Jennifer Webster on Why the Best Leaders Never Lose Sight of the Basics
Jennifer Webster is the CEO of DispatchHealth, which brings complex, hospital-level care into patients’ homes. Her teams walk into living rooms on some of the hardest days of people’s lives, and they still score in the high 90s on Net Promoter. She’ll tell you that has less to do with medicine than with training, logistics, and the uncomfortable discipline of getting every small thing right.
She learned that discipline the hard way. As a new CFO, distracted by a major acquisition, she watched her largest customer file for bankruptcy and erase a full year of earnings. Her reward was a standing…
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