Latest / Omni Talk Retail / Starbucks $1B Delivery Secret, Oreos In AI & Amazon's Whole Foods Doritos Gamble | Fast Five
Transcript
- 0:00This
- 0:01episode
- 0:01of
- 0:01the
- 0:01OMNITALK
- 0:02Retail
- 0:02Fast
- 0:025
- 0:03is
- 0:03brought
- 0:03to
- 0:03you
- 0:03by
- 0:04the
- 0:04A
- 0:04and
- 0:04M
- 0:04Consumer
- 0:05and
- 0:05Retail
- 0:05Group.
- 0:06The
- 0:06A
- 0:06and
- 0:06M
- 0:06Consumer
- 0:07and
- 0:07Retail
- 0:07Group
- 0:07is
- 0:08a
- 0:08management
- 0:08consulting
- 0:09firm
- 0:09that
- 0:09tackles
- 0:10the
- 0:10most
- 0:10complex
- 0:10challenges
- 0:11and
- 0:11advances
- 0:12its
- 0:12clients,
- 0:13people
- 0:13and
- 0:14communities
- 0:14towards
- 0:15their
- 0:15maximum
- 0:15potential.
- 0:16CRG
- 0:17brings
- 0:17the
- 0:17experience,
- 0:18tools
- 0:18and
- 0:18operator
- 0:19like
- 0:19pragmatism
- 0:20to
- 0:20help
- 0:21retailers
- 0:21and
- 0:21consumer
- 0:22products
- 0:22companies
- 0:23be
- 0:23on
- 0:23the
- 0:23bright
- 0:23side
- 0:24of
- 0:24disruption
- 0:25and
- 0:25Miracle,
- 0:26the
- 0:26catalyst
- 0:27of
- 0:27Commerce.
- 0:28Over
- 0:28450
- 0:29retailers
- 0:30are
- 0:30opening
- 0:30new
- 0:31revenue
- 0:31streams
- 0:32with
- 0:32marketplaces,
- 0:32dropship
- 0:33and
- 0:33retail
- 0:34media
- 0:34and
- 0:35succeeding.
- 0:35With
- 0:36Miracle,
- 0:36you
- 0:36can
- 0:37unlock
- 0:37more
- 0:37products,
- 0:38more
- 0:38partners
- 0:39and
- 0:39more
- 0:39profits
- 0:40without
- 0:40the
- 0:40heavy
- 0:41lifting.
- 0:41What's
- 0:42holding
- 0:42you
- 0:42back?
- 0:43Visit
- 0:43Miracle.com
- 0:44to
- 0:44learn
- 0:45more.
- 0:45That's
- 0:45M
- 0:45I
- 0:46R
- 0:46A
- 0:46K
- 0:46L.com
- 0:48and
- 0:48Corso.
- 0:49Your
- 0:49stores
- 0:50are
- 0:50full
- 0:50of
- 0:51data,
- 0:51but
- 0:51are
- 0:52your
- 0:52teams
- 0:52acting
- 0:53on
- 0:53it?
- 0:54Corso
- 0:54turns
- 0:55retail
- 0:55data
- 0:55into
- 0:56personalized
- 0:56daily
- 0:57to
- 0:57dos
- 0:57that
- 0:57drive
- 0:58sales,
- 0:58reduce
- 0:59waste
- 0:59and
- 0:59improve
- 1:00execution.
- 1:01No
- 1:01fluff,
- 1:02just
- 1:03action.
- 1:04Help
- 1:04your
- 1:04managers
- 1:05focus
- 1:05on
- 1:05what
- 1:05matters
- 1:06most.
- 1:06Visit
- 1:06corso.com
- 1:08to
- 1:08see
- 1:08Intelligent
- 1:09management
- 1:09in
- 1:10motion
- 1:10and
- 1:11Infios.
- 1:12At
- 1:12Infios,
- 1:13they
- 1:13unite
- 1:13warehousing,
- 1:13transportation
- 1:14and
- 1:14order
- 1:15management
- 1:15into
- 1:15a
- 1:16seamless,
- 1:16adaptable
- 1:16network.
- 1:17Infios
- 1:18helps
- 1:18you
- 1:18stay
- 1:18ahead
- 1:19from
- 1:19promise
- 1:19to
- 1:20delivery
- 1:20and
- 1:21every
- 1:21step
- 1:21in
- 1:22between.
- 1:22To
- 1:22learn
- 1:23more,
- 1:23visit
- 1:23infios.com
- 1:25and
- 1:25finally,
- 1:26Ocampo
- 1:26Capital.
- 1:27Ocampo
- 1:28Capital
- 1:28is
- 1:28a
- 1:28venture
- 1:29capital
- 1:29firm
- 1:29founded
- 1:30by
- 1:30retail
- 1:30executives
- 1:31with
- 1:31the
- 1:32aim
- 1:32of
- 1:32helping
- 1:32early
- 1:33stage
- 1:33consumer
- 1:34businesses
- 1:34succeed
- 1:35through
- 1:35investment
- 1:36and
- 1:36operational
- 1:36support.
- 1:37Learn
- 1:38more@ocampo
- 1:39capital.com
- 1:41hello,
- 1:41you
- 1:42are
- 1:42listening
- 1:42to
- 1:42Omnitalks.
- 1:43Retail
- 1:43Fast
- 1:44Five
- 1:44ranked
- 1:44in
- 1:44the
- 1:44top
- 1:4410%
- 1:45of
- 1:45all
- 1:45podcasts
- 1:46globally
- 1:46and
- 1:46currently
- 1:47the
- 1:47only
- 1:48retail
- 1:48podcast
- 1:48ranked
- 1:49in
- 1:49the
- 1:49top
- 1:49100
- 1:49of
- 1:50all
- 1:50business
- 1:50podcasts
- 1:51on
- 1:51Apple
- 1:51Podcasts.
- 1:52The
- 1:52Retail
- 1:52Fast
- 1:53five
- 1:53is
- 1:53the
- 1:53podcast
- 1:53that
- 1:54we
- 1:54hope
- 1:54makes
- 1:54you
- 1:54feel
- 1:54a
- 1:55little
- 1:55smarter,
- 1:55but
- 1:55most
- 1:56importantly,
- 1:56a
- 1:56little
- 1:56happier
- 1:57each
- 1:57week
- 1:58too.
- 1:58And
- 1:58the
- 1:59Fast
- 1:595
- 1:59is
- 1:59just
- 1:59one
- 1:59of
- 2:00the
- 2:00many
- 2:00great
- 2:00podcasts
- 2:01you
- 2:01can
- 2:01find
- 2:01from
- 2:01the
- 2:01Amitak
- 2:02Retail
- 2:02Podcast
- 2:03Network
- 2:03alongside
- 2:04our
- 2:04Retail
- 2:04Daily
- 2:04minute,
- 2:05which
- 2:05brings
- 2:05you
- 2:06a
- 2:06curated
- 2:06selection
- 2:06of
- 2:07the
- 2:07most
- 2:07important
- 2:07retail
- 2:08headlines
- 2:08every
- 2:08morning
- 2:09and
- 2:09our
- 2:10Retail
- 2:10Technology
- 2:10Spotlight
- 2:11series
- 2:11which
- 2:11goes
- 2:12deep
- 2:12each
- 2:12week
- 2:12on
- 2:12the
- 2:13latest
- 2:13retail
- 2:13technology
- 2:14trends.
- 2:15It's
- 2:15November
- 2:155,
- 2:162025.
- 2:17I'm
- 2:17one
- 2:17of
- 2:17your
- 2:17hosts,
- 2:18Ann
- 2:18Mazinga.
- 2:19And
- 2:19I'm
- 2:19Chris
- 2:20Walton
- 2:21and
- 2:21we're
- 2:21here.
- 2:21Once
- 2:22again
- 2:22to
- 2:22discuss
- 2:22all
- 2:22the
- 2:23top
- 2:23headlines
- 2:23from
- 2:23the
- 2:24past
- 2:24week
- 2:24making
- 2:25waves
- 2:25in
- 2:25the
- 2:25world
- 2:25of
- 2:26omnichannel
- 2:26retailing.
- 2:27Now,
- 2:27Chris,
- 2:28before
- 2:28we
- 2:28get
- 2:28into
- 2:29the
- 2:29show,
- 2:31this
- 2:31this
- 2:32thing
- 2:32has
- 2:32been
- 2:33a
- 2:33topic
- 2:33of
- 2:34conversation
- 2:34in
- 2:35our
- 2:35house.
- 2:35Every
- 2:36dinner
- 2:36that
- 2:36we've
- 2:37with
- 2:37friends
- 2:37over
- 2:38Halloween
- 2:39we
- 2:39talk
- 2:39a
- 2:39lot
- 2:39about
- 2:40artificial
- 2:40intelligence
- 2:41on
- 2:41this,
- 2:41on
- 2:42the
- 2:42show,
- 2:42but
- 2:42I
- 2:42have
- 2:42to
- 2:43ask,
- 2:43have
- 2:43you
- 2:43seen
- 2:44this?
- 2:44Neo
- 2:45personal
- 2:45assistant,
- 2:46human,
- 2:47humanoid
- 2:48robot.
- 2:49It's
- 2:49$20,000.
- 2:50Do
- 2:50you
- 2:50know
- 2:50anything
- 2:51about
- 2:51this?
- 2:52No,
- 2:52I
- 2:52haven't,
- 2:53but
- 2:53I'm
- 2:53gonna.
- 2:53I'm
- 2:54gonna
- 2:54quick
- 2:54look
- 2:54it
- 2:54up
- 2:54here
- 2:55as
- 2:55you're
- 2:55talking.
- 2:55Yeah.
- 2:56Describe
- 2:56it
- 2:56to
- 2:56me
- 2:56as
- 2:57I
- 2:57look
- 2:57it
- 2:57up.
- 2:57So
- 2:58for
- 2:58those
- 2:59listening,
- 2:59it.
- 3:00This
- 3:00is
- 3:00basically.
- 3:01It
- 3:01looks
- 3:03so
- 3:03a
- 3:03character
- 3:04out
- 3:04of
- 3:04a
- 3:04horror
- 3:04movie
- 3:05with,
- 3:05like,
- 3:05no
- 3:05face,
- 3:06like
- 3:06a
- 3:06fencing
- 3:07mask
- 3:07on.
- 3:08It's
- 3:08$20,000.
- 3:09And
- 3:09now
- 3:09you
- 3:10can
- 3:10hire
- 3:10them.
- 3:11It's
- 3:11first
- 3:12round,
- 3:12but,
- 3:13like,
- 3:13you
- 3:13can
- 3:13hire
- 3:13them
- 3:14to
- 3:14do
- 3:14laundry.
- 3:15You
- 3:15can
- 3:15hire
- 3:15them
- 3:16to,
- 3:16like,
- 3:16do
- 3:16personal
- 3:17tasks.
- 3:17They
- 3:17can
- 3:18do,
- 3:18like,
- 3:18cleaning
- 3:19tasks.
- 3:20Let
- 3:20your
- 3:20dog
- 3:21out.
- 3:21I
- 3:21mean,
- 3:21whatever
- 3:22you
- 3:22want
- 3:22it
- 3:22to
- 3:22do.
- 3:23Like,
- 3:23you
- 3:23are
- 3:23programming
- 3:24it.
- 3:24It's
- 3:24the
- 3:24first
- 3:24version.
- 3:25But,
- 3:25like,
- 3:26people
- 3:26are
- 3:26actually
- 3:27buying
- 3:27these
- 3:27things.
- 3:27And
- 3:28since
- 3:28you
- 3:29have
- 3:29an
- 3:29Alexa,
- 3:30like,
- 3:30this
- 3:30is
- 3:30where
- 3:30we
- 3:30were
- 3:30getting
- 3:31with
- 3:31our.
- 3:31Yeah.
- 3:31Like,
- 3:32this
- 3:32is
- 3:32the
- 3:32next
- 3:33step
- 3:33past
- 3:33Alexa.
- 3:34Perhaps.
- 3:35I
- 3:35won't
- 3:35even
- 3:35let
- 3:35an
- 3:35ALEXA
- 3:36in
- 3:36my
- 3:36home.
- 3:37So
- 3:37I
- 3:37have
- 3:37to
- 3:38know,
- 3:38like,
- 3:38as
- 3:38somebody
- 3:39who
- 3:39lives
- 3:39and
- 3:40dies
- 3:40by
- 3:40Alexa,
- 3:41would
- 3:42you
- 3:42go
- 3:42to
- 3:43this
- 3:43next
- 3:43level?
- 3:43Like,
- 3:44if.
- 3:44If
- 3:45you
- 3:45were
- 3:45gifted
- 3:45a
- 3:46Neo
- 3:46robot,
- 3:47would
- 3:47you
- 3:47bring
- 3:47it
- 3:47into
- 3:48your
- 3:48home?
- 3:49Oh,
- 3:49100%.
- 3:50Looking
- 3:50at
- 3:50it.
- 3:50100%.
- 3:51I
- 3:51would
- 3:51add,
- 3:52who
- 3:52let
- 3:52the
- 3:52dogs
- 3:52out?
- 3:53Neil
- 3:53the
- 3:53robot.
- 3:54100%.
- 3:55Yeah.
- 3:55Now,
- 3:55granted,
- 3:56seeing
- 3:56what
- 3:56I'm
- 3:57seeing
- 3:57online
- 3:57as
- 3:57you're
- 3:58talking
- 3:58about,
- 3:58this
- 3:58is
- 3:58the
- 3:58creepiest
- 3:59freaking
- 3:59thing
- 3:59I've
- 3:59ever
- 4:00seen
- 4:00in
- 4:00my
- 4:00life.
- 4:00It's
- 4:01like
- 4:01a
- 4:01horror
- 4:01movie
- 4:02waiting
- 4:02to
- 4:02happen.
- 4:02Like,
- 4:03when
- 4:03NEO
- 4:03goes
- 4:04bad,
- 4:04you
- 4:04know,
- 4:04or
- 4:04Neo
- 4:05goes
- 4:05rogue,
- 4:05but
- 4:06yes.
- 4:06Yeah,
- 4:06man,
- 4:072020.
- 4:08Or
- 4:08when
- 4:08Neo
- 4:09accident
- 4:09accidentally
- 4:10shows
- 4:10up
- 4:10in
- 4:10your
- 4:11room
- 4:11in
- 4:11the
- 4:11middle
- 4:11of
- 4:11the
- 4:12night
- 4:12and
- 4:12is,
- 4:12like,
- 4:12hovering
- 4:13over
- 4:13you,
- 4:13waiting
- 4:14for
- 4:14a
- 4:14command,
- 4:15like
- 4:15Adam.
- 4:16Goldberg
- 4:16and
- 4:16Friends
- 4:17with
- 4:17Chandler,
- 4:17like,
- 4:18just
- 4:18staring
- 4:18at
- 4:18you.
- 4:19Yeah,
- 4:20but,
- 4:20like.
- 4:20But
- 4:20I
- 4:20mean,
- 4:21$20,000
- 4:21seems
- 4:22really
- 4:22steep,
- 4:22but,
- 4:22like,
- 4:23if
- 4:23the
- 4:24value's
- 4:24there
- 4:24and
- 4:24it
- 4:25can
- 4:25clean
- 4:25my
- 4:25house
- 4:25and
- 4:26the
- 4:26pictures
- 4:26online
- 4:26of.
- 4:27Are
- 4:27it
- 4:27scrubbing
- 4:28my
- 4:28toilets?
- 4:29Yes,
- 4:29please.
- 4:29I
- 4:30mean,
- 4:30oh,
- 4:30my
- 4:30gosh.
- 4:34Maybe
- 4:35if
- 4:35the
- 4:35price
- 4:35came
- 4:35down
- 4:35and
- 4:36the
- 4:36value
- 4:36in
- 4:37the
- 4:37utility
- 4:37was
- 4:37there.
- 4:37Yeah.
- 4:38And
- 4:38I
- 4:38was
- 4:38confident.
- 4:38Was
- 4:39it
- 4:39going
- 4:39to,
- 4:39like,
- 4:40you
- 4:40know,
- 4:40attack
- 4:40me
- 4:41in
- 4:41the
- 4:41middle
- 4:41of
- 4:41the
- 4:41night
- 4:41while
- 4:42I'm
- 4:42sleeping?
- 4:42Yes.
- 4:42And
- 4:42I.
- 4:42I
- 4:43imagine
- 4:43I
- 4:43don't
- 4:43have
- 4:44safety
- 4:44protocols
- 4:45involved
- 4:45in
- 4:45this,
- 4:45but.
- 4:46But,
- 4:46yeah,
- 4:46100%.
- 4:47I
- 4:47would.
- 4:47You.
- 4:47Would
- 4:49you
- 4:49want
- 4:49a
- 4:50cylinder
- 4:50onto
- 4:50your
- 4:50counter?
- 4:51And
- 4:51so
- 4:51I
- 4:52know
- 4:52you're
- 4:52not.
- 4:52I
- 4:52don't.
- 4:53I
- 4:53don't
- 4:53want
- 4:53my.
- 4:54I
- 4:54don't.
- 4:54I
- 4:54don't
- 4:54love
- 4:54that
- 4:55my
- 4:55phone
- 4:55listens
- 4:56to
- 4:56me.
- 4:56I
- 4:56don't
- 4:56love
- 4:56that
- 4:57any.
- 4:57I
- 4:57mean,
- 4:57even
- 4:58ChatGPT
- 4:59is
- 4:59listening
- 4:59to
- 4:59me
- 5:00and
- 5:00is
- 5:00serving
- 5:01up
- 5:01all
- 5:01kinds
- 5:02of
- 5:02results
- 5:02for
- 5:02things
- 5:03that
- 5:03I
- 5:03didn't
- 5:03ask
- 5:03for.
- 5:04So
- 5:04no,
- 5:04I
- 5:05would
- 5:05absolutely
- 5:06not.
- 5:06I
- 5:06will
- 5:06not
- 5:07be
- 5:07part
- 5:07of
- 5:07the
- 5:07pilot
- 5:08program
- 5:08for
- 5:08this
- 5:09$20,000
- 5:09humanoid
- 5:10robot.
- 5:10There's
- 5:11no
- 5:11way
- 5:11in
- 5:11hell.
