00: And that's just the base salary.
• 1:09
  SPEAKER_01: Oh, wow.
• 1:09
  SPEAKER_01: Yeah.
• 1:10
  SPEAKER_01: Just base.
• 1:10
  SPEAKER_00: Just base.
• 1:11
  SPEAKER_00: Yeah.
• 1:11
  SPEAKER_00: That doesn't even include health benefits,
• 1:14
  SPEAKER_00: ongoing certifications,
• 1:15
  SPEAKER_00: or the actual enterprise-grade software tools they need to do their job effectively.
• 1:19
  SPEAKER_01: Right.
• 1:19
  SPEAKER_01: And the tools aren't cheap.
• 1:21
  SPEAKER_00: Not at all.
• 1:22
  SPEAKER_01: Yeah.
• 1:22
  SPEAKER_00: And even if you have this massive budget to hire a full internal team,
• 1:26
  SPEAKER_00: the sheer volume of what they have to deal with is just overwhelming.
• 1:30
  SPEAKER_01: Yeah.
• 1:30
  SPEAKER_01: Yeah.
• 1:31
  SPEAKER_00: The landscape right now is a relentless barrage of new ransomware variants,
• 1:36
  SPEAKER_00: zero-day vulnerabilities, and these super complex system updates.
• 1:40
  SPEAKER_01: It's a lot.
• 1:41
  SPEAKER_00: It is.
• 1:41
  SPEAKER_00: Maintaining a fully equipped,
• 1:43
  SPEAKER_00: perfectly trained internal team to handle every single one of those specialties,
• 1:47
  SPEAKER_00: it's basically mathematically impossible for most organizations today.
• 1:51
  SPEAKER_01: Okay, but wait.
• 1:52
  SPEAKER_01: If the IT budget is already bleeding out, bringing in a managed service provider, an MSP...
• 1:58
  SPEAKER_01: That sounds a bit like throwing gasoline on the fire.
• 2:00
  SPEAKER_01: Well, you're just adding another expensive monthly bill to
• 2:03
  SPEAKER_01: a budget that's already stretched thin, right?
• 2:05
  SPEAKER_00: I mean, I hear that a lot.
• 2:07
  SPEAKER_00: It definitely looks like an added expense on a spreadsheet,
• 2:10
  SPEAKER_00: but it fundamentally changes your financial model from reactive to predictable.
• 2:15
  SPEAKER_01: Okay.
• 2:15
  SPEAKER_00: You're essentially buying a shield against catastrophic budget-destroying downtime.
• 2:21
  SPEAKER_00: Because a single hour of network downtime costs modern businesses thousands
• 2:27
  SPEAKER_00: of dollars in lost productivity.
• 2:28
  SPEAKER_00: Thousands, yeah.
• 2:29
  SPEAKER_00: And a data breach that can easily run into the millions.
• 2:33
  SPEAKER_01: But how does an external company actually stop a server from crashing
• 2:36
  SPEAKER_01: if they aren't even in the building?
• 2:38
  SPEAKER_00: Well, it comes down to remote monitoring and management software.
• 2:41
  SPEAKER_00: An MSP installs these secure agents on your network that just watch the telemetry
• 2:46
  SPEAKER_00: of your systems 24-7.
• 2:47
  SPEAKER_00: Ah, I see.
• 2:49
  SPEAKER_00: So instead of waiting for a hard drive to literally start clicking and fail,
• 2:52
  SPEAKER_00: the software actually detects the read-write errors degrading in the background.
• 2:56
  SPEAKER_01: Oh, wow.
• 2:57
  SPEAKER_01: So they see it coming.
• 2:58
  SPEAKER_00: Exactly.
• 2:58
  SPEAKER_00: It automatically generates a ticket and an engineer at the MSP resolves it or swaps
• 3:04
  SPEAKER_00: the drive before you even realize there was a problem.
• 3:07
  SPEAKER_01: So they just have a whole roster of specialists doing this.
• 3:10
  SPEAKER_00: Yep.
• 3:10
  SPEAKER_01: So if it's highly specific...
• 3:14
  SPEAKER_01: I don't know, cloud architecture vulnerability.
• 3:17
  SPEAKER_01: I don't have to just hope my one internal network guy happened to read the latest tech blog.
• 3:21
  SPEAKER_00: Exactly.
• 3:22
  SPEAKER_00: Yeah.
