Latest / The AI in Business Podcast
Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast
As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI — and what it takes to scale with customer trust intact. The conversation covers the three data foundations required for context continuity in production, practical principles for human-AI orchestration, and why cross-team…
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