- 5:12Well,
- 5:12and
- 5:12you
- 5:13know
- 5:13who
- 5:13else
- 5:13is
- 5:13listening
- 5:13to
- 5:14you?
- 5:14Our
- 5:15Omni
- 5:15Talk
- 5:15fans.
- 5:16Oh,
- 5:17my
- 5:17gosh.
- 5:17That's
- 5:17fine.
- 5:18That's
- 5:18fine.
- 5:18I
- 5:19know
- 5:19what
- 5:19I'm
- 5:19saying
- 5:19to
- 5:19them
- 5:20for
- 5:20the
- 5:20most
- 5:20part.
- 5:22Okay.
- 5:22Well,
- 5:22Chris,
- 5:23it
- 5:23is
- 5:24also
- 5:24the
- 5:24first
- 5:24show
- 5:24of
- 5:24the
- 5:25month,
- 5:25which
- 5:25means
- 5:25that
- 5:26we
- 5:26need
- 5:26to
- 5:26award
- 5:27this
- 5:27month's
- 5:28Omni
- 5:28Star.
- 5:29So,
- 5:29Chris,
- 5:29tell
- 5:29us
- 5:30who
- 5:30won
- 5:30the
- 5:31month
- 5:31of
- 5:31November,
- 5:32please.
- 5:33Yes,
- 5:33and
- 5:34of
- 5:34course,
- 5:34yes.
- 5:34Thanks
- 5:35for
- 5:35the
- 5:35reminder
- 5:35for
- 5:35those
- 5:35news.
- 5:36The
- 5:36pot
- 5:36new
- 5:36to
- 5:37the
- 5:37podcast.
- 5:37The
- 5:37Omnistar
- 5:38Award
- 5:38is
- 5:38of
- 5:38course
- 5:38the
- 5:38award
- 5:39we
- 5:39give
- 5:39out
- 5:39each
- 5:39month
- 5:40in
- 5:40partnership
- 5:40with
- 5:41Corso
- 5:41to
- 5:41recognize
- 5:41the
- 5:42omnichannel
- 5:42operators
- 5:43out
- 5:43there.
- 5:43The
- 5:44top
- 5:44omnichannel
- 5:45operators
- 5:45out
- 5:45there,
- 5:45I
- 5:46should
- 5:46say,
- 5:46not
- 5:46the
- 5:47pundits,
- 5:47not
- 5:48the
- 5:48so
- 5:48called
- 5:48experts.
- 5:49There's
- 5:49a
- 5:49lot
- 5:49of
- 5:49that
- 5:49going
- 5:49on
- 5:50right
- 5:50now,
- 5:50but
- 5:50the
- 5:50real
- 5:50life
- 5:51retail
- 5:51operators
- 5:52making
- 5:52a
- 5:52difference
- 5:53in
- 5:53their
- 5:53organizations.
- 5:54Corso's
- 5:55AI
- 5:55copilot,
- 5:56you
- 5:56might
- 5:56recall,
- 5:57coaches
- 5:58retail
- 5:58leaders
- 5:58to
- 5:58optimize
- 5:59store
- 5:59performance
- 5:59at
- 6:00every
- 6:00level,
- 6:00transform
- 6:01retail
- 6:01operations
- 6:02from
- 6:02data
- 6:02overload
- 6:03into
- 6:03data
- 6:04powered.
- 6:04And
- 6:05in
- 6:05this
- 6:05month,
- 6:06we
- 6:06are
- 6:06excited
- 6:07to
- 6:07give
- 6:07the
- 6:07award
- 6:08to
- 6:08Justin
- 6:08Weinstein,
- 6:09the
- 6:09EVP
- 6:10and
- 6:10chief
- 6:10merchandising
- 6:11and
- 6:11Marketing
- 6:11officer
- 6:12at
- 6:12Giant
- 6:13Eagle.
- 6:13Justin
- 6:13is
- 6:14winning
- 6:14this
- 6:14month's
- 6:15award
- 6:15for
- 6:15the
- 6:15bold
- 6:16work
- 6:16he
- 6:16is
- 6:16doing
- 6:17leading
- 6:1895
- 6:18years
- 6:18old.
- 6:1995
- 6:19years
- 6:20old,
- 6:20and
- 6:20Giant
- 6:21Eagles
- 6:21$100
- 6:22million
- 6:23because
- 6:23it
- 6:23matters.
- 6:24New
- 6:24brand
- 6:25positioning,
- 6:26campaign
- 6:26and
- 6:27work
- 6:27effort.
- 6:28So
- 6:28congratulations,
- 6:29Justin,
- 6:30on
- 6:30being
- 6:30named
- 6:31this
- 6:31month's
- 6:31Omni
- 6:32Star.
- 6:33All
- 6:33right,
- 6:33Ed,
- 6:33should
- 6:33we
- 6:34get
- 6:34to
- 6:34the
- 6:34headlines?
- 6:35Let's
- 6:35do
- 6:35it.
- 6:36In
- 6:36this
- 6:36week's
- 6:36Fast5,
- 6:37we've
- 6:37got
- 6:37news
- 6:37on
- 6:38the
- 6:38surprising
- 6:39size
- 6:39of
- 6:39Starbucks
- 6:40delivery
- 6:40business
- 6:41Mondelez
- 6:42aggressive
- 6:42use
- 6:42and
- 6:43investment
- 6:43in
- 6:43generative
- 6:44AI,
- 6:45Kroger
- 6:45and
- 6:45Uber
- 6:46Eats.
- 6:46New
- 6:46partnership
- 6:46that
- 6:47integrates
- 6:47restaurant
- 6:48delivery
- 6:48right
- 6:48into
- 6:49the
- 6:49Kroger
- 6:49app
- 6:50grubhub
- 6:51now
- 6:51enabling
- 6:52grocery
- 6:52delivery
- 6:53via,
- 6:53yes,
- 6:54Instacart.
- 6:55And
- 6:55in
- 6:55a
- 6:55new
- 6:55segment,
- 6:56we
- 6:56are
- 6:56calling
- 6:57which
- 6:57headline
- 6:57won
- 6:58the
- 6:58week?
- 6:59Producer
- 6:59Ella
- 6:59will
- 7:00join
- 7:00us
- 7:00at
- 7:00the
- 7:00end
- 7:00of
- 7:00the
- 7:00show
- 7:01to
- 7:01discuss
- 7:01which
- 7:01headline
- 7:02discussion
- 7:03piqued
- 7:03her
- 7:03interest
- 7:04the
- 7:04most.
- 7:04But
- 7:04we
- 7:04begin
- 7:05today
- 7:05with
- 7:05big
- 7:06news
- 7:06from
- 7:07the
- 7:07Wall
- 7:07Street
- 7:07Journal
- 7:08surrounding
- 7:08Amazon.
- 7:09And
- 7:10that's
- 7:10right,
- 7:10headline
- 7:11number
- 7:11one,
- 7:11the
- 7:12Amazonification,
- 7:13which
- 7:14is
- 7:14a
- 7:14new
- 7:14word
- 7:14that
- 7:15apparently
- 7:15we
- 7:15all
- 7:16need
- 7:16to
- 7:16have
- 7:16in
- 7:16our
- 7:17dictionaries.
- 7:18The
- 7:18Amazonification
- 7:19of
- 7:20Whole
- 7:20Foods
- 7:20may
- 7:20now
- 7:20be
- 7:21closer
- 7:21than
- 7:21it
- 7:22has
- 7:22ever
- 7:22appeared
- 7:23before.
- 7:23According
- 7:23to
- 7:24the
- 7:24Wall
- 7:24Street
- 7:24Journal,
- 7:25Amazon
- 7:25is
- 7:26shaking
- 7:26up
- 7:26the
- 7:26natural
- 7:27foods
- 7:27groceries
- 7:28with
- 7:28robots
- 7:28in
- 7:29the
- 7:29back
- 7:29room
- 7:29and
- 7:29Pepsi
- 7:30outside
- 7:30the
- 7:31exit
- 7:31in
- 7:31its
- 7:31push
- 7:32for
- 7:32a
- 7:32bigger
- 7:32slice
- 7:33of
- 7:33the
- 7:33supermarket
- 7:34business.
- 7:34For
- 7:35example,
- 7:35a
- 7:36new
- 7:36feature
- 7:36lurks
- 7:37in
- 7:37the
- 7:37back
- 7:37room
- 7:38of
- 7:38a
- 7:38Whole
- 7:38Foods
- 7:39Market
- 7:39in
- 7:39suburban
- 7:39Philadelphia
- 7:40called
- 7:40the
- 7:41Shopbots,
- 7:41a
- 7:42group
- 7:42of
- 7:42robots
- 7:42that
- 7:43fetch
- 7:43Tide
- 7:43Pods
- 7:44and
- 7:44Pepsi
- 7:45for
- 7:45shoppers
- 7:45who
- 7:46aren't
- 7:46fully
- 7:46satisfied
- 7:47by
- 7:47Whole
- 7:48Foods
- 7:48selection
- 7:48of
- 7:49organic
- 7:49kale
- 7:49and
- 7:50craft
- 7:50beer.
- 7:51In
- 7:51the
- 7:51beverage
- 7:51section,
- 7:52shoppers
- 7:52face
- 7:53a
- 7:53selection
- 7:53of
- 7:54prebiotic
- 7:55sodas
- 7:55free
- 7:55of
- 7:55GMOs
- 7:56and
- 7:56artificial
- 7:56colors.
- 7:57However,
- 7:57if
- 7:57you
- 7:58they
- 7:58really
- 7:58just
- 7:59want
- 7:59a
- 7:59Pepsi,
- 8:00they
- 8:00can
- 8:00pull
- 8:00out
- 8:00their
- 8:00phones,
- 8:01open
- 8:01the
- 8:01Amazon
- 8:01app
- 8:02and
- 8:02ask.
- 8:03And
- 8:03the
- 8:03shop
- 8:03bots
- 8:03will
- 8:04spring
- 8:04into
- 8:04action.
- 8:05The
- 8:05soda
- 8:05will
- 8:06be
- 8:06ready
- 8:06to
- 8:06pick
- 8:06up
- 8:07in
- 8:07minutes.
- 8:08And
- 8:08in
- 8:08a
- 8:08separate
- 8:09trial
- 8:09in
- 8:09Chicago,
- 8:10the
- 8:10Pepsi
- 8:11is
- 8:11even
- 8:11more
- 8:12visible
- 8:12there.
- 8:13Amazon
- 8:14has
- 8:14cleared
- 8:14their
- 8:15coffee
- 8:15shop
- 8:15and
- 8:16seating
- 8:16area
- 8:16in
- 8:17the
- 8:17city's
- 8:17flagship
- 8:17Whole
- 8:18Foods,
- 8:18installing
- 8:19in
- 8:19its
- 8:19place
- 8:19a
- 8:203,800
- 8:20square
- 8:21foot
- 8:21grocery
- 8:22kiosk
- 8:22called
- 8:23Amazon
- 8:23Grocery,
- 8:24filled
- 8:24with
- 8:24brands
- 8:25like,
- 8:25like
- 8:25Kraft
- 8:26Mac
- 8:26and
- 8:26Cheese
- 8:26and
- 8:26Chips
- 8:27Ahoy.
- 8:28Chris,
- 8:28as
- 8:29the
- 8:29biggest
- 8:29Doritos
- 8:30and
- 8:30Pepsi
- 8:31fan
- 8:31out
- 8:31there,
- 8:31are
- 8:32you
- 8:32buying
- 8:32or
- 8:33selling
- 8:33the
- 8:33idea
- 8:34that
- 8:34Amazon
- 8:35intends
- 8:35to
- 8:36allow
- 8:36us
- 8:36to
- 8:37buy
- 8:37both
- 8:37of
- 8:37those
- 8:38things
- 8:38at
- 8:38Whole
- 8:39Foods
- 8:39in
- 8:39the
- 8:40long
- 8:40term?
- 8:40I
- 8:41think
- 8:41I
- 8:41am
- 8:41buying
- 8:42that.
- 8:42That
- 8:42is
- 8:42the
- 8:43ultimate
- 8:43plan
- 8:43here.
- 8:44And
- 8:44I'm
- 8:44curious
- 8:44what
- 8:45you
- 8:45think.
- 8:45This
- 8:45story
- 8:45is
- 8:46really,
- 8:47really
- 8:47interesting
- 8:47to
- 8:47me.
- 8:47I
- 8:48mean,
- 8:48we
- 8:48talked
- 8:48about
- 8:48it
- 8:48a
- 8:49while
- 8:49back
- 8:49on
- 8:49our
- 8:49show
- 8:50that
- 8:50they
- 8:50were
- 8:50contemplating
- 8:51testing
- 8:51this
- 8:52and
- 8:52I
- 8:52guess
- 8:53now
- 8:53it's
- 8:53live.
- 8:53And
- 8:53the
- 8:54funny
- 8:54thing
- 8:54I
- 8:54think
- 8:54is
- 8:54like
- 8:55the
- 8:553,600
- 8:56foot
- 8:56square
- 8:57foot
- 8:57kiosk,
- 8:58that's
- 8:58not
- 8:58a
- 8:58kiosk,
- 8:59that's
- 8:59a
- 8:59fricking
- 8:59convenience
- 9:00store
- 9:00at
- 9:00that
- 9:00size.
- 9:01Right?
- 9:01So
- 9:01like,
- 9:02so
- 9:02like
- 9:03makes
- 9:03me
- 9:03think
- 9:03that
- 9:03these
- 9:04tests,
- 9:04you
- 9:04know,
- 9:05that,
- 9:05that
- 9:05Amazon's
- 9:06moving
- 9:06in
- 9:06this
- 9:06direction
- 9:07because
- 9:07these
- 9:07tests
- 9:07are
- 9:08so
- 9:08strange
- 9:09that
- 9:09it
- 9:09feels
- 9:10to
- 9:10me
- 9:10like
- 9:10someone
- 9:10at
- 9:11Amazon
- 9:11probably
- 9:12sat
- 9:12down
- 9:12at
- 9:12one
- 9:12point
- 9:13in
- 9:13time
- 9:13and
- 9:14wrote
- 9:14a
- 9:14vaunted
- 9:15Amazon
- 9:15press
- 9:16release
- 9:16of
- 9:16what
- 9:17if
- 9:17you
- 9:17could
- 9:17get
- 9:17Whole
- 9:17Foods
- 9:18products
- 9:18and
- 9:18your
- 9:18average
- 9:19grocery
- 9:19store
- 9:19products
- 9:20all
- 9:20in
- 9:20the
- 9:20same
- 9:21trip?
- 9:21Imagine
- 9:22that
- 9:22world.
- 9:23And
- 9:23so
- 9:23when
- 9:23you
- 9:24put
- 9:24it
- 9:24that
- 9:24way,
- 9:24I
- 9:24can
- 9:25see
- 9:25the
- 9:25allure
- 9:26of
- 9:26the
- 9:26concept
- 9:27because
- 9:28that
- 9:28idea
- 9:28just
- 9:28doesn't
- 9:29exist
- 9:29in
- 9:29the
- 9:29marketplace.
- 9:30But
- 9:30in
- 9:30my
- 9:30opinion,
- 9:31as
- 9:31I've
- 9:31said
- 9:31before,
- 9:32there's
- 9:33a
- 9:33reason
- 9:33for
- 9:33that.
- 9:33It's
- 9:34because
- 9:34the
- 9:34mass
- 9:34market
- 9:35doesn't
- 9:35want
- 9:35it.
- 9:36If
- 9:36it
- 9:36did,
- 9:36the
- 9:37buyers
- 9:37at
- 9:37Walmart,
- 9:38Target
- 9:38and
- 9:38Kroger
- 9:39would
- 9:39devote
- 9:40more
- 9:40of
- 9:40their
- 9:40shelf
- 9:40space
- 9:40to
- 9:41what
- 9:41Whole
- 9:41Foods
- 9:42actually
- 9:42sell.
- 9:42So
- 9:43if
- 9:43I
- 9:43play
- 9:43this
- 9:43out,
- 9:44all
- 9:45roads
- 9:45lead
- 9:45down
- 9:45the
- 9:46same
- 9:46path.
- 9:46To
- 9:46me,
- 9:46that
- 9:47over
- 9:47time,
- 9:48Whole
- 9:48Foods
- 9:48looks
- 9:49less
- 9:49like
- 9:49we
- 9:49know
- 9:49it
- 9:50today
- 9:50and
- 9:51more
- 9:51like
- 9:51your
- 9:51average
- 9:51grocery
- 9:52store
- 9:52with
- 9:53no
- 9:53real
- 9:53points
- 9:53of
- 9:54competitive
- 9:54differentiation.
- 9:55Now,
- 9:55with
- 9:56that
- 9:56said,
- 9:56I
- 9:56can
- 9:57get
- 9:57behind
- 9:57the
- 9:57milk
- 9:58with
- 9:58my
- 9:58electronics
- 9:59idea
- 10:00that
- 10:00Andrew
- 10:00Jassy
- 10:01was,
- 10:01you
- 10:01know,
- 10:01purporting
- 10:02to
- 10:02talk
- 10:03about
- 10:03in
- 10:03the
- 10:03media
- 10:03last
- 10:04week.
- 10:04Given
- 10:04where
- 10:05Whole
- 10:05Foods
- 10:06stores
- 10:06are
- 10:06and
- 10:06where
- 10:07they're
- 10:07located,
- 10:07that
- 10:08could
- 10:08be
- 10:08valuable
- 10:08in
- 10:09and
- 10:09of
- 10:09itself
- 10:09to
- 10:10Amazon
- 10:10for
- 10:10the
- 10:10online
- 10:11delivery
- 10:11business.
- 10:11So
- 10:11I
- 10:12have
- 10:12to
- 10:12consider
- 10:12that.
- 10:13But
- 10:13the
- 10:13whole
- 10:14thing,
- 10:14at
- 10:14the
- 10:14end
- 10:14of
- 10:14the
- 10:14day,
- 10:14makes
- 10:15me
- 10:15very,
- 10:15very
- 10:15sad
- 10:16because
- 10:17if
- 10:17any
- 10:17of
- 10:17what
- 10:18I
- 10:18said
- 10:18is
- 10:18true,
- 10:19Amazon
- 10:20is
- 10:20essentially
- 10:20destroying
- 10:21a
- 10:21once
- 10:22proud
- 10:22brand
- 10:22and
- 10:23a
- 10:23brand
- 10:23that
- 10:24in
- 10:24my
- 10:24opinion,
- 10:25could
- 10:25still
- 10:25thrive
- 10:26in
- 10:26the
- 10:26marketplaces
- 10:27on
- 10:27its
- 10:27own
- 10:28and
- 10:28for
- 10:28its
- 10:28own
- 10:28purpose
- 10:29of
- 10:29its
- 10:29design.
