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Maximizing Through Uncertainty w/ Lorie Streeter · The Resting Stitch Face Podcast

• Erin: Hi, welcome back to another episode of the Resting Stitch Face podcast. I'm your host, Dr. Erin Sheffield with... Sarah Harding: Dr. Sarah Harding. Welcome back everyone. Erin: an amazing guest, Lorie Streeter. Sarah, do you want to introduce her for us today? Sarah Harding: to. Lorie Streeter is a dental industry executive speaker, certified therapeutic coach, and unapologetic truth teller who's spent nearly 20 years helping teams build healthier practices, stronger leadership, and less dysfunctional workplace culture. Formerly the VP of AAODM and now leading US expansion for Max Assist, she's known for mixing real world business insight with brutally honest conversations about identity, burnout, relationships, confidence, and what happens when the career you built suddenly disappears. Off the clock, she's obsessed with vintage Volkswagens. ⁓ that makes me so excited. Storytelling, personal growth, and turning hard life lessons into conversations people actually wanna have. And that's why you're here. So welcome, Lorie, we're excited to have you. Erin: Welcome! Lorie: Thank you. I am so excited to be here. I've been watching the two of you and just love the name of the podcast. And I'm like, I need to talk. right now. Erin: Thank you. Sarah Harding: Love it. Yes. Love it. Well, we're glad you're here. Lorie: Thank you. Erin: Can I ask first, what is a therapeutic coach? Lorie: Oh, I love that question. So tons of people ask that. So many years ago, and I'm just going to correct the acronym. It's AADOM. There's so many, it's something like that, but I was like, maybe I worked someplace that I've never worked before. So you never know. Um, AADOM was a 17 year part of my career and my boss that I worked for Heather Colicchio, she was the president of AADOM. She always believed in a side hustle. So for myself. Sarah Harding: I'm sorry, what did I say? ODM? ⁓ Erin: Mm-hmm. Sarah Harding: You never know. Lorie: I wanted to, how do I say, just improve myself. So I wanted to go to coaching school. It's like taking any class for your better and your development, CE, all the things. So I found a class in Minnesota ⁓ and it was very specialized. It was called the Meta Institute. It no longer exists, which is interesting. I went for almost five years and I became a certified therapeutic coach. think of it, life coaches really talk in the future, right? Therapeutic coaches go back, grab what's holding you back and then start to move forward, which is kind of combines coaching and therapy. So I think that's kind of an easy explanation, but yeah, it's, really fun because you're helping someone kind of unwrap their own package without telling somebody, well, you have trauma, you have this, you have that, you're kind of leading them to find their own nuggets so that you can move them forward without all that weight. Sarah Harding: Okay. Erin: Ooh, that's so interesting. Sarah Harding: Okay, that makes sense. Okay, I like that. Erin: Wow. So how did you harness that in the work that you do? Lorie: Yeah. That's a really good question. ⁓ Sarah Harding: First, can we tell everybody what AADOM stands for? Lorie: Of course, ⁓ it is the American Association of Dental Office Management. You know, my background was, I was a dental office manager for 12 years. So I worked with doctors like you, respect the industry so much, and then landed in an amazing opportunity where I helped grow an association for dental office managers from 1200 office managers when I started to 10,000 when I ended my career there. And it was amazing. So. Sarah Harding: ⁓ my goodness. Lorie: In that role, it was super important to use all the time because I find that people working in a dental office need more coaching and more therapy than just about anybody on the planet. Yes, because every patient does, every patient doesn't want to see you, right? Everybody comes to how many people actually say, I am so flipping excited to go to the dentist. Not great odds. Sarah Harding: That's true. Thank I've had five, I think, in my whole career. I count them. Erin: someone say yesterday that their appointment was a true delight and I was like... Lorie: Yeah. Sarah Harding: How long do you think it's gonna take for that to wear off? Probably until the next patient that tells you how terrible you are, right? Erin: You No, yeah, 100%. Lorie: That's, love that. And I think, you know, so true and I, no offense. think that's why you guys have a high suicide rate. And I know nobody talks about these things, but for me, using that coaching background really served me when it came to working with office managers who had burnout. When it came to, worked with a ton of companies. wouldn't believe how many company representatives have burnout. You think we have burnout in the office. They have it too. Erin: Hmm. Lorie: So yeah, I think it's served me well throughout my whole life. I raised a son. I have a husband. I'm not, you know, not, not crazy. So, well, I don't know. Maybe I don't, it depends on who you ask. Yeah, exactly. So I hope that answers your question, but yeah, use it a lot. Sarah Harding: Well, we're all a little crazy, aren't we? Yeah, super cool. And so tell us a little bit about Max Assist. Can you tell us how you got into that? How did you transition? Lorie: So crazy story. after ⁓ I left AADOM, so I'd been there 17 and a half years, ⁓ I was basically like, what in the world am I gonna do? How many people have ever had the opportunity in their career to really start over? Like, I'm like, clean slate, what do I wanna do? So being in dentistry, I didn't wanna leave that. I love dentistry. I think it's one of the best. best verticals ever because we all genuinely love and care about each other. And, know, given my background, had some DSO experience. I worked for smile brands for five years. I worked for Patterson. ⁓ you know, I had choices, but I didn't want to just jump. So I waited a little bit and I had a conversation with a good friend of mine, Jeff Barsotti, who is the CEO of MaxAssist. And we just literally were talking just like the three of us. And that conversation went from. What are you doing to what if, and that's what was so crazy because at the end of the day, by the end of that conversation, I was like, okay, tell me a little bit more about your elephants because they have that you have an elephant for a logo and my husband and I have Etsy stores and we sell antiques on the side. know that sounds super weird and not congruent with the rest, but we have, we have Etsy stores. So I I'm shopping cause I'm not working and Sarah Harding: This is so exciting to me. I love it. Lorie: I'm finding elephants everywhere. Like everywhere. ⁓ my gosh. Well, trunk up for sure. You, I have an elephant lamp. have elephant this elephant that they just were everywhere. So I finally wrote him back and I'm like, all right, I give like I'm, I'm coming to work for you. So I've been there a year now and, ⁓ never thought I would be, you know, an influencer of any kind, but Sarah Harding: That's my favorite animal, Lorie. Lorie: ⁓ MaxAssist is an amazing company. We have 71 employees is based out of Calgary. ⁓ they made a concerted effort to be in the U S a couple of years ago. It's a productivity tool for front office people that to me is the best in the industry. And so I'll kind of leave it at there cause I don't want to, you know, give a commercial, but I can, excuse me. I can tell you that working with a company that loves you cares about you. me. supports you, all the things makes a huge difference. So I feel like I landed right where I'm supposed to be. And it's given me the flexibility to do crazy things like this, like message you on Facebook and go, hey, I wanna talk to you. Can we spend some time