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How One Hospital Pharmacy Cut Medication Errors by 75 Percent
Episode 77 of The Operations Podcast examines how Cincinnati's Mercy Health redesigned its hospital pharmacy workflow, slashing medication errors by 75 percent over 18 months. Lucas and Luna walk through the specific operational changes: barcode scanning at every step, a 'clean room' layout that eliminated cross-traffic, and a daily huddle system that caught near-misses before they reached patients. They discuss why most hospitals still use paper-based systems, how the pharmacy team used simple tape on the floor to redesign the workspace without buying new equipment, and what…
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