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Overcoming Challenges in Spoken Voice based Natural Language Processing (NLP) for business use
In this episode of AI in industry, we speak with Michael Johnson, the director of research and innovation for Interactions llc, in Boston MA. Michael explores the inbound (human to machine) and outbound (machine to human) applications of voice based natural language processing (NLP) and also talks about attaching a timeframe to how soon small and medium enterprises (SMEs) would have access to this technology in a financially sensible manner.
Although NLP is often associated with chat or text interfaces, voice is important for applications in call centers, mobile phones, smart home devices…
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