Ep 13: Scaling Customer Success with Samantha Murray: Experience as a Growth Lever
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Scaling Customer Success with Samantha Murray: Experience as a Growth Lever
In this episode of The Adoption Curve, I sit down with Samantha Murray, Go-to-Market & Customer Experience Strategist at AlignedCX, to discuss how to use experience as a growth lever and share practical frameworks for learning and development leaders.
Samantha reveals why adoption is a two-way street and explains how aligning internal teams to customer outcomes drives faster scale. We also dive into her People Experience as a Product operating…
The skinny
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