Essential Strategies in Negotiation and Crisis Management
In this insightful episode of the EZ Conversations podcast, Andy Brown, a former Scottish police officer with 30 years of service, mostly in the Highlands and Islands, delves into the intricacies of negotiation and crisis management. Sharing valuable lessons from his extensive career, 15 years of which he served as a crisis and hostage negotiator, Andy discusses the importance of a negotiation mindset, active listening, honesty, and trust. He recounts tense moments from his career, including negotiating with terrorists and facilitating evacuations during the Taliban takeover of Afghanistan…
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