- 10:30Yeah,
- 10:30I
- 10:30mean,
- 10:30I
- 10:31think
- 10:31they,
- 10:31they
- 10:31have
- 10:31even
- 10:32more
- 10:32of
- 10:32a
- 10:32chance
- 10:33to
- 10:33thrive.
- 10:33They're
- 10:33an
- 10:33established
- 10:34brand.
- 10:34And
- 10:35when
- 10:35you
- 10:35look
- 10:35at
- 10:35some
- 10:35of
- 10:35the
- 10:36competitors
- 10:36out
- 10:36there
- 10:36of
- 10:37Trader
- 10:37Joe's
- 10:37and
- 10:38Sprouts
- 10:38and
- 10:38other,
- 10:39other
- 10:39spaces
- 10:40in
- 10:40their,
- 10:41in
- 10:41their
- 10:42same
- 10:42kind
- 10:42of
- 10:43organic,
- 10:43best
- 10:44quality
- 10:44food
- 10:45and
- 10:45produce
- 10:45space,
- 10:46I
- 10:46think
- 10:46the
- 10:47Whole
- 10:47Foods
- 10:48has
- 10:48the
- 10:48best
- 10:48chance
- 10:48to
- 10:49do
- 10:49that.
- 10:49And
- 10:49I
- 10:49think
- 10:50the
- 10:50other
- 10:50thing
- 10:50that
- 10:50this,
- 10:51this
- 10:51makes
- 10:51me
- 10:52wonder
- 10:52is
- 10:53like
- 10:53Sprouts
- 10:54and
- 10:54Trader
- 10:54Joe's,
- 10:54we've
- 10:54talked
- 10:55to
- 10:55their
- 10:55teams
- 10:56at
- 10:57length
- 10:57and
- 10:58they
- 10:59know
- 10:59they're
- 10:59an
- 10:59extra
- 10:59trip.
- 11:00Whole
- 11:00Foods
- 11:01knows
- 11:01it's
- 11:01an
- 11:01extra
- 11:02trip
- 11:02for
- 11:02most
- 11:02people.
- 11:03And
- 11:03if
- 11:04they
- 11:04want
- 11:04the
- 11:04Doritos,
- 11:05they
- 11:05want
- 11:05the
- 11:06Pepsi.
- 11:06All
- 11:06of
- 11:06that
- 11:06is
- 11:07shelf,
- 11:07stable
- 11:07stuff
- 11:08that's
- 11:08easy
- 11:09to
- 11:09order
- 11:09online
- 11:10through
- 11:10a
- 11:10variety
- 11:11of
- 11:11other
- 11:13places
- 11:13or.
- 11:13I,
- 11:14I
- 11:14was
- 11:14thinking
- 11:14last
- 11:15night
- 11:15about
- 11:15the
- 11:15use
- 11:15cases,
- 11:16like
- 11:16if
- 11:16you're
- 11:16a
- 11:17Whole
- 11:17Foods
- 11:17shopper
- 11:18and
- 11:18that's
- 11:18where
- 11:18you
- 11:18get
- 11:18all
- 11:19your
- 11:19food,
- 11:19what,
- 11:20what
- 11:20are
- 11:20those
- 11:20times
- 11:21where
- 11:21you're
- 11:21really
- 11:22going
- 11:22to
- 11:22get
- 11:22the
- 11:22Doritos
- 11:23and
- 11:23the
- 11:23Pepsi?
- 11:23Maybe
- 11:24it's
- 11:24a
- 11:24Super
- 11:24bowl
- 11:25party,
- 11:25maybe
- 11:25it's
- 11:25what?
- 11:26Whatever.
- 11:26Like,
- 11:26right,
- 11:26that's
- 11:27not
- 11:27a
- 11:27common
- 11:27thing
- 11:28that
- 11:28you're
- 11:28doing.
- 11:29And
- 11:29so
- 11:29in
- 11:29that
- 11:30case,
- 11:30like,
- 11:30why
- 11:30wouldn't
- 11:31you
- 11:31just
- 11:31make
- 11:31a
- 11:31trip
- 11:31to
- 11:32a
- 11:32Target
- 11:32so
- 11:32you
- 11:32can
- 11:32get
- 11:33all
- 11:33the
- 11:33things
- 11:33that
- 11:33you
- 11:33need
- 11:34in
- 11:34that
- 11:34scenario?
- 11:35So
- 11:35I,
- 11:36I
- 11:36think
- 11:36that
- 11:36this
- 11:37is
- 11:37just
- 11:37a
- 11:37really
- 11:39disappointing
- 11:40decision
- 11:40for
- 11:41Amazon
- 11:42to
- 11:42make
- 11:42with
- 11:43the
- 11:43Whole
- 11:43Foods
- 11:43brand
- 11:44that's
- 11:44been
- 11:45so
- 11:45beloved
- 11:45and
- 11:46so
- 11:46established
- 11:46for
- 11:47so
- 11:47long.
- 11:48And
- 11:49you
- 11:49know,
- 11:49I
- 11:49think
- 11:49like
- 11:50you
- 11:50said,
- 11:50if
- 11:50this
- 11:50starts
- 11:51to
- 11:51go
- 11:51the
- 11:52direction
- 11:52where
- 11:52they're
- 11:52just
- 11:53merging
- 11:53everything
- 11:53together,
- 11:54there's
- 11:55nothing
- 11:55as
- 11:55a
- 11:55shopper
- 11:56for
- 11:56me.
- 11:56There's
- 11:56no
- 11:56reason
- 11:57for
- 11:57me
- 11:57to
- 11:57go
- 11:58to
- 11:58that
- 11:58Whole
- 11:58Foods.
- 11:59It's
- 11:59more
- 11:59expensive
- 12:00like
- 12:00it
- 12:01there.
- 12:01I
- 12:01can
- 12:01just,
- 12:01I
- 12:02can
- 12:02go
- 12:02to
- 12:02Aldi,
- 12:02I
- 12:02can
- 12:03go
- 12:03to
- 12:03Walmart,
- 12:04I
- 12:04can
- 12:04go
- 12:04to
- 12:04all
- 12:04these
- 12:04other
- 12:05places
- 12:05and
- 12:05get
- 12:05those
- 12:06things.
- 12:06If
- 12:06you're
- 12:06not
- 12:06going
- 12:06to
- 12:07stick
- 12:07to
- 12:07what
- 12:08really
- 12:09was
- 12:09at
- 12:09your
- 12:10core
- 12:11and
- 12:12why
- 12:12I
- 12:12go
- 12:12to
- 12:12Whole
- 12:13Foods.
- 12:13So
- 12:14the
- 12:14one
- 12:14last
- 12:15thing
- 12:15I'd
- 12:15say
- 12:15too
- 12:15is
- 12:16I
- 12:16think
- 12:16this
- 12:16also
- 12:17will
- 12:17start
- 12:17to
- 12:17put
- 12:17more
- 12:18onus
- 12:18on
- 12:19the
- 12:19shopper.
- 12:20Because
- 12:20when
- 12:20I
- 12:21go
- 12:21into
- 12:21Whole
- 12:21Foods
- 12:21right
- 12:22now,
- 12:22for
- 12:22the
- 12:22most
- 12:22part
- 12:22I
- 12:23know
- 12:23like
- 12:23my
- 12:23ingredients
- 12:24are
- 12:24clean
- 12:24source.
- 12:24Like,
- 12:25I
- 12:25don't
- 12:25have
- 12:25to
- 12:25think
- 12:25about
- 12:26it
- 12:26now
- 12:26if
- 12:27you
- 12:27start
- 12:27adding
- 12:28Doritos
- 12:28and
- 12:29Pepsi
- 12:29and
- 12:29all
- 12:30kinds
- 12:30of
- 12:30other
- 12:30stuff
- 12:31to
- 12:31your
- 12:31aisles.
- 12:32Now
- 12:32I
- 12:32have
- 12:32to
- 12:33spend
- 12:33time
- 12:33in
- 12:33the
- 12:34aisles
- 12:34trying
- 12:34to
- 12:34discern
- 12:35like,
- 12:35what
- 12:36are
- 12:36the
- 12:36ingredients
- 12:36in
- 12:36this
- 12:37product,
- 12:37Are
- 12:37they
- 12:37clean?
- 12:38Are
- 12:38they
- 12:38going
- 12:39to
- 12:39be
- 12:39like
- 12:39locally
- 12:40sourced?
- 12:40Now
- 12:40I
- 12:41have
- 12:41more
- 12:41work
- 12:41to
- 12:42do.
- 12:42So
- 12:42I'm
- 12:42just.
- 12:43Can
- 12:43you
- 12:43tell
- 12:43I'm
- 12:43not,
- 12:44not
- 12:44a
- 12:44big
- 12:44fan
- 12:44of
- 12:44what
- 12:45I
- 12:45am?
- 12:45Yeah,
- 12:46I
- 12:46can't
- 12:47tell
- 12:47you're
- 12:47not
- 12:47a
- 12:47big
- 12:47fan.
- 12:48Although
- 12:48I
- 12:48do
- 12:48want
- 12:48to
- 12:48push
- 12:48you
- 12:49a
- 12:49little
- 12:49bit
- 12:49because
- 12:49you
- 12:49didn't
- 12:49actually
- 12:49answer
- 12:50the
- 12:50question.
- 12:50You're
- 12:50not
- 12:51a
- 12:51fan
- 12:51of
- 12:51the
- 12:51idea.
- 12:52But
- 12:52the
- 12:52question
- 12:53that
- 12:53you
- 12:53asked
- 12:53me
- 12:53was
- 12:54actually,
- 12:54do
- 12:55you
- 12:55think
- 12:55Amazon
- 12:56is
- 12:56going
- 12:56to
- 12:56do
- 12:57this
- 12:57in
- 12:57the
- 12:57long
- 12:58run?
- 12:58If
- 12:58you
- 12:58had
- 12:58to
- 12:58guess
- 12:59right
- 12:59now,
- 12:59is
- 12:59this
- 13:00what
- 13:00they're
- 13:00doing
- 13:00or
- 13:01is
- 13:01this
- 13:01the
- 13:01Wall
- 13:01Street
- 13:01Journal
- 13:02just
- 13:02running
- 13:02with
- 13:03a
- 13:03test
- 13:03and
- 13:04trying
- 13:04to,
- 13:04you
- 13:05know,
- 13:05get
- 13:05it
- 13:05salacious
- 13:06as
- 13:06the
- 13:06Amazon
- 13:07ification
- 13:07as
- 13:07you
- 13:07described
- 13:08in
- 13:08the
- 13:08beginning?
- 13:08What
- 13:09do
- 13:09you
- 13:09think?
- 13:09I
- 13:09do
- 13:09think
- 13:10that
- 13:10this
- 13:10is
- 13:10what
- 13:10the
- 13:10Amazon's
- 13:11doing.
- 13:11I
- 13:12think
- 13:12they
- 13:12think
- 13:12that
- 13:12they
- 13:13have
- 13:13to
- 13:13make
- 13:14this
- 13:14is
- 13:14like
- 13:14the
- 13:14last
- 13:14ditch
- 13:15effort
- 13:15for
- 13:15the
- 13:15grocery
- 13:16business,
- 13:16that
- 13:17of
- 13:17Amazon
- 13:17and,
- 13:18and
- 13:18they're
- 13:18going
- 13:18to
- 13:18turn
- 13:18Whole
- 13:19Foods
- 13:19into
- 13:20what
- 13:20they
- 13:20wanted
- 13:21Amazon
- 13:21Grocery
- 13:21to
- 13:22be.
- 13:22And
- 13:22I
- 13:22just,
- 13:23I
- 13:23don't
- 13:23think
- 13:23it's
- 13:23going
- 13:23to
- 13:23work.
- 13:24Wow.
- 13:25Okay.
- 13:25We
- 13:25both
- 13:25thought
- 13:26the
- 13:26same
- 13:26thing.
- 13:26All
- 13:26right,
- 13:27headline
- 13:27number
- 13:27two,
- 13:27coffee
- 13:28delivery
- 13:28is
- 13:28now
- 13:29a
- 13:29$1
- 13:29billion
- 13:30business
- 13:31for
- 13:31Starbucks.
- 13:31Who
- 13:32knew?
- 13:32According
- 13:32to
- 13:33CNBC,
- 13:34Starbucks
- 13:34said
- 13:35last
- 13:35week
- 13:36that
- 13:36its
- 13:36annual
- 13:36delivery
- 13:37sales
- 13:37crossed
- 13:38the
- 13:38Milestone
- 13:38in
- 13:39fiscal
- 13:392025,
- 13:40which
- 13:41ended
- 13:41on
- 13:41September
- 13:4230th.
- 13:42In
- 13:42the
- 13:42company's
- 13:43fiscal
- 13:43fourth
- 13:43quarter,
- 13:44delivery
- 13:45sales
- 13:45climbed
- 13:46in
- 13:46almost
- 13:4730%
- 13:48compared
- 13:48with
- 13:49the
- 13:49year
- 13:49ago,
- 13:49period.
- 13:50Executive
- 13:50said
- 13:5030%.
- 13:51And
- 13:51deliveries
- 13:52growing
- 13:5230%
- 13:53at
- 13:53Starbucks.
- 13:54And
- 13:54I'm
- 13:55curious,
- 13:55does
- 13:55the
- 13:55fact
- 13:55that
- 13:55Starbucks
- 13:56now
- 13:56sells
- 13:57a
- 13:57billion
- 13:57dollars
- 13:58of
- 13:58coffee
- 13:58a
- 13:59year
- 13:59via
- 13:59delivery
- 14:00change
- 14:01your
- 14:01thinking
- 14:01on
- 14:02Brian
- 14:02Nichols
- 14:02turnaround
- 14:03strategy?
- 14:04No.
- 14:04I
- 14:05still
- 14:05think
- 14:05if
- 14:06anything,
- 14:06this
- 14:06tells
- 14:06you
- 14:07you
- 14:07need
- 14:07to
- 14:07automate
- 14:08the
- 14:08hell
- 14:08out
- 14:08of
- 14:08your
- 14:08business.
- 14:09You
- 14:09need
- 14:10to
- 14:11figure,
- 14:11you
- 14:12need
- 14:12to
- 14:12like
- 14:13shift
- 14:13gears
- 14:14from
- 14:14this
- 14:14like
- 14:15coffee
- 14:15shop
- 14:15experience
- 14:16and
- 14:16look
- 14:16at
- 14:16the
- 14:17potential
- 14:17growth
- 14:17on
- 14:18your
- 14:18hands
- 14:18here.
- 14:19Bring
- 14:19back
- 14:19the
- 14:19pickup
- 14:20only
- 14:20stores
- 14:20don't
- 14:21even
- 14:21put
- 14:21a
- 14:21storefront
- 14:22in
- 14:22front
- 14:22of
- 14:22them.
- 14:22They
- 14:22could
- 14:22just
- 14:23be
- 14:23ghost
- 14:23kitchen
- 14:24coffee
- 14:24making
- 14:25operations
- 14:26where
- 14:26everything's
- 14:27automated
- 14:28so
- 14:28that
- 14:28you
- 14:28can
- 14:28get
- 14:29things
- 14:29to
- 14:29customers
- 14:30quickly.
- 14:32And
- 14:32that's
- 14:33because
- 14:33they
- 14:33know
- 14:33they're
- 14:34going
- 14:34to
- 14:34get
- 14:34exactly
- 14:35what
- 14:35they
- 14:35want
- 14:36every
- 14:36single
- 14:36time
- 14:37they
- 14:37order
- 14:37Starbucks,
- 14:38not
- 14:38just
- 14:38for
- 14:39coffee,
- 14:39but
- 14:39also
- 14:40food.
- 14:40They
- 14:40said
- 14:4040%
- 14:41of
- 14:41these
- 14:41orders
- 14:42are
- 14:42including
- 14:42food
- 14:43because
- 14:43you
- 14:43have
- 14:44to
- 14:44help
- 14:44people
- 14:44justify
- 14:45those
- 14:45delivery
- 14:45costs.
- 14:46And
- 14:47I
- 14:47think
- 14:47what
- 14:47this
- 14:48is
- 14:48showing
- 14:48me
- 14:48is
- 14:49that
- 14:49it
- 14:49already
- 14:50is
- 14:50being
- 14:50delivered
- 14:51and
- 14:51accurately
- 14:52and
- 14:52in
- 14:53good
- 14:53condition.
- 14:54Like
- 14:54the
- 14:54coffee
- 14:54still
- 14:55hot.
- 14:55So
- 14:56how
- 14:56do
- 14:56you
- 14:56keep
- 14:56that
- 14:57engine
- 14:57going?
- 14:57And
- 14:58that
- 14:58to
- 14:59me
- 14:59is
- 14:59what
- 14:59I
- 15:00would
- 15:00be
- 15:00focused
- 15:00on
- 15:00if
- 15:01I
- 15:01was
- 15:01Brian
- 15:01Nichol
- 15:01and
- 15:02team
- 15:02at
- 15:02Star
- 15:03at
- 15:03Starbucks.
- 15:03But
- 15:04what,
- 15:04what
- 15:05about
- 15:05you?
- 15:05I
- 15:05mean,
- 15:05does
- 15:05this
- 15:05change?
- 15:06You're,
- 15:06you're
- 15:06pro
- 15:07coffee
- 15:07shop
- 15:08where,
- 15:08what
- 15:08do
- 15:08you
- 15:08think
- 15:08this
- 15:09has?
- 15:09What
- 15:09impact
- 15:10do
- 15:10you
- 15:10think
- 15:10this
- 15:10has?
- 15:11I
- 15:11am,
- 15:11but
- 15:11I
- 15:12am,
- 15:13but
- 15:13I
- 15:13think
- 15:13I'm
- 15:13changing.