• 3:22
  SPEAKER_00: You tap into this deep bench of certified cloud architects,
• 3:25
  SPEAKER_00: security experts, and networking pros.
• 3:29
  SPEAKER_00: And you're paying a fraction of what it would cost to employ them full time.
• 3:32
  SPEAKER_01: Right.
• 3:33
  SPEAKER_00: They're constantly applying patches and configuring firewalls in the background
• 3:36
  SPEAKER_00: while your company sleeps.
• 3:38
  SPEAKER_01: Okay, but let's say I bring in an external provider,
• 3:40
  SPEAKER_01: someone like Provision Networks, to install these agents and monitor the network.
• 3:45
  SPEAKER_01: Aren't my internal IT guys going to think they're being replaced?
• 3:48
  SPEAKER_00: That's a huge fear for a lot of leaders.
• 3:49
  SPEAKER_01: Yeah, I mean, that sounds like a fast track to destroying team morale.
• 3:53
  SPEAKER_00: You'd think so, but it's actually the opposite in practice.
• 3:56
  SPEAKER_00: Internal IT teams are incredibly capable, but they're usually drowning.
• 4:01
  SPEAKER_01: Drowning in what?
• 4:02
  SPEAKER_01: Just daily stuff.
• 4:03
  SPEAKER_00: Yeah, they get buried under endless help desk tickets,
• 4:06
  SPEAKER_00: locked accounts, and routine software updates.
• 4:10
  SPEAKER_00: So offloading that maintenance to a partner like Provision Networks,
• 4:14
  SPEAKER_00: that's a model called co-managed IT.
• 4:16
  SPEAKER_01: Co-managed, okay.
• 4:17
  SPEAKER_00: Yeah.
• 4:17
  SPEAKER_00: You aren't replacing your team.
• 4:19
  SPEAKER_00: You are actually rescuing them from burnout.
• 4:21
  SPEAKER_01: Oh, I like that.
• 4:23
  SPEAKER_01: It's almost like having a pit crew for a race car.
• 4:25
  SPEAKER_00: Yes.
• 4:25
  SPEAKER_01: Like the internal IT guy finally gets to actually drive the car, focusing on winning the race.
• 4:30
  SPEAKER_01: Yeah.
• 4:30
  SPEAKER_01: While the MSP is swapping the tires and checking the oil in the background.
• 4:35
  SPEAKER_00: That is a brilliant analogy.
• 4:37
  SPEAKER_00: That division of labor changes everything.
• 4:39
  SPEAKER_00: Your internal team can finally focus on strategic projects that actually drive business value.
• 4:45
  SPEAKER_01: Right.
• 4:46
  SPEAKER_01: Like upgrading customer facing apps or integrating new AI tools.
• 4:49
  SPEAKER_00: Exactly.
• 4:50
  SPEAKER_00: Or streamlining internal workflows.
• 4:52
  SPEAKER_00: The white paper shows
• 4:53
  SPEAKER_00: that businesses adopting this model see vastly improved security postures
• 4:57
  SPEAKER_00: and just much better scalability as they grow.
• 4:59
  SPEAKER_01: And I'd imagine much higher employee retention, too.
• 5:02
  SPEAKER_00: Absolutely.
• 5:03
  SPEAKER_01: Because people don't burn out when they are doing meaningful work.
• 5:06
  SPEAKER_01: They burn out when they spend 40 hours a week asking people
• 5:08
  SPEAKER_01: if they tried turning their computer off and on again.
• 5:11
  SPEAKER_00: Exactly.
• 5:12
  SPEAKER_00: When you look at the true return on investment of managed services,
• 5:16
  SPEAKER_00: it really just comes down to fewer surprises and a smarter path to growth.
• 5:21
  SPEAKER_00: You create stability because your infrastructure is being proactively maintained,
• 5:26
  SPEAKER_00: and you create real momentum because your internal talent is finally unlocked.
• 5:31
  SPEAKER_01: You're taking your smartest tech people and getting them
• 5:32
  SPEAKER_00: out of the weeds.
• 5:33
  SPEAKER_00: Totally.
• 5:34
  SPEAKER_01: Which really makes you wonder about that aging house we talked about earlier.
• 5:37
  SPEAKER_01: I mean, if an MSP takes over the burden of keeping the roof from caving in,
• 5:42
  SPEAKER_01: what entirely new business innovations are you currently missing out on simply
• 5:46
  SPEAKER_01: because your smartest people are trapped resetting passwords?