Empowering Patients with Cancer to Self-Schedule New Patient Consultations
UCSF Health's Seeking Care Patient Experience Team introduced web self-scheduling to improve fragmented workflows and streamline the process of seeking care from a cancer specialist. Patients now have the option to conveniently self-register and schedule appointments through 2 distinct models: direct scheduling of a new-patient appointment or use of a navigator-led intake appointment. This innovative self-scheduling approach improved the patient experience and contributed to cancer service line growth. Read more about this initiative in "The Evolution of Patient Empowerment: Self-Scheduling…
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