together? Sarah Harding: Yeah, that's great. so can you give us, so not to commercialize any of it, but can you give us a little bit of an insight into what sorts of tools have you found that are really exceptionally helpful for the front desk and cohesiveness and productivity? Lorie: That's such a great question. I think one of the biggest challenges, and I was a little nervous about this at first, is that it's very difficult as a dentist, and correct me if I'm wrong, to understand what the team is actually doing. So they know what they're supposed to be doing, but it's very difficult to actually track that. And I think one of the first things that drew me to MaxAssist so keep in mind, I hadn't been in a dental practice since like, the early nineties, like when my son was born, was, that's how long it had been. And I'm like, well, if I haven't worked in a dental practice, how am I going to evaluate your tool to see if it's okay? So I brought on. Sarah Harding: how do you have the confidence to just step right back into that, right? Because you're like, well, why me? I'm certainly not the one for the job. There's certainly been somebody that's clinical more recently than I have. And you get that imposter syndrome, right? Lorie: ⁓ absolutely. And so I did the next best thing is I tapped a couple of my really good friends, ⁓ Teresa Duncan, Savannah Carlson, and they had been in offices recently and are, you know, inside coaches and consultants. And so I said, come look at this. I need to understand if this is something like, I think it's really good, but it's been a long time. So I had them look at it and they were messaging me saying, I wish I worked in a dental office again, because if I would have had this, yada, yada, yada. So I think the tools that make the most sense to me are the ones that actually track behavior without checking on your team, but checking in with them. And I think that's been really eyeopening for me to know that most products in the front are not built with that kind of tracking mechanism. So it'd be really good if you're a clinician and you're able to say, this is literally what my team is up to. Sarah Harding: Wow. Erin: That's nice. Lorie: and here's what they're doing to march their way to my goal, the same goal that I have. Erin: ⁓ that's great. That. Sarah Harding: Okay, because I've been in offices where, you know, the doc is kind of tucked back in the office and something doesn't get done and they come out and they blast everybody because they think that they're not doing anything up at the front, but they have been working their butts off getting other stuff done, you know, and so the communication piece is really lacking. Lorie: Yeah. Yeah. Yeah. Yeah, no, and you know, just had a conversation with someone about, know, when a doctor gives accountability to, let's say an office manager, front office team, it's really important that once they do that, they step back and say, look, this is what I want you to be responsible for. And this is how I want you to be accountable. As long as the communication is clear, it makes everything a lot easier on everybody. So I have. Erin: Yeah. Lorie: worked with and worked in practices where that wasn't the case. And there's nothing worse. I train on the anatomy of the gatekeeper. So companies will watch a training that I do, like how to get past the office manager, how to, cause everybody wants to get to you guys, right? Everybody wants to get to the doctor. You sign the check, you say the things, but the truth of the matter as an office manager, I like researched everything. I did all the groundwork and just told my doctor, here's what I want. And here's why I want it. If I did my job correctly, they're just going to agree with me. So it's, it's so in coaching and doing that, I've identified, you know, personas of different types of office people, like numbers people. And then there's like, I have one called the pirate because they're still using like a peg board. And it's so interesting to me that we have a plethora of different personalities upfront. And no one ever really focuses on that. And I think that too, Erin, is where the coaching comes in. It's like, you really got to identify who you're working with because let's face it, our office is like a family and the family dynamic always shows up. So to me, fascinating. Like I call it brain candy. So I absolutely love thinking about those things because these people are all put together for a reason and how are they going to operate moving forward? So tools, trust. Sarah Harding: you Lorie: timing, all the good things. Sarah Harding: Very cool. Erin: So what's one of the biggest mistakes do you think dentist practice owners, or maybe not even owners, just in that leadership role are making with their teams? Do you have any thoughts on that? Lorie: Yeah, absolutely. ⁓ you know, some aren't, but I think there's a lot of fear around, and it's a very real thing about dentists and, people taking advantage of you're either a very hands on business person or you're very hands off. There's no middle ground. Right? So, you know, we're like, ⁓ my gosh, they're going to steal from me. I can't give them access to that. And really, in fact, the lens that I looked at dental office managers through for the last 17 plus years, these were like CEO level office managers. And those type of office managers that behaved as if the practice was their own, really made a difference to the practice. So if you find somebody that you can trust and you have systems in place so that you have checkpoints and you don't have that scenario where someone could steal from you, you know, Having a great office manager up front makes all the difference. So mistakes, calling people receptionists and front desk and not empowering people to actually do their job in a great way. I think that's the worst mistake most dentists make. Sarah Harding: Yeah. Erin: That's so interesting. My brother, well, I have a family member who just got hired to work for a big dental group as their CFO. So they're big enough that they want a CFO position person, but it's funny because they're not willing to give him any of the financial information. And he was like, how am I supposed to help you if I can't see the finances? Lorie: Wow. Erin: You're tying their hands, like there's so much that they can be offering. But yes, I think so many of us have that control freak part of us and we can't let it go. Sarah Harding: Right. But all along, yeah, we all along, we've always heard about how significant, how often embezzlement happens in our own offices in these small practices. And even I think I know for myself, I know at least two offices personally that it happened in. Lorie: yeah, I've got some real, know, I've got people that I lean on for those types of things. And I think in this space, it's a real quick conversation that needs to happen. But I think the other mistake that dentists make, if I could add one more, if you don't mind, is that ⁓ is talking about AI. Everybody wants to know how it's going to make their life better. They're going to get to answer my phones. I'm not going to need as many people. I was at an awards ceremony recently and a dentist that had invented an AI product got up and basically was like, I'm coming for your jobs. The minute we lose the human connection in dentistry, we're sunk. mean, I don't know how you feel, but can you imagine sitting somebody down in a chair and then just hitting a button and letting the like robot dentists come in? That's what's starting to happen in the front office. And look, I'm a proponent for after hours answering the phone, that type of thing. I think that's great. But we have to have the human connection. That's where we shine. know, that's my patients. When I worked in practice for 12 years, I loved my patients. I still keep track of a lot of them. And my dentist that