- 15:13I'm
- 15:14coming
- 15:14to
- 15:14come
- 15:14into
- 15:14your
- 15:14side
- 15:15a
- 15:15little
- 15:15bit
- 15:15more.
- 15:15I
- 15:15think
- 15:16there's
- 15:16some
- 15:16nuance
- 15:16to
- 15:16the
- 15:16argument
- 15:17though.
- 15:17But
- 15:17like
- 15:18I
- 15:18think
- 15:18this
- 15:18is
- 15:18the
- 15:18bullet
- 15:19in
- 15:19the
- 15:19chamber
- 15:19for
- 15:19your
- 15:19argument,
- 15:20for
- 15:20what
- 15:20you've
- 15:21long
- 15:21espoused
- 15:22on
- 15:22this
- 15:23show.
- 15:24You
- 15:24know,
- 15:24because
- 15:25with
- 15:2530%,
- 15:26that's
- 15:26just,
- 15:27that
- 15:27just
- 15:27tells
- 15:27me
- 15:2830%
- 15:28growth
- 15:28rate
- 15:29and
- 15:29delivering
- 15:29a
- 15:29billion
- 15:29dollar
- 15:29business,
- 15:30that
- 15:30just
- 15:30tells
- 15:30me,
- 15:30like
- 15:30you
- 15:31said,
- 15:31there's
- 15:31just
- 15:31a
- 15:31hell
- 15:31of
- 15:31a
- 15:31lot
- 15:32of
- 15:32people
- 15:32that
- 15:32want
- 15:32their
- 15:32coffee.
- 15:33They
- 15:33don't
- 15:33want
- 15:34the
- 15:34Starbucks
- 15:34experience.
- 15:35It's
- 15:35absolutely
- 15:35meaningless
- 15:36to
- 15:36them.
- 15:36They
- 15:36just
- 15:37want
- 15:37the
- 15:37addiction.
- 15:37They
- 15:38just
- 15:38want
- 15:38the
- 15:38product
- 15:38that
- 15:38they
- 15:39love.
- 15:39So,
- 15:40you
- 15:40know,
- 15:40I
- 15:40think
- 15:41you're
- 15:41right.
- 15:41You
- 15:41got
- 15:41to
- 15:41go
- 15:41the
- 15:42way
- 15:42of
- 15:42like
- 15:42dark
- 15:43cafes
- 15:43and
- 15:44figure
- 15:44out
- 15:44a
- 15:44way
- 15:44to
- 15:44push
- 15:45orders
- 15:45through
- 15:45them.
- 15:46The
- 15:46other
- 15:46point
- 15:46I
- 15:46hadn't
- 15:46thought
- 15:46about
- 15:47until
- 15:47you
- 15:47just
- 15:47mentioned
- 15:47it
- 15:47too
- 15:48is
- 15:48like,
- 15:48yeah,
- 15:49you
- 15:49tried
- 15:49the
- 15:49mobile
- 15:49pickup
- 15:50only
- 15:50stores
- 15:50and
- 15:50things
- 15:51like
- 15:51that.
- 15:51But
- 15:51like
- 15:51you
- 15:52didn't
- 15:52market
- 15:52them.
- 15:53Like,
- 15:53you
- 15:53know,
- 15:54like
- 15:54how
- 15:54did
- 15:54you,
- 15:54how
- 15:55did
- 15:55you
- 15:55bring
- 15:55those
- 15:55to
- 15:55market?
- 15:55How
- 15:56did
- 15:56you
- 15:56tell
- 15:56people
- 15:56about
- 15:56them?
- 15:57Because
- 15:57like,
- 15:57for
- 15:57me,
- 15:59given
- 15:59the
- 16:00fact
- 16:00that
- 16:00now
- 16:00when
- 16:00I
- 16:00go
- 16:01to
- 16:01the,
- 16:01when
- 16:01I
- 16:01go
- 16:01to
- 16:01a
- 16:02Starbucks,
- 16:02I'm
- 16:03not
- 16:03only
- 16:03waiting
- 16:04in
- 16:04line
- 16:04for
- 16:04mobile
- 16:04pickup
- 16:05orders,
- 16:05there's
- 16:05people
- 16:06doing
- 16:06delivery
- 16:07orders
- 16:07too
- 16:07that
- 16:08are
- 16:08waiting
- 16:08to
- 16:08pick
- 16:08up
- 16:08their
- 16:09orders
- 16:09and
- 16:09it's
- 16:09taking
- 16:09a
- 16:09lot
- 16:10of
- 16:10time.
- 16:10And
- 16:10so
- 16:11I'm
- 16:11standing
- 16:11in
- 16:11line
- 16:11for
- 16:12a
- 16:12really
- 16:12long
- 16:12time.
- 16:12And
- 16:13so,
- 16:13so
- 16:13with
- 16:13all
- 16:14that
- 16:14said,
- 16:14like
- 16:14tell
- 16:14me
- 16:15that
- 16:15there's
- 16:15a
- 16:15location
- 16:16where
- 16:16I
- 16:16can
- 16:16just
- 16:17go
- 16:17pick
- 16:17it
- 16:17up
- 16:17and
- 16:18hopefully
- 16:18it's
- 16:18faster.
- 16:19Yeah,
- 16:20I'm
- 16:20all
- 16:20in.
- 16:20But
- 16:21with
- 16:21that
- 16:21said,
- 16:22I
- 16:22think
- 16:22both
- 16:23ideas
- 16:23can
- 16:24be
- 16:24true
- 16:24at
- 16:24the
- 16:25same
- 16:25time.
- 16:25And
- 16:26that's
- 16:26what
- 16:26Omni
- 16:27is
- 16:27all
- 16:27about
- 16:27because
- 16:28I'm
- 16:28still
- 16:28going
- 16:29into
- 16:29Starbucks
- 16:29with
- 16:30large
- 16:30queues
- 16:31of
- 16:31pickup
- 16:31orders,
- 16:32but
- 16:32the
- 16:33stores
- 16:33are
- 16:33also
- 16:33still
- 16:34full.
- 16:34So
- 16:35I
- 16:35think
- 16:35that's
- 16:35a
- 16:35dynamic
- 16:36here
- 16:36at
- 16:36play.
- 16:36So
- 16:37I
- 16:37think
- 16:37you
- 16:37have
- 16:38to
- 16:38improve
- 16:38both.
- 16:38But
- 16:38what
- 16:39this
- 16:39tells
- 16:39me
- 16:39is
- 16:40hopefully
- 16:40he's
- 16:41got
- 16:41the
- 16:41punchline
- 16:41to
- 16:42the
- 16:42joke
- 16:42here
- 16:42and
- 16:42this
- 16:42is
- 16:43a
- 16:43really
- 16:43telling
- 16:43statistic
- 16:44on
- 16:44that.
- 16:44And
- 16:45my
- 16:45hunch
- 16:45is
- 16:45that
- 16:45he
- 16:46does.
- 16:46But
- 16:46the
- 16:47other
- 16:47point
- 16:47of
- 16:47this
- 16:47is
- 16:48I
- 16:48think
- 16:48it's
- 16:48going
- 16:48to
- 16:49take
- 16:49more
- 16:49time
- 16:50to
- 16:50figure
- 16:50this
- 16:51out
- 16:51and
- 16:51more
- 16:52investment
- 16:52to
- 16:53figure
- 16:53it
- 16:53out
- 16:53than
- 16:53just
- 16:54leaning
- 16:54in
- 16:55on
- 16:55the
- 16:55stores.
- 16:56On
- 16:56the
- 16:56stores,
- 16:57the
- 16:57operations,
- 16:57you
- 16:58know,
- 16:58keeping
- 16:58the
- 16:58employees
- 16:59happy,
- 16:59which
- 16:59I
- 16:59think
- 17:00is
- 17:00the
- 17:00right
- 17:00starting
- 17:01point.
- 17:01But
- 17:02then
- 17:02you've
- 17:02got
- 17:02to
- 17:02figure
- 17:02out
- 17:02how
- 17:03to
- 17:03supply
- 17:03the
- 17:03infrastructure
- 17:04to
- 17:04make
- 17:04this
- 17:04happen
- 17:05quicker.
- 17:05But
- 17:05you
- 17:06take
- 17:06the
- 17:06last
- 17:06word
- 17:06here.
- 17:06What
- 17:07do
- 17:07you
- 17:07think?
- 17:07Yeah,
- 17:08I,
- 17:08I
- 17:08mean
- 17:08I
- 17:09don't
- 17:09have
- 17:09much
- 17:09to
- 17:09add.
- 17:09I
- 17:10think
- 17:10they,
- 17:11they've
- 17:11got
- 17:11to
- 17:11figure
- 17:12out
- 17:12both
- 17:12operations
- 17:13if
- 17:13they
- 17:14are
- 17:14going
- 17:14to
- 17:14do
- 17:14it
- 17:14that
- 17:14way.
- 17:15But
- 17:15you
- 17:15have
- 17:15to
- 17:16be
- 17:16pressing
- 17:16the
- 17:16gas
- 17:17on
- 17:17the
- 17:18automation
- 17:19and
- 17:19on
- 17:19this,
- 17:20keeping
- 17:20this
- 17:20delivery
- 17:21top
- 17:21of
- 17:22mind
- 17:22for
- 17:22people.
- 17:22Otherwise
- 17:23people
- 17:23are
- 17:24going
- 17:24to
- 17:24sneak
- 17:24up
- 17:24and,
- 17:25and
- 17:25catch
- 17:25up
- 17:25to
- 17:25you
- 17:26on
- 17:26it
- 17:26and,
- 17:26and
- 17:27that
- 17:27profit
- 17:27could
- 17:27slip
- 17:28quickly.
- 17:29So,
- 17:30so
- 17:30yes,
- 17:31Brian,
- 17:32get
- 17:32your,
- 17:32get
- 17:32your
- 17:33coffee
- 17:33ghost
- 17:33kitchens
- 17:34up
- 17:34and
- 17:35running.
- 17:35We're
- 17:35ready.
- 17:35We're
- 17:36ready
- 17:36for
- 17:36them.
- 17:37Yeah,
- 17:37we
- 17:37are.
- 17:38Headline
- 17:39number
- 17:39three.
- 17:40Oreo
- 17:40maker
- 17:41Mondelez
- 17:42plans
- 17:43to
- 17:43use
- 17:43a
- 17:43new
- 17:44generative
- 17:44AI
- 17:45tool
- 17:45to
- 17:46slash
- 17:46its
- 17:46marketing
- 17:47costs.
- 17:47According
- 17:47to
- 17:48Reuters,
- 17:48snack
- 17:49maker
- 17:49Mondelez
- 17:49is
- 17:50using
- 17:50this
- 17:50generative
- 17:51AI
- 17:51tool
- 17:52to
- 17:52cut
- 17:52their
- 17:53production
- 17:53and
- 17:53marketing
- 17:54content
- 17:55costs
- 17:55by
- 17:5530
- 17:56to
- 17:5650%
- 17:56in
- 17:57executive
- 17:58told
- 17:58the
- 17:58news
- 17:58outlet.
- 17:59The
- 17:59packaged
- 18:00food
- 18:00manufacturer
- 18:01began
- 18:01developing
- 18:01the
- 18:01tool
- 18:02last
- 18:02year
- 18:02with
- 18:02it
- 18:02firm
- 18:03Accenture
- 18:03and
- 18:04expects
- 18:04that
- 18:05it
- 18:05will
- 18:05be
- 18:05capable
- 18:05of
- 18:05making
- 18:06short
- 18:06TV
- 18:06ads
- 18:07that
- 18:07would
- 18:07be
- 18:07ready
- 18:07to
- 18:08air
- 18:08as
- 18:08soon
- 18:08as
- 18:09next
- 18:09year's
- 18:09holiday
- 18:10season
- 18:10and
- 18:11potentially
- 18:12for
- 18:12the
- 18:122027
- 18:13Super
- 18:13Bowl.
- 18:14Mondelez
- 18:14has
- 18:15invested
- 18:15more
- 18:15than
- 18:16$40
- 18:16million
- 18:16in
- 18:17this
- 18:17tool
- 18:17and
- 18:17it
- 18:18is
- 18:18using
- 18:18content
- 18:19generated
- 18:19by
- 18:19the
- 18:19new
- 18:20tool
- 18:20on
- 18:20social
- 18:21media
- 18:21for
- 18:21its
- 18:21Chips
- 18:22Ahoy
- 18:22cookies
- 18:22in
- 18:22the
- 18:22US
- 18:23and
- 18:23Milka
- 18:24chocolate
- 18:24in
- 18:24Germany.
- 18:25An
- 18:258
- 18:26second
- 18:26Milka
- 18:27video
- 18:27shows
- 18:27waves
- 18:27of
- 18:28chocolate
- 18:28rippling
- 18:29over
- 18:29a
- 18:29wafer
- 18:30along
- 18:30with
- 18:30different
- 18:31backgrounds
- 18:31depending
- 18:32on
- 18:32which
- 18:32consumer
- 18:33Mondelez
- 18:33is
- 18:34targeting.
- 18:35Mondelez,
- 18:36however,
- 18:36is
- 18:36not
- 18:37putting
- 18:37human
- 18:38likenesses
- 18:39in
- 18:39its
- 18:39AI
- 18:39created
- 18:40content.
- 18:41Chris,
- 18:41this
- 18:41is
- 18:42also
- 18:42the
- 18:42A
- 18:42and
- 18:42M
- 18:42put
- 18:43you
- 18:43on
- 18:43the
- 18:43spot
- 18:44question.
- 18:44Mondelez,
- 18:46they've
- 18:46spent
- 18:47$40
- 18:47million
- 18:48to
- 18:48get
- 18:48to
- 18:49the
- 18:49point
- 18:50of
- 18:50AI
- 18:50generated
- 18:51ads.
- 18:52What
- 18:52are
- 18:52your
- 18:52short
- 18:53term
- 18:53and
- 18:53long
- 18:53term
- 18:54implications
- 18:55of
- 18:55the
- 18:56deep
- 18:56pocketed
- 18:56big
- 18:57brands
- 18:58stepping
- 18:58out
- 18:58from
- 18:59the
- 18:59pack
- 18:59to
- 19:00go
- 19:00in
- 19:00on
- 19:00Gen
- 19:01AI
- 19:01in
- 19:01this
- 19:02way?
- 19:02Wow.
- 19:02Okay.
- 19:03CPG
- 19:04put
- 19:04you
- 19:04on
- 19:04the
- 19:04spot
- 19:05based
- 19:05question.
- 19:05All
- 19:06right.
- 19:06I
- 19:06like
- 19:06what
- 19:06those
- 19:06guys
- 19:07are
- 19:07doing
- 19:07here.
- 19:07Trying
- 19:07to
- 19:07put
- 19:08me
- 19:08on
- 19:08the
- 19:08spot
- 19:08this
- 19:08week.
- 19:08All
- 19:09right.
- 19:10Truth
- 19:10be
- 19:10told.
- 19:10And
- 19:11I'm
- 19:12very,
- 19:12very,
- 19:13very,
- 19:13very.
- 19:13I
- 19:14think
- 19:14that's
- 19:14five
- 19:14areas
- 19:15if
- 19:15I'm
- 19:15keeping
- 19:15score
- 19:15at
- 19:16home.
- 19:165.
- 19:16Leery
- 19:17of
- 19:17the
- 19:17approach
- 19:17here.
- 19:19I
- 19:19think
- 19:19it's,
- 19:19it's,
- 19:19it's
- 19:20a
- 19:20dangerous
- 19:20approach.
- 19:20It
- 19:21feels
- 19:21like,
- 19:21feels
- 19:22like
- 19:22to
- 19:22me
- 19:22there's
- 19:22a
- 19:23fast
- 19:23approaching
- 19:23trap
- 19:23here.
- 19:24And
- 19:24by
- 19:24trap,
- 19:24I
- 19:24mean
- 19:24the
- 19:25sunk
- 19:25cost
- 19:25trap.
- 19:26And
- 19:26the
- 19:26reason
- 19:26for
- 19:27that
- 19:27is
- 19:27I
- 19:27think
- 19:27the
- 19:28technology
- 19:28is
- 19:28changing
- 19:29too
- 19:29Fast,
- 19:30that
- 19:31a
- 19:31$40
- 19:31million
- 19:32investment
- 19:32with
- 19:32Accenture
- 19:33could
- 19:33honestly
- 19:34get
- 19:34obsoleted
- 19:35very
- 19:35quickly
- 19:35here
- 19:36or
- 19:36especially
- 19:36over
- 19:36the
- 19:37long
- 19:37run.
- 19:37So
- 19:38I
- 19:38think
- 19:38the
- 19:38right
- 19:38approach
- 19:39is
- 19:39actually
- 19:39to
- 19:39test
- 19:39and
- 19:40learn
- 19:40your
- 19:40way
- 19:40in
- 19:40with
- 19:41various
- 19:41providers
- 19:42via
- 19:43very
- 19:43smart,
- 19:43controlled
- 19:44experiments,
- 19:45which
- 19:45it
- 19:45sounds
- 19:45like
- 19:45that's
- 19:46the
- 19:46approach
- 19:46they're
- 19:46taking
- 19:47with
- 19:47their
- 19:47own
- 19:47internal
- 19:47tool.
- 19:48So
- 19:48I
- 19:48don't
- 19:49understand
- 19:49why
- 19:49they're
- 19:50spending
- 19:50$40
- 19:50million
- 19:51because
- 19:51I
- 19:51think
- 19:51there's
- 19:52a
- 19:52lot
- 19:52of
- 19:52improvements
- 19:53that
- 19:53could
- 19:53be
- 19:54made
- 19:54with
- 19:54the
- 19:54range
- 19:55of
- 19:55software
- 19:55providers
- 19:56that
- 19:56we
- 19:56encounter
- 19:57every
- 19:57single
- 19:57day
- 19:58that
- 19:58wouldn't
- 19:58cost
- 19:59a
- 19:59fraction
- 20:00of
- 20:00that
- 20:00amount
- 20:00and
- 20:01still
- 20:01give
- 20:01you
- 20:01the
- 20:01same
- 20:01efficacy.
- 20:02So.
