Latest / Booked Solid Show - Short Term Rental Podcast
AI Guest Communication in Short-Term Rentals: Building a Human Brand at Scale with Sabrina Mulligan
"Guests want and deserve answers instantly — and when you learn the art of great communication, they'll keep talking to Zoe even after they find out she's AI."
What happens when a guest asks mid-conversation, "Are you AI or human?" — and then just keeps chatting anyway?
That's not a glitch. That's the goal.
In this episode of the Booked Solid Show, Gil sits down with Sabrina Mulligan, AI-First Hospitality Brand Strategist at Zzzing — a tech-driven hospitality brand managing over 550 keys across hotels, vacation rentals, and boutique guesthouses in Malta. Sabrina has spent the last three years…
The skinny
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