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43. Become Ridiculously Easy to Do Business With, with David Avrin
How customers complain about your business has changed. The “guest relations” philosophy has shifted dramatically with the rise of social media. If customers aren’t happy, they won’t tell 10 people – they’ll tell millions – and the imprint online will be permanent.
Today’s podcast guest, David Avrin, is a highly sought-after customer experience expert and bestselling author who’s helped organizations around the globe future-proof their businesses, understand their customers better, and become ridiculously easy to do business with.
In today’s fast-evolving digital world, the customer journey –…
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