- 20:03So
- 20:03given
- 20:04how
- 20:04many
- 20:04competitors
- 20:04are
- 20:05coming
- 20:05into
- 20:05the
- 20:05fray
- 20:06every
- 20:06single
- 20:06day
- 20:07in
- 20:07this
- 20:07space,
- 20:08who's
- 20:08to
- 20:08say
- 20:08there's
- 20:08not
- 20:09going
- 20:09to
- 20:09be
- 20:09a
- 20:09better
- 20:09way
- 20:09to
- 20:10do
- 20:10things
- 20:10in
- 20:10just
- 20:10six
- 20:11months
- 20:11in
- 20:11time?
- 20:12So
- 20:12short
- 20:12term,
- 20:13I
- 20:13think
- 20:13it
- 20:13definitely
- 20:14galvanizes
- 20:14the
- 20:15CPG
- 20:15industry
- 20:16to
- 20:16think
- 20:16about
- 20:17AI
- 20:17differently.
- 20:18That's
- 20:18one
- 20:18important
- 20:18point
- 20:19of
- 20:19this
- 20:19headline.
- 20:20But
- 20:20long
- 20:21term,
- 20:21I
- 20:21do
- 20:21think
- 20:21it's
- 20:22the
- 20:22wrong
- 20:22approach.
- 20:23Yeah,
- 20:23I
- 20:24mean,
- 20:24I
- 20:24think
- 20:24that
- 20:25the
- 20:25other
- 20:25part
- 20:25of
- 20:25this
- 20:26is
- 20:26you're
- 20:26also
- 20:27like
- 20:28having
- 20:28the
- 20:29Mondelez
- 20:29team
- 20:30or
- 20:30the
- 20:30Accenture
- 20:31team
- 20:31together.
- 20:32Like
- 20:32you're,
- 20:33you're
- 20:33expecting
- 20:34that
- 20:35generative
- 20:35AI
- 20:36is
- 20:36going
- 20:36to
- 20:36be
- 20:36top
- 20:37of
- 20:37mind
- 20:37for
- 20:37these
- 20:37teams,
- 20:38staying
- 20:38on
- 20:38top
- 20:39of
- 20:39trends,
- 20:39where
- 20:39this
- 20:40technology
- 20:40is
- 20:40going.
- 20:41Like,
- 20:41I
- 20:41just,
- 20:42I
- 20:42don't
- 20:42think
- 20:42that's
- 20:43a
- 20:43tool
- 20:44that
- 20:44the
- 20:44CPGs
- 20:45have
- 20:46internally.
- 20:46They're
- 20:47always
- 20:47going
- 20:47to
- 20:47be
- 20:47driven
- 20:48by
- 20:48what
- 20:49the
- 20:49overarching
- 20:50objectives
- 20:51are
- 20:51for
- 20:52their
- 20:52brand
- 20:53and
- 20:53for
- 20:53their
- 20:53business,
- 20:54not
- 20:55focused
- 20:55on
- 20:55the
- 20:56development
- 20:56and
- 20:57staying
- 20:57up
- 20:57to
- 20:57date
- 20:58with
- 20:58what's
- 20:58happening
- 20:58with
- 20:58the
- 20:59technology.
- 21:00I
- 21:00just
- 21:00saw
- 21:00a
- 21:01Demo
- 21:01from
- 21:01a
- 21:01company,
- 21:02Chris,
- 21:02this
- 21:02week
- 21:03called
- 21:03Genesis
- 21:03X.
- 21:04They
- 21:04showed
- 21:05me
- 21:05some
- 21:05of
- 21:05the
- 21:06AI
- 21:06demos
- 21:06that
- 21:06they're
- 21:07doing
- 21:07with
- 21:07their
- 21:07technology.
- 21:08And
- 21:08as
- 21:09a
- 21:09former
- 21:09producer
- 21:10of
- 21:10these
- 21:10commercials,
- 21:11I
- 21:12am
- 21:13astonished.
- 21:14Like,
- 21:14yeah,
- 21:15and
- 21:15they
- 21:15have
- 21:15humans
- 21:16in
- 21:16the.
- 21:16Like,
- 21:16they
- 21:17have
- 21:17humans
- 21:17in
- 21:17the,
- 21:18in
- 21:18their
- 21:18ads.
- 21:19They
- 21:19will
- 21:20at
- 21:20some
- 21:21point
- 21:21soon
- 21:21be
- 21:22able
- 21:22to,
- 21:22like,
- 21:22change
- 21:23the
- 21:23content
- 21:24of
- 21:24the
- 21:24ad
- 21:25in
- 21:25between,
- 21:25like,
- 21:26Monday
- 21:26night
- 21:26to
- 21:27Thursday
- 21:27Night
- 21:27Football.
- 21:28Like,
- 21:28there
- 21:28is
- 21:29stuff
- 21:29happening
- 21:29in
- 21:29these
- 21:30things
- 21:30that
- 21:30I
- 21:30have
- 21:30seen
- 21:30with
- 21:30my
- 21:31own
- 21:31eyes
- 21:31that
- 21:31I'm
- 21:31just
- 21:32like,
- 21:32there
- 21:32is.
- 21:32And
- 21:33if
- 21:33you
- 21:33gave
- 21:33them
- 21:33$40
- 21:34million
- 21:35to
- 21:35work
- 21:35with,
- 21:36like,
- 21:36I
- 21:36can
- 21:37only
- 21:37imagine
- 21:37what
- 21:37they'd
- 21:38be
- 21:38able
- 21:38to
- 21:38create
- 21:39for
- 21:39the
- 21:39lifetime
- 21:40of
- 21:40your
- 21:40brand.
- 21:41Like,
- 21:41it
- 21:41just
- 21:42doing
- 21:43this.
- 21:43And
- 21:43this
- 21:44is
- 21:44another
- 21:44scenario
- 21:45for
- 21:46a
- 21:46retailer
- 21:47or
- 21:47a
- 21:47brand
- 21:47to
- 21:47beware.
- 21:49This
- 21:49is
- 21:49a
- 21:49buy
- 21:50conversation.
- 21:51This
- 21:51is
- 21:51not
- 21:51a
- 21:51build
- 21:52conversation.
- 21:53This
- 21:53is
- 21:53where
- 21:53you
- 21:54go
- 21:55what
- 21:55you
- 21:55were
- 21:55saying
- 21:55at
- 21:56this
- 21:56stage,
- 21:56you
- 21:56go
- 21:57to
- 21:57the
- 21:57experts
- 21:58who
- 21:58can
- 21:58do
- 21:58this
- 21:59and
- 21:59can
- 21:59stay
- 21:59on
- 22:00top
- 22:00of
- 22:00the
- 22:00trends
- 22:00in
- 22:01technology
- 22:02much
- 22:02better
- 22:02than
- 22:03your
- 22:03organization
- 22:04is
- 22:04going
- 22:04to
- 22:05be
- 22:05able
- 22:05to.
- 22:05So
- 22:06to
- 22:06answer
- 22:06A&M's
- 22:07question,
- 22:07I
- 22:07definitely
- 22:07see
- 22:08the
- 22:08financial
- 22:08use
- 22:09case
- 22:09for
- 22:09this
- 22:10technology,
- 22:10but
- 22:11this
- 22:11is
- 22:11100%
- 22:12a
- 22:12scenario
- 22:13where
- 22:13I
- 22:13would
- 22:13be
- 22:13going
- 22:14to
- 22:14the
- 22:14experts
- 22:14and
- 22:15not
- 22:15trying
- 22:15to
- 22:15build
- 22:16inside
- 22:16my
- 22:17own
- 22:17legacy
- 22:17organization.
- 22:18Yeah,
- 22:19that's
- 22:19very,
- 22:20very
- 22:20well
- 22:20said.
- 22:20And
- 22:21you
- 22:21understand
- 22:21that
- 22:21space
- 22:21much
- 22:22better
- 22:22than
- 22:22I
- 22:22do.
- 22:22So.
- 22:23Headline
- 22:23number
- 22:23four.
- 22:24Kroger
- 22:24and
- 22:24Uber
- 22:25Eats
- 22:25have
- 22:25expanded
- 22:26their
- 22:26partnership,
- 22:27integrating
- 22:27restaurants
- 22:28directly
- 22:28into
- 22:29the
- 22:29Kroger
- 22:29app.
- 22:30According
- 22:30to
- 22:31Chainstore
- 22:31Age,
- 22:31the
- 22:31two
- 22:32are
- 22:32growing
- 22:32their
- 22:32partnership
- 22:33to
- 22:33more
- 22:33than
- 22:332600
- 22:34stores
- 22:34across
- 22:35all
- 22:35Kroger
- 22:36banners.
- 22:36In
- 22:37addition,
- 22:37Kroger
- 22:37Boost
- 22:38members
- 22:38will
- 22:38now
- 22:38be
- 22:38able
- 22:39to
- 22:39take
- 22:39advantage
- 22:39of
- 22:39an
- 22:40extended
- 22:40free
- 22:40trial
- 22:41of
- 22:41Uber
- 22:41One
- 22:42for
- 22:426%
- 22:43cash
- 22:43back
- 22:43and
- 22:44automatic
- 22:44surge
- 22:45savings
- 22:45on
- 22:45rides,
- 22:46$0
- 22:46delivery
- 22:47fees,
- 22:47and
- 22:47up
- 22:47to
- 22:4810%
- 22:48off
- 22:49all
- 22:49Uber
- 22:49Eats
- 22:50orders.
- 22:51Uber
- 22:51Eats
- 22:51restaurant
- 22:52selection
- 22:52will
- 22:52now
- 22:53also
- 22:53be
- 22:53integrated
- 22:54directly
- 22:54on
- 22:54the
- 22:54Kroger
- 22:55app,
- 22:55allowing
- 22:56customers
- 22:56to
- 22:56place
- 22:57their
- 22:57weekly
- 22:57grocery
- 22:57order
- 22:58and
- 22:58order
- 22:58dinner
- 22:59from
- 22:59their
- 22:59local
- 22:59restaurant
- 23:00of
- 23:00choice
- 23:00seamlessly
- 23:01via
- 23:02Kroger's
- 23:02app.
- 23:03Kroger
- 23:03will
- 23:04be
- 23:04the
- 23:04first
- 23:04retailer
- 23:04on
- 23:05the
- 23:05platform
- 23:05where
- 23:05customers
- 23:06can
- 23:06access
- 23:06grocery
- 23:07items
- 23:07alongside
- 23:07hundreds
- 23:08of
- 23:08thousands
- 23:08of
- 23:08restaurants
- 23:09with
- 23:09$0
- 23:10delivery
- 23:10fees
- 23:11and
- 23:11reduced
- 23:11service
- 23:11fees
- 23:12for
- 23:12all
- 23:12Boost
- 23:12members.
- 23:13And
- 23:13what
- 23:13do
- 23:13you
- 23:13think
- 23:13of
- 23:14the
- 23:14idea
- 23:14of
- 23:14ordering
- 23:14restaurant
- 23:15delivery
- 23:15from
- 23:15your
- 23:16grocer's
- 23:16app
- 23:17akin
- 23:17to
- 23:17how
- 23:17Kroger
- 23:18is
- 23:18doing
- 23:18it
- 23:18with
- 23:18Uber
- 23:19Eats?
- 23:19I
- 23:20love
- 23:20it.
- 23:20I
- 23:20think
- 23:20it's
- 23:20super
- 23:21smart.
- 23:21Kroger
- 23:22back
- 23:22in
- 23:22the
- 23:23day,
- 23:23you
- 23:23know,
- 23:23when
- 23:23Kroger
- 23:24opened
- 23:24their
- 23:25their
- 23:25new
- 23:25future
- 23:26store
- 23:26format
- 23:27in
- 23:27Cincinnati
- 23:28and
- 23:28they
- 23:28had
- 23:28a
- 23:28food
- 23:28hall
- 23:29as
- 23:29part
- 23:29of
- 23:29their
- 23:29experience,
- 23:30this
- 23:30was
- 23:31something
- 23:31that
- 23:31they
- 23:31were
- 23:32working
- 23:32on,
- 23:32trying
- 23:33to
- 23:33get
- 23:33to
- 23:33the,
- 23:34the
- 23:34point
- 23:34of
- 23:35where
- 23:35they
- 23:35could
- 23:36service
- 23:36customers
- 23:37in
- 23:37one
- 23:37experience,
- 23:38both
- 23:38from
- 23:39their
- 23:39everyday
- 23:39grocery
- 23:40needs
- 23:40and
- 23:40essentials,
- 23:41and
- 23:42deliver,
- 23:43you
- 23:43know,
- 23:43hot
- 23:43and
- 23:43ready
- 23:44to
- 23:44eat
- 23:44food
- 23:44from
- 23:45one
- 23:45of
- 23:45their,
- 23:45their
- 23:46food
- 23:46hall
- 23:46providers.
- 23:48This
- 23:48goes
- 23:48back
- 23:49to
- 23:49what
- 23:49I
- 23:49was
- 23:49just
- 23:49saying
- 23:49in
- 23:49the
- 23:50last
- 23:50episode
- 23:50or
- 23:51in,
- 23:51sorry,
- 23:51in
- 23:51the
- 23:51last
- 23:51headline
- 23:52too,
- 23:52which
- 23:52is
- 23:53like,
- 23:53Uber
- 23:54Eats
- 23:54is
- 23:54the
- 23:54better
- 23:54player
- 23:55here.
- 23:55You're
- 23:55giving
- 23:56unlimited
- 23:57options
- 23:58to
- 23:58your
- 23:58customers.
- 23:59You're
- 23:59now
- 24:00able
- 24:00to,
- 24:00I
- 24:01assume,
- 24:01share
- 24:01data
- 24:02with
- 24:02Uber
- 24:02Eats
- 24:03about
- 24:03what
- 24:03customers
- 24:04are
- 24:04ordering
- 24:05from
- 24:05their
- 24:06restaurant
- 24:06experiences.
- 24:08And
- 24:08that
- 24:08helps
- 24:08influence
- 24:09the
- 24:09kind
- 24:09of
- 24:10trends
- 24:10and
- 24:10things
- 24:10that
- 24:11we'll
- 24:11be
- 24:11seeing
- 24:12in
- 24:12on
- 24:12the
- 24:12shelves
- 24:13inside
- 24:13Kro
- 24:13Kroger.
- 24:14So
- 24:14I
- 24:14think
- 24:14from
- 24:14an
- 24:15operations
- 24:15perspective
- 24:16like
- 24:16that,
- 24:16data
- 24:17share
- 24:17will
- 24:17be
- 24:17very
- 24:18valuable
- 24:18for
- 24:18both
- 24:18of
- 24:19them.
- 24:19And
- 24:19then
- 24:20as
- 24:20a
- 24:20consumer
- 24:20like,
- 24:21you
- 24:21ultimately
- 24:21have
- 24:22all
- 24:22the
- 24:22benefits
- 24:23of,
- 24:24you
- 24:24know,
- 24:24getting
- 24:24all
- 24:25of
- 24:25these
- 24:25things
- 24:25done
- 24:26in
- 24:26one
- 24:26order,
- 24:26plus
- 24:27the
- 24:27loyalty
- 24:28points
- 24:28and,
- 24:28you
- 24:29know,
- 24:29you
- 24:29get
- 24:29the,
- 24:29the
- 24:30duplicate
- 24:31duplicative
- 24:31advantages
- 24:33both
- 24:33for
- 24:33Uber
- 24:34Eats
- 24:34and
- 24:35for
- 24:35Kroger.
- 24:36They're
- 24:36all
- 24:36synced
- 24:37together
- 24:37for
- 24:37you,
- 24:37so
- 24:37there's
- 24:38no
- 24:38thinking.
- 24:38It's
- 24:38just
- 24:39all
- 24:39easy
- 24:40button
- 24:40for
- 24:41the
- 24:41consumer.
- 24:41So
- 24:42I,
- 24:42I
- 24:42think
- 24:42it's
- 24:43great.
- 24:43Are
- 24:43you
- 24:44in
- 24:44the
- 24:44same.
- 24:44I
- 24:44mean,
- 24:45you're
- 24:45a
- 24:45Door
- 24:45Dash
- 24:45person.
- 24:46So
- 24:47if
- 24:47you
- 24:47had
- 24:47a
- 24:47Kroger
- 24:48near
- 24:48you,
- 24:48are
- 24:49you
- 24:49going
- 24:49to
- 24:49go
- 24:49to
- 24:49Kroger
- 24:49and
- 24:50Uber
- 24:50Eats
- 24:50when
- 24:51you're
- 24:51in
- 24:51scenarios?
- 24:52Chris,
- 24:52I'm,
- 24:53I'm
- 24:53surprised
- 24:53you're
- 24:53curious
- 24:54about
- 24:54where
- 24:54I
- 24:54am
- 24:54on
- 24:54this.
- 24:54I
- 24:54feel
- 24:55like
- 24:55I've
- 24:55talked
- 24:55about
- 24:55this
- 24:55idea
- 24:56on
- 24:56the
- 24:56show,
- 24:57like
- 24:57hypothetically
- 24:58for
- 24:58a,
- 24:59you
- 24:59know.
- 25:00Hypothetically,
- 25:01yes,
- 25:01that's
- 25:01a
- 25:01word,
- 25:01hypothetically
- 25:02for
- 25:02a
- 25:02really,
- 25:03really
- 25:03long
- 25:04time.
- 25:04You
- 25:04know,
- 25:04I
- 25:04think
- 25:05I
- 25:05love
- 25:06this
- 25:06idea.
- 25:06I
- 25:07love
- 25:07that
- 25:07Kroger's
- 25:08the
- 25:08first
- 25:08one
- 25:08doing
- 25:08this,
- 25:09because
- 25:09to
- 25:09me,
- 25:10like
- 25:10you
- 25:10said,
- 25:10Ann,
- 25:10I
- 25:11mean,
- 25:11this
- 25:11is
- 25:11what
- 25:11you're
- 25:11alluding
- 25:11to.
- 25:12I
- 25:12think
- 25:12it's
- 25:12just
- 25:12an
- 25:12extension
- 25:13of
- 25:13the
- 25:13subscription
- 25:14war,
- 25:14you
- 25:15know,
- 25:15across
- 25:16Walmart
- 25:16plus
- 25:17and
- 25:17wherever
- 25:17else
- 25:17you
- 25:17want
- 25:17to,
- 25:18Amazon
- 25:18prime
- 25:18everywhere
- 25:19else
- 25:19you
- 25:19want
- 25:19to
- 25:19go.