I worked for is in his eighties now and he still messages me on my birthday and those kind of things. So I just want to be really careful that we don't as dentistry as an industry does not lean so heavy into replacing people that we become just another automation. Cause I don't know about you, but I still, if I go into Walmart, I am going to try to find the checker and not go through the scanner unless I have like one item. I still want that person to have that job. So yeah, sorry. Rant over. Yeah. Sarah Harding: Yeah, I have two thoughts on this. No, this is good because I have two thoughts on this. The first is, this is something that really drove me crazy in the military was because patients would come for a consultation and then they would just plug them into the schedule, into anybody's schedule. And I said, no, that's my patient. I've already seen them for consultation. We've talked through what the surgery will be. We've developed a rapport and that patient needs to be on my schedule unless there's some like... big reason why that can't happen. And they were like, well, the patients don't care. And I said, no, they do care. You've just told them that they're not allowed to care. Right? And then you go to like a DSO and it's the same sort of round robin thing where it's like, you just go and see whoever. And so we're being conditioned to not care who we see and we're getting used to that. And so in that way, imagine now it's this robot that comes in. Lorie: Yes, perfect. Yes. Mm-hmm. Sarah Harding: and comes to you and then think about where that goes when you talk to chat GPT. Wow, that's a really great question or wow, that's very insightful. So if you're like, ow, that hurts, they're like, I understand that you're having pain. Let's keep going. It should get better. You know, like, can you imagine just this awful... Lorie: No. Sarah Harding: response where you're like, I just need the human connection and all you're doing is trying to tell me that I'm right about my pain, but you're not going to do anything about it. Lorie: Yeah. Yeah. Erin: And we have an office in our town that has taken their front office like offshore. Sarah Harding: ⁓ yeah, I've heard of that. Erin: they pretend like they're there in the office even though they've got some crazy accent that you can't understand and I will be trying to call I've got your patient in the chair the referral says number four they say number five number five looks like it's probably right but I want to double check and like you can't for the life of you get through and they keep pretending that they're right there and they're not and that's still with a person Lorie: Thank Right. I there's a place for AI. For example, this amazing company that I went to work for, they do something called actionable intelligence. So instead of AI, so our software in particular goes in, looks at the PM system and says, here are all the people who are most likely to book. Now you're more efficient at the front tool. Great. Erin: Yeah. Lorie: And I agree with you, chat GPT, Claude, all the things. I did this fun exercise yesterday. If you haven't done it, it's so funny. It's basically like chat roast me, like give me the roast. It's so funny. My whole marketing team did it and it was hilarious. So if you haven't done it yet, try it because it's very insightful what chat GPT actually thinks of you. It's great. Erin: ⁓ interesting. Mine, I'm kind of, I'm kind of mean to mine, so it will probably have some mean things to say. I'm not mean. No, mean, my friends always say I am. I'm just, I will call it out because it needs to be called out, like all the time. Sarah Harding: I'm not quite there yet. I finally did my astrological birth chart. Lorie: Ha You're not mean to Chat, are you? We, we recently moved and I had a chat work on redesigning the outside of my house. And when it makes mistakes, you know, puts a nose on the side of the face or does something weird. I basically say, what are you thinking? What are you doing? So yeah, I think I'm a little salty. I'm a little salty with mine too. So I totally get it. Totally get it. Erin: Yeah, that's how I am too. Sarah Harding: I'm working on cultivating my garden and growing beautiful plants inside my soul. And so I have to not have those reactions because it only brings me down, right? Lorie: Good luck with that. That's awesome. Erin: Isn't it therapeutic though? I can say those passive aggressive things aggressively to AI and not to real people. It's like letting it out. Lorie: Mm-hmm. That's a very, very good point. That's why you're a dentist and I'm just an influencer. That's awesome. There you go. There you go. Awesome. Sarah Harding: guess that's fair. Yeah. Erin: Hey, I'm a dentist trying to be an influencer and I'm not doing too great at that. So your bio I thought was really interesting how you said, where did it say that? Lorie: Okay, I can't even imagine what I said about myself. Erin: Something about brutally honest conversations. What kind of brutally honest conversations can we have with you? What are you talking about? This brutally honest. Lorie: Yeah. You can, ⁓ I think a lot of times conversations with people become what other people think that like, maybe what I think you want to hear. ⁓ I'd rather just tell you what I think is the truth. ⁓ and you know, my experience has varied. mean, I've been in dentistry a really long time, ⁓ brutally honest things that, know, maybe patients think, or that dentists maybe think. I think a lot of times. Erin: Mm-hmm. Yeah. Lorie: You know, worked for a practice in Minnesota many years ago where, ⁓ I've talked about this a little bit before that, you know, if you don't, if you're, if you're going to take away all the authority from someone in your practice, you might as well just run the whole thing by yourself. I mean, you're just a micromanager trying to micromanage a two by two square, and then taking that vision out to your entire practice. So I think those are the brutally honest things I like to talk about. Ask my husband and my son. They probably don't like that. I'm honest in that way, but I've learned over the years that placating and you know, not letting out my salty side is not always the best thing to do. You know, you have to give a little bit of who you are or people will take advantage. So. Sarah Harding: That's true. Erin: How do you find people respond to you? I made a video on this topic just this week where I was talking about, think people who are willing to give you real truthful feedback are actually giving you a gift. And a lot of times we take offense to it or we're affronted or we get defensive and so we can't hear it. But my thought process was if you get five stars every time, if you get 100 % on every test, if you get excellent on every review, There's nowhere to go from that. Lorie: Finally. But you gave it to Erin. I'm the guest. I'm the guest. Erin: which is really fun. Lorie, if you say something really great, you still have the opportunity to get that. But my thought, instead of being upset, my sister, I had this thought because my sister was talking about having to give a peer review to another employee and she was so nervous about it ⁓ and how it was going be received that she'd been like ruminating over it for months. And I thought, well, the person's expecting to get excellent, excellent, excellent, above average on everything. ⁓ Sarah Harding: No. Lorie: Okay, I'm ready. Yeah. Erin: But if you do, then there's nowhere to go from there. And if you're truly someone with a growth mindset, then it's actually a gift for your employer to say like, hey, you're doing great here, but you could work on this spot. And we, I think, just take things so personally and get defensive instead of seeing it that way. And we don't usually see it as an opportunity for thanks and gratitude. Lorie: Well, if I could comment on that, I