The Craft of Customer Trust: Bryant Richardson on Building Culture-First CX Strategies
In this power-packed episode of BizBlend, host Sana sits down with Bryant Richardson, founder of Real Blue Sky and creator of the Craft Agilities Framework. With 30+ years in CX strategy, Bryant reveals why customer experience is more than just a department—it's a business-wide commitment. From aligning internal teams to enhancing human connection in the AI era, this conversation offers transformative insights for entrepreneurs, team leaders, and CX professionals.
About the Guest:
Bryant Richardson is the founder of Real Blue Sky and a trusted voice in customer experience strategy. With…
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