- 25:19And
- 25:20so,
- 25:20and
- 25:20if
- 25:20you
- 25:21step
- 25:21back,
- 25:22it's.
- 25:22And
- 25:22you
- 25:22mentioned
- 25:23DoorDash,
- 25:23it's
- 25:23honestly
- 25:24just
- 25:24DoorDash's
- 25:25double
- 25:25dash,
- 25:26but
- 25:26in
- 25:26reverse.
- 25:27You
- 25:27know,
- 25:27you're
- 25:28going
- 25:28to
- 25:28the
- 25:28grocery
- 25:28store
- 25:29first
- 25:29and
- 25:29then
- 25:29getting
- 25:30your
- 25:30restaurant
- 25:30from
- 25:30the
- 25:30same
- 25:31place.
- 25:31So,
- 25:31yeah,
- 25:31why
- 25:31wouldn't
- 25:32that
- 25:32work?
- 25:32You
- 25:32know,
- 25:32and
- 25:33probably
- 25:33it
- 25:33probably
- 25:33gets
- 25:34you
- 25:34more
- 25:34traffic
- 25:34also
- 25:35at
- 25:35the
- 25:35end
- 25:35of
- 25:36the
- 25:36day
- 25:36and
- 25:36keeps
- 25:36you
- 25:36more
- 25:36hooked
- 25:37into
- 25:37the
- 25:37subscription
- 25:38and
- 25:38the
- 25:38loyalty
- 25:38program
- 25:38like
- 25:39Boost.
- 25:39So.
- 25:39So
- 25:40I
- 25:40think
- 25:40this
- 25:40is
- 25:40brilliant.
- 25:41My
- 25:41Big
- 25:41question,
- 25:42though.
- 25:42And
- 25:43as
- 25:43the.
- 25:44As
- 25:44the
- 25:45single
- 25:45biggest
- 25:46Walmart
- 25:47plus
- 25:47fan
- 25:47out
- 25:48there
- 25:48in
- 25:48America,
- 25:49I'm
- 25:49giving
- 25:49you
- 25:49that
- 25:50title.
- 25:50I'm
- 25:50bestowing
- 25:51that
- 25:51moniker
- 25:51on
- 25:51you
- 25:52today
- 25:52as
- 25:52the
- 25:52single
- 25:53biggest
- 25:53fan
- 25:53of
- 25:53Walmart
- 25:54plus
- 25:54in
- 25:54America.
- 25:55What
- 25:56is
- 25:56the
- 25:56Over.
- 25:56Under
- 25:56on
- 25:57Walmart's
- 25:57response
- 25:57to
- 25:58this?
- 25:58I'm
- 25:59placing
- 25:59it
- 25:59at
- 25:59six
- 25:59months.
- 26:00You
- 26:00think
- 26:00Walmart
- 26:01responds
- 26:01with
- 26:01something
- 26:01similar
- 26:02in
- 26:02under
- 26:02or
- 26:02over
- 26:03six
- 26:03months?
- 26:04You
- 26:04know,
- 26:04I
- 26:05think
- 26:05it's
- 26:05going
- 26:05to
- 26:05be
- 26:05over.
- 26:07And
- 26:07I
- 26:07say
- 26:07that
- 26:08because
- 26:09they've
- 26:09had
- 26:10the
- 26:10chance
- 26:10to
- 26:10do
- 26:11this
- 26:11for
- 26:11a
- 26:11long
- 26:12time
- 26:12and
- 26:12they
- 26:13are
- 26:13going
- 26:13for
- 26:14things
- 26:14like
- 26:14the
- 26:14Burger
- 26:15King
- 26:15partnership.
- 26:16They're
- 26:16going
- 26:16for
- 26:16things
- 26:16like
- 26:17other
- 26:17things
- 26:18in
- 26:18the
- 26:18space.
- 26:19So
- 26:19while
- 26:19I
- 26:19wish
- 26:19it
- 26:20would
- 26:20be
- 26:20under
- 26:20six
- 26:20months,
- 26:21something
- 26:21tells
- 26:22me
- 26:22that
- 26:22there's,
- 26:22like,
- 26:23some
- 26:23negotiation
- 26:24that's
- 26:24still
- 26:25in
- 26:25the
- 26:25works
- 26:25that
- 26:26will
- 26:26make
- 26:26this
- 26:26a
- 26:27little
- 26:27bit
- 26:27longer
- 26:28for
- 26:28them.
- 26:28But
- 26:28what
- 26:29are
- 26:29you
- 26:29taking
- 26:29over?
- 26:29Under.
- 26:31I
- 26:31think,
- 26:31just
- 26:31for
- 26:31the
- 26:31point
- 26:31of
- 26:32debate,
- 26:32I'm
- 26:32gonna
- 26:32say.
- 26:33I'm
- 26:33gonna
- 26:33say
- 26:33under.
- 26:33And
- 26:34DoorDash
- 26:34has
- 26:34already
- 26:35been
- 26:35rung
- 26:35up
- 26:35on
- 26:35speed
- 26:36dial.
- 26:36I
- 26:36think
- 26:36that's.
- 26:37That's
- 26:37my
- 26:37take,
- 26:38that
- 26:38whoever's
- 26:39running
- 26:39Walmart
- 26:39plus,
- 26:39because
- 26:39I
- 26:40can't
- 26:40remember
- 26:40who
- 26:40it
- 26:40is
- 26:40because
- 26:40Vanessa
- 26:41left.
- 26:41But.
- 26:41But,
- 26:42yeah,
- 26:43I
- 26:43think
- 26:43They've
- 26:43already
- 26:44got
- 26:44DoorDash
- 26:44on
- 26:45speed
- 26:45dial
- 26:45saying,
- 26:45hey,
- 26:45can
- 26:46you
- 26:46do
- 26:46the
- 26:46same
- 26:46thing
- 26:46for
- 26:47us?
- 26:47Let's
- 26:47talk
- 26:47about
- 26:47it.
- 26:48That's.
- 26:48I
- 26:48don't
- 26:48know.
- 26:48Right?
- 26:49That's.
- 26:49That's
- 26:49my.
- 26:49That's
- 26:50my
- 26:50dream.
- 26:50Which.
- 26:50Which
- 26:51would
- 26:51be
- 26:51great
- 26:51for
- 26:51me
- 26:52and
- 26:52for.
- 26:52But
- 26:53even
- 26:53better.
- 26:53Oh,
- 26:54God.
- 26:54It'd
- 26:54be
- 26:55great
- 26:55for
- 26:55me.
- 26:55It'd
- 26:55be
- 26:56great
- 26:56for
- 26:56me.
- 26:56There's
- 26:56already
- 26:56so
- 26:57many
- 26:57advantages
- 26:58that,
- 26:59that.
- 26:59Yeah,
- 26:59I.
- 26:59I
- 27:00mean,
- 27:00but
- 27:00I
- 27:00do.
- 27:01The
- 27:01other
- 27:01thing
- 27:01is,
- 27:01like,
- 27:02I
- 27:02do
- 27:02have
- 27:02the
- 27:03Uber
- 27:03one
- 27:04thing
- 27:04through
- 27:04Delta,
- 27:05they
- 27:05connected
- 27:06those
- 27:06partnerships.
- 27:07So
- 27:07I've
- 27:07already
- 27:08shifted
- 27:09some
- 27:09of
- 27:09my
- 27:10DoorDash
- 27:11away
- 27:11from
- 27:12DoorDash
- 27:13into
- 27:13Uber
- 27:14One.
- 27:14Now,
- 27:14because
- 27:15it
- 27:15ain't
- 27:15so.
- 27:16But
- 27:16you.
- 27:16I
- 27:17know
- 27:17a
- 27:17subscription
- 27:18maven.
- 27:18You're
- 27:18like
- 27:18a
- 27:18maven
- 27:19of
- 27:19subscriptions.
- 27:19You
- 27:20know
- 27:20all
- 27:20the
- 27:20deals.
- 27:21Yes,
- 27:22I
- 27:22do.
- 27:22I
- 27:22do
- 27:23like
- 27:23to
- 27:23do
- 27:23that.
- 27:24All
- 27:24right,
- 27:24let's
- 27:24go
- 27:24to
- 27:25headline
- 27:26number
- 27:26five.
- 27:26Close
- 27:26this
- 27:27out.
- 27:28Speaking
- 27:28of
- 27:28delivery,
- 27:29grubhub
- 27:30users
- 27:30can
- 27:31now
- 27:31also
- 27:32order
- 27:32groceries.
- 27:34According
- 27:34to
- 27:34Supermarket
- 27:35News,
- 27:35grubhub
- 27:36has
- 27:36partnered
- 27:36with
- 27:36Instacart
- 27:37to
- 27:37allow
- 27:37customers
- 27:38to
- 27:38order
- 27:38groceries
- 27:39to
- 27:39more
- 27:39than
- 27:39a
- 27:39thousand
- 27:40national,
- 27:41regional
- 27:41and
- 27:42local
- 27:42retailers
- 27:43directly
- 27:43through
- 27:43grubhub's
- 27:44app
- 27:44and
- 27:44website.
- 27:45Under
- 27:45the
- 27:45arrangement,
- 27:46orders
- 27:46are
- 27:47placed
- 27:47on
- 27:47grubhub's
- 27:48platform,
- 27:48but
- 27:48fulfilled
- 27:49and
- 27:49delivered
- 27:49by
- 27:49Instacart
- 27:50shoppers.
- 27:51Customers
- 27:52can
- 27:52access
- 27:52the
- 27:52service
- 27:53by
- 27:53selecting
- 27:53the
- 27:53grocery
- 27:54icon
- 27:54in
- 27:54the
- 27:55GrubHub
- 27:55and
- 27:55app,
- 27:56choosing
- 27:56a
- 27:56nearby
- 27:57store
- 27:57and
- 27:57adding
- 27:58items
- 27:58to
- 27:58their
- 27:59cart,
- 27:59and
- 27:59tracking
- 27:59delivery
- 28:00in
- 28:00real
- 28:00time.
- 28:01The
- 28:01service
- 28:01is
- 28:02rolling
- 28:02out
- 28:02starting
- 28:02October
- 28:0328th
- 28:04and
- 28:04is
- 28:04expected
- 28:04to
- 28:05be
- 28:05available
- 28:06nationwide
- 28:06by
- 28:07the
- 28:07end
- 28:07of
- 28:07the
- 28:07week.
- 28:07In
- 28:08areas
- 28:08where
- 28:08Instacart
- 28:09operates,
- 28:09orders
- 28:10from
- 28:10select
- 28:11pharmacies
- 28:11will
- 28:11also
- 28:12be
- 28:12added
- 28:12in
- 28:12the
- 28:13coming
- 28:13months.
- 28:13Chris,
- 28:13what
- 28:14do
- 28:14you
- 28:14think
- 28:14of
- 28:14this
- 28:15strange
- 28:15bedfellow
- 28:16and
- 28:16first
- 28:16of
- 28:16a
- 28:17kind
- 28:17partnership
- 28:17between
- 28:18grubhub
- 28:19and
- 28:19Instacart?
- 28:19Oh,
- 28:20man.
- 28:20And
- 28:20my
- 28:21first
- 28:21inclination
- 28:21is
- 28:22beware
- 28:22of
- 28:23Greeks
- 28:23bearing
- 28:24gifts.
- 28:24But
- 28:24I'll
- 28:24tell
- 28:24you
- 28:25about
- 28:25that
- 28:25more
- 28:25in
- 28:26a
- 28:26second
- 28:26because
- 28:27my
- 28:27first
- 28:27takeaway
- 28:28is
- 28:29that
- 28:30these
- 28:30last
- 28:30two
- 28:30headlines,
- 28:31particularly
- 28:32this
- 28:32one
- 28:32and
- 28:32the
- 28:32one
- 28:32prior,
- 28:33they
- 28:33show
- 28:34the
- 28:34rise
- 28:34of
- 28:34what
- 28:35we've
- 28:35long
- 28:35talked
- 28:35about
- 28:36on
- 28:36this
- 28:36show,
- 28:36which
- 28:36is
- 28:36that
- 28:37the
- 28:37third
- 28:37party
- 28:37delivery
- 28:38providers
- 28:38are
- 28:38being
- 28:39pushed
- 28:39into
- 28:39playing
- 28:40more
- 28:40of
- 28:40a
- 28:40white
- 28:40label
- 28:41service
- 28:41positioning
- 28:42throughout
- 28:42the
- 28:43market.
- 28:43I
- 28:43think
- 28:43we're
- 28:43going
- 28:43to
- 28:44continue
- 28:44to
- 28:44see
- 28:44that.
- 28:44We've
- 28:44talked
- 28:45about
- 28:45it.
- 28:45I
- 28:45feel
- 28:45like
- 28:45I
- 28:45talk
- 28:45about
- 28:46it
- 28:46every
- 28:46week
- 28:46at
- 28:46this
- 28:46point
- 28:46and
- 28:47it's
- 28:47just
- 28:47more
- 28:47evidence
- 28:48that
- 28:48it's
- 28:48coming.
- 28:49So
- 28:49that's
- 28:49point
- 28:49one.
- 28:50Point
- 28:50two
- 28:50though,
- 28:50getting
- 28:51back
- 28:51to
- 28:51the
- 28:51Greeks
- 28:51bearing
- 28:52gifts,
- 28:52the
- 28:53partner
- 28:53here
- 28:53is
- 28:54really
- 28:54fascinating
- 28:54to
- 28:55me.
- 28:55And
- 28:56because
- 28:56Wonder,
- 28:57AKA
- 28:57Mark
- 28:58Laurie's
- 28:58super
- 28:59app
- 28:59for
- 28:59meal
- 29:00planning,
- 29:00owns
- 29:01grubhub.
- 29:02So
- 29:02if
- 29:02I'm
- 29:02instacart,
- 29:03I'm
- 29:03stepping
- 29:03back
- 29:04strategically
- 29:04and
- 29:04I'm
- 29:05saying,
- 29:05why
- 29:05the
- 29:06heck
- 29:06would
- 29:06I
- 29:06do
- 29:07this?
- 29:07Why
- 29:07would
- 29:08I
- 29:08give
- 29:08a
- 29:08leg
- 29:08up
- 29:09to
- 29:09someone
- 29:09that
- 29:10eventually
- 29:10wants
- 29:10to
- 29:10disintermediate
- 29:12me
- 29:12in
- 29:12his
- 29:13grand
- 29:13designs
- 29:14on
- 29:14how
- 29:14to
- 29:14attack
- 29:15the
- 29:15marketplace?
- 29:16And
- 29:16also
- 29:17why
- 29:17would
- 29:17I
- 29:18throw
- 29:18a
- 29:18grubhub,
- 29:19one
- 29:19of
- 29:19my
- 29:19competitors,
- 29:20a
- 29:20lifeline
- 29:21like
- 29:21this?
- 29:21Grubhub
- 29:22has
- 29:22been
- 29:22flailing
- 29:23for
- 29:23years.
- 29:23I
- 29:24mean,
- 29:24it's
- 29:24been,
- 29:24you
- 29:25know,
- 29:25bought
- 29:25and
- 29:25sold
- 29:25multiple
- 29:26times
- 29:26just
- 29:26over
- 29:26the
- 29:26last
- 29:27five
- 29:27years.
- 29:27So,
- 29:28so
- 29:28if
- 29:28I
- 29:28step
- 29:29back
- 29:29and
- 29:29I
- 29:29just
- 29:30look
- 29:30at
- 29:30this
- 29:30from
- 29:30like
- 29:31the
- 29:31landscape
- 29:32perspective,
- 29:32this
- 29:33is
- 29:33the
- 29:33same
- 29:33essentially
- 29:34as
- 29:34Instacart
- 29:35providing
- 29:35delivery
- 29:36for
- 29:36Door
- 29:37Dash
- 29:37and
- 29:38vice
- 29:38versa.
- 29:39So
- 29:39like,
- 29:39I
- 29:39just
- 29:40don't
- 29:40understand
- 29:40why
- 29:40Instacart
- 29:41would
- 29:41do
- 29:41this.
- 29:41I
- 29:41don't
- 29:42understand
- 29:42their
- 29:42incentives
- 29:43and
- 29:44I
- 29:44question
- 29:45the
- 29:45move
- 29:45wholeheartedly.
- 29:46And
- 29:46I,
- 29:47and
- 29:47I,
- 29:47I
- 29:47wonder
- 29:47too
- 29:48if
- 29:48there
- 29:48isn't
- 29:48something,
- 29:49something
- 29:50else
- 29:50at
- 29:50play
- 29:50here,
- 29:50like
- 29:51strategically
- 29:51where
- 29:52Mark
- 29:52Laurie
- 29:52is
- 29:52like,
- 29:52kind
- 29:53of
- 29:53baited
- 29:53the
- 29:53hook
- 29:54with
- 29:54Instacart
- 29:54and
- 29:55been
- 29:55like,
- 29:55hey,
- 29:55you
- 29:55can
- 29:55acquire
- 29:56us
- 29:56because
- 29:56we're
- 29:56going
- 29:56to
- 29:56create
- 29:56the
- 29:57super
- 29:57app
- 29:57for
- 29:57meal
- 29:57time,
- 29:58you
- 29:58know,
- 29:58help
- 29:58us
- 29:58get
- 29:58it
- 29:58on
- 29:59board
- 29:59and,
- 29:59and
- 30:00it
- 30:00sounds
- 30:00really
- 30:01sexy
- 30:01and
- 30:01you
- 30:01should
- 30:01do
- 30:01it
- 30:02with
- 30:02me
- 30:02and
- 30:02then,
- 30:02you
- 30:02know,
- 30:03God
- 30:03knows
- 30:03what
- 30:03happens
- 30:04from
- 30:04there.
- 30:04But
- 30:04I
- 30:04wouldn't.
- 30:05I,
- 30:05you
- 30:05know,
- 30:06very
- 30:06well
- 30:06could
- 30:06be
- 30:06at
- 30:06play
- 30:07knowing,
- 30:07knowing
- 30:07him
- 30:08and
- 30:08knowing
- 30:08the
- 30:08history
- 30:08of
- 30:08how
- 30:09he
- 30:09does
- 30:09things.
- 30:10That
- 30:10makes
- 30:11the
- 30:11most
- 30:11sense
- 30:11out
- 30:12of
- 30:12all
- 30:12this.