think that a lot of times when people are honest and they hurt someone's feelings, they feel guilty. And the one primary thing they taught us in coaching school is that the energy of guilt seeks punishment. And I think it's super important to remember that if you're the person doing the review, if you're the person, when I do reviews for my team, I'm always about the threes and the fours. Erin: Mm-hmm. Lorie: Because I do want people to have room to grow, but I give very clear coaching steps to get to that next level because you can't just tell somebody there are three and then not give them the way to get to the four. So as long as you give the roadmap, right. To get to the four, you're good. So I think, yeah, I think that's the type of, when you say courageous conversations, I think of Katherine, I tell who's one of my sheroes. She's an amazing dental leader. And I think. Erin: Yes. I love that. Lorie: There are conversations that you can have. There's a difference between being honest, courageous, and kind at the same time. I'll never forget when I was working in a dental practice, my best friend was our hygienist, and she said something to me that really stuck with me, and I know it's kind of old school, but I'm gonna share anyway. She said, if you just talk to yourself like you're your best friend, so like the advice that you give to me, should be the same that you would give to yourself. And most of us can give, you can see clearly someone else's problem, right? Because your five steps removed from it, you're looking out there and you're saying, ⁓ my gosh, that's what you're doing. You turned right instead of left. The person that's actually walking thinks their road is like, there's like five of them and they can't see the difference. So if we can talk to ourselves in the way that we would give advice to others, that helps with the honesty. The other thing that I think is so important is most people run on fear. So I love that sentence that says, what does fear stand for a face, everything in rise, false evidence, appearing real, blah, blah, blah. lot of Louise Hay stuff. I think those are all true. I always say, I did this ⁓ Instagram post. was basically fear is for fools and lion tamers. So lion tamers need to be afraid, right? They have to have a healthy fear. Sarah Harding: Mm-hmm Erin: Yeah. Lorie: But I think when we're having honest conversations, we're so afraid we're to hurt someone's feelings. We're so afraid we're going to say the wrong thing, especially people who have you ever done? Have you ever heard of the Clifton strengths? There it's big and dental entrepreneur woman. So unfortunately, ⁓ unfortunately I have got empathy in my top five. That is the worst, but my first is strategy. So no, you can't be number one. Sarah Harding: Erin wants me to do it. I haven't done it yet. Erin: ⁓ no. Sarah Harding: My first is empathy. It's the worst. I mean, I haven't taken it yet, but holy moly. It is insane, girl. Thank you. Thank you. Imagine cutting people open and that being your number one strength. Lorie: I am so sorry. I'm so sorry. ⁓ my gosh. Well, no, I think that would be really good as a dentist, as an oral surgeon. I really do think that being empathic and empathetic is really good. Sarah Harding: not as number one. Lorie: I would agree with that. The other thing you don't want is woo. know, woo's in there too. And all the woo people. Yeah. Is that you? No. Woo, like woohoo. No. Sarah Harding: Wait, like woo girls, like woo. Erin: I am 100 % woo, yeah. I'm definitely woo. Like I don't even know what that means. It just sounds like what it means. Lorie: Wow. Sarah Harding: This is why we thrive in this realm. Lorie: It's, it's the, it's the filter in which we have those honest conversations. Right. So, you know, if you're still filter through empathy, it's going to sound totally like you're not going to be there to support you. Like all you care about is how they feel. Like, do they feel like? So yeah, that's, that's a challenge. I don't take it, Sarah. Yeah. I'd love to bump both of yours up to see how they line up. So. Erin: We're a pair. Sarah Harding: Okay. Erin: Yes. Lorie: That's awesome. Are you both dental entrepreneur women? Erin: I am, I'm trying to lure Sarah over because it's such an amazing. Sarah Harding: There it is. Lorie: Ugh. Sarah Harding: I'm just a broke ass dentist that's trying to figure out my way. Erin: Maybe if you had more entrepreneurial women to guide you, you would be less broke. Sarah Harding: See? Or maybe if these avocados Lorie: Maybe you just need a community. That's all there is to it. But yeah, I think that's where honest conversations have to happen. Sarah Harding: You're right. That's right. Erin: Yeah, definitely. Sarah Harding: Mm-hmm. Erin: Well, that's tricky. I just made a story about this today on Instagram. I'm part of this coaching group. And so someone was posting, what do you guys think about my Instagram posts? I'm not getting very much engagement. I'd like to do better. And so me, I'm always like, someone wants my help. Here I am. I like went through some old stuff and I was looking at it and I left quite a few comments. And then I'm thinking, what did I just do? Why did I do that? Sarah Harding: You Erin: Like maybe she didn't really want, she didn't really want me to say that. She just wanted me to say, job. Like maybe, and I didn't hear anything. It was like silence. Then I was like really getting in my head and like, well, maybe everyone else is wondering like, well, who is Erin to think that she's the one to give expert advice? Like she knows. I just started like spiraling, you know? That's how well my honest feedback is usually received, I guess. I was like going in trauma pattern. Sarah Harding: She asked for feedback. Erin: She's like, ⁓ no. And I was like, I delivered it with love. It's okay. She asked for it, but it's hard sometimes. And then I contrast that with my 10 year old daughter who will just say it how it is. She'll just say something. I'm trying to think of an example, you know, it'd be like, you're a stinky butt or something. And you'll be like, do you have to say that, Greta? Like, look, that hurt his feelings. And she'll be like, but it's true. Lorie: You Erin: And you'll be like, well... Sarah Harding: That's how every conversation in my home is. Every single one. Erin: The stinky butt part. I'm sure. Two little boys. Sarah Harding: Small children, boys, yeah. Lorie: Well, it's been a long time since my son was little. shared with both of you, my son is getting married and there's nothing that brings out the honesty in you like having a future daughter-in-law. So trust me, I back to your, your comment about, no, she's wonderful, but I got lucky. ⁓ but your comment about, you know, leaving feedback for somebody or somebody asking for feedback, you know, sometimes people don't want to hear it, but if they ask. Erin: ⁓ no. Lorie: It's not your responsibility how they take it. So, and I think, I think 10 year olds probably do give better feedback than most grownups, honestly, because at the end of the day, let me ask you both a question. You're in a dental practice and let's say someone doesn't like their experience for whatever reason, whether it be front back, handoff, whatever. Are you offended or are you grateful? Like sometimes when, you know, I went from Sarah Harding: Mm-hmm, true. Erin: Sure. Lorie: being more behind the scenes, I guess I would say, and building an association to now having, you know, a TikTok channel, 400,000 views over the last year. Like that's all really exciting, but my team has warned me. They're like, one of these days, someone is gonna say something and it's gonna really piss you off. Then what are you gonna do? And I'm like, it hasn't happened yet. Knock on wood. But I know somebody is gonna be mean at some point. And I have to ask myself how I'm gonna