Latest / Freelance Careers with Fexingo: Independent Work, Consulting, and Self-Employment
How Freelancers Can Use a Client Satisfaction Index to Raise Rates
Episode 101 of Freelance Careers with Fexingo. Lucas and Luna explore how building a structured Client Satisfaction Index — not just collecting testimonials or hoping for referrals — can give freelancers concrete data to justify rate increases. They walk through the approach used by a Boston-based content strategist who tracked 50 client feedback forms over 18 months, built a weighted index from six dimensions (communication, timeliness, value, ease, expertise, follow-through), and used it to raise her monthly retainer from $4,000 to $5,500 with a single 15-minute call. The hosts discuss how…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.