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Why AI Agents Don't Belong on Your Org Chart
Giving AI agents names and a spot on the org chart makes people feel less accountable for the work, and it squeezes the agent into a role it doesn't need.
Dave Sharrock and Peter Maddison dig into new research from the September/October 2026 issue of Harvard Business Review on what happens when organizations add named AI agents to the org chart. When people use AI as a tool, they own the result and check it carefully. When the same work comes from a personified agent, accountability quietly shifts to the software, and nobody is really holding it. Peter connects this to the idea of…
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