respond. usually brutally honest. what they're going to get is probably something salty. I'm just saying. mean, yeah. And I'll you, you too will be the first two I reach out to when it happens because I know it's going to, I know it's coming. So Erin: I'm here for it. I'm here for it. Sarah Harding: Mm-hmm. That's my jam. Perfect. Erin: You have to take it. Sarah Harding: Come at me on a day that I haven't had, sorry Erin, come at me on a day that I haven't had a lot of sleep the night before and you get all the snark. Lorie: Right? I love that. I love that. Sarah Harding: It's really good too, yeah. Yeah. Erin: I say you have to take it as a compliment. Lorie: Well, try to be in dentistry and hit menopause. Then your life is literally almost over. I mean, it's, it is, there is things that women in dentistry have to deal with that, sorry, others do not. And I think one of the... Sarah Harding: Mm-hmm. And you lose your give a flip about it factor, right? Lorie: Yeah, for sure. Well, and also when you're at your job for so many years, like I was, then all of a sudden you're just like, now what, where do I go and what do I do? You ha and there's no better time to be honest with yourself when you're trying to reinvent things and become the next version of whatever your chapter is that's coming up. So that's why you reach out to people like you guys, where you can just talk about it loosely and people will actually listen. Sarah Harding: Mm-hmm. Mm-hmm. And so tell us a little bit more about reinventing yourself. I want to hear about your journey. did, and true and deep, the real stuff, you know what I mean? How did it make you feel? Like on the day to day when you'd get up in the morning, you're like, now what? You know, I had this whole plan and now what? Erin: So. Lorie: Yeah. Yeah. You know, I'm very type a and I like structure and I loved my job and I loved what I did. And I never saw myself doing anything else, but I also realized on the day, you know, and I, some of the things I can't talk about because obviously there's legal reasons I can't, but I can tell you that it was really surreal. The week leading up to being let go. I had, I don't know if you know what an aura migraine is or a vascular migraine. Sarah Harding: I get those, yeah. And how often do you normally get them? Lorie: Yeah, I had three in one week, like leading up to that. It's once or twice a year. So I, my body knew before I did, if that makes sense. The other thing that I realized is that I was getting bored and I was complacent and it was easy. Sarah Harding: Whoa. Mm-hmm. Lorie: what I was doing. And I don't mean if you looked at my job and what I was responsible for, it's not an easy job, but because I've been doing it for so long, because I built it, it was easy. So once it happened, the day, which was really hard because my husband worked there too, so we lost, think about our entire income, our life, everything, like in one moment. And it... Erin: ⁓ Lorie: you kind of wake up the next day without a place to go without, you know, your normal routine and you literally have to say who the flip am I? So that was the hardest part. And you know, in all honesty, Sarah, to your point, I didn't know right away, but here's what I did different than other people that that happened to. Cause there was four of us that happened to in the same day. And that's that happens typically like in corporate, you'll hear that. That's why I love dental offices because it's not Sarah Harding: Mm-hmm. Mm-hmm. Lorie: like a corporate structure, right? ⁓ So when that happened, I did what other people didn't do. Other people were sad, they were mourning, they were grieving, they were crying, they were all the things. I went to work. I started networking. I started acting as if I was still working, but I wasn't. I was working on my Etsy store. I was calling people, talking to people. having conversations and invariably I got a lot of calls like, would you do what you did over there again? Could you do that? I didn't want to do what I did again, right? I wanted to do something different. So I was patient. I didn't feel the grief. I just kept working and kept acting like I got up at the same time. I got dressed. I put on jewelry. I put on a little bit of jewelry. I kind of went and did my thing, but here's where it caught up to me. Sarah Harding: Right. Lorie: And I want everybody to hear this loud and clear. Sarah Harding: Mm-hmm. I was gonna ask about this because we have this episode on grief and you still have to grieve it, right? Yes. Lorie: Feel it. So about six months into my new job, you know, I went from dental association world, office managers, all the things to working for a SaaS company and a SaaS company that primarily started in Canada. So whole different world. I had never even been out of the country before I worked for this company. I had to use my passport for the first time. I had to get a passport. All these things were new. Don't even get me started about my first trip to Calgary. They lost my luggage. I'm meeting my new team. They stole all my jewelry. I mean, could go on and on. Yeah. Nobody wants to fly WestJet. Sorry. But I know that if I had my own applause button, I'd be hitting it right about now. It was dramatic. They tease me about it now. Thank you. Thank you. I did get my luggage back, but not my jewelry, but anyway, ⁓ the, the, the divide between having to find who you are. Erin: Eww. Hahaha. Hi. Lorie: Like I really started feeling it, Sarah, about six months in. So every little thing that happened where I didn't feel confident, mean, think of, there are so many terms in a SaaS company that you have to know it's like going from front office to now I'm an oral surgeon. Totally. It's a software company. Yeah. Software company. Yep. Easy. That's what I them. SaaS company. So there you go. Sarah Harding: What is a SaaS company? Erin: I was gonna say like sask. Okay. That's the first term you need to learn. Sarah Harding: Okay, got it. Yes. Lorie: So, and I thought for sass, was like, ⁓ that's me. That's my personality. So that's not what it was. So that's when I would be on zoom calls, call after call after call. And then I would get off if I had five minutes and I would start sobbing and it was hitting me all at once. So my son had gotten engaged just about September. So let go in March by September. I was a mess. And I went through two or three where the other people that got let go, they had been through it already. They allowed themselves to do it at the beginning. ⁓ not me, I waited. And then it came up at the most inappropriate time. So my advice there would be feel it as you go. Although I think my strategy worked, because remember I lead with strategy. I think my strategy worked to get a new job, to get a new career, to find all that. I didn't feel the emotional aspect of the pain of what was there. So. You know, a year later, I'm actually going to the conference of the company that I got let go from, which is very challenging. Um, last year I showed up as a flat Lorie. So they made an eight foot tall standee of me and people were taking pictures with it, which warmed my heart. And I think ironically that was September. They asked this year, they're like, what are you going to do? And I found the wavy one where they do that, where they blow it. I'm like, I'm doing that blow up one this year. So yeah. Sarah Harding: I love that so much. Erin: Yeah. Lorie: So, you know, it's been, it's been a journey. It's been a challenge and you know, I look back now and say, okay, I'm on all these podcasts, I have these channels and this is who I am. And I think it's who I always was. It's just, it's just, putting it out there a little bit more. I mean, just like you two are doing, I'm sure. Just who are we? Let's just tell people who we are. Yeah. Sarah Harding: Right, because once you get to that complacent point in