Marks & Spencer Chairman Archie Norman on Truth Turnarounds and Leading Change | RTS 2026
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London, Chris Walton is honored to talk with Archie Norman, Chairman of Marks & Spencer, about what it really takes to lead a successful business turnaround in today’s retail environment.
Archie shares why struggling organizations often create internal narratives that mask reality, and explains how transformation begins by confronting the “unvarnished truth.” He outlines the importance of listening to frontline employees, rebuilding trust across the organization, and creating a culture where honesty unlocks…
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