Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cut Readmissions 30 Percent With One Text Program
In this episode of The Operator's Manual, Lucas and Luna explore a single, low-cost intervention that slashed hospital readmission rates by nearly a third. The case: an urban safety-net hospital in Cleveland that deployed an automated text-message check-in program for heart failure patients. Instead of expensive nurse follow-up calls or remote monitoring devices, the hospital used a straightforward SMS system to ask patients daily about weight, shortness of breath, and medication adherence. The results: readmissions for heart failure dropped from 24 percent to 17 percent over six months…
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