- 30:12I
- 30:12mean,
- 30:12the
- 30:13other
- 30:13thing
- 30:13that
- 30:13I
- 30:13don't
- 30:14understand,
- 30:14the
- 30:14other
- 30:14angle
- 30:15that
- 30:15we
- 30:15didn't
- 30:15talk
- 30:16about
- 30:16yet,
- 30:16is
- 30:16that
- 30:16Amazon
- 30:17prime
- 30:17members
- 30:17also
- 30:18get
- 30:18a
- 30:18free,
- 30:18free
- 30:18grubhub
- 30:19membership.
- 30:20So
- 30:20to
- 30:20me,
- 30:20that
- 30:20feels
- 30:21like
- 30:21it.
- 30:22There
- 30:22some
- 30:22conversation
- 30:23between
- 30:24Amazon
- 30:25seems
- 30:25like
- 30:25it
- 30:25would
- 30:26have
- 30:26been
- 30:26something
- 30:27that
- 30:27might
- 30:27happen
- 30:28before
- 30:28we
- 30:29saw
- 30:29this
- 30:29headline.
- 30:30It
- 30:30seems
- 30:31like
- 30:31that
- 30:31would
- 30:31have
- 30:31been
- 30:31a
- 30:31good
- 30:31defensive
- 30:32moat
- 30:32for
- 30:32Amazon,
- 30:33but
- 30:34apparently
- 30:34not.
- 30:35Apparently
- 30:35Mark
- 30:35Laurie
- 30:36is
- 30:36working
- 30:36his
- 30:36magic
- 30:37in
- 30:37the
- 30:37background.
- 30:38Chris.
- 30:38And
- 30:38Instacart
- 30:39is
- 30:40who
- 30:40he
- 30:40wants
- 30:40to,
- 30:41to
- 30:41be
- 30:42linked
- 30:43in
- 30:43with
- 30:43for
- 30:43this,
- 30:44this
- 30:44partnership.
- 30:45Yeah,
- 30:45God
- 30:45knows
- 30:46where
- 30:46it's
- 30:46going
- 30:46to
- 30:46go.
- 30:46All
- 30:47right,
- 30:47let's
- 30:47get
- 30:47to
- 30:47the
- 30:47lighting
- 30:47around
- 30:48and
- 30:48I'm
- 30:48excited
- 30:48for
- 30:49this
- 30:49one.
- 30:50All
- 30:50right,
- 30:50Chris.
- 30:51Laura
- 30:51Harvey,
- 30:52head
- 30:52coach
- 30:52of
- 30:52the
- 30:53Seattle
- 30:53Rain
- 30:53Football
- 30:54Club,
- 30:54said
- 30:55this
- 30:55week
- 30:55that
- 30:55she
- 30:56used
- 30:56ChatGPT
- 30:57to
- 30:57help
- 30:57come
- 30:57up
- 30:57with
- 30:57a
- 30:58new
- 30:58defensive
- 30:58strategy
- 30:59that
- 30:59she
- 31:00actually
- 31:00deployed
- 31:01and
- 31:01actually
- 31:02helped
- 31:02the
- 31:03team
- 31:03win
- 31:04their
- 31:04game.
- 31:04What
- 31:05was
- 31:05the
- 31:05last
- 31:05thing
- 31:05you
- 31:06use
- 31:06ChatGPT
- 31:07for
- 31:07that
- 31:08resulted
- 31:08in
- 31:08a
- 31:08surprising
- 31:09positive
- 31:09outcome?
- 31:10Oh,
- 31:11wow.
- 31:11That.
- 31:11That's
- 31:11actually
- 31:12easy
- 31:12ad.
- 31:12It's
- 31:13going
- 31:13to
- 31:13be
- 31:13a
- 31:13boring
- 31:13answer
- 31:14for
- 31:14our
- 31:14listeners.
- 31:14But.
- 31:15But
- 31:15hey,
- 31:15that's
- 31:15what
- 31:16niche
- 31:16podcasting
- 31:16is
- 31:16all
- 31:17about,
- 31:17is
- 31:17about
- 31:17random,
- 31:18random
- 31:18facts
- 31:19that
- 31:19might
- 31:19interest
- 31:19people.
- 31:19So
- 31:20I
- 31:20actually
- 31:20used
- 31:21it
- 31:21for
- 31:21this
- 31:21podcast
- 31:22to,
- 31:22to
- 31:22understand
- 31:23how
- 31:23this
- 31:23microphone
- 31:24works.
- 31:24Did
- 31:24you
- 31:24know
- 31:24there's
- 31:24this,
- 31:25like,
- 31:25button
- 31:25on
- 31:25the
- 31:25bottom
- 31:26of
- 31:26our
- 31:26microphones
- 31:27that
- 31:27you
- 31:27can
- 31:27push
- 31:27one
- 31:28way
- 31:28or
- 31:28the
- 31:28other?
- 31:28And
- 31:28I
- 31:28had
- 31:29no
- 31:29idea
- 31:29what
- 31:30either
- 31:30of
- 31:30those
- 31:30things
- 31:30meant.
- 31:31And
- 31:31so
- 31:31I
- 31:31looked
- 31:31it
- 31:31up
- 31:31and
- 31:32figured
- 31:32out
- 31:32which
- 31:32way
- 31:33I
- 31:33should
- 31:33have
- 31:33it.
- 31:34Have
- 31:34it
- 31:35set
- 31:35up
- 31:35for.
- 31:35So,
- 31:35yeah,
- 31:36it
- 31:36helped
- 31:36me
- 31:36with,
- 31:36with
- 31:36my
- 31:37sound
- 31:37production
- 31:37for
- 31:37today's
- 31:38podcast.
- 31:38Hopefully
- 31:38everyone's
- 31:39enjoying
- 31:39it.
- 31:39It.
- 31:39I'm
- 31:40glad
- 31:40that
- 31:40it
- 31:40resulted
- 31:41in
- 31:41positive,
- 31:42a
- 31:42positive
- 31:43impact
- 31:43for
- 31:43this
- 31:44podcast,
- 31:44Chris.
- 31:46All
- 31:46right.
- 31:46And
- 31:46Jonathan
- 31:47Bailey
- 31:47of
- 31:47Wicked
- 31:48fame
- 31:48was
- 31:49recently
- 31:49named
- 31:50people's
- 31:50Sexiest
- 31:51Man
- 31:51Alive,
- 31:52a
- 31:52pick
- 31:52I
- 31:53happen
- 31:53to
- 31:53agree
- 31:53with.
- 31:54Do
- 31:54you,
- 31:54however,
- 31:55agree
- 31:56with
- 31:56this
- 31:56pick?
- 31:57I
- 31:57do.
- 31:58I
- 31:59preferred
- 31:59him
- 32:00as
- 32:00Anthony
- 32:01in
- 32:01Bridgerton.
- 32:02He
- 32:03is
- 32:03a
- 32:03very
- 32:03handsome
- 32:04man.
- 32:04I
- 32:04do
- 32:05like
- 32:05his
- 32:05character
- 32:05better
- 32:06in
- 32:06Bridgerton.
- 32:06It's
- 32:07a
- 32:07little.
- 32:07He's
- 32:07a
- 32:07little
- 32:08more,
- 32:08like,
- 32:09adventurous
- 32:09and
- 32:10risque
- 32:11in
- 32:11that
- 32:11show.
- 32:12So
- 32:12I
- 32:12think
- 32:12that's
- 32:13what
- 32:13they
- 32:13should
- 32:13be
- 32:13using
- 32:14as
- 32:15his
- 32:15Sexiest
- 32:16man
- 32:16Alive.
- 32:16Not
- 32:16in
- 32:17reference
- 32:17to
- 32:17his
- 32:18role
- 32:18in
- 32:18Wicked
- 32:18personally,
- 32:19but.
- 32:19But
- 32:20yes.
- 32:20Good
- 32:20pick,
- 32:21Good
- 32:21pick.
- 32:22It's
- 32:22interesting.
- 32:23I
- 32:23never
- 32:23thought
- 32:23about
- 32:23the
- 32:23promotional
- 32:24timing.
- 32:24Between
- 32:24Wicked
- 32:25and
- 32:25him
- 32:25being
- 32:25named
- 32:26the
- 32:26sexiest
- 32:26man
- 32:26alive,
- 32:27I
- 32:27wonder
- 32:27what.
- 32:27Wonder
- 32:28what
- 32:28happens
- 32:28there.
- 32:28That's
- 32:29a
- 32:29curious
- 32:29little
- 32:29factor
- 32:30I
- 32:30didn't
- 32:30think
- 32:30about
- 32:30before.
- 32:32All
- 32:32right,
- 32:33question
- 32:33number
- 32:33three.
- 32:34John
- 32:34Lewis
- 32:34is
- 32:35opening
- 32:35the
- 32:35John
- 32:36Lewis
- 32:36Lounge
- 32:37exclusively
- 32:38for
- 32:38my
- 32:38John
- 32:38Lewis
- 32:39loyalty.
- 32:39So
- 32:39scheme
- 32:40members,
- 32:40upon
- 32:41arrival,
- 32:41guests
- 32:42will
- 32:42be
- 32:42welcomed
- 32:42with
- 32:42a
- 32:43complimentary
- 32:43coffee
- 32:44or
- 32:44glass
- 32:44of
- 32:44sparkling
- 32:45wine
- 32:45alongside
- 32:46Waitrose
- 32:46chocolates
- 32:47and
- 32:47the
- 32:48option
- 32:48to
- 32:48enjoy
- 32:49hand
- 32:49and
- 32:50arm
- 32:50massages.
- 32:51Chris,
- 32:51would
- 32:51this
- 32:52be
- 32:52enough
- 32:52to
- 32:52get
- 32:52you
- 32:53into
- 32:53John
- 32:53Lewis
- 32:54for
- 32:54your
- 32:54holiday
- 32:54shopping?
- 32:56Nope.
- 32:56Nope.
- 32:57I'm
- 32:57100
- 32:58out
- 32:58on
- 32:58anything
- 32:59with
- 32:59the
- 32:59words
- 32:59hand
- 33:00massages
- 33:00and
- 33:01100
- 33:02out.
- 33:02Nope,
- 33:03no
- 33:03hand
- 33:03massages
- 33:04for
- 33:04me.
- 33:05Oh,
- 33:05I
- 33:06would.
- 33:06I.
- 33:07That's
- 33:08like
- 33:08my
- 33:08favorite
- 33:08thing
- 33:08about
- 33:08the.
- 33:10The
- 33:10Paris
- 33:10airport.
- 33:11They
- 33:11have
- 33:11like
- 33:11the
- 33:11Clarence
- 33:12massage
- 33:13area
- 33:14and.
- 33:15And
- 33:15all
- 33:15that
- 33:15in
- 33:16the
- 33:16airport
- 33:16so
- 33:16that
- 33:17you
- 33:17can
- 33:17get
- 33:17your
- 33:18hand
- 33:18massages
- 33:18and
- 33:19back
- 33:19massages
- 33:20and
- 33:20facials
- 33:21right
- 33:21there.
- 33:21It's
- 33:21perfect.
- 33:22I
- 33:22would
- 33:22definitely
- 33:23be
- 33:23doing
- 33:23it.
- 33:23Better
- 33:23you
- 33:24than
- 33:24me.
- 33:24Better
- 33:24you
- 33:24than
- 33:24me.
- 33:25All
- 33:25right,
- 33:25last
- 33:25one.
- 33:25Carly
- 33:26Rae
- 33:26Jepsen
- 33:26is
- 33:27reportedly
- 33:27pregnant.
- 33:28What
- 33:29should
- 33:29she
- 33:29call
- 33:30the
- 33:30baby?
- 33:32I
- 33:32said
- 33:33they
- 33:33should
- 33:33call
- 33:33the
- 33:33baby
- 33:34cmb.
- 33:35Call
- 33:36me
- 33:36baby
- 33:37in
- 33:37honor
- 33:38of
- 33:38the
- 33:38baby's
- 33:39father,
- 33:39Cole
- 33:40mgn,
- 33:41who
- 33:41apparently
- 33:41that
- 33:42goes
- 33:42by
- 33:43those
- 33:43three
- 33:43letters
- 33:44as
- 33:44his
- 33:44last.
- 33:45You're
- 33:45joking.
- 33:46No,
- 33:46Cole
- 33:47MGN
- 33:48is
- 33:48what
- 33:49the
- 33:49dad
- 33:49is.
- 33:50So
- 33:50cmb,
- 33:51Call
- 33:52me
- 33:52baby
- 33:53is
- 33:53what
- 33:53the
- 33:53baby
- 33:54should
- 33:54be
- 33:54named.
- 33:55That
- 33:55is
- 33:55so
- 33:55fantastic.
- 33:56That
- 33:56question
- 33:57just
- 33:57wrote
- 33:57itself.
- 33:58Honestly,
- 33:58what
- 33:58should
- 33:59Carly
- 33:59Ray
- 33:59Jepsen
- 34:00call
- 34:00the
- 34:00baby?
- 34:00All
- 34:01right,
- 34:01today's
- 34:01podcast
- 34:02was
- 34:02produced,
- 34:02of
- 34:02course,
- 34:03with
- 34:03the
- 34:03help
- 34:03of
- 34:03Ella
- 34:03Seord.
- 34:04Ella,
- 34:05come
- 34:05on
- 34:05in
- 34:05here.
- 34:06Introduce
- 34:06yourself
- 34:06to
- 34:06the
- 34:06audience
- 34:07and
- 34:07as
- 34:08our
- 34:08resident
- 34:08Gen
- 34:09Gen
- 34:09Z.
- 34:10Right?
- 34:10You're
- 34:10not
- 34:10Gen
- 34:10Alpha,
- 34:11right,
- 34:11Ella?
- 34:11Gen
- 34:12Z.
- 34:12All
- 34:12right,
- 34:13Gen
- 34:13Z,
- 34:13which
- 34:13headline
- 34:14won
- 34:14today's
- 34:14show
- 34:14for
- 34:15you?
- 34:15We're
- 34:15curious
- 34:16and
- 34:16I
- 34:16are
- 34:16dying
- 34:16to
- 34:17know.
- 34:17Well,
- 34:17first
- 34:17of
- 34:18all,
- 34:18Resident
- 34:18Gen
- 34:18Z
- 34:18is
- 34:19a
- 34:19crazy
- 34:19title,
- 34:19Chris,
- 34:20but
- 34:20I
- 34:20guess
- 34:20I'm
- 34:21honored
- 34:21to
- 34:21live
- 34:21up
- 34:21to
- 34:22it.
- 34:22I
- 34:22feel
- 34:23like
- 34:23as
- 34:23a
- 34:23producer
- 34:24listening
- 34:24in
- 34:24the
- 34:25background
- 34:25of
- 34:25every
- 34:25episode,
- 34:26I
- 34:26definitely
- 34:26have
- 34:27my
- 34:27own
- 34:27take
- 34:27as
- 34:28more
- 34:28of
- 34:28a
- 34:28younger
- 34:29consumer.
- 34:30So
- 34:30I
- 34:30don't
- 34:31think
- 34:31it's
- 34:31going
- 34:31to
- 34:31surprise
- 34:31you
- 34:31guys
- 34:32that
- 34:32my
- 34:32favorite
- 34:32headline
- 34:33this
- 34:33week
- 34:33was
- 34:34the
- 34:34one
- 34:34about
- 34:35Starbucks.
- 34:35I'm
- 34:36definitely
- 34:36a
- 34:36major
- 34:37consumer
- 34:37in
- 34:37the
- 34:37coffee
- 34:38realm
- 34:38as
- 34:38I
- 34:39sit
- 34:39my
- 34:39coffee
- 34:39right
- 34:40now.
- 34:40But
- 34:41I
- 34:41think
- 34:41it
- 34:41definitely
- 34:41reflects
- 34:42how
- 34:42we're
- 34:42living
- 34:42right
- 34:42now
- 34:43with
- 34:43the
- 34:43convenience
- 34:44factor.
- 34:44The
- 34:45world
- 34:45is
- 34:45definitely
- 34:45getting
- 34:45smarter,
- 34:46but
- 34:47us,
- 34:47as
- 34:47consumers,
- 34:48we're
- 34:48getting
- 34:48a
- 34:48lot
- 34:48lazier,
- 34:49too.
- 34:50So
- 34:50the
- 34:50$1
- 34:51billion
- 34:51in
- 34:51delivery,
- 34:52not
- 34:52surprising
- 34:53at
- 34:53all,
- 34:54I
- 34:54think
- 34:55I
- 34:55personally
- 34:55struggle
- 34:56where
- 34:56I
- 34:56stand
- 34:57in
- 34:57the
- 34:57sense
- 34:58of
- 34:58if
- 34:59I'm
- 34:59gonna
- 34:59go
- 34:59out
- 34:59to
- 35:00get
- 35:00a
- 35:00coffee,
- 35:00that's
- 35:01an
- 35:01experience
- 35:01in
- 35:01itself.
- 35:02So
- 35:02I
- 35:02don't
- 35:02think
- 35:03waiting
- 35:03five
- 35:03minutes
- 35:03is
- 35:04the
- 35:04biggest
- 35:04deal
- 35:04in
- 35:04the
- 35:04world.
- 35:06I
- 35:06wanted
- 35:06that
- 35:06convenience
- 35:07factor.
- 35:07Yes,
- 35:07I
- 35:07would
- 35:07do
- 35:08a
- 35:08mobile
- 35:08order,
- 35:08or
- 35:09maybe
- 35:09I
- 35:09would
- 35:09get
- 35:09it
- 35:09delivered,
- 35:10but
- 35:11I
- 35:11also
- 35:11love
- 35:11sitting
- 35:12in
- 35:12a
- 35:12coffee
- 35:12shop.
- 35:12So
- 35:13when
- 35:13I
- 35:13hear
- 35:13you
- 35:13guys
- 35:13talk
- 35:13about
- 35:14getting
- 35:14rid
- 35:14of
- 35:14that,
- 35:14I'm
- 35:14like,
- 35:14wait,
- 35:15pause.
- 35:17I
- 35:17agree.
- 35:17Maybe
- 35:18there's
- 35:18sometimes
- 35:18no
- 35:18seats,
- 35:19but
- 35:19I
- 35:19do
- 35:19love
- 35:19going
- 35:20out
- 35:20to
- 35:20get
- 35:21a
- 35:21coffee
- 35:21with
- 35:21my
- 35:21friends.