your career, you also lose your, because you're still doing it every day and you just don't have that time or brain capacity to have the creative come forward. And so when everything's shaken up, you're like, there she is again, right? Lorie: Yep. So my, my new motto is: "I put the FIRE in fired!" So yeah, that's you you, gotta find your fire. I mean, that's. And there's also drums. I love it. I love it. Somebody needs to take her drum pad away from her because. Erin: Mmm. Sarah Harding: I think I did the wrong one. I think I was supposed to do this one. Erin: These new features are great. Lorie: Now that one's really good. That one's really good. I won't tell any "tooth hurty" dental jokes or what time we should go to the dentist, right? Yeah, not good. Erin: Hahaha! My kids told me that like three times in one day, every single one of them came up to me and I was like, yep. And they're like, how did you know? How did I not know? And you told me like three times already, but they thought it was hilarious. That's what counts. Lorie: Right. Sarah Harding: Yeah. ⁓ Lorie: Yes. Yes. Awesome. Sarah Harding: But I love that, putting the fire in fired, because at some point you have to take a hold of the reins, right? Because otherwise you're just letting that negative and negative feeling negativity own you. There's no sense. Erin: Yeah. Lorie: Yeah. And it's also like saying that, know, better than whatever you call it. God, the universe, whatever's guiding us all. Right. That's like saying, you know, better than it does. And, and I don't believe that. think if we looked back and I'll give you a real, can I give a real quick example? So two weeks ago, I had, you know how you wake up and you don't feel like you're kind of in your body. You feel kind of like, like you feel like out of sorts. So I got up, I went to the gym. Sarah Harding: Yes. Lorie: go to try to go to the gym every Friday. So I have a trainer, nice kid. And I'm like, I just go because I feel like I can at least say, Oh, I go to the gym. go to my trainer, but he's more like a therapist, which is great. So I go and I'm, he's telling me exactly. I, and I'm had labs that day for, my yearly blood work. And I came home and I thought, you know, I'm going to take a PTO day just because I don't feel quite right. Sarah Harding: We call it therapeutic exercise. Yes. Erin: Yeah Lorie: And I just felt off and every once in a while we all get that way. Um, so I highly recommend doing that when you need to. It's harder to do it in a dental office when you have patients scheduled and those kinds of things, but I didn't make the decision. So I then decided because we moved to our house recently, um, that I was going to climb on a ladder and I was going to put up something in my kitchen that hadn't been put up yet. So I did that and I proceeded to fall off the ladder. Erin: ⁓ no. Lorie: on my tailbone, hit my head. I blacked out, saw stars, the whole thing. So here's the lesson in all that is that ⁓ my and I, I asked him to redo this coffee table for me. ⁓ And was a rather large square coffee table wood very pretty. I'm going somewhere. I promise. So he didn't do it. And I was madder than, ⁓ so many. Sarah Harding: I was gonna say, how many times did you ask? Did you put it on to do list? Was it color coded? Lorie: I was pissed. was so mad and I was so, I just focused on the fact that he didn't get that done, even though we moved a whole household, right? I'm telling you right now, if that, he would have finished it and I would have hit my head on that coffee table and it's right where I literally landed, I have a smaller coffee table right now, I probably would have died. We probably would not be talking because I would have hit my head right on the, so my point to this is, Erin: Ha ha ha. ⁓ Lorie: We don't know what we don't know. We don't know what's next, what's coming up. We just have to be a participant in life, do the very, very best we can, support each other, and not question why something doesn't happen just the way we wanted it to. So I could go back and I think the people that grieve incorrectly are the ones that say that shouldn't have happened. It all is gonna happen the way it's gonna happen. And we can either make two choices. We either operate from love or we operate from fear, period. There's nothing else. So there's my salty ladder story fell off. Thank you. Thank you. Erin: ⁓ wow. Sarah Harding: That's a really good point. I'm over here overanalyzing it in my brain right now. So there we go. Yeah. Yeah. Erin: And I was like, ⁓ The fear part is something that's really interesting to me. And I see that a lot in our business world. ⁓ Like social media comments and stuff. Dentists will always make comments about like treatment decisions they're making because they're afraid of this or that. And I'm always so surprised the comments. And it's always something like this patient's mad and. Lorie: Hard lesson, hard lesson to learn. Yeah. Erin: They're really a terrible patient and they're not happy with me and I can't help them and it's terrible and the trust is gone and so it would do both of us well to sever the relationship but if I do the patient might report me to the board. And I'm always like, who cares? Let them report you to the board. Like, what are they gonna report you? What are they gonna report you for? Like, what? Lorie: Yeah, if you did the right things. Erin: but it's like, ⁓ no, they might leave a bad review. And I'm like, I just think that's such a weird way to operate your life. Like they might leave a bad review regardless of what you do and they probably frankly will. And they might report you to the board for whatever, cause it sounds like that's just kind of the person that they are. And so we're tiptoeing around making decisions that are negatively affecting our lives and our practice all out of the, but that might happen. Lorie: That's right. That's right. Erin: instead of sometimes doing the right thing. you know, if I don't give them the antibiotics, then they might get mad or they, I might get sued. And that's silly too, cause I'm like, well, if the, all the clinical research shows that antibiotics aren't going to prevent a joint infection, then if you don't give it, are you going to get sued? Sure you can, but is that going to stand? I don't know, it doesn't make sense to me, but you could get sued also for giving it and having a problem, but we're more afraid of that. It's not logical. I think when you're going from a fear base, you're not being logical. And how do you... Lorie: Mm-hmm. Sarah Harding: Well, no, but I also think, do you think part of that is that I think we operate a lot of times out of fear when we don't feel supported, right? If you're feeling like you're going to get reported to the board, if you feel like the board has your back and that they will, you know, work through it in a way that is honest and transparent and that sort of thing, if you feel that, then you're like, well, that's okay, because I know that the right thing will happen. Lorie: Yeah. Sarah Harding: But if you're operating it out of fear because you are afraid to be reported to the board because now that's going to make your whole existence harder. Now you have to always report that. you have to... Now this decision is in the hands of these people who have no idea what happened and aren't going to do the job to really find out what happened as opposed to just checking a box. I think so much of that fear is based in feeling unsupported by what should be your foundation. Right? Lorie: Yeah, that's a great point. And I think what's so interesting too is how many times have you been bullied by a patient who thinks they know what you should be doing, but you as the clinician know better. And I think it's a really fine line. If, my grandmother, was flipping rock star. She had MS, but she kept going. She lived till she was 