2296: AMEX and The Tech Transforming CX in Financial Services
Did you know that last year, Qualtrics analyzed 2 billion conversations and 16 billion surveys? That's a lot of data on customer experiences. And this week, at the X4 Experience Management Summit in Salt Lake City, around 10,000 attendees are discussing how technology can turn a customer into a fanatic, an employee into an ambassador, and a product into an obsession. One of the companies speaking at the event is AMEX, and they are on a panel discussing how they are transforming financial services with XM. AMEX has set the bar high regarding customer service, and they continue to make…
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