Agency Is Neurological Before It's Philosophical, with Kris Nessa and Erica Olenski
You cannot will your way to better healthcare outcomes. Agency, it turns out, is not a mindset problem: it is a neurological one, a design one, and a systems one. Kris Nessa has spent her career on both sides of the vendor-to-health-system interface, including Cleveland Clinic, Cerner, Dell, and SHI International. She knows exactly which technology promises do not survive contact with a real ICU at 3 AM. Erica Olenski is the Founder and Principal Strategist at Monarch Futures. She also co-founded August's Artists. She has navigated the healthcare system as a caregiver in ways that most…
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