75 and she just used to say the simplest thing. If you do good things and good things happen. And I think people lose that premise. You as clinicians obviously have a standard that you have to meet and protocols and reasoning and all the things that you go through school to learn. And a patient can still bully you into trying to say that they know better, right? Erin: Yeah, it feels more like no good deed goes unpunished than good things will come to you. Sarah Harding: Mm-hmm. Lorie: I'm with you. I'm with you, but it's helped. It's helped me in my life. Remember that as long as I, I probably, if I had to reframe it, what would be if I do the thing that I think is right and, that's where you might be wrong sometimes, right? You might fail, but that's, know, look at, look at me getting upset. Well, I've spent two weeks being mad at my husband for not having that coffee table. He probably saved my life, but I didn't know at the time, you know, so sometimes we base our opinions on what we know in the moment. Erin: You Lorie: and then other things unfold as we go. So we have to let things sort of unfold. And then there are just patients who are just creepy crabby. Honestly, all the time. Sarah Harding: Yep. Here's a question for you. As an office manager for a long time and now working in the front desk area space. How do you find a good one? What questions do you ask of staff that you're interviewing? How do you find someone that is in alignment with you and your practice and your office that's going to give you the clues that they're going to be there to help you grow as long as you can nourish them there? Lorie: That is a great question, Sarah. So here's what I would say. If it were me and I was interviewing, let's say, for an office manager of my practice, I wanna interview somebody who's asking me questions, right? If they'd have no experience, I would say just standard questions about my practice, about the people that work there, those kind of things. I don't want someone telling me. about what they did, watching for someone to say, well, I worked over here for Dr. Smith, but you know, he was a real problem and everybody knows it. Like you don't wanna hear about somebody's old garbage. I would be looking for, so I'm gonna pretend I'm the dentist and someone's applying. I would be looking for, so tell me about the kind of dentistry that you love to do. Tell me about what makes your practice better than Dr. Jones is over here. I would be more interested in the questions that they asked. instead of their curated resume that they got on ChatGPT that they just showed me. I wanna know, I would wanna hire for a little bit of experience for sure, but there are a lot of people, I know there's quite a few DSO models will hire just like salespeople, because at the end of the day, a lot of us are selling treatment, so they want somebody to sell. So to find a good one, I would be looking for what questions they're asking me. That would inform me about, what their eye is on. Are they a woo? I would probably give one of those tests to be honest with you. I like those predictive index tests where they see how you all fit together. DISC is obviously a really good one. And looking for their interest, I know most dentists are probably just gonna roll over when I say this, but it's like office managers should want to keep learning. They should want to... join associations. They should want to take CE. When I was first in a dental practice, everybody would like close down the office and they'd go to the Fresno Convention Center and they'd go to take their CE classes. And there was nothing for me years ago. Now there is. Everybody should be willing to learn and a dentist should be willing to pay for their teams to go take that CE because you want to show them that you're invested in their career as much as they're investing in you. And I love office managers that act like the practice is their own. That's a good sign to me. Not a bad one. Now I don't want somebody micromanaging me. If I'm a dentist or you know, some, someone in the clinical side, I want somebody upfront that I know is strong and kind. Um, I would give them patient interaction scenarios. I would say the patient walks in, this is what they say. The patient walks in, this is what they say about the dentist. Um, I do this series on, um, I don't know if you've seen There's other, there's a gal that does it. She's super fun, but I started doing dental office manager edition, is, ⁓ we don't, we don't, we don't care that we don't care. Seriously. We don't care that you're X, Y, Z. Right. And so I started, we do not care. All of a sudden I'm like, ⁓ my gosh, that got like 8,000 views. It must be so. And it was like little things like we don't care that you say that the doctor's your friend. This is the price of the treatment. We don't care that the doctor said, you know, so fun. Sarah Harding: Yes, we love it. Lorie: And I think, you know, I want somebody who's jovial and happy and joyful. If somebody comes in like Eeyore, they're not hired, period. I can take a little Winnie the Pooh but definitely not Eeyore. So you want somebody uplifting where when they come in, like the light bulbs kind of flicker in the room. And I think those are the kind of people we want running our practices with us because they come alongside and I wouldn't be afraid to say, I want somebody who I feel can be my right hand. I need eyes, or I don't have eyes. I gotta focus on my patients. I want you focusing on the team and the numbers, and I want us to come together and make sure that the marriage of those two things is beautiful. Not always perfect, but beautiful. Erin: Yeah. Sarah Harding: I love that. Erin: front ⁓ desk is of the hardest positions to fill because it's generally like an entry level position, but in some ways it's the most important. That's like the access, the first impression of your practice is when people are calling and if you got a total dud ⁓ or someone a personality that's ⁓ not the ⁓ not the or the woo, ⁓ that's really Like for example, my own dentist at times, I remember Sarah Harding: It's hard. Lorie: Mm-hmm. Mm-hmm. Erin: we'd call and I feel like her front desk person would be so mean to me. And I'd be like, should I call her and tell her that she's this way? Because I would want to know. Again, do they want real feedback or no, you find out it's her grandma or something, you know, but. Sarah Harding: My answer is always yes. Lorie: Well, and a lot of times they know they just don't want to deal with it. Right. So yeah, I would, I would be looking for bubbly, but not like overly sparkly. Like, I don't know if there's a balance there, but I want somebody with a great personality. Erin: Yeah, for sure. you Well, they have to be willing to ask for the cash too, you know, like that's hard to find that friendly person that will like, oh, no payment is expected. And that's a tricky combo sometimes. Lorie: Absolutely. Sarah Harding: Right. Lorie: Yeah, absolutely. Do you, do you realize that we have covered like 675? I've never been on a podcast like this. It's the most fun I've ever had a 600 topics. I'm sure. Like I'm, I'm, I can't even believe it. I, when I go back to my MaxAssist team, they're going to wait. What did you talk about today? I'm like, I don't even know everything, everything. mean, we've gone from. Sarah Harding: because I can't do that. It's fine, it's fine. Erin: I'm sure. Sarah Harding: Don't even know, right? Mm-hmm. All good. Lorie: grief to ownership to fear to fun to hiring. mean, did you guys plan this? Erin: We didn't even get to the Volkswagens yet. Sarah Harding: Don't worry, it's coming. I've got two questions for you. My first was the Volkswagen's. Have you ever had the bus, the microbus? Lorie: Okay. Okay. My son has a 1990 Vanagon carat. It's red. Her name is Alice. Her name is Alice freedom. She has her own