The Real Reason Simple Customer Service Just Vanished | The InSight Out Show | Ep. 90
It's being called the "Gen Z gaze"—those moments when you walk up to a register, expect a simple greeting, and instead get silence. No eye contact. No small talk. Just a transaction. The trend has sparked plenty of online conversation, with some pointing to the pandemic, technology, and changing social habits as possible reasons.
But maybe the bigger story isn't about one generation at all. Maybe it's about what happens when human connection becomes optional. A smile, a greeting, a simple acknowledgment may seem small, but those moments remind us that we're not just passing by one…
The skinny
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