“You Have to Do Something Visually Catching” — Josh Brooks | GGP #98
Visibility changes everything in auto repair. In this Origin & Impact episode of the Garage Grit Podcast, Josh Brooks explains how customer perception, community presence, and communication directly impact growth for an independent shop in Utah. From building design to technician culture, Josh shares how small customer-facing changes created stronger trust and increased awareness in a competitive market.Josh Brooks of May Automotive grew up around the family business started by his wife’s grandfather in 1959. As a third-generation owner, Josh inherited more than a repair shop—he inherited…
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