Latest / The Lucy Ann Lance Show
101926 ~ Making Healthcare Better Never Stops - Andy Hetzel
October 19, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. BCBSM recently secured top spots in recent JD Power satisfaction rankings for both commercial health plans and Medicare Advantage plans. The insurer also swept all eight ranking dimensions in those surveys. These achievements reflect ongoing investments in digital tools and customer service improvements. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
The skinny
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