Instagram page. So my son does have one that him and my husband restored. have a 62 Volkswagen bug named black Betty. And my husband has an orange and white one that looks like a creamsicle named orange pop. And that started because, ⁓ they're so fun. And in night in. Erin: Whoa. Sarah Harding: Okay. ⁓ I love it. Love it. Erin: Aww. You don't see them very much anymore. Sarah Harding: They're so fun. Yes, we will. Lorie: I'll have to send you pictures in, 87, the year I graduated, God did I say that? 87 is the year I graduated from high school. I entered my 62 Volkswagen in, not the same one. This was one from a while ago. I entered it into my high school Autorama and I won and all the boys were so mad because all the boys had their vehicles and I was the only girl that put mine in and I won it. Erin: You go girl. Nice, I love that. Sarah Harding: I went with my dad when I was probably 14 or 15 to the town, kind of two towns away from where I grew up. And there was a guy that, and I don't know how I found out about it or anything, but he had this cherry red and white micro bus that had, he had totally redone. And it had, I mean, I can remember the polish of the chrome on the little step for the back door, know, the little step up. I remember how shiny and beautiful it was. Lorie: I want it. her. Sarah Harding: I have no idea why we did not buy that freaking bus. I'm still mad about it 40 years later, know, or 30 years later, you know? And now I'm looking at the ID buzz and every time I see one, I'm like, I just love them so much. Lorie: Yeah. My parents had a brown and white one. mean, that was like our car. So, I mean, I was raised around them. So yeah, I mean, we have a good time. I live near Lake Coeur d'Alene. I don't know if you've ever heard of Coeur d'Alene. ⁓ nice. So ⁓ Coeur d'Alene has a thing called Coeur d'Alene every year. And I entered my little black VW and I won best flames last year at Coeur d'Alene because I have flames on my Volkswagen. Yeah. Super fun. Sarah Harding: Right. ⁓ cool, yeah, my sister's up in Boise. Yeah. Erin: Nice. That's cool. That's cool. Sarah Harding: Love it. All right, my last question for you, because this is how my brain works, fireworks spaghetti. This is why you get 600 topics. Strategy, that's your number one. So with this stage of your life, you've had a lot of change in the last year and you've had a lot of experience, right? And so at this point, what is your strategy moving forward? Lorie: Okay. Yeah. Sure. That's a great question. ⁓ So, you know, one thing about being a part of Dental Entrepreneur Woman, which I highly recommend for anybody out there, I mean, I can't hardly say, hey, I helped build this community and now I don't believe in community. mean, community is what saved me. Honestly, it was Ann Duffy and all the people that do were like right there for me when I, you know, when I wasn't ⁓ doing as well as I am now for sure. But I can tell you that from a strategy standpoint, I had a ⁓ fellow dental entrepreneur woman member say to me, why don't you rewrite your mission statement? Why don't you, whatever it was before. I got to thinking about it. like, I really didn't have a personal one. I, AADOM's mission statement was my mission statement. That's what I was all about. That was my identity, right? Cause I'd worked there so long. And so I rewrote it and it was very simple. She leaves people better than she found them. So there is. Sarah Harding: I love that. Lorie: Nothing more on my agenda for the rest of my career whether I'm here for the next 10 years or I'm someplace It doesn't matter any place I go anything that I'm doing I want to leave something behind kind of like a Hansel and Gretel nugget like I want somebody to say I heard Lorie Streeter say that and it changed things for me and I don't know what that is right now, but I want to be open and honest enough to say it so that somebody might grab it and go ⁓ I needed to hear that. how you've been in situations before where you're listening to something. It's probably why you started your podcast. You have to, you have to listen and learn by people sharing their experiences and being honest so you can leave them better than you found them. So that's my new mission. That's how strategically I'm operating. Now I went to work for this company. My job was, you know, I'm VP of US Expansion. That's a big title, right? I'm responsible for all of the United States of us expanding. And so I went from that to leading the marketing team and now I had no one and now I have five people working for me. I mean, it's, it's gone great, but I don't think I could have experienced it the way I did without the heartbreak first. So a lot of times in life you have to lose before you win. And you know, I, I, there's only two things you're either winning or you're learning. There is really no losing. So, but no applause, no drum roll. Come on. Like, I know like, come on, Thank you. Sarah Harding: like that. Sorry. Erin: I love that you gotta ask for what you need sometimes. Sarah Harding: See, you do, especially when I'm over here like, ⁓ that's right. That's right. And there's so many more that we didn't even use. So we have lots of lots to find out still. Yeah. Lorie: Right? have to be your own hero. You gotta be your own hero. Erin: Let's have you back. Lorie: Hey, I've been known to do a part two with people. So I would not be, I would not be opposed, but next time I'm going to straighten my curtain, put my blur back on because I don't know how it left, my office is not usually messy. And I'm like looking back on, my gosh, this is the realest I get. So there you go. There you go. Perfect. Of course. Yeah. Love it. Love it. Sarah Harding: We love a good part too. Ahahaha! Erin: Ha ha ha ha ha ha ha ha ha ha ha Sarah Harding: ⁓ think I can add that in. You'll be all right. We're all about authenticity here at the Resting Stitch Face podcast. So we like it. We like it. Well, thank you so much for this. Erin, did you have any other questions? Erin: Yes, ma'am. No, I feel like again we hit our 601 topics so it was great. We're so glad you could come on today. Sarah Harding: Yes, thank you so much. Lorie: thank you. And Erin, I love your background. I have a picture I keep very close to my heart when my son was young. ⁓ like I said, he's 27 now and almost ready to get married. ⁓ he's ⁓ I sing, he did a little blonde mommy of me and it had microphones like across and it said "Mother of Rock" on it. And I'm like, I will never, never, I might even make a t-shirt out of that because I loved it that much. Erin: ⁓ amazing. Sarah Harding: I think that's a personal brand right there. Erin: I know. Lorie: Yeah, exactly. Mother of rock. Well, listen, thank you. Erin: She really does want a part two, because how do we end on that? That's a teaser right there. Sarah Harding: Right? Yep. Lorie: Next time, talk about music and how it relates to dentistry. ⁓ I love ⁓ Well, listen, you. ⁓ that's so good. I wrote a whole office manager parody when I worked at AADOM and I performed it ⁓ on stage and it was super fun. We don't work nine to five, we work five to nine. I mean, you name it, we did it, it was good. So yeah. Erin: ⁓ yeah, cool. Sarah Harding: Because I can't feel my face when I'm with you. Erin: And I love it. And I love it. Sarah Harding: Hehehehehe Erin: Amazing. Sarah Harding: I love it. Perfect. Well, thank you so much. Lorie: Absolutely, absolutely. Thank you both. ⁓ if anybody wants to find me, you can find me @loriestreetermaxedout on Instagram and Tik Tok and LinkedIn. I appreciate you having me on. Erin: Perfect. Thank you. Sarah Harding: Absolutely. All right, well thank you again for listening to another episode of the Resting Stitch Face podcast. If you liked this episode, like, share and follow. And if you have any ideas for guests for us, let us know. We'll see you soon. Bye. Erin: Goodbye.