- 35:22To
- 35:22think
- 35:23from
- 35:23a
- 35:23different
- 35:23perspective
- 35:24as
- 35:24well,
- 35:24I'd
- 35:25say
- 35:25coffee
- 35:25right
- 35:25now
- 35:26is
- 35:26definitely
- 35:26a
- 35:26trend.
- 35:27So,
- 35:27again,
- 35:27not
- 35:27surprised
- 35:28by
- 35:28their
- 35:28numbers.
- 35:29I
- 35:30mean,
- 35:30you
- 35:30see
- 35:30middle
- 35:30schoolers
- 35:31showing
- 35:31up
- 35:31to
- 35:31school
- 35:32with
- 35:32their
- 35:32Starbucks
- 35:33coffee.
- 35:33It
- 35:33might
- 35:34not
- 35:34even
- 35:34be
- 35:34coffee.
- 35:34It
- 35:34might
- 35:35be
- 35:35a
- 35:35tea
- 35:35or
- 35:35something.
- 35:35But
- 35:35having
- 35:36that
- 35:36Starbucks
- 35:36with
- 35:36them,
- 35:37it's
- 35:37definitely
- 35:37a
- 35:37trend.
- 35:38And
- 35:38I
- 35:39think
- 35:39Starbucks
- 35:39is
- 35:40really
- 35:40playing
- 35:40to
- 35:40every
- 35:40generation.
- 35:41So
- 35:42I
- 35:42don't
- 35:42know.
- 35:42I
- 35:42think
- 35:42if
- 35:42I
- 35:43was
- 35:43going
- 35:43to
- 35:43deliver,
- 35:43I
- 35:44would
- 35:44deliver
- 35:44and
- 35:44have
- 35:44that
- 35:45either,
- 35:46like,
- 35:46mobile
- 35:46pickup
- 35:47for
- 35:47convenience
- 35:47and
- 35:47stuff,
- 35:48but
- 35:49I
- 35:49don't
- 35:49think
- 35:49there's
- 35:49anything
- 35:50wrong
- 35:50with
- 35:50waiting
- 35:50for
- 35:51five
- 35:51minutes.
- 35:51I
- 35:51think
- 35:51we're
- 35:51getting
- 35:52a
- 35:52little
- 35:52too
- 35:54convenience.
- 35:54Crazy.
- 35:55Wow.
- 35:55Producer
- 35:56Ella.
- 35:56So
- 35:56wait,
- 35:56I
- 35:56want
- 35:56to
- 35:57make
- 35:57sure.
- 35:57So.
- 35:57So
- 35:57you
- 35:58actively
- 35:58use
- 35:59Starbucks
- 35:59for
- 35:59delivery?
- 36:01Sometimes.
- 36:01I
- 36:01mean,
- 36:01it
- 36:02definitely
- 36:02depends
- 36:03on
- 36:03what
- 36:03I'm
- 36:04doing
- 36:04that
- 36:04day,
- 36:04but,
- 36:05yeah,
- 36:06sometimes.
- 36:06Like,
- 36:06how
- 36:07many
- 36:07times
- 36:07a
- 36:07month?
- 36:07Like,
- 36:08just
- 36:08ballpark
- 36:08it.
- 36:09Maybe
- 36:09six.
- 36:10Six
- 36:11times
- 36:11a
- 36:11month.
- 36:11And
- 36:11wow,
- 36:12is
- 36:13that
- 36:13crazy.
- 36:14What
- 36:14about
- 36:14you
- 36:14guys?
- 36:15What
- 36:15are
- 36:15you.
- 36:16Like,
- 36:16where
- 36:16is
- 36:17the
- 36:17threshold
- 36:17for
- 36:18expense?
- 36:18That's
- 36:18my
- 36:19question
- 36:19for
- 36:19you.
- 36:19Like,
- 36:20is
- 36:20this
- 36:21when
- 36:21you're
- 36:21ordering
- 36:21delivery
- 36:22from
- 36:22Starbucks?
- 36:23Is
- 36:23this
- 36:24with
- 36:24friends?
- 36:25Are
- 36:25you.
- 36:26Like,
- 36:27this
- 36:27is
- 36:27on
- 36:27a
- 36:27Saturday.
- 36:28You're,
- 36:29like,
- 36:29about
- 36:29to
- 36:29go
- 36:30out
- 36:30and
- 36:30run
- 36:30errands.
- 36:31Like,
- 36:32what
- 36:32is
- 36:32the
- 36:32scenario
- 36:33and
- 36:34how.
- 36:34Like,
- 36:35where's
- 36:35the
- 36:35threshold
- 36:36where
- 36:36you're
- 36:36like,
- 36:37I'm
- 36:37gonna.
- 36:37That's
- 36:38too
- 36:38expensive
- 36:38for
- 36:38delivery.
- 36:39I'm
- 36:39gonna
- 36:39go
- 36:39in
- 36:39and
- 36:39get
- 36:40it.
- 36:40That's.
- 36:40That's
- 36:41an
- 36:41interesting
- 36:41question.
- 36:42It's
- 36:42making
- 36:42me
- 36:42think.
- 36:43I
- 36:43feel
- 36:43like
- 36:43it's.
- 36:44When
- 36:44I'm.
- 36:44I'm
- 36:45working.
- 36:45It
- 36:45would
- 36:45not
- 36:45be
- 36:46a
- 36:46weekend,
- 36:46because
- 36:46if
- 36:46it's
- 36:46a
- 36:46weekend,
- 36:47I'm
- 36:47just
- 36:47gonna
- 36:47get
- 36:48my
- 36:48coffee.
- 36:48But
- 36:49I
- 36:49think
- 36:49it's
- 36:49when
- 36:49I'm
- 36:49also
- 36:50hungry
- 36:50because
- 36:50I'm
- 36:51gonna
- 36:51get
- 36:51the
- 36:51food
- 36:51delivered
- 36:52as
- 36:52well.
- 36:52You
- 36:53are?
- 36:53Okay.
- 36:53Because
- 36:54otherwise
- 36:54I
- 36:54can
- 36:54just
- 36:55make
- 36:55my
- 36:55coffee
- 36:55at
- 36:55home
- 36:55and
- 36:55get
- 36:56that
- 36:56alone.
- 36:56But
- 36:56if
- 36:56I'm
- 36:56craving
- 36:57that,
- 36:57like,
- 36:57ham
- 36:57and
- 36:57Swiss
- 36:58croissant.
- 36:59Yes.
- 36:59Maybe
- 36:59I'll
- 36:59get
- 36:59it
- 36:59delivered.
- 37:00That.
- 37:00That
- 37:01does
- 37:01like,
- 37:02change
- 37:02the
- 37:02mindset
- 37:03of
- 37:03this
- 37:03order,
- 37:03too,
- 37:04I
- 37:04think,
- 37:04a
- 37:04little
- 37:04bit.
- 37:05And
- 37:05that's
- 37:05what
- 37:05I
- 37:05think
- 37:06Starbucks
- 37:06was
- 37:06alluding
- 37:07to
- 37:07in
- 37:07the
- 37:0740%
- 37:08of
- 37:08these
- 37:08orders
- 37:08include
- 37:09food.
- 37:09Because
- 37:10I
- 37:10think
- 37:10we
- 37:10have
- 37:10no.
- 37:11And
- 37:12I
- 37:12won't
- 37:12speak
- 37:12for
- 37:12you,
- 37:12Ella,
- 37:13but
- 37:13I
- 37:13assume,
- 37:13like,
- 37:14you
- 37:14have
- 37:14no
- 37:14problem
- 37:15ordering
- 37:15food
- 37:16via
- 37:16doordash.
- 37:17And
- 37:17so
- 37:18that
- 37:18expense
- 37:18maybe
- 37:19is
- 37:19not,
- 37:19like,
- 37:20in
- 37:20my
- 37:20mind,
- 37:20it's
- 37:21like,
- 37:21okay,
- 37:21am
- 37:21I
- 37:22really
- 37:22gonna
- 37:22pay
- 37:235,
- 37:23$10
- 37:24for
- 37:24a
- 37:24Starbucks
- 37:25to
- 37:25get
- 37:25delivered?
- 37:26But
- 37:26if
- 37:26you're
- 37:26ordering
- 37:27food
- 37:27and
- 37:27you're
- 37:28thinking
- 37:28about
- 37:28it
- 37:28as,
- 37:28like,
- 37:29a
- 37:29breakfast
- 37:29moment
- 37:30and
- 37:30adding
- 37:30the
- 37:31coffee
- 37:31on,
- 37:31that
- 37:32kind
- 37:32of
- 37:32changes
- 37:32my
- 37:33perspective
- 37:33of
- 37:33it.
- 37:34I
- 37:34don't
- 37:34know
- 37:34if
- 37:34that's
- 37:34true
- 37:34for
- 37:35you
- 37:35or
- 37:35if
- 37:35that's
- 37:36how
- 37:36you're
- 37:36thinking
- 37:36about
- 37:36it
- 37:36when
- 37:37you're
- 37:37ordering,
- 37:37like,
- 37:37food.
- 37:38First,
- 37:38100%
- 37:39food
- 37:39first.
- 37:39And
- 37:40then
- 37:40you
- 37:40might
- 37:40as
- 37:40well
- 37:40just
- 37:40get
- 37:41that
- 37:41added
- 37:41coffee.
- 37:41My
- 37:42vanilla
- 37:42latte
- 37:43with
- 37:43oat
- 37:43milk,
- 37:44of
- 37:44course.
- 37:44Yeah,
- 37:45yeah.
- 37:45So,
- 37:46Ella,
- 37:46last
- 37:46question
- 37:46then.
- 37:47Is
- 37:47it,
- 37:47like,
- 37:47do
- 37:48you
- 37:48do
- 37:48it,
- 37:48like,
- 37:48habitually
- 37:49those
- 37:49six
- 37:49times?
- 37:49Like,
- 37:49habitually.
- 37:50Like,
- 37:50do
- 37:50you
- 37:50do
- 37:50it
- 37:50before,
- 37:51like,
- 37:51recorded
- 37:52this
- 37:52podcast,
- 37:52for
- 37:53example,
- 37:53because,
- 37:53like,
- 37:54you
- 37:54know,
- 37:54you're
- 37:54going
- 37:55to
- 37:55be
- 37:55at
- 37:55the
- 37:55house
- 37:55and
- 37:55you
- 37:56want
- 37:56something
- 37:56to
- 37:56start
- 37:56your
- 37:57day
- 37:57a
- 37:57certain
- 37:57way,
- 37:57like,
- 37:58or
- 37:58is
- 37:58that
- 37:58not
- 37:58a
- 37:58factor
- 37:59at
- 37:59all?
- 37:59No,
- 37:59I'd
- 38:00say
- 38:00it's
- 38:00definitely
- 38:00spontaneous.
- 38:01Like,
- 38:01if
- 38:01I'm
- 38:01sitting
- 38:01here.
- 38:02Spontaneous,
- 38:03yes.
- 38:03Like,
- 38:04okay,
- 38:04I
- 38:04need
- 38:04it
- 38:04right
- 38:04now.
- 38:05Like,
- 38:05it's.
- 38:05It's
- 38:05a
- 38:05quick
- 38:05decision.
- 38:06All
- 38:06right,
- 38:06I
- 38:07gotta
- 38:07start
- 38:07doing
- 38:07that
- 38:07more.
- 38:08I've
- 38:08only
- 38:08tried
- 38:08it
- 38:08once,
- 38:08and.
- 38:09Have
- 38:09you
- 38:09tried
- 38:09it
- 38:09yet?
- 38:09I
- 38:10can't
- 38:10remember.
- 38:10Did
- 38:10you
- 38:10try
- 38:10it?
- 38:11Yes,
- 38:11we've
- 38:11tried
- 38:12it
- 38:12on
- 38:12vacation
- 38:13when
- 38:13we're
- 38:14like,
- 38:14you
- 38:14know,
- 38:15oh,
- 38:15just
- 38:15want
- 38:15to
- 38:16sit
- 38:16around
- 38:16and,
- 38:17like,
- 38:17have
- 38:18coffee
- 38:18being
- 38:18delivered
- 38:19to
- 38:19us
- 38:19versus
- 38:20having
- 38:20to,
- 38:20like,
- 38:21go
- 38:21out
- 38:21and
- 38:22have
- 38:22somebody
- 38:22make
- 38:22a
- 38:23run
- 38:23and.
- 38:23Yeah,
- 38:24it's
- 38:24great.
- 38:24It's
- 38:24been
- 38:25great.
- 38:25The
- 38:25coffee's
- 38:26been
- 38:26hot,
- 38:26the
- 38:26food's
- 38:27been
- 38:27available
- 38:27and
- 38:28ready
- 38:28to
- 38:28go,
- 38:28and
- 38:28it's
- 38:29a
- 38:29quick
- 38:29way.
- 38:29Like,
- 38:30I
- 38:30think
- 38:30that's
- 38:31the
- 38:31thing
- 38:31about
- 38:31Starbucks.
- 38:32Everybody
- 38:32knows
- 38:32it.
- 38:33They
- 38:33know
- 38:33exactly
- 38:33what
- 38:34they're
- 38:34gonna
- 38:34get.
- 38:35Like,
- 38:35Ella
- 38:35said
- 38:36she's
- 38:36got
- 38:36that
- 38:36ham
- 38:36and
- 38:37chest
- 38:37cheese
- 38:37croissant
- 38:38that
- 38:38she
- 38:38likes.
- 38:38Like,
- 38:38my
- 38:39kids
- 38:39have
- 38:39certain
- 38:39things
- 38:40that
- 38:40they
- 38:40like.
- 38:40Like,
- 38:40one
- 38:41order,
- 38:41it's
- 38:41all
- 38:41good
- 38:42to
- 38:42go
- 38:42and.
- 38:43And
- 38:43I
- 38:43get
- 38:44my
- 38:44coffee,
- 38:44which
- 38:44I'm
- 38:45happy
- 38:45about.
- 38:45So
- 38:46well
- 38:46done,
- 38:46producer
- 38:47Ella,
- 38:48first
- 38:48appearance
- 38:48on
- 38:49this
- 38:49international
- 38:50podcast
- 38:50of
- 38:50ours.
- 38:51So
- 38:51well
- 38:51done,
- 38:51well
- 38:52done.
- 38:52Thanks
- 38:52for
- 38:52bringing
- 38:52the
- 38:53younger
- 38:53generation's
- 38:54perspective,
- 38:54too.
- 38:55Always
- 38:55important
- 38:55for
- 38:56our
- 38:56listeners.
- 38:56Happy
- 38:57birthday
- 38:57today
- 38:58to
- 38:58Tatum
- 38:58o',
- 38:59Neill,
- 38:59Tilda
- 38:59Swinton,
- 39:00and
- 39:00to
- 39:00my
- 39:00personal
- 39:01favorite
- 39:01all
- 39:01time
- 39:02bond
- 39:02femme
- 39:03fatale
- 39:04Famke
- 39:04Jansen.
- 39:05And
- 39:05remember,
- 39:06if
- 39:06you
- 39:06can
- 39:06only
- 39:06read
- 39:06or
- 39:06listen
- 39:06to
- 39:07one
- 39:07retail
- 39:07blog
- 39:07in
- 39:07the
- 39:08business,
- 39:08make
- 39:08it
- 39:08Omnitoc
- 39:09only
- 39:09retail
- 39:09media
- 39:10outlet
- 39:10run
- 39:10by
- 39:11two
- 39:11former
- 39:11executives
- 39:12from
- 39:12a
- 39:12current
- 39:13top
- 39:1310
- 39:13US
- 39:13retailer.
- 39:14Our
- 39:14Fast
- 39:14Five
- 39:15podcast
- 39:15is
- 39:15the
- 39:15quickest,
- 39:16fastest
- 39:16rundown
- 39:16of
- 39:16all
- 39:16the
- 39:17week's
- 39:17top
- 39:17news
- 39:17and
- 39:17our
- 39:18daily
- 39:18newsletter,
- 39:18the
- 39:18Retail
- 39:19Daily
- 39:19Minute,
- 39:19tells
- 39:20you
- 39:20all
- 39:20you
- 39:20need
- 39:20to
- 39:21know
- 39:21each
- 39:21day
- 39:21to
- 39:21stay
- 39:21on
- 39:22top
- 39:22of
- 39:22your
- 39:22game
- 39:22as
- 39:22a
- 39:23retail
- 39:23executive
- 39:23and
- 39:24also
- 39:24regularly
- 39:25features
- 39:25special
- 39:25content
- 39:26that
- 39:26is
- 39:26exclusive
- 39:26to
- 39:27us
- 39:27and
- 39:27that
- 39:27Ann
- 39:28and
- 39:28I
- 39:28take
- 39:28a
- 39:28lot
- 39:28of
- 39:29pride
- 39:29in
- 39:29doing
- 39:29just
- 39:29for
- 39:30you.
- 39:30Thanks
- 39:30as
- 39:30always
- 39:30for
- 39:30listening
- 39:31and
- 39:31please
- 39:31remember
- 39:31to
- 39:31like
- 39:32and
- 39:32leave
- 39:32us
- 39:32a
- 39:32review
- 39:33wherever
- 39:33you
- 39:33happen
- 39:33to
- 39:34listen
- 39:34to
- 39:34your
- 39:34podcast
- 39:35or
- 39:35on
- 39:35YouTube.
- 39:35You
- 39:36can
- 39:36follow
- 39:36us
- 39:36today
- 39:36by
- 39:36simply
- 39:37going
- 39:37to
- 39:37YouTube.
- 39:38Com
- 39:39Omnitalk
- 39:40Retail.
- 39:41So
- 39:41until
- 39:41next
- 39:41week,
- 39:42on
- 39:42behalf
- 39:42of
- 39:42all
- 39:42of
- 39:42us
- 39:43at
- 39:43Omnitalk
- 39:44Retail,
- 39:44on
- 39:44behalf
- 39:44of
- 39:45Anne,
- 39:45producer
- 39:45Ella
- 39:46and
- 39:46myself,
- 39:47as
- 39:47always,
- 39:47be
- 39:47careful
- 39:48out
- 39:48there.